Hi!

I wanted to try out a host because they had great rates for bandwidth and so on(need that for my adult site), not unlimited though. I suspected that they wouldn't have the greatest of support and so by offering these prices but this is ridicolous. I have now been with them for over 2 weeks and my site is still not up.

I have all the time provided them with the right info ie domain name and so, and used the info I got from them to change name server and so at directnic.The changes went through at directnic at the 28:th of June and a whois shows just that, and I have mailed directnic about this and they say everything is working at their end.

A week ago I saw that they(the host) had spelled my domain name wrong at the index.html site in my ftp at the dir where my admin index site is residing, they have forgot an 's' in the middle of my domain name. But most of the time they don't answer and the times they had answered they have just shortly said: "it's fixed.." and "cause its not pointing to our name servers!" , they do not offer much help do they!!!

Now, I am going to send them a last mail to get a last chance to get things working, but if they don't get things working I want to know what I can do to make people aware of them and their services, I guess posting a complaint is one way, put up a website to tell about them is another. I will most definatley post a complaint against them here at webhostingtalk if they don't provide what I have paid for. Do you know of other places I can post complaints at and other things I can do?

I appreciates any suggestions/advices concerning this matter, ok.

If it is to any help; until yesterday ping and tracert has not worked, but that does seem to work today, but trying to connect to my site it still says dns error.

Thanks very much for your time.

Best Regards,
Mats

Who hosts your site

My advice would be to find a new host.

Yes. . . .Leave. . .Leave now. . . .Don't look back. . .run :D

..I see what you mean, but I have firstly paid for three months in advance and a setup cost, so I'm also worried about having problems getting my money back, ok. And if I at least can get the site up, I can look out for a new host knowing I will have at least 2 1/2 months to find a new rather gooooooood one that doesn't cost to much for this (adult)site that I just experiment a bit with. I have a good host for my more serious sites(a goooood one), but I want a bit cheaper host to just keep this site at to experiment with different kinds of traffic, ok.

I also wanna see that most people possible get to know about this company and don't do that mistake and sign up with them( I will not post the name of them until they have got the chance to correct things a last time, I wanna give them this chance before I drag their name in the dirt, I am a more than fair guy, ok).

The thing I would like to get help with is how to most effectively warn people about them(as for example post a complaint here, do you know more well visited places in this area ie web hosting info, where I can post and other things I can do).

'Cause in my next mail I will tell them I will post a complaint about them at different places and it would be good to have some places more than here to maybe get them a bit shaky(if possible), and give them 24 hours to get the site up and working otherwise I will claim a refund as they do not provide the service I have paid for and that I will also post complaints about them here and there.

Thanks in advance for your help and time.
Mats

I also wanna see that most people possible get to know about this company

I, for one, would still like to know who you're talking about:rolleyes:

Try a charge-back and good luck :cool:

Do they provide a 30-day-money-back guarantee?

Originally posted by Walter
Do they provide a 30-day-money-back guarantee?

Do quarantees really exist?? :rolleyes:

I think the best way is to release their name in all the forums. That way I bet they are either going to reply to you and attempt to pacify you or they are going to defend themselves in the forums, in which case I am sure enough that everyone will force them to give you a refund or proper setup of your account. Either way they are bound to respond. :)

Originally posted by mabra
Hi!


A week ago I saw that they(the host) had spelled my domain name wrong at the index.html site in my ftp at the dir where my admin index site is residing, they have forgot an 's' in the middle of my domain name. But most of the time they don't answer and the times they had answered they have just shortly said: "it's fixed.." and "cause its not pointing to our name servers!" , they do not offer much help do they!!!



Best Regards,
Mats

UGH! My advice --> MOVE!
The DNS changes that you made wont matter one bit if the host got your domain name WRONG in the first place! The FIX would be to delete that account and set you up again with the correct domain name! Geezh!
I think you would be very wise in moving on. A problem like that really shouldnt be ignored!

I think the best way is to release their name in all the forums

That's all I been waiting on; a name.

I hate it when a company acts so irresponiible:mad:

I Will post the name of them if they don't fix this within the next day or two, ok. I promise!!!

ecomiscool.com, what do you mean by post to all the forums, please let me know what forums you mean, thats exactly the info I'm looking for, ok. Many places to post my complaints.

Ok, so as they has once set me up wrong, only way to correct it is to delete my current account and add a new(think they got cobalt servers if it matters).

Can't see anything about refund, but isn't it obvious that money is to be returned if they do not provide the service paid for? And do they really want me nagging all the time?

