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View Full Version : MCHost Blackmailing me
otherground 06-23-2003, 08:24 PM CI, I mean, MCHost is blackmailing me and holding my files hostage, because the say they havent received payment from me in 5 months.
My credit card statements that show I have been billed every single month.
Marc doesn't explain why they would continue to allow me to host there for 5 months without paying.
I have been with MCHost for over a year. I share part of a dedicated server there for $60 per month. I have also paid to have RAM upgraded, and a backup hard drive installed on this server.
Yesterday, I started a thread on WHT about leaving MCHost
http://www.webhostingtalk.com/showthread.php?s=&threadid=157272
I started that thread after being ignored for 5 days on the MCHost forum and sending emails to every address I could find at the company. They would not provide me with a Help Desk account and Marc lied to me about sending me logins through email.
25 minutes after creating the thread I get a response from Marc on their forum. About 8 hrs later he suspends my account without warning and holds my files hostage. I have 30 customers with web sites and databases on the server, and Marc won't give me access to their files or databases.
I joined MCHost after reading threads at WHT. I would hate to see another person make the same mistake.
Below I will post the thread as it appears on their forum.
otherground 06-23-2003, 08:24 PM otherground - 06-17-03 04:09 PM
Someone at MCHOST please help me. I can not log-in to the Help Desk and I have created an account there several times.
my email is jc@otherground.com I have sites on ZURICH that are not working. FTP and POP are both up but HTTP is down.
I need help creating a Help Desk account. If someone could send me a working account name and password I would appreciate it.
I have also sent an email to sales@mchost.com and cs@mchost.com.
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otherground - 06-17-03 05:17 PM
The problem has been resolved. Thanks. I would however still like to be able to open a Help Desk account.
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flowers - 06-20-03 04:49 AM
apache is down on ZURICH, again. (the same server mentioned above). Can someone fix this please.
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otherground - 06-20-03 05:35 AM
Yep, down again. I still do not have a Help Desk account either. If someone at MCH could at least acknowledge my request for a Help Desk account please.
I've filled out the form 3 times, sent 2 emails and now posted twice on the forum and, days later, have not even been acknowledged. Do I have to post at WHT to get some help here ?
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otherground 06-23-2003, 08:25 PM otherground - 06-23-03 12:06 AM
Sites are down on this server again ... not one person at MCHost cares enough to respond to my thread, my emails, or to set me up a Help Desk account.
Thanks for nothing Marc and your little friends too.
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MCHost-Marc - 06-23-03 12:48 AM
I sent you an email twice with your login info; did you receive it?
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otherground - 06-23-03 01:02 AM
I have received nothing from you guys for months except announcements from your forums ... no emails from you or anyone else, I dont't even get a monthly invoice.
Furthermore I think it's rediculous that I post at WHT at 7:25 and you reply to me here at 7:48. Have you not seen my pleas for help? I created this thread 5 days ago.
Whatever man, just please have someone look at http://www.woodysworld2000.com ... the site will not come up ... DNS error
The same thing happened with http://www.ragebox.com today ... the site just wouldn't respond, then all the sudden it started working.
I can get access the web site via username at http://www.otherground.com/~woodnmoe ... but not through the domain http://www.woodysworld2000.com
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otherground - 06-23-03 01:08 AM
Member
thanks ... its fixed now ...
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MCHost-Marc - 06-23-03 03:02 AM
There's no need to post about your server if it is unreachable, it is monitored just like all of our shared servers. As for your account login info, i am guessing you have it all now? If not, let me know the email address of the old helpdesk account and i'll confirm its the right one.
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otherground - 06-23-03 04:23 AM
Thank you for looking into this.
I have NOT received my Help Desk Login. Post it here if you have to.
I am not certain what email address you have but the email address I would like you to use is jc@otherground.com ...
That particular email is hosted on MCH servers. If you must use an off-network email you can use jcurrannyc@hotmail.com.
otherground 06-23-2003, 08:26 PM MCHost-Marc - 06-23-03 04:30 AM
Sorry, i confused you with someone else Did you have access to the other helpdesk? If yes, what is the username? Send me an email to marc@mchost.com
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otherground - 06-23-03 05:23 AM
Yes I had access to the old Help Desk. My username was "otherground"
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flowers - 06-23-03 05:40 PM
Hi, I am not able to reach sites on this server Zurich today. Are you having any problems otherground?
