James: Good morning, this is James from Fasthosts. How can I help?
you: Hello, i was wondering if you could offer some advice.
James: How can I assist?
you: I bought a domain through WebHostAZ which I believe is one of your resellers. Now Im having problems contacting them and uplaoding.
James: We are unable to assist you. You will need to contact your reseller directly. Thankyou
you: The reseller in uncontactable and we have information informing use that you are hosting the domain and site concered.
James: Do you have an account with us?
you: My domain is hosted on your systems via WebHostAZ
James: Do you have an account with us?
you: The last statment you would assume would anwser your question to be no.
James: Are you looking to open an account with us?
you: We are looking to release the domain names concerned.
James: We are unable to assist you. If you are unable to contact your reseller, you will need to contact your domain registrar. Thankyou
James: Thankyou for using this service.
you: We will be using your name as a reference with the registar and any legal action that may follow.
James: Thankyou for using this service. Goodbye.
you: You must take responsibilty for you resellers!
James: http://fasthosts.co.uk/terms.html
you: oh. :-)
you: Yes but if they have had their account terminated or suspended then how can thet retreive their mail, so they are basically uncontactable
James: Please review our terms and conditions which would also apply to our resellers. Thankyou for using this service.
you: Ok, thanks. TTFN
James: Thankyou.
you: Bye

Right so they wont realease the domain thats on their system that i bought through a reseller of them (not knowing it was FH), so i can contac NIC and they get it off FH, the point of that is?

Oh arent FH just a breath of Fresh Air! :mad:

If it's a uk domain you can contact Nominet and request them to release it. See http://mincer.net/move.html for some useful info. The IPS tag controls who pays the bill for the domain renewal. The name server records control where the website is hosted.

If the IPS tag is FASTHOSTS it means that the domain is controlled by ukreg.com (an arm of Fasthosts): the ex-hosting company would have had (or has) an account with them. They're pretty good actually.

Other possibilities are 123reg.co.uk. If you set yourself up with an account with 123reg or a similar outfit, and find out their IPS tag name, you can ask Nominet to change the tag to that. Then you can access the domain server info for yourself, and amend the name server records to point to the right place.

For a us domain (eg .com) you need to contact the registrar (eg Network Solutions) -- a Whois will show you who the registrar is.

To be fair to Fasthosts, although they rightfully come in for a lot of stick, in this case it really has to be up to you to get the domain name released and moved through the registrar: no company offering reseller accounts will take responsibility for their resellers. FH could be more helpful, tho, and ask you to fax written authorisation to them to amend the domain info...