Why do people use 2checkout for thier processing?

I see it all the time and i went to the site and the fees are a little high compared to paypal. Not that paypal is any good, in fact i hate them( they keep on limiting my account and asking for more faxed documents-i am not even going to get into it) thats why i want to change but everyone else is to much money.

Please tell me what i am missing with 2checkout's service.

Thanks

I use 2CO partly because they're cheaper than a merchant account at my (low) sales volume - the percentage rate would be lower with a merchant account; but once you take into account the various garbage fees (monthly fee, rental fee, whatever ..) 2CO turns out to be cheaper. Also, there's no separate paperwork for Amex or Discover.

I don't think they make as much sense for bigger projects - but for small (or just-starting) businesses, they do OK.

Also it is not an easy task to get a proper merchant account if you are based outside the US. In fact it is almost impossible to get one that will support common billing software like modernbill without huge upfront costs.

ok cool, i was just wondering.

Do alot of people use this service, the reason i ask is i might offer it at savelance as a payment option.

Sometimes I don't know why I use 2checkout. Maybe to stay available for credit card processing or to make the most of my $49.95 fee.

I used to use paypal, but then the impression wasn't too good on the quality of my service.

Has anyone else found a decent payment processor that has better customer service and doesn't freeze accounts and take ages to release your funds? :angry:
Has anyone found a payment processor with a telephone number?

Personally, i think stay away from 2checkout if you plan to make decent money that you cant afford to be without!

I started off with 2c initially, because they were the cheapest, quickest to get running and needed no merchant facility or faxed documents, signatures etc..

Their support is an absolute nightmare! Imagine all your revenue in their account sitting for 2 weeks, then they decide, hey, we dont want to release your money, they dont tell you why, nor do they have a phone number you can call. Ive recently switched over to paysystems.com, and i think they rock! Theyre fees are actually cheaper than 2c's.. but they need you to do a few things, such as fax a few verification documents, contracts etc.. but u dont need a merchant account..

after the headache ive been through with 2c, i kick myself everyday for not switching earlier!

Best part of paysystems ive found, is that you get a personal account manager, who you can call up at any time (usually their business hours) and who always replies to your emails and tries to get things done for you.

I really think people should not trust any company that holds your money, and doesnt let you call them..

Anyways.. sorry bout the long post, im just getting over my frustration with 2c :)

I've had the exact opposite result from using 2Checkout as boyscout above. Their service has been excellent, Kristin has made herself available whenever I've had questions, and money (less one time) has always ended up in the account when expected. Overall it's spectacular service for a low rate that comes with built in fraud prevention and far fewer hassles than trying to setup your own merchant account.

Don't sign up anywhere without understanding what you're getting into first. Understandably there's a process when starting with anyone (even 2Checkout) that can be a hassle. Know what you're doing, be able to offer required information when or even before they ask for it, and you're all set.

Sincerely,

-Matt

Don't sign up anywhere without understanding what you're getting into first.


Thanks, but the outcome would have been the same. The service still sucked even when I read their whole website. No where did 2checkout mention that they would with hold my own money from me for any reason.

They also failed to mention that they would send my business email address to their entire mailing list and pass it off as a virus hoax warning. I mean how unprofessional is that? I bet the rest of the 2checkout customers didn't appreciate it, especially when they started to 'reply all' which only ended in some people flaming others in a 'reply all' email.

The other great thing about 2checkout is their refund policy. What policy..? EXACTLY MY POINT. They'll refund a persons money for any reason by the looks of it. I've had a friend complain that they sold numerous books online only to have the buyers money refunded. No profit there folks. Makes me look real good for recommending them then eh?

Understandably there's a process when starting with anyone (even 2Checkout) that can be a hassle. Know what you're doing, be able to offer required information when or even before they ask for it, and you're all set.


Know what you're doing? What the hell does that mean? You're filling out the forms so you can take payments online with a payment processor. There shouldn't be a "I'm gonna get stiffed by 2checkout" learning curve.
Sure, you can offer the 'required information' because that all 2checkout wants is the application fee, but doesn't really ask for much else. When you try to authenticate yourself to them regarding your account, they'll believe 'bob's your uncle' most of the time... without going into too much detail I've heard of them freezing accounts for matters that had nothing to do with them. So imagine I was a buyer and said I have a problem with this merchant - that's it!!! Freeze the account until whenever. We are the Payment Processor Nazis!!! NO SOUP FOR YOU!!!

Whoohoo.. I just found out that PaySystems actually has no signup fee... anyone know of any other decent payment processors? Possibly one with ATM card facility too.

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Err no. I don't think so. This is not an alias account and I intend to keep posting my opinions even if I am the only one that notices that the service I receive is bad or not as good as what others are receiving. I am not from paysystems and I don't even have an account with them. I am looking for alternatives.

I am sure that others have a great opinion of 2checkout and that works for them (and you). I don't mean to offend, but if I say 'boo' some people might not even like that, so why should I try to please everybody here? I'll say it like I know it.

Please understand that I am venting my anger towards intangible instances here. I understand that the actual people that run 2checkout are human and I am merely bringing up real world examples of what has happened in the past with this company to allow others to make a more calculated decision about them. Hopefully my venting will make the world a better place by allowing 2C to see that there are certain people that actually hate their service because of some reason, and hopefully they will do something about it.
You may also notice that I am venting by the comical nature of some of my expressions and a little thing called sarcasm which makes life so much more interesting.

Nope... why would I change my name next week? I only just found out about WHT...

Whoops.... my bad... I just noticed who that was from and why the last post got axed etc - bit late at the mo. I actually 'got told' by and ALIAS or whatever he was. Okies... I've spent too much time here already ... my heads starting to hurt... need more coffee... be back later. I actually want to help someone out here on this forum... sounds like so many people want answers... whoever has all the answers could make a killing on one of these forums...

I find that 2checkout.com is a good match for what I need, simple and easy billing.

now I will state that I would like to see them present a better reporting features in the statement of accounting, but that's about it.

for the 49.95 and fees that you pay, you are not going wrong. and in the long term you will be happy ( thier are bumps, but you don't notice them that often )

Mike

something to keep in mind for any merchant system is the possibility that the processor will decide to hang on to some or all of the funds when you don't want them to - maybe as a "reserve", or because of chargebacks (which you think aren't justified), or whatever. that's part of the game. that happens with 2Checkout, Paypal, and traditional merchant accounts, too.

so you've got to take whatever steps you can to protect yourself - e.g., move money (when you can) into other accounts where it's out of their grasp; keep good records about transactions, including evidence of your performance of your part of the deal - and don't keep all of your eggs in one basket, because someone might steal the basket.

if you - or your company - are making a living or paying your bills using the cash flow you just received from a payment processor, you ought to do everything you can to get a month or two's buffer saved up IN A DIFFERENT BANK ACCOUNT to be ready for contingencies.