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MCHost-Letitia - 06-23-03 05:56 PM
Hello,
what you need to do is signup at https://secure.mchost.com/order/ for any reseller plan and we will then move your accounts to the correct plan in our system. as soon this is done i will update your account with the system and send your login information.
this is for both otherground and flowers.
thank you
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otherground - 06-23-03 07:32 PM
Well I'm not re-ordering anything ... Obviously if I re-order I am going to be re-billed. I already have enough problems here I am not going to add double billing to the mix.
Don't setup the Help Desk account. I don't give a **** anymore. I will be leaving MCH as soon as possible.
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MCHost-Marc - 06-23-03 07:34 PM
We'll make sure you're not double billed; but you do need to update your profile, as you have not been billed for several months at all. We need to get this straightened out.
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otherground - 06-23-03 07:36 PM
Sorry Marc I am making arrangements to leave MCH immediately ... by the way, Zurich is down right now.
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MCHost-Marc - 06-23-03 07:37 PM
How do you wish to straighten out the billing issue? Please email me at marc@mchost.com asap.
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otherground - 06-23-03 07:52 PM
I would email you Marc ... but the server is down ... POP, FTP, and HTTP
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otherground - 06-23-03 08:52 PM
Over an hour later ... the server is still down ...
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MCHost-Marc
You have months of outstanding payments and you are refusing to update your card information. Please email me at marc@mchost.com from an alternate email address so that we can sort this out and re-activate your account.
otherground 06-23-2003, 08:31 PM ----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 2:02 PM
Subject: blackmail
Are you blackmailing me Marc ?
I will take that VERY seriously.
Tread carefully my friend.
This is how you treat your customers ?
I ask for support and you cancel my ****ing account.
While I would like the stuff that is on the server (customer databases). I can live without it.
If this is how you want to end it, then so be it, but I will be posting this issue, including your thread and threats of blackmail and at WHT
----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 14:05:14 -0700
Jason,
I am not blackmailing you. Your account has not been charged for 5 months, our grace period is usually 1 month. Feel free to check your statements. I have asked you to update your information and you have refused to do so; for us that means that you are refusing to pay for months of services that we have provided to you.
Please let me know how we can resolve this.
Marc Wyss
marc@mchost.com
----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 2:09 PM
Subject: Re: blackmail
I have been billed. Your billing system is obviously flawed and at this point I want nothing to do with you or MCH anymore. I certainly am not going to give you $300 to get my stuff back. We can resolve this by: You allowing me access to my files so that I can transfer to a new host and I keep this quiet, or you keep being a prick and I will make it my life's work to ensure that everyone and their mother knows how you do business.
otherground 06-23-2003, 08:33 PM ----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 14:11:54 -0700
Jason,
Can you show me the order numbers for those payments so that i can search through our database and confirm it? I cannot find anything under the name 'Curran', i'm sorry. Is the account being billed under another name? If i'm wrong, i sincerely apologize for the inconvenience.
Marc Wyss
marc@mchost.com
----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 2:26 PM
Subject: Re: blackmail
"Please email me at marc@mchost.com from an alternate email address so that we can sort this out and re-activate your account." - YOU
And by the way, your account is not cancelled. -YOU
So which is it ? Why can't I access anything on the server, including sites that aren't under my account ? I'm getting emails from your customers because the server is down. Plus my phone is ringing off the hook because my own customers can't use their email. You are denying me access to my files because you think that it might increase the chances of getting $300 dollars from me.
I have 30 web sites I need to transfer because of YOUR incompetance and you want me to help you sort out your billing problems ? I don't think so.
----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 14:30:15 -0700
Jason,
we're just trying to sort out the billing issues here. Your account is suspended, not cancelled. Please see my reply below, as soon as i get that information from you, i can correct it and re-activate your account immediately. You're saying that you have been billed, i can't see anything of that, maybe i'm missing something.
"Can you show me the order numbers for those payments so that i can search through our database and confirm it? I cannot find anything under the name 'Curran', i'm sorry. Is the account being billed under another name?"
Looking forward to it,
Marc Wyss
marc@mchost.com
----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 2:45 PM
Subject: Re: blackmail
Bull****, you're blackmailing me and holding my files hostage, you've lied to me about sending my help desk login, and tried to trick me into giving you my credit card information so you could hit me with a $300.00 bill (nice try).
I don't need an order number, I have credit card statements. I'm not going to go back and forth with you. I'm not going to sue. I just want to be rid of MCHost.
Luckily for me, I have backups of my data. I will be down for a few days, my customers will lose some data, and everyone who reads any web hosting, graphic design, or web development forum will know how MCHost treats their customers.