Also saw that they had removed the account I signed up for and only offers one virtual hosting account(their biggest package), they are probably trying to get rid of me instead to correct errors and as having an account they don't provide any more(but if I signed up for it I am entitled to have it, right? I have paid for it for three months).

I just don't understand it, don't they want customers??? the only reason I am such a nag on them is because my site is not up. If they had done things the right way from the beginning or corrected it, when I told them what probably is wrong, everything would be fine....I don't understand it!!!!

Thanks everybody, you are great!!!

Mats

Originally posted by mabra
I Will post the name of them if they don't fix this within the next day or two, ok. I promise!!!

ecomiscool.com, what do you mean by post to all the forums, please let me know what forums you mean, thats exactly the info I'm looking for, ok. Many places to post my complaints.



There is a good list of hosting directories in this faq. http://www.assortedinternet.com/hosting/faq/faq-web-hosting.php
This faq is being developed by a member of this forum. Many of these places have forums. Several sites allow you to enter reviews. So I think these should suffice if things get ugly with your host. :D

Cheers and best of luck !!

Aloha,
well fist off move
if you have proof they screwed up your name then you have some solid evidence that might help
do a charge back and get your money back
post who it is here so people know
and if they are here we can hear there side of the story ?? always 2 sides (not saying you are wrong)

but no money is worth staying with a screw up
its like hearing abused spouses who say yes but they have good side to them besides abusing me

so run !!!!

there are tons of hosts out there

Thanks ecomiscool.com, this was a good link, exactly what I was looking for, thanks.

Honu, yes I agree, I would love to hear what they have to say,I have tried to get them to say something all the time, but they do not say much(if anything at all). I know I may be the one who is wrong at times so I have also asked them if I am doing something wrong and what I, in that case, should do to correct it.

I have copied the index.html document they had in the ftp at the dir where my admin site is to be which shows the url to my admin sites, and there my domain name is wrong spelled. That is really the only thing now that is wrong, if they just corrected the spelling of my domain name things would most certainly work!!!

Thanks all you great people,
Mats

How do we know this person didn't accidentally mistype their domain name into an automated Domain registrar? If so, it would register their misspelled name without much input from the actual host. The host then gets charged for this person screwed up registration and then the user *who potentially made the mistake* wants the host to pay for the domain that they perhaps screwed up in the first place... In short, how do we know he typed in the correct name in the first place? If the name registration was already paid for, then it's not simple matter to "just change the name" You'd have to buy *another* domain name with the correct spelling.

Hey, I don't really understand what you are trying to say. I has been the owner of this domain name for some time (this was just a transfer) and the only thing I did now was to change the primary and secondary nameserver + ip:s at Directnic, I have done this several times and has not had any problems with this before, and I gave them the correct domain name when they asked me about it(and there was no automatation here, they mailed me after I signed up), and to make a typing error is everybodys right, the bad stuff is that they don't correct it when I have even told them what the problem is, ok.

Thanks,
Mats

Still would like to know who you're talking about :rolleyes:

Hey, guess what, my site is suddenly up and working. After two weeks when nothing happened, my site is now up, hmmmm so soon after beginning posting on this board, well I guess the dns changes went slow ;-)

Thanks all you great people.

Mats

Originally posted by AnIdiot


Do quarantees really exist?? :rolleyes:

In a highly competitve, service-oriented business they damn well better exist. If one doesn't mislead, misrepresent or act irresponsibly then a money-back guarantee is almost never exercised.

Is it just me or did you get the impression that all the good advice being offered here as well as questions asked of this guy were actually ignored...

We STILL don't know who the hell he was dealing with... Ah well... hate to say it but perhaps he deserves them
:eek:

Originally posted by alchiba


In a highly competitve, service-oriented business they damn well better exist. If one doesn't mislead, misrepresent or act irresponsibly then a money-back guarantee is almost never exercised.



I'm just saying. . . .If you live; well for the sake of argument let's say, on one continent and the service provider lives exactly half way around the world. And they don't live up to the terms of their own contract, yet still won't honor their "guarantee."
What would you do?? Take them to court??:rolleyes:

If they screw up, that's one thing. If they wantonly disregard their responsibilities then I certainly wouldn't have much faith in any of their talk about a "guarantee".

Take them to court? To what end? To recoup a few dollars and to prove the obvious, that the business in question is disreputable? Personally, I'd chalk it up as a tuition payment to the School of Hardknocks.

I'd hire a lawyer and sue the hell out of them for $10 plus some change,
*******s...


hmm... well maybe I'll just move instead and save the lawyer fees for some ice cream.