I would like to ask HostAny's clients. How fast do you receive a responce if you need support?

I e-mailed them and it's been 24+ hours now I think on pre-sale questions... No reply...

Weird, im not a hostany customer but i once emailed them with few questions about their dedicated servers and they responded within minutes :D

maybe they off on weekends

Originally posted by TracyLJ
I would like to ask HostAny's clients. How fast do you receive a responce if you need support?

I e-mailed them and it's been 24+ hours now I think on pre-sale questions... No reply...

Did you send the pre-sale questions to sales@hostany.com ?

Contact times:

presales
1st - ~4 hours
2nd - 1 hour
3rd - 2 min

post sale
4th - 55 hours and couting (Possibly due to user error.. But a response telling me that I've contacted the wrong dept would be nice :eek: )
5th - 11 hours and counting (Resent the ticket to the proper dept... I hope)

I've been with them for less than a month... Not impressed at this time.. I just want to make sure everything is running smooth so I can leave them alone :o

Well, at least before I decide to accept the fact that I just donated $117.95 to hostany.com :o

I've got 9 days until the end of the month :(

on the +side, at least I didnt have to pay for a setup fee.

skippy. I'm not sure on hostany's plans but are they managed, semi or unmanaged? Is your question about anything non critical to operation which would take a lower prioriity?
Do they advertise a turn around time for responses at all...?

It is unmanaged.

I wouldn't say it's a lower priority at all actually, but to take 2 days to respond is beyond me *shrugs*

I purchased a cpanel licence through them and they responded very fast when I emailed - if this is any help.

~ Adam

Adam.. Thanks, but no.. that didn't help LOL :)
I'm still waiting :eek:

skippy0124, maybe you should give them a call .... that does seem a long time to wait for an reply...

-Shazad

Yes, but unfortunately I cant... Thanks anyways.

http://www.hostany.com/contact.html

Maybe someone has a number handy...?


Interesting to see that the respond faster on a messageboard though :confused:

If they could just set up the Reverse DNS and the APC Switch. They will be great. I am not sure when will they do that.

Originally posted by Hostany Web
Did you send the pre-sale questions to sales@hostany.com ?

Yes. I found that e-mail on your website, so I e-mailed sales@hostany.com.

I will send again.

Originally posted by TracyLJ
I would like to ask HostAny's clients. How fast do you receive a responce if you need support?

I e-mailed them and it's been 24+ hours now I think on pre-sale questions... No reply...

I ordered a server from Hostany last night at 11pm,
and received the 'Welcome Email' 10 hours later.

Submitted a support request for a minor problem,
and had a answer within an hour. :stickout:

:(

Ok, I don't know what the problem is now... it's that their not checking their mail for sales, or something....

Originally posted by Hostorb
I ordered a server from Hostany last night at 11pm,
and received the 'Welcome Email' 10 hours later.

Submitted a support request for a minor problem,
and had a answer within an hour. :stickout:

When it comes to minor stuff they do reply. The two Topics that they do not reply about are the APC and the Reverse DNS.

It has been almost a month now since I ordered and I havent recieved my APC port. Should I require a partial refund?

If you paid for the APC, yes I think you should be entitled to a refund of it since you don't even have it yet.

Well you could mail them or submit a ticket to them, I'm sure they'll do something about it.

wheimeng: Dont know if you read the thread, but the problem is that NO ONE responds to the submitted tickets or emails.

Anyways, my month is almost up, and I've been left with little choice but to search for another provider.

Superior support and customer service is at the foundation of our services. -Hostany

GREEAATTT..

Sad to see that it seems many people got "burned" by HostAny. There looked to be so much promise too.

Good luck to you skippy.

Normally I wouldn't post in a thread like this. Eric has treated us well in the past. However, nobody answered us on a request for a cpanel license. It's been about a week now...had to go elsewhere...

