All,

I have been trying for 2 weeks to get a reply from perl bill about a few questions. I need to know if they have a way to import data into their software so that I do not have to manaully enter it all from scratch. (a few thousand times)

However, I have emailed sales@ numorous times with NO ANSWER

I have emailed support@ numorous times with NO ANSWER

I even set up an account for their forum and asked there and got 0 response...

taking as far as I can, i PM'd one of the moderators 3 days ago ... and guess what ... NO RESPONSE

Is this a joke ? Why would they not want to answer a few simple questions and make 200.00 ? This is rediculous !! Any thoughts on how I can get a response or find the answers ?

PATHETIC !!!!!!!!!

I think they do. I've tried emailing before.

I am an existing client of perbill, now my support time expired and I am not planning to renew it sometimes John have quick replies, sometimes u have to wait weeks

and if u are going to ask my opinion, perlbill 2 have lot of bugs and limitations so i suggest to go with modernbill, and I am planning to move to

I was going to suggest using the contact information at jbserve.com, but the site seems to be down at the moment.

That site did have alternate contact information on it.

I e-mail the support perldesk people 3 days ago and reply so far

I am wondering if he is away. His forums are lacking responses to the pre-sales questions as well (and he does respond to those from what I see). From what I hear he is usually prompt in his responses.

I hope everything is ok with him and I hope everyone receives responses quickly.

Well one thing's for sure.. PerlBill has very bad sales/support levels. Featurewise, they're pretty good for their money. But they need to work on their publicity aspect.

Originally posted by sanjiv
Well one thing's for sure.. PerlBill has very bad sales/support levels. Featurewise, they're pretty good for their money. But they need to work on their publicity aspect.

i agree ... they just lost a potential client !!

WAY TO GO PERLBILL !!!!!!!!!!!!!!!!!!!!!!

*looks at modernbill*

Why doesnt perlbill use their own support desk to handle support?

if u are a client then all support handled via their perlbill, BUT a ticket could be left weeks to be answered :D