I've got perfectly good people trying to pay us and you are declining the charges. I try and login to the mcc, and GUESS WHAT...this magical 7 days that they CLAIM their 'database problems' will magically be fixed is still going on after more than a FREAKIN MONTH!!!!!!!!!!!!!!!!!!!!!!!!!

Tom, you'll probably show up here with another **** and bull story about how you've got everything almost ready, blah blah blah...but nobody's buying that crap anymore...INCOMPETENCE!

lol, I hope you atleast feel a little better ;) Release a little steam :D

On a serious note, god damn maddening eh!

If you get a real merchant account, you won't have to deal with any of that.

Yeah, I already put the wheels in motion for the real merchant account.

(and yes, I feel much better now, but I'd feel better if 2co would reimburse me for the money they just lost me)

I've had one for about 6 months now but golly damn it's a pain converting :)

Originally posted by Dixiesys
I've had one for about 6 months now but golly damn it's a pain converting :)
Having a real merchant account certainly does require more work; however it is well worth it.

Yes; it is true... 2checkout is not at good as a merchant account....

2checkout YOU SUCK

Which is why I left them nearly one year ago......

I've had one for about 6 months now but golly damn it's a pain converting

Umm...i may be wrong but i think dixiesys still uses 2co for payments..right?

Yep, we do, we're still converting :) long story...

I feel your pain. I think the extra 2.20%(give or take) was truely worth it back when everything was working smooth as they did do fraud verification on all orders so there was not much for us to worry about.. then about 4 months ago everything went downhill fast and now the system is so screwed up that some recurring billings dont have names or missing something else in the client info or the control panel is 'updating' and cannot show any payment status info on to the same thing you are getting with the declined transactions.

We moved a little over 2 months ago and I must say I have never felt better, true it is more work in the long run, but it is worth not having to deal with all of thier screwups and non existant support.

I think its kinda funny that Tom used to offer some decent support and if there was an issue and come here to explain here and on the 2co forums what was going on but now that everything has gone up $hit creek he is nowhere to be found..

maybe they fired him... :-D

hmm, with all those post above I started getting worried. I have used 2checkout for just six months now and so far the problem was their database, although I got my payments alright.

Does paysystem a good alternative?

hmm, with all those post above I started getting worried. I have used 2checkout for just six months now and so far the problem was their database, although I got my payments alright.

They're not crooks. They pay on time. However, the fact that they seem to think it's okay to shut down access to our accounts for hours a day is ******* insane!

What if we just decided to shut down cpanel/whm for hours a day because 'it was causing high loads'??? What would our customers say???

Does paysystem a good alternative?

Paysystems was so horrible just getting an account set up that I hesitate to even do business with companies that use them. Anyone that incompetent shouldn't be dealing with credit card numbers.

2checkout -
The new "click here to cancel" link they send all of my customers five days before being billed is icing on the cake. They have decided to take over the cancelation procedure all of their merchants ha(d) in place and you must now log in to "open issues" to see who wants to cancel web hosting. Not only that, the backend (just getting to the open issues) is down half the time. And only about half of the stated "open issues" even show up when you CAN get in. To top it all off - Wadsworth thinks it the greatest thing since sliced bread even in the face of numerous complaints in the 2checkout forum and has no plans of scrapping the idea.

I use 2checkout during more than 1 year. Had few troubles, but after getting high volume merchant status didn't have any troubles with them.

And what I like especcially - they provide info about customer's ip's billing address etc. - this really helps doing antifraud.

Lets see, hopefully in some sort of order.

Our office move was done over the weekend. There is a problem with the new phone system & a required permit. Support staff is working, but phone support will be delayed at least another day. Considering how brutal our old phone system was, I'm sure someone will comment that it's "no change" and I sympathize with all over this issue.

Though we have moved some of our processes to the new in-house servers, most functions are being done in the old DC. This will be a process of making sure each configuration is complete before going to the next. As webhosts, I'm sure each of you could explain the whole process to me, far better than I can grasp it.

