Last night, somebody paid me through my 2checkout account. I got the confirmation e-mail from 2checkout but when I go to 2checkout admin I can't see that order... The client also received the confirmation e-mail...
Anyone experience the same problem?

No, it shouldn't be. 2checkout confirmation email is slow, prolly due to their heavy database processing. However, once the confirmation email is issued, it will be posted in your account.

Try use the search function to search with only the transaction number, ignore the merchant number.

Strange... when I search for order number on my account...: "No Individual Sales Met Search Criteria". But if I try to fill a complain from the home page (as a buyer) and search for the order number (my account number+the actual order number), the order is displayed... Any suggestion here?

Maybe you should give couple of hours for the updates.

It does usually update instantly... Anyway, I submitted a ticket, let's see what they answer.

It was posted on the forum, and on the Vendor login page.

We have brought the Vendors servers in-house now. The Buyers servers are still in the old datacenter.

Until the morning, the replication between the 2 servers will be spotty.

This effects a few different processes.

1. If you update a product right now, it won't "take" until the replication has completed.

2. Orders showing in your control panel are delayed.

3. The ability to give full or partial refunds on these new orders will be delayed. (Submit a refund/ partial refund request thru the ticket system and we'll do it for you)

Buyers will still be able to complete purchases as normal. That part of the process is not affected.

Thank you Tom for your prompt answer. So, this means that my order is not lost, right?

Thanks again.

I have this same problem, but I'm also not getting all the emails. I got one for 6 orders, and I can't verify the rest because there have been no changes, even the recurring payments aren't logged. I feel like I'm failing my customers because I can't get their orders filled.

yeah, i had one customer that signed up twice last night, can't see anything on the admin page but if i fill out the info like a customer, both come right up. Luckily i told him that I would refund if it double charged, which it looks like it did.

Anyway, what good is the $150 i spent on WHM autopilot doing if I can't automatically create accounts! I can't even find them to manually create them! I undertstand they were moving, blah blah blah, but this is people's livelyhood we are talking about here, 2checkout needs to get their $hi7 together and make this as smooth as possible for their merchants.

Rob

I just turned 2checkout off as an option for payment - i guess people will have to pay via paypal for a day while 2co gets it together.

:angry:

I lost my New oder.Big One :bawling:

"Customer comments:
Decided that I did not want to use the ISPs services"

I got Customer Stop Report e-mail but Don't Get any payment confirmation mail from 2cho. Also He asked refund Money but I can't See any new Orders In Member Area.

Can You please tell me Good company to get online Payment System.(my location asia).I need To move New One.



:bawling:

:D They Take one year to issue your ATM Aha:stickout:

The ATM has only been available in 2003.

The orders are on the Buyers server. When the replication error is corrected, the orders will show in the Admin panel.

Our tech team is working to correct the error ASAP and we apologize for this large inconvenience.

I sign Up for ATM before 2003 April but still no reply for that.

I open many support Tickets.

Only One Time I get one reply " 05/20/03 08:04 -

We apologize for the delay in responding to your inquiry. We are forwarding your ticket to the appropriate department for their review and you should receive a response shortly.

Thank you for your patience in this matter.

______________________________________
Thank you,

T***
www.2co.com

Today 06/21/2003 They say response shortly. Hey shortly means One year Aha.:D

What is Meaning :)

your large inconvenience. mis my orders :bawling:

The orders used to post right away to our recurring sales screen, but they don't anymore...and we don't get the mails for hours.

I think that the great move/equipment change involved simply updating that list at certain intervals via a cron job or something, rather than every time we load the page. Which actually makes sense, but not if the cron isn't run often enough.

Let me say this....Every company has problems. However....2checkout seems to continually have problems that make life alot harder for their vendors. Personally I am sick and tired fo cutting them slack and we are no longer using them for anything.

Here is a paragraph sent to me in a ticket from Penny:

Order number XXXXX, the cardholder is disputing the reversal, Once this happens the credit card company will not allow me to dispute, this has to be handled directly with the customer.

Customer made a purchase. We delivered the order and have proof of shipping. The customer charges back the order. We provide the proof of shipping which was to the billing address on the card.

2CO informs us that since the chargeback had been reversed, the bank will no allow any further dispute.

