Well I have been using Dialtone for a while now, and have been reasonably happy with the performance. But I would like to know who you guys would suggest was a good RAQ host?

http://www.tera-byte.com

4webspace.com and raqshack.com are 2 of the best as far as pricing goes. 4webspace (tera byte) offers the best customer service.

Aloha
well racksahck service can suck and I tell everyone do your own dns if ya get one
bang for buck racksahck if ya can handle your own
they have messed up my dns big tiem twice.
learned my lesson
would I get one again
you bet for the money its hard to beat with teh bandwith and all so not sure about 4webspace but hear good things about tehm compared
do a search on the board for a raq offer to go up to 512 megs for $100 from 4webspace I thought ??? that would be cool

You see, the reason I go with rackshack is because of there prices, for the price 4webspace charges I could get myself something better than a RAQ.

thats my opinion.

Originally posted by Honu
Aloha
well racksahck service can suck and I tell everyone do your own dns if ya get one
bang for buck racksahck if ya can handle your own
they have messed up my dns big tiem twice.

The fact that their dns service does not work well does not mean that Rackshack.nets service sucks ... it means their dns interface sucks.

I got my rack easily, I paid and instantly got access to the rack and started working on it. They called me to validate that I indeed ordered the rack with my credit card (pretty cool ... not a lot of companies do this)

I have used their irc chat help a couple times and they helped me with my problems.

The conection to the internet is fast ...

You get a raq4i with 128megs ram ... 20gigs harddrive ... 150gigs transfer for $99/mo (250 setup). No other company comes close ... (4webspace gives you a raq3 for 99/mo ... their raq4i cost 199/mo ... and they are out of raq3's and they are known to periodically have connection problems...)


as far as I am concerned they have been excellent

and reducing them to "sucks" because of one aspect of their service not working fine (and we are assuming it is their fault) does not mean they suck as a whole

later

David

Aloha

I say do your dns cause there service sucks in my opinion
do a search and read why I state that not just there dns service but read my other posts
why lets see tehy really do not have 24 access to teh support on the website it is down for 6-8 hours a day
every day
this sucks
there night time people can not do dns cause the morning peole do this
this sucks
the fact they did not know what to do with an entry mistake that one of there people did so they took my raq ofline this sucks

the fact the support staff mistyped my domain and my dns numbers wrong and could not find my raq so put my account in for a close
that sucks
the fact that 2 tickets were closed do to them not knowing how to dns and having a bad dns sys
that sucks

others have had probss with the dns
that sucks

there icq people in mid conversation sometimes just go offline without saying bye
this sucks
there phone support system does not work out of Hawaii this sucks

should I go on
before you say anyting read all the posts related to an article and have grounds to back them up
also if you read my post I said bang for the buck they are good just do your own dns
by next week I am going to have almost 200 sites on the raq and the fact they can screw up dns is a scary thing and it is not just me others have had probs also.

so read again did I say there connection sucks NO
in other threads I have said it is very good
did I say there setup sucks NO
there set up is just fine and I liked the way they called
did I say there rate plan sucked NO

I said there service sucks and it does !!!!

yes they do have connection problems themselves did I bring this up NO !!!

if you want read on to get an idea why I think it is 90% of the people that settle that brings down the bar on service if more people settle service will go down
this is a fact !!!!!

I was a retail MNGR for HP for 3 years on the mainland taking care of all issues that came through high vol stores such as CompUSA Office Depot etc....
I had reps that worked for me and merchandisers
so if someone had a prob with HP and wanted to talk to someone because the store did not satisfy them and items were not resolved you would have gotten a call from me.
if the store people went in to trainings put on by companies I would have been that person that did the training. So I have a very high standard for training and for service I would say 90% of the people I would train in those stores (I ran over 40 high vol stores smallest account was office max to give you an idea of stores I am not talking mom and pop stores) did not care !!! this is sad
I might be extreme when it comes to customer service because of my past but I expect it !!!
to bad very few people care any more
my web co cares a lot about the customer and I have done very well because of that and have not had one customer leave me I have been in biz 5 years ( a few have brought there work in house) not one cancellation not one person disatisfied.
to me this is how a co should be run
no you will not make everybody happy and I am sure I will have someone leave sometime.
but as an example I had a problem out of my control from a network glitch so that month was free to them 100% including web updates etc...
this is called cost of doing biz when you loose something.
I have had 4 very succesful biz's that I have built and moved on with I worked for HP to get experience and to get more mngmnt exp it has served me well.

so before you are quick to jump have ammo and make sure you read other posts and do not read more into it than is there
read it again "IT CAN SUCK"

you have your opinion I have my opinion
but I must say I am not trying to attack you but maybe make a point to have people read and think about what is said and not read anything else into it

sheeeesh u should suck on a jolly rancher (it's candy).

