Try running a search on "datapacket" on this forum and see what you turn up... There's a fair amount out there

Any one using DATAPACKET.NET (DPN)

Good / Bad ?

Reports on thier control panel etc.....


Thanks :cool:

My partner & I just signed up recently with them as their plans sound very very good. Their site looks professional. There is even a Live Help window...with a very inviting graphic on the window. I tried using the Live help in the wee hours. Noone was there ...but I put it down to the time I logged on. However, since then I have had some problems with my account. Sometimes my site's URL and the control panel seem to be "down" ..inaccessible while other sites on the net are fine. I also needed help with some setup problems as I am somewhat of a newbie. I had some problems using their web-based email...it kept kicking us out to the login at random, whether we were in the inbox page or the send/reply pages. I could not locate their FormMail or cgi-bin. I wrote for help at just about all their email addresses and their "Live" help...still no acknowledgement. I've even begun to be sarcastic in my email quests which is unlike me. Still no reply 5 days now and counting.

Quote from one of my emails to Datapacket:

>>"To: ANYONE at DPN

Is there anyone at all delegated to customer support? I really needed answers to these emails. I am now back-pedalling. You need to address these questions as no one has even as much as acknowledged receipt."<<

Go figure.:mad:

I've never had an answer from them, luckly I know / worked out what I needed to do to get the system to work, I've always been able to access the admin are of the sites - so no problem there, but the lack of responce from the 'help@datapacket.net' is a little of putting.

As for the form mail - use CDONTS

CGI BIN - Perl for NT works differently to UNIX versions.
Basically any file within your website with the extension .pl is associated with the Perl interpretor.
This means that you do not need to have your scripts within a CGI-Bin directory, however you may wish to create such a directory to keep your perl script in.

Hope this helps

A friend of mine signed up with DPN and we're testing his accounts. He set me up with an email account on one of his domains, but we can't figure out how to get into the webmail without going through DPNs main site.

I know datapacket.net:2000 works, but there's got to be a way to get in through www.mydomain.com somehow. I've tried mydomain.com/mail , mail.mydomain.com, mydomain.com:2000 , etc with no luck.

Since it sounds like you've managed to figure out somethings with them, any ideas?

Thanks,
Michael

I must be one of the 'lucky' ones, they always reply to my emails.
I find the facilites very good, but have to agree there does seem to be frequent 'down times. I now monitor my sites with EasyMonitor.com to try and get a better picture.

If it's of any help, use your ip address followed by :2000 for the email login. It works for me (I found it by accident after bookmarking the page after logging on)

Regards
Eladesor.

DataPacket.net is a Joke!

If you're thinking of opening an account with them... You honestly couldn't find a worse company to deal with.

I was a customer of theirs for 2 weeks and it was a nightmare! Their server was down for at least an hour or more a day, and the second week it was down for the entire week! They didn't even have the decency to email me and let me know what the hell was going on. They DO NOT answer their email AT ALL!

Avoid DPN like the plague!

Testpilot, in order to add some substance to that claim, it would be helpful if you'd include the domain that was being hosted by them or at least something...

I have signed up 1 week. Never get information from them. Only my money gone away.

I lasted 3 weeks.

The server 228 was down more times that it was up.

I watched the server from 2 places watchmyserver.com & easymonitor.com , my phone & email went crazy with alerts about the server.

Out of 5 emails I got 2 replies.

Datapacket.net offer lots & seem to deliver NOTHING.

I have now requested to close my account with them.

Good luck to any one else thats using them (you'll need it)

My friend had told me that DPN deleted his client anyhow without informing him! He is getting Super heat up over this matter.

It seems they raised their prices...

I also can not find PHP or MySQL on their list, seems it is gone.

<<MOD EDIT:>>
Jimmy, you posted this message once. Please do not copy and paste it into every DPN thread.
<</MOD EDIT>>

DataPacket is a virtual company.. They only want to steal your money...