Sorry - I don't buy it. We had proof of shipping to the billing address and a signature. What more do we need to have???

This is just one more things on a long list of things that 2CO has done or not done that are not only irritating but bad for business. We are no longer using them and I really hope alot of others decide to jump ship because I really believe that 2CO is a perfect example of how not to deal with customers. Tom, this includes you and your piss-poor forum attitude.

So...another blemish to go on their BBB report and also Visa and MasterCard. Good riddance 2CO. :angry:

soccernmore: What processor did you change to?

No recurring sales have been added to our records since yesterday afternoon. This is really slowing down productivity a bit. I hope they do fix it soon... we waited so long for them to get their new servers fixed up and now this.

Not to mention they keep canceling orders that they deem as fradulent (example, such as someone who ordered while in Korea -who goes to school in Atlanta- who put their school address for their billing address while they are at home in Korea for a few weeks... and this gets labeled as fraud and the poor client has to pay us with PayPal..) and then 2CO doesn't even catch the real fraud orders in time, I do!
I guess it could be worse. :) Not switching companies yet.

2co's fraud detection does leave allot to be desired.

Either legit orders get flagged and the fraud ones, they don't even bother to send anything. :(

I had a problem with being charged for refunds that where never sent. So not only did I NOT make those amounts, I had to pay them back :( Took 2+ weeks of no answers and I opened a second. Which was dealt with much faster.
However I was only refunded 1 of 2, but oh well.

However, Between those 2 weeks I had it with their lousy customer service and stopped using them also.

Some orders came through 2checkout and I did not know. The only reason I know now is that the Daily Report showed them. However, I have no way of contacting these new orders, as I don't have an email address.

I looked through the 2checkout forums and did not see much about this....except "We're working on it! Don't bother us!"

It seems -- Sending in a bunch of support tickets, or emailing moderators, or trying to contact Customer Support will not change the process.

Out of this all, the "Don't bother us!" attitude is the worst part.

I had some worst experience with 2checkout... lets leave the problems aside, they should at the least reply to emails... I get reply to my support email 1 in 5 and that too after 3-4 days..

Useless service... Better pay a bit more and go to worldpay or some better providers..

bagfull: have you tried out Paysystems?

Same here, 2checkout should die. We have 6 orders that have been made and 0 have come up on the recurring screen.

same here. This is really annoying.

2Checkout that bad?

I have lately visites paysystems, their fee is same as 2checkout... but don't feel like tryiing new ones.. (or the ones I have not heard about much)

same here :(

Well time to finally change from 2checkout for good and put our solidinternet brand under worldpay.

Ok I see what you guys are talking about Tiffany is having a fit because of this she though she lost her mind. Lol Explained the problem to her.

It is not sending emails though for our sales, doesnt even show up anywhere.

This is deff. not good at all

Already switched from 2c, after being with them for 8 months or so! Couldnt be happier with the switch!

Highly recommend paysystems, except for one lacking feature that 2c had, custom payment options, where you dont need to have a fixed price for every product, and customers can send you a $ amount without it being associated with a product.

With all the headaches we've had with 2c, i definetely wont miss em :)

One thing i cant seem to understand, is if you're growing to quick to handle the support, etc.. then why dont they just "suspend accepting new orders" for a while?

Ive seen another company do that, and yeah you may lose a few new signups here and there, but in the long term, how many customers have they lost with posts like this one?

Yep, it is not even sending the sales receipts which is not acceptable :(

Tom,

When do you think this problem will be over?

Yes.. when will it be over.
The last client added to our records was on the 20th in the afternoon. No new clients have been added since.

This is completely unacceptable. The least they could do is email their customers and let them know that there is a problem.
I guess its time to get a real merchant account.

Tom, you gotta fix this and fix it now. Orders from 2 days ago still aren't showing up. I know they're good too, I've run the numbers thru the system...

Originally posted by XiON
This is completely unacceptable. The least they could do is email their customers and let them know that there is a problem.
I guess its time to get a real merchant account.

We have a real merchant account, but hate doing recurring sales by hand. Recurring billing (charging) was the reason we chose to use 2checkout.

Seems to be fixed now :D
Not sure if all sales are there, need to check. However, things are now looking up.

