Hello,
I am interested in using OpenSRS in conjunction with my web hosting business. I read through their site, and I want to confirm a few things. OpenSRS bills my company for domain names, not the customer I'm selling it to, correct? And I need to maintain a positive account balance with them to purchase domains, correct?

Let me know how OpenSRS is compared to other registrar's similar programs.

Originally posted by mikeknoxv
OpenSRS bills my company for domain names, not the customer I'm selling it to, correct? And I need to maintain a positive account balance with them to purchase domains, correct?

You pre-purchase domains, and I don't believe they extend credit, correct.

I can not talk enough about OpenSRS. They are by far the best Registrar out there. They have created an atmosphere which will almost make you feel like a registrar. After being part of three other partnerships with other Registrars, these guys blow the them away. Great control panel, easy to use. They don't Spam your customers. They don't compete with web hosting. And they always add new extensions to register. .tv, .cc, and soon .vc for example.

To your question, yes you have to have a positive balance or you can not approve registrations. You will need to fax them a approval letter to charge a credit card every time you want credits added or you must send them payment. I think the minimum is $500.00.

Originally posted by UmBillyCord
I can not talk enough about OpenSRS. They are by far the best Registrar out there. They have created an atmosphere which will almost make you feel like a registrar. After being part of three other partnerships with other Registrars, these guys blow the them away. Great control panel, easy to use. They don't Spam your customers. They don't compete with web hosting. And they always add new extensions to register. .tv, .cc, and soon .vc for example.

You seem so positive I might have to consider trying them again.. LOL

I found Open SRS to be dreadful and ceased using my account altogether. No timely responses, constant errors and glitches... even a few weeks ago a customer told me of some major issue with lost or incorrect registrations.

I am *extremely* happy working with enom, but if Open SRS have seriously lifted their game, it might be worth a second look..

We are using OpenSRS for the past three months and very happy with them. Their OpenSRS software and reseller client (reseller control panel) is really great and easy to navigate around. Besides they also support a wide range of domains including new .info and .biz domains.

It cost us $250 to startup.

*** And they mail us a very nice OpenSRS mouse pad after signup as their partner for 1 month.


:D

No timely responses, constant errors and glitches... even a few weeks ago a customer told me of some major issue with lost or incorrect registrations.

We have been with them for 14 months now. We have never had an issue with support. They are always available by phone. Are you sure you did not mistake OpenSRS with Network Solutions? :D

*** And they mail us a very nice OpenSRS mouse pad after signup as their partner for 1 month.

Wait till your 1000th registration. You get a free sweatshirt. :cool:

Originally posted by UmBillyCord


We have been with them for 14 months now. We have never had an issue with support. They are always available by phone. Are you sure you did not mistake OpenSRS with Network Solutions? :D




:D LOL... oh dear, no... Network Solutions now employ the same tactics as common thieves, cheats and liars.. so I'm sure I didn't mix them up...

You must be a more capable customer of OpenSRS than I was.. if you've been with them that long without a support issue ever... ??

I have no story to tell that could stand next to that, for ANYONE I've dealt with.. so based on your good standing in this community, I shall definitely have another look...


Cheers....

if you've been with them that long without a support issue ever... ??

There are always "support issues". We have had many. What I mean is that we have never had an unsatisfactory result when dealing with their support. OpenSRS is always helpful.

I am sorry if I sound like a used car salesman, it is just that when you find a partner you can really work with after so many crappy ones, I feel like I should tell others.

Aloha
Felix what probs did you have
were they major or more a pain in the akole or just slow response ???
figure history always repeats itself
a I am curious about opensrs myself

Originally posted by UmBillyCord


There are always "support issues". We have had many. What I mean is that we have never had an unsatisfactory result when dealing with their support. OpenSRS is always helpful.

I am sorry if I sound like a used car salesman, it is just that when you find a partner you can really work with after so many crappy ones, I feel like I should tell others.

To be fair, you didn't sound like a used car salesman, and I understood what you meant.. it's good to hear a positive story at this forum... doesn't happen much anymore.


;)

Originally posted by felix220
I found Open SRS to be dreadful and ceased using my account altogether. No timely responses, constant errors and glitches... even a few weeks ago a customer told me of some major issue with lost or incorrect registrations.


Really? We've been using them forever and have had a very positive experience, overall.

Aloha Honu,

First, I just realised that UmBillyCord said 14 months.. I didn't think they had been around that long actually... I thought I was one of the early accounts, but obviously not...


It would seem that most of the problems were related to little day to day things, the kind that add an hour to something that should take a few minutes, like analysing why changes weren't taking effect and finding out it was a glitch from their end, after they make you believe it's something you've done wrong...

In direct comparison with what I use now, it is far too heavy a procedure and contract to maintain, for my liking anyway...

While it's only hearsay, as recently as the last few weeks/months, some friends and customers of mine have told me of some major problems with a whole swath of registrations...

I could certainly have been affected by my first impressions upon which every subsequent negative thing that I heard or experienced, compounded unduly... (?)

I prefer the very free arrangement I have now, which also allows the opportunity to get familiar with individual humans, as opposed to the less personal treatment from a larger organisation...

The benefit of trading for much longer could also iron out many kinks, so it's probably worth checking them out, as they are no small part of the landscape.. :)

Cheers.

First, I just realised that UmBillyCord said 14 months.. I didn't think they had been around that long actually... I thought I was one of the early accounts, but obviously not...

We ordered our first domain name with OpenSRS in March 2000. So actually it is going on 15 months. Their code was a little buggy then, but like most things, over time it was fixed.

I guess it depends on what volume you do. If it is only like 10 a month, then the free affiliate programs are better as it involves less work. If you have a large volume, you will appreciate the OpenSRS system. Especially around domain name renewal time.

We've been with them for about 14 months as well. There have been many support issues - not one of them have been openSRS's fault. ALL of the support issues were handled quickly and efficiently. I have been absolutely happy with them.

It's $250 to start up (that gets you 25 domain credits). You also have to take a big test, to show that you know how the registration process works. It's not hard, it's just time-consuming.

You have to buy domain credits in increments of at least $250. You get a really cool admin control panel that allows you to manage your domain registration business. The system automatically sends out emails to you and your customers...but they are completely customizable and appear to come from your email address.

--Tina

Originally posted by UmBillyCord
I guess it depends on what volume you do. If it is only like 10 a month, then the free affiliate programs are better as it involves less work.

You could just use the OpenSRS reseller control panel, too. (If you don't need to do automatic web-based registrations).

In one line : OpenSRS is too good !

I am using them since Feb 15, 2000 and they have been great. It gives a great community, great support, superb system and nothing one can crib about !

I later had to switch some of my registration business to Enom, since there was a major price competition in our locale and I had to get down the prices of my domain name purchase.

But still I give 9/10 to OpenSRS and continue to use them if customers are ready to pay extra for their great service.

Their valua addition and constant upgradation shows how serious they are. Support issues are handled almost immediately through their mailing list.

Give them a second try. You will not regret.

Disclaimer : I am no way affiliated to OpenSRS. Just a satisfied reseller and admirer.

Abhishek