The biggest fraund on the net... dont even think to host with them


jimmy



jimmy_carian@hotmail.com

<<MOD NOTE:>>
Jimmy, you *must* back up these posts, who'd believe this, even if it were true?
<</MOD NOTE>>

Moderator want proof. Well, i will tell you my friends incident. Datapacket will always take 1 month payment earlier. You be credited in August for this month (september) hosting. So, my friend was credited for his upcoming September hosting( Payment happen around early August). Fine. He can take it. But in the mid of Aug, datapacket email him that sites on his reseller account is abusing the server..They simply deleted all the sites when he try to get his september money back( September hosting have not even started yet!) What datapacket told him is that he violated the rule and they will not refund. Well, i know my friend well. He is very careful. When he got any notice from datapacket to remove a site ( that is abusing the server), he will do so immediately by their order. However, datapacket had never reply to many of his email requests..before he got the account suspended notice. This is kind of unfair to him. Totally unfair. Datapacket isn't doing business honestly. They just wait for time to suck your money and kick you out and leave you in a corner and let you deal with your customers helplessly.

So....
Is it that we as consumers are doomed to simply airing complaints in forums while dishonest or unethical hosts like this laugh at our feeble attempts to feel a little better about our losses and inconveniences while they still continue getting more customers from around the globe, getting richer by the day?

Is this unfair or what? Is the lesson this? That it pays to create a fairly attractive web site, offer lots at low prices, buy some equipment, hire your baby brother and maybe a friend or two...then let it roll in? Did I forget to mention offer "customer service"? Noooooo.

ETHICS? Noooooo
HONESTY? Noooooooo

Maybe we need to use the avenues open to us then...and go to the more visited Host directories and all post these very same threads or remarks there. Thanks to the nature of the net, perhaps eventually we will inform enough people to avoid getting shafted.

Well let us all believe that eventually the cliche "What goes 'round, comes 'round" will eventually pan out.

This sucks. Ouch. Hurts too.

Before you signed up under them, they will attend to all your question. Fast and quick. After sign up, the response time get slower and in end no reply is make from them. You started to get suspicious of them and feeling cheated? We are here to complain just to let others to be aware of this dishonest company who is sitting there right on the net looking for new prey to hunt for.

We have had an account with datapacket.net for almost two months, and have a little bit different experience from some members of WHT's.

More than 90% of our emails have been answered by DPN, and around 50% of them are replied in a very timely manner, sometimes only a few minutes matter. It looks like Brian sits in front of his computer all time.

The problem is that there're many small down time - the server stops to response and probably needs to be re-boosted frequently. However this has been improved apparently since a new server with 1.4 Ghz CPU was just added in early Septeber.

How do we know the improvement? One of our own site hosted on the old server of DPN is mornitored by Interseer.com, and we have received much less warning reprots now than before, probably once in several days and lasts only a few minutes long. That's okay to us given the price we pay and what we get.

We feel he is trying to improve his service with a support ticket system complimented recently, and so still have confidence to stay with DPN.

So far we have had only two cancellations from our own resold customers within the 15 day guaqrantee period - a very small number. One is because we had a delayed response to his questions in that day and finally he traced out DPN behind us. The other one is because his MP3 files were deleted by DPN, which is understandable. Most of our resold customers are happy with the low cost hosting service.

forget it

Originally posted by checkall
. . . . .90% of our emails have been answered by DPN, and around 50% of them are replied in a very timely manner. . . . . .I would find that in itself unacceptable. :eek:

I feel sorry that I used to give some positive comments on Datapacket.net in this thread, which missled some readers of WebHostingTaqlk.com consider DPN a good choice of web hosting reseller programs.

Our experience has prove again that DPN with its player Brian Bennett is carrying a fraud business on the web. It promises its hosting reseller program offers unlimited domains and unlimited bandwidth. But it's not true. The real trick is to attract you to sign up as reseller first, and when you get hosting customers, it then forces you to purchase its very expensive dedicated server. If you don't order, all account will be removed without notice.