Everyone loses here. Keep it up and you'll be the next CI Host.
otherground 06-23-2003, 08:34 PM ----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 15:13:58 -0700
Jason,
If you have your statements, just let me know your order numbers and your account will be active within minutes, guaranteed. We just wish to get your account in good standing, i hope you understand that. Attached i have a screenshot of the billings that we have from you.
We're not trying to 'trick' you. We're trying to get your account in good standing for the services provided to you. Please see the attached screenshot and let me know if you have any order numbers of billings past that date. We're not holding your files hostage, simply let us know the order ID numbers if we're wrong and i will give you access immediately.
I just don't see any transactions from you for months, we have emailed you regarding this several months ago and received no response. Please understand we cannot provide you with a service for half a year without receiving payments.
Marc Wyss
marc@mchost.com
----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 3:51 PM
Subject: Re: blackmail
whatever Marc ... the damage is done ... maybe if you didnt suspend my account, hold my files hostage, and blackmail me over YOUR error, I'd be willing to negotiate.
**** you Marc, **** MCHost and **** you again. Lets make this the last of our communications.
----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 16:00:08 -0700
Jason,
Why are you not simply giving me the order ID numbers or the name under which your account was billed so that we can resolve this? Your account will be up within minutes, promised. That's all i'm asking for.
Marc Wyss
marc@mchost.com
otherground 06-23-2003, 08:35 PM ----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 4:11 PM
Subject: Re: blackmail
At this point I don't give a DAMN if you re-instate my account. I am already making transfer arrangements. You think I'm crying over a little downtime ? No big deal dude. You aren't hurting me with your little tantrum, you are only hurting my customers. Unlike you, I am honest with my customers and they are fully aware of the situation.
----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 16:34:52 -0700
Jason,
Why are you not providing us with the statements from the past months that you told us you have paid? That is *all* i am asking for. You could simply provide this to me and your account would be back up for hours now.
According to our records, you have at least 6 months outstanding. I don't think its a bad business practice to ask for 6 months of outstanding balances for hosting we have provided to you. If you cannot provide us with this, it means that our records are correct and if not paid, we will need to hand this over to our collection agency.
Marc Wyss
marc@mchost.com
----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 4:45 PM
Subject: Re: blackmail
LOL @ hand this over to your collection agency.
Hand it over to your mother for all I care.
You are blackmailing me by holding my files hostage and I will not give in to it.
Call your collection agent, call your travel agent, call the pope if you want. I don't ****ing care. You will never, EVER, get another dime from me. My name servers are already transferred. I am already setting up client accounts.
Then I'm going to start posting threads on every forum that I can about what a scumbag you are, and how much your company sucks. Have a nice day.
otherground 06-23-2003, 08:36 PM ----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 16:50:30 -0700
Jason,
I am not even requesting payment right now, all i'm asking for is the ID numbers of the transactions you say are paid and i will re-activate your account. Why are you not providing this to us?
Marc Wyss
marc@mchost.com
----- Original Message -----
From: Jason Curran
To: marc@mchost.com
Sent: Monday, June 23, 2003 5:04 PM
Subject: Re: blackmail
I am not negotiating with you because you suspended my account, and you are holding my, and my customers files hostage, because of your error.
Thats why.
You could've tried to work this out with me without suspending my account. It's not like I was dodging you. I was BEGGING you to contact me. I was posting on your forums and sending you emails and you ignored me. Then you suspend my account and didnt even tell me.
And now, you are holding my customers files hostage.
So I'm done negotiating with you. You are blackmailing me, threatening me, and asking for trouble. Well, you've got it. All because I wanted a help desk login. Thanks anyway.
----- Original Message -----
From: "Marc Wyss"
To: "Jason Curran"
Subject: Re: blackmail
Date: Mon, 23 Jun 2003 5:10 PM
Jason,
I am not the one threatening. In all my emails, i have only asked that you show me the order numbers. That's a simple matter of 2 minutes and your account is active again. But this leads me to believe that there are either no order numbers, and therefor outstanding payments for several months or you are simply not interested in having your account re-enabled. It is also in the best interest of your clients that you simply show me the order numbers.
Marc Wyss
marc@mchost.com
otherground 06-23-2003, 08:46 PM I am done playing email tag with Marc Wyss and MCHost.
I hope he doesn't lose too much sleep tonight over his concern for my clients "best interest".
What a tool. Enjoy the thread Marc, you've earned it.
Er. Are you farmiliar with what "blackmail" means (http://dictionary.reference.com/search?q=blackmail)? From what you've posted, it seems that Marc has done nothing of the sort. You owe him money, and he is not servicing you until you make payment. Makes sense to me. What does that have to do with blackmail?
