Hello,

I am currently trying to install ticketsmith on a WHM / Cpanel3 system. I've got everything done fine (setup the MySQL database , tables , etc.) but I'm having a bit of trouble sending the emails to the program. I've done a search on these boards, but they did not help.

If someone could explain to me how to do this, it would be great!

Thanks!

$> cd /etc/valiases
$> pico yourdomain.com

add:

ticket@domain.com: |/path/to/gateway.pl

save the file

All Done :)

of course you can have support or helpdesk - I just use ticket :)

hmmm... seems to be trying to pipe it over to the gateway, but I get this error message returned in my email:

This is a permanent error. The following address(es) failed:

pipe to |/home/pathto/gateway.pl
generated by ticket@bravidio.com
Child process of virtual_address_pipe transport returned 2 from command:
/home/pathto/gateway.pl

The following text was generated during the delivery attempt:

------ |/home/pathto/gateway.pl ------

install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .) at (eval 1) line 3, <STDIN> chunk 49.
Perhaps the DBD::mysql perl module hasn't been fully installed,
or perhaps the capitalisation of 'mysql' isn't right.
Available drivers: ADO, ExampleP, Multiplex, Proxy.
at /home/bravidio/public_html/ticket/gateway.pl line 133


Any help would be appreciated!!!!!

you need to install the following perl module: DBD::Mysql ;)

Yeah.. You probably need to install DBD::mysql.. If you don't know how here are the instructions to install with WHM..

WHM:
Install Perl Model>Type "DBD::Mysql">Select it from the list.. Done.

=)

Does anyone know how to make the follow-up email look pretty? Right now it looks horrible. All the text is on one line. Any help would be appreciated.

Is there a way to get ticketsmith to email the user back saying that the ticket was received? If not, would an autoresponder do it?

I too am having problems getting ticketsmith to run.

This is what's getting returned:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/southol/gateway.pl
generated by ticket@southol.com
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/southol/gateway.pl


Any suggestions?

Originally posted by teck
Is there a way to get ticketsmith to email the user back saying that the ticket was received? If not, would an autoresponder do it?

Add some perl to gateway.pl... In my case, I have support@webx sent to gateway.pl which contains the following:



# mail the report
open(MAIL, "|$mailprog -t");
print MAIL "To: $author\n";
print MAIL "From: WebXonline.com <ticket\@webxonline.com>\n";
print MAIL "Subject: [queue #$ticket] $subject\n\n";
print MAIL <<EOT;
Thank you for contacting WebXonline.com! Your request has been assigned queue #$ticket. You should receive a response from us within 12 hours. If you need to contact us regarding this issue in the future, please use the same subject so that your email may be added to this queue. Please do not send multiple requests regarding the same issue, we will respond as
soon as we are able to.

Thank you for choosing WebXonline.com!

Thanks,
WebXonline.com Team

EOT
close(MAIL);


Then, when I reply, my address is ticket@webx... that way when they reply to my reply (confused yet?) they won't get the autoresponse again.... Can't tell ya how much I hate getting the same autoresponder over and over again...

ticket@webx is sent to gateway2.pl which does not contain the above code.

Hope that answers your question! :dunce:

what is the website for the creators of ticketsmith?

http://voxel.net/projects/ticketsmith/

does ticketsmith not issue an id # for each ticket?

If you have used it would you recomened it?

Thanks

Originally posted by brandonk


Add some perl to gateway.pl... In my case, I have support@webx sent to gateway.pl which contains the following:



Then, when I reply, my address is ticket@webx... that way when they reply to my reply (confused yet?) they won't get the autoresponse again.... Can't tell ya how much I hate getting the same autoresponder over and over again...

ticket@webx is sent to gateway2.pl which does not contain the above code.

Hope that answers your question! :dunce:

Where did YOU put this code?
I tried some places I thought it would work but it doesn't.

Thank you.

Ttempting to install TicketSmith and I keep receiving a similar error to this:
pipe to |/home/southol/gateway.pl
generated by ticket@southol.com
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/southol/gateway.pl

Any suggestions?

Anyone else had serious problems when trying to install this!

Anyone else had serious problems when trying to install this!

seems someone forgot to tell them to make it easy to install.
But then what would be the fun in that :stickout

Originally posted by quazi
Anyone else had serious problems when trying to install this!

seems someone forgot to tell them to make it easy to install.
But then what would be the fun in that :stickout

This thing is SOOOO easy! :D All you do is untar it and change the config, then pipe the mail to the script... nada to it.

Ive installed it well over 50 times and havent had a problem once.


pipe to |/home/southol/gateway.pl
generated by ticket@southol.com
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/southol/gateway.pl


You usually get a detailed error of waht happened. If you arent getting that, add -w to the path to perl and it will give you more info.

Also, make sure you are chmodding the file to 700 (+x)

Originally posted by ccreighton
Ttempting to install TicketSmith and I keep receiving a similar error to this:
pipe to |/home/southol/gateway.pl
generated by ticket@southol.com
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/southol/gateway.pl

Anyone who was able to solved this problem? Tried a few things suggested -- installed DBD::MySQL, chmod 700, even tried changing $mailprog to "exim" -- but still didn't work out.