We signed up with DPN on July 15, 2001, and started to sell NT hosting by the end of July. By Oct. 5, 2001, only around 80 domains including several subdomains had been added to the reseller account. The total disk usage of all domains is under 500 MB and monthly bandwidth is no more than a few GBs because half of websites had not been built yet.

DPN disabled our reseller account on Oct. 5, 2001 saying our contract will expire by the end of October. We lost access to control panel. We couldn't server our customers, and couldn't back up customer info either.

Its solution is to have us purchase its dedicated server with $750 setup fee and $650 a month. We purchased our own machines and have them colocated in a local dada center, and planned to move customers to our server before the end of the month.

DPN then remove one of our featured websites on Oct. 16, 2001 with the reason of "violating the rule". We still didn't order its servers and it removed all of our customers' accounts on Oct. 18, 2001. This put us in big trouble because HSphere control panel installation hasn't fifnished yet.

It was only until then had we realized that DPN is really a fraud business. We got lessons and regret that we didn't lisen to those negtive comments on DPN before.

Datapacket is most definitely a fraud. I was one of the unlucky ones to be screwed by Brinet.net. I signed up for an account, paid for 1 year in advance and my account was deactivated after 2 days. All in all I was cheated out of over $289. I requested a refund...which his site said they offered. I quickly received a reply denying that they ever had a refund policy, and he also changed his web site and said I was lieing. I was unable to get the charge taken off my credit card because he(Brian Bennet) discontinued operations under the name Brinet.net shortly after I filed claims with both the Florida Better Business Bureau and the Florida State Attorney Generals Office. In my efforts to track down this fraud, I have discovered that there is no Brinet, nor is there a DPN. There is no "data center", no "global network"....nothing. At my, and my associates, best guess, this is a guy with a post office box and either a PC running NT server out of his apartment, or simply reselling other companies services. He is the ONLY person who responds to support e-mails. The phone number listed as a contact number is I guess it should have been a dead giveaway that there is only a post office box for the address. I feel bad I have not been able to inform more people of what a blatent fraud this man is. Since I have started researching this company/person, I have been astounded at the number of people who have been taken advantage of. At this point I am looking into filing a class action suit against this person so he will be stopped once and for all from willfully cheating people out of their money. I am very interested in hearing other's stories of how they were mistreated by Brinet/DPN/Brian Bennett.

http://www.bbb.com ?

I have seen Datapacketnetworks and thought WOW!!! amazingly low price. Firstly they replied to my first enquiry regarding resellers pack, but then they did not reply to any other sales enquiry. I tried to actually BUY a basic website, but the payment site was down/not working...then I did a search..of datapacket.net on google...and found alot of negative comments.

As someone said. If you have negative feeling in the very first place and they don't properly respond to sales enquiries, then what kind of outfit are they? I appreciate they say they are offering such low prices they are NOT offering to give much in the way of customer support. BUT, what kind of service are they offering if they don't even give basic information, or basic replies..

I am NOT going to sign up with them. THANKYOU for all who have posted warnings. It seems that if something is SOO CHEAP then there is usually a catch. Seems to remind me of an old saying: " you gets what you pay for ultimately".

Especially if you are reselling, you are then putting your name and reputation in the hands of others. Even one person has become so angry that he has devoted an entire website to attacking datapacket.

Thanks again for perhaps a narrow escape. "google never forgets".

Tanuk

It's been quite a while (years) since this thread was started.

Wow anyone else finds it amazing that they're still around after all the posts here which document people's bad experiences. That's pretty amazing, a bit discouraging for consumers I'd think.

Well, I actually got to the point of trying to sign up to their super cheap windows hosting package which is about $3 for one entire year..But funily enough there system was NOT WORKING, and so I could not pay via credit card...although they had not replied to any of my SALES QUESTIONS I thought, ohh perhaps it was due to there servers being down or something, but then after I did a search on usenet, which led me hear for the first time I could not believe it.