I am still waiting..... :(

Originally posted by Perfecthost
We have a real merchant account, but hate doing recurring sales by hand. Recurring billing (charging) was the reason we chose to use 2checkout.

There are plenty of billing software packages that take care of that for you :)

Originally posted by XiON
There are plenty of billing software packages that take care of that for you :)

They may not want to store CC#'s.

We all seem to love and hate 2co at the same time :)

Sale dollars seem to be showing up now but still NO sign of the order details...

Originally posted by ForumsAddict
Sale dollars seem to be showing up now but still NO sign of the order details...

Yep. Orders are several days old and have not been contacted because I can't see an email address.....

We all seem to love and hate 2co at the same time

Speak for yourself. There is no love between 2CO and us. I can understand an occasional problem or mix-up but with 2CO it seems to be one thing after another. They have actually said to me that if we don't didn't like them, why were we using them?

Every single day when the thought of 2CO wanders into my brain, it's always coupled with the wish that they are run out of business by the local attorney general for pissing off way to many customers. :angry:

I have 5 orders over the last 3 days that i can see in the admin area, when i click them I get a blank page!
No email with those order numbers either.

This is starting to get really aggravating, now a guy who signed up on Friday is wanting a refund because he did not like the Ensim control panel and I cannot issue the refund or in any way pull up his order at all, other than the entry I see in the Recurring Sales screen.

I am NOT eating a chargeback over this crap.

Its Monday here now :(.....I hope they fix this soon...

Mine is working now. :)

Mine is still acting up.

I still only see a blank page when trying to pull up the details of the orders.

and now our favorite message:

Due to heavy database load the seller's area is temporarily unavailable.
This interruption is necessary to facilitate the best possible buying experience for the customer.

Please try back in 30 minutes.


--------------------------------------------------------------------------------

We apologize for the inconvenience caused by the seller's area being down.
We expect to have our new database servers (with over 5 times the current capacity) up and running within 7 days.
Until then, please bear with us and consider visiting the seller's area between the hours of 8:00pm and 10:00am EDT when the server load is less.

Translation:

Please consider doing all your business outside of normal business hours because we're to f**king incompetent to handle our customers.

Well I can open orders now at least, when the database lets me but no emails so far.

I got an email a few minutes ago from Friday, but that doesn't cover the weekend or the sales from today...it's kind of confusing trying to verify everything with them pulling this crap.

What a mess...

I spoke too soon, back to blank pages again.

Lots I'd like to say but it wouldn't do any good, just leave it at "this is aggravating"

This is intolerable. I'm getting angry emails from people who placed orders over the weekend (some as long ago as friday) asking me why the hell I haven't created their accounts. According to 2checkout.com they don't exist. This makes me look very bad even though its not my fault. I don't understand why 2checkout can't just get it together and provide the service we all pay them for. What was that $49 setup fee for? For the privelige of getting shafted by them?

Sigh :(


Due to heavy database load the seller's area is temporarily unavailable.
This interruption is necessary to facilitate the best possible buying experience for the customer.

Please try back in 30 minutes.

[/QUOTE]I don't understand why 2checkout can't just get it together and provide the service we all pay them for[QUOTE]

Incompetency and extremely poor planning would be a good place to start.

Really Tom - Shouldn't all of these sorts of things been taken care of before 2checkout went into business?! I can't even get into our Admin panel and if I wanted to send a request for payment or make a product, guess what, it's not possible! Gee, that's a worthwhile service isn't it?

Ridiculous! Still broken!! After 3 days!

It seems to be fixed now...

nope, still blank page from here. For most of today's sales anyway...ones from early this morning are good.

Switch people, switch!

Paysystems ROCKS! And no, im not a paysystems sales person.. we switched and couldnt be happier.. not a single integration issue, not a single support issue, they released funds when they said they would.. (they release every week, not 14 days), ive been able to SPEAK with my personal customer rep 5 times, being put on hold only twice and then being called back... ive received no more than 24 hour replies to any and all emails ive sent through.. the admin system ROCKS, better reporting, better fraud handling, better reporting, better stats, has a COUPON code feature that allows you to give coupons for % discounts or fixed price discounts.. we pay less fees now than 2c...

And more importantly, ive never ever seen a thread on ANY forum with anything negative about paysystems.. or most others for that matter.. ive heard WorldPay also rocks!