Incognito 06-23-2003, 08:50 PM Looks to me like its the pot calling the kettle black as you are blackmailing him through threats of various sorts, you have resorted to inappropriate language, and you have resisted any attempts on his part to straighten things out.
On your first post in this thread, I felt sorry for you. By the time you finished the thread, you had managed to make me feel sorry for Marc.
mhalbrook 06-23-2003, 08:53 PM If you made the payments, show him the proof, what's so hard about that?
Maybe you did pay, maybe you didn't, I don't know, I don't care. It wouldn't surprise me in the least if you did and their wonderful accounting department is still hosed, but if you did, why can't you give him the order # or the Name it was billed under? You are being more unreasonable than you accuse MCHost here. And normally I side with the former/soon to be former MCHost clients on these types of matters.
otherground 06-23-2003, 08:54 PM Right, why don't I give him my credit card while I'm at it.
Esr Tek 06-23-2003, 08:54 PM Sounds like you got 5-6 months FREE service and are using this as a smokescreen to NOT pay for it.
trustedurl.com 06-23-2003, 08:55 PM Originally posted by JP.
You owe him money, and he is not servicing you until you make payment. Makes sense to me. What does that have to do with blackmail?
Well, this is me speaking at a personal level (not Idologic Inc), we don't know both sides of the story and we don't know who's speaking the truth or half truths.
But :
let's assume he did pay, then I can understand the reluctance of cooperation after being suspended.
Then again:
let's assume he did not pay, then why was 5/6 months of service provided? 1 month, sure, but 5/6 months?
I think most people on WHT agree, bills have to be paid, but in either (hypothetical) situation mistakes were made and need to be resolved. If someone is a client for 1 year and has a good record then I would not suspend the account and then ask for proof. I'd give them a chance to prove themselves. Anyhow, if a client would ignore me for a month or not pay, then of course this is justified.
But as I said, we don't know the truth behind this and either way I see miscommunication going on.
Just my personal opinion.
mhalbrook 06-23-2003, 08:56 PM Otherground, order # and your name that it was billed under is not a CC#. Marc is asking for reasonable info from you to clear the matter up, you are the one being unreasonable. If you look through my posts, you'll see I'm no supporter of MCHost, but I will side with him on this one.
otherground 06-23-2003, 08:58 PM It was unreasonable for him to suspend me without warning. I am not trying to reason with MCHost, hence me being unreasonable.
otherground 06-23-2003, 09:11 PM Originally posted by Esr Tek
Sounds like you got 5-6 months FREE service and are using this as a smokescreen to NOT pay for it.
If I wasn't billed, I wouldn't be this pissed off. And if I wasn't getting billed ... why would I want to leave in the first place. It wouldn't be too bright to complain very loudly when you're getting a free ride. I also doubt that they wouldn't notice a customer NOT getting billed for 5 months. Marc even said that the grace period is one month. If I wasn't getting billed, why wasn't I shut off ?
Dude, just give him the order number. This is very sad. I am not a fan of McHost either, but had you taken the two seconds required to jot down an order number from the statements you stated you already have, this would not be an issue.
He is not blackmailing you, you are blackmailing him. All he is asking for is the order number....what is so hard about that? You are telling him that if he doesn't do what you say, you are going to smear his reputation everywhere you can.
Who is blackmailing who? Just give him the stupid order number and be done with it. Your refusal to comply with this very simple request leads me to believe there is more to this than you are sharing. All you have accomplished is showing that when you don't get your way, you will resort to "blackmail" to get it. Just give him the freakin number and go to bed.
This is too embarrasing....
Senad 06-23-2003, 09:20 PM I agree, if you don't have the order number, then you obviously didn't pay. I'm no fan of MCHost, but many companies make sure that you get billed with a order # in some way shape or form. It may be a database error. if you have the order # then it's no big deal. Threatening your host will not result in them making your account active again.
otherground 06-23-2003, 09:23 PM Well I don't have time to argue with all of you, it's been too long a day, and there are too many of you. I did not post this here for support from any of you.
I posted this here so that anyone who is considering hosting with MCHost could have a chance to see what type of outfit they will be doing business with.
WII-Aaron 06-23-2003, 09:25 PM Wow, I must be bored. I read the whole thing.
The person throwing the tantrums is you. Marc repeatedly asks for the order numbers on the bills you paid. I don't see once where he says"pay me". He's just looking to sort things out. Through the whole thing he never becomes unprofessional or threatening. He keeps asking you for the numbers and you keep whining about downtime.
If I were Marc I would be thinking, "Good Bye!"