Further more the sales questions I was asking was about their most expensive product eg. the Resellers account. I am going entirely from what I have read on the net, even if 1% of what people are experience is true (I've no doubt to think they are indeed true) then it is not worth trusting this company with my clients.

I mean there is not just general talk of them being "lacking in support" there are entire websites devoted to deriding that company.

Further evidence is that there is no "good" or "positive" posts about them on the net. All companies can have disgruntled customers, but equally it is rare to find people who have gone to such lengths about such a small company..as this one.

Again I am definitely going to host with a better more expensive company that is well spoken about. This has been a valuable lesson. Again I would like to stress that I am making my decision based on what others have said (and their lack of replies to my sales questions).

To learn more about datapacket fraud: go here (http://www.webhostingtalk.com/newreply.php?s=&action=newreply&threadid=255733)

I can't believe it, even a company that I was making general enquiries about had heard of this company! It serves as a good warning to people to wake up to the facts of other businesses around on the net that may not be all they say.

Just to correct the link upthere:

http://www.webhostingtalk.com/showthread.php?s=&threadid=255733

500MB Space/5GB Bandwidth = $2.95/year ($0,24583 USD per month).

"Christian Web Hosting" = Of course, gotta have faith to believe it, and prey every single day to keep the server up.

Originally posted by adjkhost
500MB Space/5GB Bandwidth = $2.95/year ($0,24583 USD per month).

"Christian Web Hosting" = Of course, gotta have faith to believe it, and prey every single day to keep the server up.

Watch this:

http://www.webhostingtalk.com/showthread.php?s=&threadid=261643

Tks kaliman, will do. ;)

the worst, my site is down every week, sometimes over a day.
never use it again, the price is too good to be true.

my site that was hosted at datapacket is not the one in my sig, it was a site on astronomy.

DO NOT host with Datapacket EVER!!! They are cheap, cheap, cheap! They have constant downtime. My site is down since Sunday and there is no way to get a hold of that company. I think they are just a fly-by-night outfit that likes to rip off people.

You're right their server was down from sunday until wednessday. HOWEVER, I didn't complain and must say that they've compensated the loss of data and availability more than adequately upgrading my account and lowering the price for the next year. Granted their live-support doesn't work, but they did notify me correctly by email of the failure.
As for as I'm concerned I definitly do not have complaints so far.
I also have hostingplan with other (more reputable) companies, one of which had trouble with their servers, sent emails never arriving or arriving after 4 to 8 hours! But they never send any acknowledgement of failure.
To be true, for the prices they put up you really shouldn't complain. One afternoon at MacDonalds and you spend the same money. But hey, judge for yourself.

http://www.orlando.bbb.org/nis/newsearch2.asp?ID=1&ComID=0733000005000340

Datapacket is a total scam. Just search through the forum. You will find lot of negative feedback on them.

I am surprised they are still around after so many complaints. I was a past customer some years back and left in a rush.

Before doing a search on Datapacket.net, I got the following (honest, it wasn't a troll, but after getting kicked from chat I dug in a little more):

System: Please wait while connecting to an operator

You're connected to operator - DataPacket.NET

DataPacket.NET: Hello Tim... How can I help you?

Tim: I've looked over your website (linked from Helmtastic) and it looks good.

Tim: I'm a little concerned about overcrowding given your prices.

Tim: But I love a bargain!

DataPacket.NET: Tim, we use load balanced helm servers.

DataPacket.NET: We do not just use one server.

DataPacket.NET: We use one control server and have many remote servers to handle the loads

Tim: sure, how many sites per server?

DataPacket.NET: 200-600 depending on load.

Tim: on dual xeonon's?

DataPacket.NET: No, single P4's

Tim: how many servers?

System: Operator has closed your chat

Hello Group,

I have posted this before, but let me say again that it is just sad and pathetic to see people (first posts, banned users and competitors) post such false information about Data Packet on this site.