2c on the other hand, all ive seen is negative posts like this one! Whats wrong with everyone? Why are we all sticking to something that doesnt work? Laziness maybe?

Still awaiting the 16th's payment and have nothin showin on order detail page.

I need to refund some through 2co as I am re-processing them w paysystems :(

I can't wait to se how many refunds they try to double charge me for again :(

They are a bit busy banning people from the forums at the moment. As soon as they get a few more nasty customers banned...they will get the servers into the new DC. Then...once the new servers are in the DC...Tom will format each one with Dos 6.22 to install 2checkout V0.02 Once that is all up and running...Tom will be beta testing the new version on all existing customers.

He assures me it will go as smoothly as previous upgrades...so nothing to worry about there then.

Hold onto your hats....this is going to be the ride of your life!

Simon

Are new sales posting yet? The ones from the weekend are okay now, but new ones coming in aren't showing up. What are you guys seeing?

I got a single sale last night (not recurring) it showed up instantly.

hmm...okay...anyone gotten any recurring sales? That's mostly what we do.

I just switched to Authorize.NET, my reseller is http://www.modernauthorize.com

It took them 2 days to setup an account

Great, maybe we can ask them if our orders are good or not...Does anyone here have any real experience with signups on 2co today and yesterday? I'd like to avoid asking the customers. It makes us look stupid.

Originally posted by null
I just switched to Authorize.NET, my reseller is http://www.modernauthorize.com

It took them 2 days to setup an account

wow that looks good.
too bad i dont have a US business checking account :(

I really like their support. I was calling three times in one day and every time they gave me all information I needed.

Host Ultra, you don't live in US?

Originally posted by null
Host Ultra, you don't live in US?

No but i have a SSN, address and personal bank account in the US but its not a business account.

Could you guys please not bury the question I'm asking with personal chit-chat?

Has anyone had any recurring sales in the past 48 hours on 2co. If so, did any of them post to the list in the admin area. If so, how long did it take to happen?

Thanks. :)

Sorry Andrew, I had one recurring sale last night. It appeared in admin area in about 30 min.

Drew,

I had a recurring sale about 13 minutes ago and still waiting for it to show in the "recurring sales" section. Not even sure if the emails are going out to the clients from 2CO (reciept), but I doubt it.

Timing to see how long it takes to show.

Cool thanks guys! :)

Andrew,

Still not showing :eek:

Took a total of 1 hr 42 min to register in my 2CO account. Not to bad. Thank god I have my order form that emails me right away!

Jeff

This Is What we get.

Pending Sales Totals: Temporarily Unavailable due to database load

Pending Transactions ?


:D

I just sent out to the customers asking them for their order number...makes us look bad, but at least it's foolproof. :)

I don't check the "payments" page... that never works during the day. Check the "recurring sales" page.

Due to heavy database load the seller's area is temporarily unavailable.
This interruption is necessary to facilitate the best possible buying experience for the customer.

Please try back in 30 minutes.


--------------------------------------------------------------------------------

We apologize for the inconvenience caused by the seller's area being down.
We expect to have our new database servers (with over 5 times the current capacity) up and running within 7 days.
Until then, please bear with us and consider visiting the seller's area between the hours of 8:00pm and 10:00am EDT when the server load is less.


:angry:

I sent them a cancel notice via their 'contact us' form.

Still haven't gotten any kinda reply!!

"Ticket Opened : Tue, 06/24/03 22:37 | Ticket Closed : STILL OPEN "
They don't respond to sh*t.. gees- good job Tom :crazy:

Except for the odd problem i still think 2checkout is very good.

Does any one know if the single (non recurring) sales are working? Im still waiting on a payment that was supposed to be made last night. I have gotten reccuring orders since.

Originally posted by Esr Tek
I sent them a cancel notice via their 'contact us' form.

Still haven't gotten any kinda reply!!

"Ticket Opened : Tue, 06/24/03 22:37 | Ticket Closed : STILL OPEN "
They don't respond to sh*t.. gees- good job Tom :crazy:

Why cancel? Why not just leave the account open?

Originally posted by nicklaws
Why cancel? Why not just leave the account open?

or sell it to someone who wants it

Originally posted by Host Ultra
Except for the odd problem

Thats a good one. The odd problem! Ha Ha. :D

Simon