Last Sunday, the 8th of June, we ordered one dedicated server from Nocster (http://www.nocster.net/), choosing a P4 1.6 GHz, 256 RAM, 60 GB IDE HD from the 'Closeout' section, expecting it to be setup Monday or Tuesday. We signed up by credit card and recieve no automated e-mail to confirm reception of our order, but did not worry. We emailed sales Tuesday but there was no response. We called both the toll-free and the non toll-free '24/7' sales numbers Friday and are told that they 'have found our order' but that no Sales staff are available. We call the tech support number, are transferred and put on hold for 15 minutes. After 15 minutes on hold we are told to print and fill out authorization form for monthly credit card billing and fax it back, but fax number on form and contact page does not work. We call again and noone picks up. And here we are, 5 business days later, with no server.

It seems to me you have exhausted all options of contacting this company and your patience is running out.

Ring up your credit card customer service number, check there have been no charges (or authorizations), then report your card lost. E-mail them and tell them you no longer want the order and move on... Start a thread in the web hosting requests section with your specification or read the reviews/feedback from members in the Dedicated Forum.

If you still want to remain with them.. then I'd not sure what advice you'll like to hear, maybe hold out a few more days. You'll get the usual replies saying that this should be private issue, and to contact support etc... :rolleyes:

We called both the toll-free and the non toll-free '24/7' sales numbers Friday and are told that they 'have found our order' but that no Sales staff are available.
...maybe that's because they don't have 24/7 sales staff - their site only says 24/7 tech support. Anyway, there is no reason why your server setup should take so long.

Don't worry about any charges to your credit card - call them up on Monday and speak to billing (ext. 20), and they'll sort out any bad charges. Email benji@burst.net (with a high priority email), and ask him why things are taking so long, and when your server will be setup. Just wondering, does your email provider use a spam blocklist to filter emails? Burst is listed at Level 2 at SPEWS, but strangely some providers still block at that stage.

If you have AIM, I'd suggest contacting one of these three people, when they are on - BurstNet, CSMBurstNet, and BurstSales.

- Matt

You were informed several times as to why your order was not processed.
It was red flagged as fraudulant/fake, due to several inconsistancies on the order. You were informed we would process the order if you faxed us the credit card authorization form we make available on our site. Our fax number functions perfectly fine. As of this time, we have not received such a fax from you, hence the order not being processed yet.

SMA
PRES/CEO
BURSTNET