Hi. For our reseller needs, ***** has a great package and everything but it lacks a few things, not to mention quality customer support. This is what I am looking for in a reseller program:

- Extremely low price-per-meg ratio plan like ***** or Web Host It (competitive, at least! -- since their ratio ranges anywhere from 2-4 cents-per-meg for the reseller)
- Money Back Guarantee
- Private Label Online Control Panel
- Toll Free Support (number must work from Canada)
- Private Label Telephone/Email Technical Support, 24-7-365, with Personalized Inbound Greeting for Reseller's Clients
- Web-based Reseller Account Administration
- Windows NT/2000 and UNIX Hosting
- mSQL 2.0.3, mySQL 3.22.25 / SQL 7.0
- 10-15 GB Transfer
- Unlimited Traffic
- FP 2000 Extensions
- Telnet, FTP Access
- Java, PERL 4, 5, 5.003 and 5.004, C++, TCL, and Python
- PHP 4, Emacs 20.4, PGP 2.6.2
- Real Audio/Video/G2 7.0 Server
- Support International Domains
- Ability To Resell Dedicated/Colocation
- Virtual IP Capability
- more ...

The extremely low price-per-meg ratio allows resellers to remain competitive and make a decent profit. For us, the cost to remain a reseller is not the question. Whether it costs over $200/month, as it would with *****'s reselleraccounts.com with most of those features, a couple things are lacking. They do not allow you to have a private label control panel. The cost for the packages, the ability to have personalized inbound greeting, toll free support telephone and email support 24/7 for clients, are very attractive. Unfortunately, their customer service has been less than stellar. So, if anybody can help us out, lemme know. Kudos!

Wow. I've seen several reseller programs, but I've never seen anything like that. :(

A private label telephone/email tech support 24-7-365 with personalized inbound greetings? That'd be really cool if a company could offer that, but I think it would be REALLY hard to succesfully do it. Does ***** offer that feature?

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Vincent Paglione
vince@jtan.com

I think you can try a company called Hostopia at http://www.hostopia.com and they do private label reselling and you can customize the reseller control panel, real neat!

Yeah, ***** does offer that. Unfortunately, their support is horrific. We already know quite a few resellers who are unhappy reselling for them. For us, a big monthly fee is not going to deter us as long as a quality package is provided. ***** comes close -- very close -- but does not meet our needs. Simply, they don't allow you to have a private label online control panel and their support is less than stellar. So, if you do find anything, kindly let us know.

The only things that I have seen that come close to that are OLM (lacking some of the things you want like phone support), and VDI, which isn't manned 24/7 yet.

I know people using OLM for reselling, but no one using the full VDI resller services. I always wondered if Burst was, but anyway... Really can't help you, sorry.

A company called Affinity.com does private label with personalized greetings but i think there is a minimum number of accounts requirement.

How many sites are you hosting?

In the interest of helping out -- and not to give anyone a plug or recommendation -- BurstNet does offer private labeling CP plus inbound toll-free number. They'll answer the phone with your name. Check them out and make your own decisions.

Originally posted by alchiba
-- BurstNet does offer private labeling CP plus inbound toll-free number. They'll answer the phone with your name. Check them out and make your own decisions.

They have a pretty bad reputation ...

David

As does ***** ;)

Originally posted by BC
As does ***** ;)
Yup. I think "bad" would be an understatement. They were the biggest close call I have had with any hosting company.

Burstnet is next. They were in my top 5 picks for a dedicated server. But when no one got back with me on a question I had for 2 days (and some digging) I decided against them ... when sales doesn't get back to you within 12hrs I question a company in general ...

oh well ... enough of the war stories

later

David

the inbound greeting is an additional $150 a month, the 30 day Money back guarantee is a LIE!

Originally posted by diyoha
oh well ... enough of the war stories

Agreed. I had bad experiences too. However, I mentioned the "B-word" only to relay information. People can decide for themselves. Who knows, maybe a leopard can change its spots?

[Edited by alchiba on 09-26-2000 at 08:02 PM]

All I can say is that I was extremely interested in what the original poster wanted as well, and considered ***** and had a reseller account with Burst. After reading complaints from people regarding support for both of these companies, I decided that if they couldn't keep their own customers happy, I couldn't consider them for my support needs. You won't find many complaints re: OLM and the support they offer their resellers. Apparently they are doing something right.