I am starting to become confuzed. E-mailed hostany once again with another mail on another mail account. No responce. HostAny on summer vacation? :(

TracyLJ, what are the questions that you sent to hostany?

first they assigned ips they gave me, to another person as well. it still isnt resolved. so then i put in a cancellation request. no response

its going on the 3rd week and i am still getting the run around saying to email diff't addresses

this company is obviously a joke. i will keep you all posted if i get my $ back.

warn people of them, this should be reported to the BBB

terrible.. never can get a reply

Originally posted by wheimeng
Well you could mail them or submit a ticket to them, I'm sure they'll do something about it.

Um... am I allowed to ask here? I didn't think I was allowed, so I wasn't posting the questions...

I'm still waiting for billing to get my refund to me too. :(

Hostany.com is the most worse provide I have expirenced with, no reply from support ticket, and no APC remote port for my server as they promised.

I've submit 12 support ticket with out reply from them, I just can't stand for that kind of worse support. I've my another post in this forum regarding my issue.

Stenny

Yes. There seems to be 0 people in the HostAny staff... :(

Hmm...Look like hostany run by a single man, and their phone number divert me to a voice meesage recorder with chinese female speaking manderin.

Anyone know who run hostany.com?

Stenny

Sad to see that it seems many people got "burned" by HostAny. There looked to be so much promise too.

Sigh, what more can I say. Taking a business decision on the basis of a "popularity wave" at WHT weren't wise. I've learned a lesson.

John

The owner supposedly is always in Asia, while they have a few techs doing the work in the US.

Originally posted by Goose (in another thread)
Hostany is next to our cage at e200paul. But HostAny owner is a ocean away in Asia, I have never seen him there. But yes of course the tech's or whoever always have access..

- Matt

We've been dealing with Eric for months. He's been fantastic up till now. It's such a 180 degree turnaround from the way it was before that I wonder if he's okay.

Every host are having problem all around, will give them time to grow up.

I guess support reply time is more important in this kind of firm even they cannot solve the problem fast.

Stenny

We are Hostany customers for almost 1 Year.
NO APC for months .
NO support at all.
NO telephobe number online
We had a server down for 4hs on sunday.
We have a problem for 5 days and we still havent got any reply YET.

So what you think is the next step ?

I do have to say that overall they have been pretty good answering tickets. I'd normally get a response within a few hours. It was just recently that something happened and they were no where to be found.

yeah, they are pretty good answering tickets now.

They have solved almost all our problems.

Cymedia, are you using the Tickets system?

Originally posted by Mahmoud
yeah, they are pretty good answering tickets now.

They have solved almost all our problems.

Cymedia, are you using the Tickets system?
YES

May be open another ticket today and make it urgent. They should reply to you.

I FINALLY just got my APC port today after 29 days of waiting. I dont know whether to be happy or sad

Originally posted by Jeffbg123
I FINALLY just got my APC port today after 29 days of waiting. I dont know whether to be happy or sad


You should be happy, I got it yesterday and I think they are improving.

Ok all my problems resolved after talking with Eric.
Thanks Eric

Originally posted by Cymedia
We are Hostany customers for almost 1 Year.
NO APC for months .
NO support at all.
NO telephobe number online
We had a server down for 4hs on sunday.
We have a problem for 5 days and we still havent got any reply YET.

So what you think is the next step ?

I am amazed that people are surprised at what they getting here.

Next time do your homework? Start by calling tech support of any hosting company you are going to deal with and see how fast they respond?

Also, if they allow you to, put in a ticket and ask for a response. This is basic hosting 101 - a lesson learned from the ISP days - first call up to see if you can even get someone.

Good luck with your next host - there are many good ones out there.

Cheers,
Curtis

Curtis, you have no place to make that comment. As a competitor of theirs, you should be ashamed that you have stooped to the level of insulting a fellow company. The fact that you place your company name in your sig makes it even worse. No one is excusing the issues they are having, but it is not right on any level for a competitor to "join in" in flaming a company.

If anything, I think you just showed people why they SHOULD NOT do business with your company. Good job...

