Based on a scale of 9's, what do you think you hosting company's uptime is?

Remember, 99% uptime means you are down 3.5 to 4 days per year!!!

burst net has 100% this month i hope it stays this way

most mean 99% monthly

99% monthly is just as bad, it's all relative. 99% monthly on a 31 day month is just under half a day. You'll still get to 4 days a year at 99% uptime every month.

Our total uptime since January is 99.9653%

http://support.avidnewmedia.com/stats/stats.php

This is not monthly. This is the total so far, since January.

Ooooh, is this where we get to spam (http://uptime.alertra.com/uptime2?id2=2718&id1=248652) our best server's uptime report? :stickout:

I have two hosts and they do not guaranty uptime. I have been up 100% since I've been with them (October 2002 and February 2003).

I think a better question would be, if you have a high uptime, what would be the primary reason for down-time? Just rebooting M$ servers could fill up the 4 days a year on a 99% uptime host :D But could it be...

DDoS
Hardware Failure
TelCo
Global Viruses
Unknown...or reboots?

The last time we had mild down-time, was when the SoBig virus started moving around a month and a half ago, and we weren't really DOWN, just moving really slow for about 3 hours.

Most people didn't notice because they were simply checking email, but we got a few reports from upset people.

It's hard to explain why this happens, especially when you have all the right hardware, multiple backbones, and solid OS's keeping you in the best shape possible.

Also, could many new hosting sign-ups be from people who left old hosts because of things like this, little do they know hundreds of other hosts experienced the same problem.

oh...only victims make excuses. If you have down-time, tell your customers about it, they will have a higher respect for your company if you are simply honest.

my site is hosted with echolima.com and in the past month uptime is 50% and they don't even answer their e-mails or phones... good eh?

Sounds great. :D

I agree. You must tell your customers about the downtime.

We alert them in advance, for any pre-scheduled upgrades, reboots, etc...

There are certainly times, when Apache just stops responding, and we must reboot, prior to notification. However, once everything comes back up, we let them know what the deal is.

I couldn't agree more.

:gthumb:

lol.....you may want to watch that one. The mods frown on it.

Most of our servers have had 100% uptime since the beginning of this year, according to Alertra :)

Hope it stays that way.

Which DC do you have your servers in, Jason?

...I have changed this post...

Speaking of uptime, what is the future of the "self-repairing" servers? I read in a Scientific America (or similar publication) about a new wave of systems that can diagnose the "most likely" problems in a server and restart the single service.

They make this sound like a science fiction idea, but Linux has made it possible to restart individual modules since the beginning. It's just a matter of having software smart enough to find out which process is stalling.

I wonder what it will cost? Is there too much risk?

Like SPAM filters. If we dare filter SPAM, the same people that complain the most about the problem complain just as much if an important email is filtered.

What if this smart software restarts the wrong processes? What if it detects an enormous SQL query as a problem, and kills it mid stream? I don't know, I like things how they are, but it will be what the customer demands.

If they demand smart software monitoring, then we will all have to move that direction.

lol

Edit your post then. :)