Aaron
Senad 06-23-2003, 09:28 PM Originally posted by otherground
I posted this here so that anyone who is considering hosting with MCHost could have a chance to see what type of outfit they will be doing business with.
In this case they seem to be doing the reasonable thing. They asked for your order # and you have refused to do so. They asked for you to update your information and you declined. It's as simple as showing them the order #, you seem to be attacking them because you refuse to pay them or show them that you have paid for your service in the past and continue to do so in the future.
MCHost-Marc 06-23-2003, 09:31 PM Jason,
as i stated several times in the emails to you this afternoon, all i need from you is the order numbers of the past months of hosting that you say we have charged you for and your account is fully active again within 5 minutes, guaranteed. Instead of providing me with those numbers, we've emailed back and forth for several hours and now you have decided to even open a thread on WHT, accusing us of blackmailing? We're just asking for order numbers, that is no threat.
I'm so confident we haven't received a single cent from you in the past months that if you do have valid order ID numbers for those months that we're missing in our database, i will refund the payments for you due to the inconvenience caused.
I have triple checked each of our current and past billing processors, there are no charges under your name for those months.
Our billing dept. may have dropped the ball by not sending you multiple reminders about your payments (there was at least one, though, by Letitia White - letitia@mchost.com ), but even this afternoon prior to suspending your account, i have asked you at our forums to update your billing information and you have refused to do so.
If for whatever reason you're not able to pay for your account, you can let me know over email and we can work something out. I cannot make the situation easier to resolve than to kindly ask you several times to provide me the information we need to verify the above.
All the Best.
bitserve 06-23-2003, 09:45 PM Who's blackmailing who? I'm seriously thinking that otherground never paid and never kept his contact information up to date so that he could be notified when his account was suspended or that he was past due.
I have to admit that I have no idea what an order# is.
RedRat 06-23-2003, 09:52 PM It was unreasonable for him to suspend me without warning. I am not trying to reason with MCHost, hence me being unreasonable.
Are you saying " Why he didn't give you a deadline so you could pack your bags and go to another host and be happy , hu hu I didn't pay McHost " ?
Apaprently Marc has followed the standards and suspended your account due to non-payment. Should you have nothing to hide, why simply not provide the order IDs?
People around here are enough clever and some flase statements like that cannot destroy a host's rep.
Also can you explaine what does blackmailing mean? If he blocked your e-mail address, then how you were able to comminucate with him?
Oh nerve !!
RedRat 06-23-2003, 09:59 PM I believe it was about 6-7 months back... Yeah around Jan which I read an announcement both here and on MCHost's forum stating they're moving the client to their own merchant system and no longer gonna use paysystems.com, thus you have to update your contact info.
We've done the same and I know the hassle... We have dropped many balls there, due to limited features at PaySystems, such as client removing himself from the recurring database and etc... mostly semi-annually and annually basis clients would do that, but still they will use the service.
We did exactly the same as Marc has done... gave 30 day deadline for all the clients to update the info, if not .. suspend their account to get their attention. Also some who did not pay for 3-4 months, were charged with no complaints.
RedRat 06-23-2003, 10:04 PM Damn!!! this thread is really frustrating and I usually dont post but cant help myself..
If I wasn't billed, I wouldn't be this pissed off. And if I wasn't getting billed ... why would I want to leave in the first place. It wouldn't be too bright to complain very loudly when you're getting a free ride.
Maybe you though, o h ok already 5 months... maybe they'll notice soon, so better to pack the bags.
I also doubt that they wouldn't notice a customer NOT getting billed for 5 months
I believe the used to have paysystems.com as their merchant gateway, moreover clients could remove themselves from the recurring database, so that was possible for a host to not notice that... needless to mention, paysystems sends notification on a client being removed from DB if they were unable to charge the CC in 15 days.
otherground 06-23-2003, 10:09 PM I received no deadline, I was shut off without warning. And I wasn't even told that I was shut off.
and first of all, there is no "order number". There is a 4 digit reference number next to every charge on my statement.
If I provide this reference number, what good does it do without my credit card information?
And what do I have to gain by supplying it ? I've already been down all day. My nameserver IP's have already been transferred to a new server and I'm re-creating accounts.
So I won't give in to Marc's blackmail just so I can hear him say "You were right". It is not my wish to gain approval from Marc or any of you flaming me.
RedRat 06-23-2003, 10:11 PM Just you may want to send him the CC holder's name so he can check and if you got billied he would admit it right here.
Are you trying to play around or something?
SoftWareRevue 06-23-2003, 10:17 PM Originally posted by otherground
. . . . . . I am not trying to reason with MCHost, hence me being unreasonable. Hence, thread closed.
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