Start by calling tech support of any hosting company you are going to deal with and see how fast they respond?
Curtis - They don't offer phone tech support. Anyway, why would support respond to you if you're not a customer? That's what sales staff are for.

- Matt

well I for one am totally disgusted with the whole affair. Server has been down FIVE hours with NO explanation. Reboot tickets go ignored - no number to phone. This company are the pits and when (if) they ever bring this server online you can guarantee we will not be using them anymore. If anyone reading this is contemplating a server with Hostany I can only say RUN LIKE HELL! Interesting thing is we have servers cheaper and more expensive than them in several different places. All are better. I should also add we have NEVER received our APC nor have they managed to figure out how to set our reverse DNS. Amateurs! :rolleyes:

<added>
Just got a message telling me that I should have my APC details and all customer reverse DNS has been set. Also got two tickets - first one asked me the IP of my server (how hard is it to reverse IP a customer's server name) and a second ticket telling me that my server will be rebooted (amazing considering the ticket that was 4 seconds previous to it).
Anyway just to update on all that - NO APC details - NO server reboot and I can't check reverse DNS due to no server reboot however I have a log of ONE hour before server going offline showing NO reverse DNS. The reason I'm bringing it here? Seems nobody from hostany wants to comment on any of this outside of private messages telling me I am imagining the whole thing so thought I'd keep people informed.
</added>
<more added>
seems that, according to Hostany, Melitaweb is 'pathetic' (private message of course, don't expect any response outside of that) and that all the above is lies along with all the other posts. Have cancelled the server and rue the day we ever got involved with such a company. We were hoping to take our fifth server away from our usual three spots but it seems that hostany is NOT the place to go.
</more added>

Dear WHT users,

First of all, I wanted to state that, we normally do not want to comment on anything on WHT, because of the fact, it's not our support forum, but since something in the above post is not telling the truth, we feel it's necessary to defend ourselves this time. We however admit the mistakes we've made to the other users and we've been trying to improve our service, I'm sure in near future, we'll only have good comments on the good WHT forum.

Anyway, below is the tickets from Melitaweb, in our support ticket system, his name is Robert Morrison, which is not the server owner in our billing system. It explained why we cannot find his server info and he did not even leave any server info (no IP, no server ID, no customer ID).

posted on 18 Jun 2003 04:50 PM (Global)
--------------------------------------------------------------------------------
Dear Sir,
For the first time since we had a server with you it needs a reboot - not responding. Please fix now.
Regards
Robert Morrison

posted on 18 Jun 2003 05:05 PM (Global)
--------------------------------------------------------------------------------
We'll have it rebooted now.

posted on 18 Jun 2003 05:05 PM (Global)
--------------------------------------------------------------------------------
Can you provide us the IP?


We responded to his ticket within 15 minutes and no where near 5 hours as he posted on here, maybe he should post the ticket ID and share it with everyone here.

We've also sent all of the APC info to every customer of us since last month to yesterday, all customers should have their APC port info by now as well.

Reverse DNS is no problem for us at all, feel free to check out 69.1.71.30.

We've intention to provide good support and we'll try our best to keep every of our customers happy.

Best Regards,
Eric Lo





Originally posted by Melitaweb
well I for one am totally disgusted with the whole affair. Server has been down FIVE hours with NO explanation. Reboot tickets go ignored - no number to phone. This company are the pits and when (if) they ever bring this server online you can guarantee we will not be using them anymore. If anyone reading this is contemplating a server with Hostany I can only say RUN LIKE HELL! Interesting thing is we have servers cheaper and more expensive than them in several different places. All are better. I should also add we have NEVER received our APC nor have they managed to figure out how to set our reverse DNS. Amateurs! :rolleyes:

<added>
Just got a message telling me that I should have my APC details and all customer reverse DNS has been set. Also got two tickets - first one asked me the IP of my server (how hard is it to reverse IP a customer's server name) and a second ticket telling me that my server will be rebooted (amazing considering the ticket that was 4 seconds previous to it).
Anyway just to update on all that - NO APC details - NO server reboot and I can't check reverse DNS due to no server reboot however I have a log of ONE hour before server going offline showing NO reverse DNS. The reason I'm bringing it here? Seems nobody from hostany wants to comment on any of this outside of private messages telling me I am imagining the whole thing so thought I'd keep people informed.
</added>

I will not be drawn further on this Eric. I will however point out to people who have read the rest of this thread that I am not the only one that has had problems. In fact a simple WHT search for Hostany will reveal the extent of the 'customer support' offered for sale victims. I believe your intentions were good but you obviously overstretched yourself. I could refer back to the thread after many people had been asking where the support was where a reply was made 'we have been on a break but are back now'. I could also print out a list of my tickets (one of which is still unanswered from many weeks ago) to show the general response times and attitudes of your 'staff'. However I really don't think you want to get that down and dirty.
As it stands I have cancelled my server with you - a move I toyed with a while ago after my THIRD unanswered request regarding reboot ports and reverse DNS - therefore the issue is a moot point.
It is worth noting however that in all your correspondence (seemingly only precipitated by a post on WHT) our server was never brought back online, our reboot port never materialised and, up to one hour before the server went offline, we never had our reverse DNS entries put in.
I should also point out to other WHT patrons that our server was ordered over a month ago and yet today seems the magic day where dns and reboot port issues were solved.
That may work for some people but for us this is inadequate.
I wish you luck with your future ventures but I'm afraid Hostany isn't for us. A company that has no phone support, resorts to calling customers 'pathetic' privately, and takes as long as yours does to answer any support requests is probably best suited to the home user and not to companies with serious business interests.

Received my APC port from Hostany 2 days after my server was setup.
I am very happy with the server, service and Hostany's great prices.

The truth is up on above, you didn't tell whole story obviously, the server might be down for 5 hours and you probably monitored it from the other servers, however we have to know,we do not provide monitoring and we don't suppose to reboot it without your request, we responded to your ticket in 15 minutes and asked for details, no reply as of yet, this is the only reason we're answering, again this is not our support ticket, we don't suppose to answer it here.

Since you decided to cancel your server, we'll be taking it off and resell it to somebody else, good luck to your company.

Regards,
Eric Lo

Originally posted by Hostorb
Received my APC port from Hostany 2 days after my server was setup.
I am very happy with the server, service and Hostany's great prices.

Thank you, good to you as a customer. :)

Hostany Web, will you please check your sales e-mail to see what's up? Sent in an e-mail couple days ago, still no reply.

ok just so you know we don't sit here making this rubbish up. Here is our 'dealings' with Hostany:

We ordered our server on 17th May.
On the 21st May (after getting nothing) we got this reply to a ticket:
We're currently catching up and setting up the new servers we've just got from our hardware vendor, we'll work overnight to have as many as possible of servers setup, we're sorry for the delay and we'll have the server details sent to you as soon as they're ready.

Regarding a question also posed on 21st May:
We’ll have your reseller account setup within 24 hours, we’ll look forward to build a long term business relationship with you soon!

Still no server on 22nd so I email asking on progress:
Answer: We’re installing cpanel on your server now, will be ready in 3 hours.
Added by Hostany: for APC remote reboot, we’ll have it setup within 48 hours.

23rd I send a TICKET requesting DNS server is reverse entried.

26th (note more than 48 hours from their original 'promise') I email and ask when remote reboot will be sorted and ask how reverse DNS is getting on. NOTHING FOR THREE DAYS

29th response to request on 26th:
We’ll add it as soon as our upstream change the DNS info of the IP block to us. (no mention of reboot port)

Also on 29th I request purchase of 20 IPs.

Answer to my 29th question comes on 31st.... answer:
Can you please submit a ticket at https://secure.hostany.com/helpdesk/ ?
They’ll assign the IPs to you.
(2 days to tell me not to email sales but to take out a ticket instead)

So I ask what's happening.
On the 4th June (4 days after ticket request and 6 days after purchase request) I get this response:
Can you please provide us the welcome email, we'll assign you the IPs as soon as you can provide that to us, thank you.

