Although I visit this forum regularly, I've never felt the need to post until now.

I'd like to invite customers of Weinbar to express their frustrations in light of the current lack of service. I've read several posts where someone asks for help and others respond with a 'he's always helped me before' type of answer. Well, this isn't before, it's NOW.

Now before Weinbar fans (of which I am one) get all huffy, please understand that I don't have any personal problems with Michael. This is simply an attempt to get Michael to respond to his open requests in a 'timely' manner. He is often seen around here promoting his business, which I can understand, but he's not doing what it takes to care for his current customers.

The Weinbar forums are not exactly useful in causing Michael to worry about loosing customers, mainly because they are already customers. I hope that by posting here, he will realize that MANY of us need his help and are willing to put a bit of pressure on him.

Michael, if you choose to respond to this post, please let us know what is up with Weinbar. If you are still recovering from your support staff leaving, then let us know. Good help is certainly hard to find, but that doesn't exactly release you from providing us with emails that let us know you're trying to solve our open tickets. If your service continues to faulter, then you will eventually go under, taking people like me with you. Because I like you and the services you provide, I would hate to see that happen.

It was in this very forum (WHT) that I researched resellers, and found you to be among the best. I read all of your posts I could and noted how long it took you to respond. It was definetly the selling point for me. After all, anyone can resell, few can support.

To those who are like me, please post a message to Michael. Be kind, but certainly let him know how you feel.

Thanks,
A Weinbar Customer

Your message is crafted well, doesn't seem to be the typical flaming negative post, etc., though I'm not sure why you didn't post your name and site and own up to it. From what I've seen, Michael admits if there's a problem and doesn't seem to be the argry type, so providing your info might be helpful.

Chicken,

I agree that in the past he's always been professional and I considered posting the site(s), open tickets, my name, etc. but I decided not to. In the past, Michael has always been very kind, but I'm in no position to risk it right now. With my hosting business, there's just too much to loose. If he feels like this is a unfair post, professional or not, he could choose to ignore me for pointing out the facts. I shouldn't have to post such information anyway, so he can be reminded again.

I assure you, I am a customer and a fan of his. But every time I see a post like this one, someone points out how good he's been in the past.

All I'm asking is that the people like myself respond with a plea to Michael to get his act together and let us know what's going on.

Thanks.

I too have been using Weinbar service for about a year now and am a reseller.

I have about 20 accounts with them and one thing is true. They have had a lack of service about 2 to 3 months ago when their staff was taken from them.

Michael is not the only one there now. I know that Joe and Pete are there (I have spoken to both of them recently, as well as Bev in billing).

I have tickets in with them all the time. Occasionally, I need to wait 24-48 hours for a ticket to be answered, but I feel that is quite normal. Since I resell on their Alabanza servers, I know that if there is an issue that Alabanza needs to rectify, the support team needs to send in a ticket to them as well. It is then an Alabanza issue and Weinbar cannot do anything until it is resolved from their side. I also have sites on the cpanel servers and when an issue arises from there, it is handled a bit quicker.

I do not fault them. They have been excellent for me and I will not go back to anyone else. As I said, I know they have had issues in the past, but they are back to where they were before and everything is running great. They had an issue yesterday with SMTP, but again, it was fixed.

I also don't see Michael on these boards much anyomre. He is not promoting his service here. If you have any issues with them, I would suggest you take it up with them directly as I think he is no longer around here.

I think that people expect Weinbar to magically snap their fingers and everything gets fixed. The good thing is that they do not overload their servers (which are excellent, BTW), they are on top of the service situations at hand, their turnaround time on service is still a heck of a lot better than 90% of the other hosting companies I have tried.

Putting pressure on them so to speak is not the way to go. If you are unhappy with their service, there are many other companies willing to take your business. But, the servers and connections are the fastest I have received from many I have tried in the past. Their service is not excellent. It is good. The pricing is very good. In business, you cannot have excellent service, cheapest rates and the best customer service skills. I know a lot of people will be flaming me on this, but it just ain't so. Something has to give. If you want great customer service, you will need to pay a bit more. If you want cheaper rates, you will need to give up on CS. If you want the best of everything, go to Disneyworld.

Every company will say that they have the cheapest rates, best CS, best servers, etc. But reality shows the truth. Weinbar is good. Good rates, Good CS, excellent servers.

All in all, a 9 out of 10 for Weinbar. - Keep it up!

Originally posted by wbcustomer
I'd like to invite customers of Weinbar to express their frustrations in light of the current lack of service.

The thread starter has asked that this thread be re-opened so that he could discuss gotham30's post and experiences.

Due to the anonymous nature of this post I only ask that the above quote (and focus of the thread) change to:

I'd like to invite customers of Weinbar to express their views of the current level of service.

It's his thread, and I'm not trying to change his point, rather be fair and open it up so that anyone with *any* experience (either good or bad) will post.

(Thread will be reopened soon... forgot to mention that)