Due to the fact that we do take CVV2 coding information and AVS verifications, the amout of potential transactions that are declined is higher than average. We also 'blacklist' card/email address of purchasers that have used the chargeback process rather than attempt to reconcile with Vendors. Purchasers also need to be aware that attempting credit card/ debit card purchases with non-international activated cards will fail. (This is mostly a debit card issue)

The "We're about to charge your card" email was designed to stem the number of failing recurring transactions. Though we only charge you for the "successful" hit on a recurring billing, we are charged a transaction fee everytime we attempt to charge the card. Multiply that by the number of times a card can fail before the customer makes a deposit into their account. Recurring billing failures have droppped over 22% since we implemented this feature.

The "click here if you want to cancel" part of the email only provides a process where the customer can contact the Vendor stating that they no longer want to be charged. There is no "automatic cancellation". In the past, you'd be notified that a customer had paid the recurring billing, and then a few days later they'd process a refund request. If you did refund after 48 hours, it cost you fees. If you chose not to refund, the customers forced chargebacks.

The comment that I think this email is the "greatest thing since sliced bread", and that have no plans to review it, is totally false.

To quote the post in question:
"Though we will review the letter being sent to the customers on recurring billings as we make changes to the billing process, for the time being, we will leave the current policy in place."

Our database and process re-write starts later this month, and should take 2 months to complete. Recurring billing is one of the first processes being totally overhauled and recoded. Part of that re-write will enable us to charge recurring billings in multiple currencies. Part of it will allow for electronic check payments worldwide, with a process that should be virtually chargeback free. (I can't explain in detail because of limited product knowledge, but it is much like a direct bank account debit)

BTW: Wadsworth = Me...so I haven't been canned yet.

The comment that I think this email is the "greatest thing since sliced bread", and that have no plans to review it, is totally false.

Maybe not sliced bread but I like that new email, let's hope it cuts down on those annoying yearly renewal chargebacks, seems like we've averaged 1 per week for a while now :(

We also found out we hadn't put in the info to have our name on the card bill so hopefully that'll help further reduce those yearly "oh that was you?" chargebacks.

Then how about a WORKING system before you take over my cancel process?
The customer assumes by clicking the link they are canceled. I go to my admin screen at 2checkout and only half of the open issues even show up.

Why not put a link in the mail that says if you want to cancel go HERE (to MY site where the script actually functions correctly 100% of the time) instead of to 2checkouts broken "open issue" script which is only reachable when the server isn't maxed out and even then only half the issues show up to be dealt with.

I also process about 1000 recurring orders a month through 2checkout and haven't had the problem you speak of where the customer comes back asking for a refund after they are charged because they just decided to quit.

TomD, what happened to my thread in your forum about that security certificate which has a LOW compatiblilty?

Have any of you tried looking at your sales page with IE 5.0
It looks like this: http://www.hostultra.com/2co/

You process millions of $$$ surely you can get a Thawte cert or something with higher compatibility, it will get you more sales!

But other then that I have no problems with 2co
I dont mind the admin area not working sometimes, I dont use it for anything except to check how much money I have :)
The fraud prevention is excellent, ive only ever gotten 1 chargeback out of $10k worth of orders I have done through them.
Payments always on time too.

I have used 2checkout for a year and maybe have ran upwards of 10,000 charges through them and have had 1 chargeback. I fail to see a problem that needed fixed. But do have a fix that created a hundred problems.

Originally posted by Host Ultra
TomD, what happened to my thread in your forum about that security certificate which has a LOW compatiblilty?

Have any of you tried looking at your sales page with IE 5.0
It looks like this: http://www.hostultra.com/2co/

You process millions of $$$ surely you can get a Thawte cert or something with higher compatibility, it will get you more sales!

But other then that I have no problems with 2co
I dont mind the admin area not working sometimes, I dont use it for anything except to check how much money I have :)
The fraud prevention is excellent, ive only ever gotten 1 chargeback out of $10k worth of orders I have done through them.
Payments always on time too.

You D A R E D to ask that question in WADSWORTHS forum. For that...you deserve to be banned. Must have been an oversight on WADSWORTHS part.....hopefully this thread will alert the MIGHTY one to you and you shall be penalised. Afterall...it is so much more fun banning people from your forum than it is giving quality customer support.

