ok, we all believe we don't have any perfect web hosting company on the planet called earth. so here is your chance to tell why and how your web host sucks.

NOTE: YOU SHOULD NOT MENTION YOUR WEB HOSTING COMPANIES NAME AND / OR URL OR ANY OTHER CONTACT INFORMATION.

This thread is for knowledge to web hosting companies to find out where they should improve in order to satisfy there customers. i am also one from them :D

I REQUEST MODERATORS TO REMOVE ANY POST CONTAIN COMPANY INFORMATION IN ANY REPLY. :angry:

So what you want is a general thread about what people don't like, without naming names, eh?

I would think my biggest pet peeve is when 2 or 3 questions are asked, yet 24 hours later a reply comes with only the first question answered. What's the point?

i am also one from them
What does that mean??
What if I am content with my present host?
Do you want to hear about past problems?
I don't really think hosts need a thread to be told what's wrong with them (from the customer's perspective).
If they just read the threads it seems to go. . . .
Customer service/support
Downtime
That's about it. Everything works; nobody complains.

:D

I am very happy with current host/hosts.
How could customers expect to hide in anonymity around here? It's not like our hosts don't know they host us:eek: Even if we don't state who they are :D

Originally posted by Chicken
So what you want is a general thread about what people don't like, without naming names, eh?

I would think my biggest pet peeve is when 2 or 3 questions are asked, yet 24 hours later a reply comes with only the first question answered. What's the point?

Thanks Chicken!!

I had forgotten about that one.
It just happened to me last week.
I asked the same three questions three times in a row; and only received acknowledgement of the first question three times in a row.

I guess this falls under my "support" category :blush:

Advertising 7x24 support but not covering weekends in any way shape or form.

Originally posted by thewitt
Advertising 7x24 support but not covering weekends in any way shape or form.

What are weekends? :sleeping:

Originally posted by Planet Z


What are weekends? :sleeping:

Ooooh, nice to see someone in the same bus :D

Originally posted by Chicken
So what you want is a general thread about what people don't like, without naming names, eh?



this is because i don't wanted to mess the reputation of hosting companies which are victim of people hosting with them.
here is example support email

< ---
good morning,

1.yesterday i was send activation email but my site is still down

2.where is control panel ?

3.how do i upload my files ?

---- >

answer from support
< ---
>yesterday i was send activation email but my site is still down

you need to change name server information with you domain registrar.
if you face any problems please email me with details about your account with domain registrar and i will do it for you.

Please read you account activation email for more details on this.

>where is control panel ?
http://xxx.xxx.xx.xx:2082/

Please read you account activation email for more details on this.


>how do i upload my files ?
here is the link which will answer all your queries about uploading your files using ftp and FrontPage.

http://xxx.com/support/ftp#c

Please read you account activation email for more details on this.
---->

now i must tell you full information about all question was given in account activation email and also it was clearly written on very first line that please go through your activation email and also support center before asking for support. client un necessary vest there and our time by not following proper instructions. All question they asked are mostly found in faq and i now all hosting companies may not be so responsible to reply support request in such a way they may email them like this .

< ---
please see account activation and support center for more information
--->

now here again neither i am trying to prove anything nor blaming people. it is just a thought which every company has to face. So my purpose for this post was to learn something people don't like about hosting companies where i and many others on this form can improve. :cool:

Aloha

when a co will not just admit that they are wrong

untrained reps that want to argue with you

you ask a question such as how do I hook up a access DB

there answer Read the FAQ

your reply it is not in the faq ?

them OH well I am not sure

also hate companies ya have to dig info out of such as the above.



hope this is what ya wanted ???

How my web host sucks? Well...

:angry: They use a web based ticket system for support. While I understand it helps them manage incidents, prioratize, etc., I hate being unable to reply to them.

eg. I post a trouble ticket throught the web interface, then I get back an email with half answer (or not even that), but at the bottom it says "DO NOT REPLY TO THIS EMAIL". Really smart.

I have to go back to the web system, which doesn't have threading capabilities, so I need to cut and paste parts of the previous ticket to a new one, etc.

Why can't they set up an email to (whatever their support system) gateway? Shouldn't be too much of an inverstment for a company which boasts over 100,000 domains.

:angry: They don't update their server software, ie. too old versions of Apache, PHP, MySQL, Perl, etc.

It's not like they stick to stable versions - they actually stick to versions with known defficiencies, such as security vulnerabilities, performance and stability issues, not to mention lacking features.

After insisting on explanation to this so called policy (see next item below), and threatening to leave, I didn't of course get any explanation but was offered to move my domain to a newer server.

Thinking about their apparently generous solution, I realized they don't care about updating their servers, they just install new ones for new customers and let existing customers rot with old software.

:angry: "That is the policy..." I hate this as an answer to a question or a request. Unfortunately this is a common phenomna, especially with (sorry guys) American companies.

They think that if XYZ goes along policy lines, then it's just fine. WRONG! Policies are not the word of God, and if they don't make sense in a particular case, they should be ignored, or modified.

When I queried the support of my hoster why they use an old version of PHP (known to have performance & security issues), why they run it only as CGI (uses more server resources & disables some features), I got 3 times an answer along the lines: "That's how we do it".

Ok, stick to your policies while I'm look for a hoster with better policies and more sensitivity to customer needs.

:angry: When you send something and request a confirmation and never get it - that's plain carelessness.

Recently I changed my credit card so I contacted the billign dept. of my hoster. I got a reply from support and was asked to fill a form and fax it to them. I did as told, and noted clearly on the page that I want to receive a confirmation that they got the fax and everything is ok.

10 days passed and nothing. I contacted the support and asked to know what's going on. I was informed that they forwarded my question to the person who had sent the form. 3 more days have passed and still nothing.

I must admit that certain aspects of their service are good, but I don't like their attitude. Request to update old (and buggy) version of a server software, or request for confirmation that they got my credit card info - shouldn't be dismissed as if it's nothing. These are small issues, but it shows they don't care.

:confused: Now you wonder who's that awful hosting company? As per the request of the original poster, I won't disclose the name, but it is one of the biggest hosters (over 100,000 domains or sites) and they usually get very good reviews on WHT. Cross those two pieces and you'll have a good guess.

Finally I got it of my chest...:D

EZ

Oh this one's simple...

1. When the company in question treats you as if you are wasting their time.

2. When you are expected to know there's a problem through some kind of ESP :eek:

3. When your host refuses to admit the problem you've spent 2 days reverse engineering is actually a problem and actually accuses you of trying to make them look bad. :angry: :angry:

4. When your host never tells you anything about changes in service :angry:

5. When your host puts misleading marketing spiel on their web site sales pages and shoots half of it down in their terms and conditions.

6. When your host never admits to screwing up. :rolleyes:

7. When your host keeps sending you invoices even when you have confirmation of your account being deleted. :eek:

8. When your host ignores emails in the hope that you'll go away. :angry:

Hmm... think that's about it....

Oh, almost forgot, when your host treats your opinion as slanderous gossip mongering and threatens account termination despite your having spent 3 hours editing and re-editing the post to ensure accuracy.

Ah... and of course when your host treats you like you are a complete idiot. :angry:

Ok, I'm done
;)

From my experience at lot of companies have the idea "Admit fault = get sued. " I'm not sure I can disagree with them from what I've seen about our lawsuit happy culture.

Thats just my 2 cents though. You are not expected/required to agree with me so don't tell me I'm wrong here cause its just an opinion not a fact.