Honu ?

relax ! breathe in - breathe out !

Here have one on me....
ahhhh... now thats better he ? :)

I've been using rackshack for a month now and am quite happy with their service. Their online chat is great as you can get live help at any time of the day or night.

Sure, I have had a couple of issues, but nobody's perfect. I've switched from Host Pro which is one of the biggest hosting companies to rackshack, simply because Host Pro's service for the past few months has been the worst.

I think rackshack is great for people who want to try different things and want to manage their servers themselves.

-Abbas

Hello Honu,

I read every single one of your posts. It is because of your advice that I am running my own DNS :)
(I actually read almost every post relating to racks and especially rackshack.net before I signed on)

My point s are simply:
1. because one aspect of a company sucks does not mean the whole company sucks. To me saying rackshack.net's service sucks implied they had a slow connection, bad raq boxes, terrible billing practices, changed their TOS at will etc. And that is not correct. A more accurate statement could have been "their *support* service" sucks.

2. Also you are actually the only person here at rackshack who had problems with their DNS interface (at least the only person I saw :) ) Which doesn't necessarily mean they suck in general ... it means they suck for you. As you know there is really no way to generalize a whole situation based on one customer/example. If one of your hosting customers had a bad experience with you, it does not translate to your whole company being bad.

that being said I am not attacking you or think you were attacking me. I always like a healthy discussion!

later

David

Honu, what's wrong?


I have been with rackshack for several weeks already and their service is fine.

the credit payment didn't go through the first time I signed up with them. I contact them in the chat room, and they delete my existing records instantly so that can signed up again without getting double billed. Their service is quick...

Think about it, with $99.00/month, you get 128MB memory, 150GB bandwidth, 20GB hard disk. It is well worth every penny. In other companies, they charged you several hundred dolloars, with that you can get several rack with rackshack already. Not everyone needs to configure their own DNS. If you don't find what you want there, then why bothered to signed up?

Aloha

I do breath ;)=
I am not upset at David either its just good debate ;)
all in good fun to me I hope others to if this forum lets peoples blood rise then that is very sad I am smiling the whole time.

others have had probs with dns though a few postings on this and in other forums
I guess to me service and network are very dif thats all

when you say "you are the only one here at rackshack who had problems with there dns"
it sounds like you work for them ??

again I said bang for buck they are good

if you do your own dns then you pretty much have rackshack out of the picture and thinkgs should fly smoothly

but you get what you pay for service is lacking
and they have had network problems these are facts not just I have stated this
are they known for good service/support NO !
does there network have a few more glitches than some others YES !!

is it good for the money YES
would I pay more for a raq NO !!!

to wht nothings wrong but the fact that people read stuff into stuff
go in to there web page at 9:00pm HST and there site is down every night for 6-8 hours for maintenance no not every one has to configure there own dns but it would be a wise option since they have probs with theres and the techs that manage it.
and the fact there dns system is not available for 6-8 hours a day FACT !!!
that is why I say do your own dns
as far as thinking about it I did not think I have had one for a while so your statement if you didnt find .....
is stupid obvious I did sign up ????


jheeeshhh
its like you people work for Rackshack the way you want to jump in and defend them every company has its probs rackshack in my opinion has more than others.
I am stating the probs
I have in other posts stated there good points
to say you are with them several weeks does not give a lot of weight to say there service is OK you havent enough experience with them yet
lets seee how you feel in a couple years ???
analogy
I buy a new car first two weeks ITS GREAT a few months later it starts falling apart

hmmm enough said

Originally posted by Honu
Aloha

when you say "you are the only one here at rackshack who had problems with there dns"
it sounds like you work for them ??

ha! nope I do not work for them ... if you do a search on my name you will know I searched last year for a dedicated hosting company and went with with dedicatedhosting.com ... I've had a very good experience with them. Now using my new raq for pure hosting :D


its like you people work for Rackshack the way you want to jump in and defend them every company has its probs rackshack in my opinion has more than others.
You had some problems ... I had none ... I am very pleased with what I have so far. I will agree it is not a long period of time ... but I have hosted with other dedicated companies and had problems from the start! Sooo a good start is definitely not a bad thing. The reverse of your point is because you do not defend them you work for a competitor ... which is obviously using the same flawed logic ... if I have a good experience with a company I will let it be known period, does not mean I work for them :)


I buy a new car first two weeks ITS GREAT a few months later it starts falling apart
good point. but Like I said the fact that the new car gets of the lot and takes you home with zero problems is a promising start ... we will see how rackshack.net holds out over time.

later

David