5th June I finally get my IPs - so from emailing sales on 29th up to 5th June (7 days) I finally get the IPs - note no mention of reboot port or reverse DNS , both of which I STILL don't have.

So for Hostorb who was fortunate to get his reboot a couple of hours after he ordered the server - look at the above. ALL this is documented with emails and tickets. I NEVER got my reboot port, my reverse DNS, or any reseller information. Today (18th June) I get an email saying:
We are currently setting up APC access for you server. However, there are some information missing.
Can you please send us your server ID or IP in return email. We’ll give you APC access as soon as possible.

This email was ONE HOUR before I came here with my original post.
Now my book - order placed 17th May - 19th June still no reboot port, reverse DNS, or reseller information. Not to mention also that the server was down and had been down 5 hours already at this point with ignored requests for a reboot.

Whatever is said I have the dates, times, emails, and tickets to prove that everything told to me by Hostany took a LONG LONG time and was either lies, incorrect, or just slow. Maybe that is just us - we may have been unlucky but I will not stand by and let Eric make out that the whole thing did not happen.
Service from day one was absolutely appalling, and not just for me - should I dig out all the threads on WHT confirming this information? Am I wrong in not accepting this anymore? I don't think so. My big mistake was accepting this crap for as long as I did.

As long as Eric wants to continue this it can go on however, unlike him, I have all the documented information to back up any claims I make. Failing that just search through WHT for 'Hostany' and draw your own conclusions :rolleyes:

<Just spotted something in Eric's post>
Yes my name is Robert Morrison. He's right the server is not in my name - it's in John Morrison (one of my brothers). Obviously I can understand why the connection would not be made being that they must have hundreds of Morrisons in their database. However had Eric shown the REST of the conversation he would have also shown you the ticket reply where I had ALREADY given my server host name. Why bother filling out tickets with server name etc if nobody looks at them. I assume that server names are unique as they're meant to be? Or maybe just not at hostany eh?

Are Hostany servers managed or unmanaged cant find on their site ?

Are Hostany servers managed or unmanaged cant find on their site ?

MarcD i believe they are not managed

Originally posted by MarcD
Are Hostany servers managed or unmanaged cant find on their site ?

They are not managed.

Originally posted by Hostany Web
Reverse DNS is no problem for us at all, feel free to check out 69.1.71.30.

We've intention to provide good support and we'll try our best to keep every of our customers happy.

Best Regards,
Eric Lo

I have been pretty accepting of Hostany's problems. Support has been hit or miss. Sometimes OK other times crap. There are at least 4 people at Hostany and probably more. The absolute worst thing is saying stuff will be done now or tomorrow and taking longer. I am glad reverse Ip is no problem for them as it has been a pain for me for some time. I was told I might recieve 10 ip's for some of the initial setup or lack thereof. Seems another request on the back burner. Since I am not authoritve as I've asked many times I could use the ip's and not share any ip's and that might help to resolve the email bouncing. Funny my first request for reverse ip help i got back a message saying it was my problem and had to deal with it myself. I am hoping Hostany sticks around and makes piles of money, they seem to be on the right track in some areas. Hostany's website sure sucks and needs to be updated, but they are to busy people like myself. I too am guilty of a lot of the things that piss me off about them, so maybe we will all get better. Hey eric if you are reading this my sites still get email bouces because reverse ip's now call back to hostany and not to the virtual hosts. If I was added as authoritve I could add the reverse info myself and that should work. 3 weeks now and I am still stuck. If I am wrong please let me know and I appoligize in advance. I learn the same thing every day - I am impatient and wrong more often than right. If I don't get this figured out soon we both lose. just in case my server id is R2-H45. Keep up the good work.
John Mack john@lowestbidder.net

Just an update, I was refunded today.

Thankfully, hope you all get this resolved as well.