Simon

Ps...I got banned for asking the exact same question.

I only have had 2 issues as of late w 2co.. nothing before.

1) Fraud orders (I mean pretty obvious fraud) the order went to 2co and I have never seen anything about that order since.
I know its fraud cause I check myself, but to not even get any kinda email like. "This order was fraudulent for (reasons)".

Nope they leave the host wondering what the F happened to order.

2) I have now missed a payment cycle because they decided to charge me for refunds that where canceled before a pay-cycle.
So now not only did I not get paid but they took the money from all 3 back from me :(
1 of those was even canceled the same day (as I found it was fraud before they did).

I have a ticket in and took screen shots of everything.
Have to protect myself as I see they like to act like tickets regarding certain issues mysteriously get lost or never responded too.

I hope they get this resolved quickly..

Othr than that I never had a complaint about them and think they 10X's better than revecom crap!!

Originally posted by page-zone
2checkout -
The new "click here to cancel" link they send all of my customers five days before being billed is icing on the cake. They have decided to take over the cancelation procedure all of their merchants ha(d) in place and you must now log in to "open issues" to see who wants to cancel web hosting. Not only that, the backend (just getting to the open issues) is down half the time. And only about half of the stated "open issues" even show up when you CAN get in. To top it all off - Wadsworth thinks it the greatest thing since sliced bread even in the face of numerous complaints in the 2checkout forum and has no plans of scrapping the idea.

So THAT is what is going on. This past week we had some emails from 2checkout where customers had requested to cancel. I wondered what was going on.

No sweat - we just cancel their account billing and suspend their account. We've found that several of them freak out wondering why their web site is no longer working.

That is when we happily re-establish billing in our merchant account. I look at it this way. They are doing us a favor by helping us get our customers off 2checkout.com's unstable system, and by saving us 3% and 20+ cents per transaction.

:D

Take care,

Brian

Yes, it's about time for a change. As if there aren't enough problems, new ones are created on purpose. I'm paying them $600/mo in fees that could be better spent hiring someone to handle transferring the customers to my Wells Fargo merchant account.

2checkout's V2 breaks OScommerce!

BAM! Out of business!!!

Originally posted by page-zone
Yes, it's about time for a change. As if there aren't enough problems, new ones are created on purpose. I'm paying them $600/mo in fees that could be better spent hiring someone to handle transferring the customers to my Wells Fargo merchant account.

$600 in fees to 2CO?

for that you can have a merchant account... why haven't you taken the plunge?

I'd have to pay someone $2000/mo to run the charges. But this thread is resurrected from 2 years ago. I now DO pay someone to do it.

Originally posted by Ranman
2checkout's V2 breaks OScommerce!

BAM! Out of business!!!

Wow, you digged up a 2 year old thread.

Originally posted by Andrew
Yeah, I already put the wheels in motion for the real merchant account.
You'll love it. Having spent years with Paysystems, and processing around 12,000 transactions through them, I just love my merchant account (St George Bank - eWay.com.au). So much flexibility and it looks sooooo much more professional. ModernBill is a snug fit there too. :gthumb:

Ahhh crap :uhh: just realised this was a 2yr old thread. :o

:smash:
Aussie Bob

So Andrew, did you get that Merchant account or what?! :D

Makes me think a nice vBulletin hack would be an "ancient thread" alert box if you initiate a reply. Unless there already is one.

Yea whats a good merchant account? i really want to change from 2CO ...

www.cdgcommerce.com is who I prefer for merchant account business.

Originally posted by page-zone
Makes me think a nice vBulletin hack would be an "ancient thread" alert box if you initiate a reply. Unless there already is one.

you took the words right from my finger tips...

yeahhhh .... 2CO bad times ...specially now they changed to V2 ..... a pain for me too ... declining credit card even mine .....

fortunately paypal is now available in spanish too ....

a merchant account sounds good, but much more expensive in the "short" run and almost imposible for foreignes to get a usa merchant acccount ....

:angry:

rei

direct return is broken for me, new clients getting errors like this:

The requested URL /cgi-bin/crbuyers/https://www.example.com/Order/twocoReturn?credit_card_processed=Y.......

was not found on this server.