We have a rash of customers that abuse our hosting services to host their illegal mp3 collection for example then come here and contact other organizations such as the bbb to complain when we close their accounts. We do not respond to frivolous complaints. Remember there are two sides to every story. If what is posted here was true we would not be in business period.

Sherritp - we received notice from CCS (the chat software) that you closed chat. As to your last question, that is privileged company information and would not be given to you.

Please feel to contact us directly for any clarifications as to the posts on this ambiguous site or about our services.

Best wishes,
Brian Bennett
http://DataPacket.NET

Originally posted by dpnh
Hello Group,

I have posted this before, but let me say again that it is just sad and pathetic to see people (first posts, banned users and competitors) post such false information about Data Packet on this site.

We have a rash of customers that abuse our hosting services to host their illegal mp3 collection for example then come here and contact other organizations such as the bbb to complain when we close their accounts. We do not respond to frivolous complaints. Remember there are two sides to every story. If what is posted here was true we would not be in business period.

Sherritp - we received notice from CCS (the chat software) that you closed chat. As to your last question, that is privileged company information and would not be given to you.

Please feel to contact us directly for any clarifications as to the posts on this ambiguous site or about our services.

Best wishes,
Brian Bennett
http://DataPacket.NET

Before calling us all pathetic, try to study why we all are against you in these cases.

http://www.google.com/search?hl=en&ie=UTF-8&q=datapacket.net+sucks&spell=1
http://www.webhostingtalk.com/search.php?s=&action=showresults&searchid=2793790&sortby=lastpost&sortorder=descending
http://www.freewebspace.net/forums/showthread.php?t=53758&highlight=datapacket.net+sucks
http://www.freeforums.com/showthread.php?threadid=1516&highlight=datapacket.net
http://www.isprank.com/review-details/923.html
http://www.123aspx.com/ReadReviews.aspx?res=28690
http://www.dslreports.com/reviews/1935
http://www.asphosts.com.ar/readreview.asp?review=528377476

Now, say that I am pathetic..or sue me.
And don't tell me that this is normal. So just wear your own shoes, and reply to your customers.

And no, I am not your competitor. I play a different game, very different.

Sorry for being so rude, but I just cannot support this.

Best of luck,
Andre Faca

adjkhost referrs to my (sherritp's) first post (meaning first ever) showing a chat log with their pre-sales folks. While you only have my word for it, I was visiting the Helm resellers listed on Helmtastic's site looking for a new host. My questions were legitimate as I wanted to know if things looked 'too good to be true.' I post the chat log to show that I was treated poorly in asking what I feel to be legitimate questions. If the response had been, "Tim, we don't generally get into those details." I wouldn't have found it odd. I did find it rude and as I've learned as a lurker in WHT in my 5+ months of membership (plus other time before registering) my experience (positive or negative) is welcome to be expressed, especialy when I can support my opinion.

The chat was not ended by me. The log above is verbatum other than the removal of my last name. Perhaps you can use this incident to investigate why CCS is dropping both ends of the conversation.

Now I have two posts and I feel I've been midly mistreated twice in one evening by representatives from datapacket.net.

sherritp- my post was not geared towards you. However it does appear you just came here to imply more unmerited negativity. Your chat logs clearly show we were very nice to you. If you were cut off our company did not do it intentionally.

Anyway, it is obvious that the people here, mostly competitors want to misconstrue the facts to make us look bad. A small group makes the anonymous reviews that are posted here and other places and the competitors and instigators keep it going. I guess that comes with being successful web hosting company. Just keep in mind if these things were true why would the people hide, not participate and not respond to our requests for verifiable information.

As to our support that everyone speaks so badly about. You wont find another host in our price range with better response times, while still having true personalized service from people that care and are not outsourced from some sweat shop.

Get real people.

Another overselling company?

Web server hosts 355 websites [source: whois.sc/datacenter.com]