Okay, we all know that 2CO doesn't give the slightest crap about their customers opinions, so I have an idea here. One thing I really need, the other isn't neccesary but would be nice. The first being passback parameters being passed every month. This is killing me, and it's the only reason ClientExec and Modernbill can't include recurring payment support with 2CO.
The other being a way for a client to change the recurring billing fee. Even if it meant just updating there credit card details and checking "I agree to change my recurring billing fee" or whatever.

Anyway, here's my idea. The first one is becoming more and more of a neccessity for me, and well, 2CO staff doesn't give a crap since they are seemingly only interested in making money, and certainly not taking client suggestions to heart. So I think all of us hosts who are currently using them should setup some way of basically giving 2CO a time limit to include at LEAST the first thing I mentioned, before we all move to a new payment processor. I think this is truely the only way 2CO is going to listen to their customers. Anyone think that this would work?

No.. You said it yourself they do not give a crap.

Well see, I figure there has to be some pretty big 2CO companies on this board. And since, as I stated, they are more interested in making money then listening to clients, I figure if they start to lose money they may figure it out.

I'm already looking to leave 2checkout.

Yeah I stopped fighting the 2co battle a long time ago. Just look for a merchant account and move on.

i've been with 2CO 2mos. now and i have been shopping around also

I only went w/ 2co cause Paysystems sucks and don't care about their (small) clients.
I said hell at least 2co doesn't lie about it..I rather deal w an honesty processor that don't care than dishonesty ;)
(plus the fact MB needed a TPP-PRO and I had TPP-Sale)

Seriously I knew they had their problems and it would only be a temporary situation.

As far as 2co seems concerned is that its system works. If you choose to use a 3rd party billing system and it doesn't work 100% then that is your problem.
Sucks but can't blame em really either...

As for boycotting them.. I do not think it would help and if it hurt them bad enough to put them out of business it would effect allot of the hosts starting up. (hey that may not be bad idea.. market is saturated enough now w hosts :laugh: )

All in all -- 2co is only a stepping stone.. if they don't work anymore for you. Move on!

Very nicely said Esr Tek. I was thinking the same thing.

Originally posted by Esr Tek
I only went w/ 2co cause Paysystems sucks and don't care about their (small) clients.
I said hell at least 2co doesn't lie about it..I rather deal w an honesty processor that don't care than dishonesty ;)
(plus the fact MB needed a TPP-PRO and I had TPP-Sale)

Seriously I knew they had their problems and it would only be a temporary situation.

As far as 2co seems concerned is that its system works. If you choose to use a 3rd party billing system and it doesn't work 100% then that is your problem.
Sucks but can't blame em really either...

As for boycotting them.. I do not think it would help and if it hurt them bad enough to put them out of business it would effect allot of the hosts starting up. (hey that may not be bad idea.. market is saturated enough now w hosts :laugh: )

All in all -- 2co is only a stepping stone.. if they don't work anymore for you. Move on!

I think you're wrong. I'm a paying client, and if I tell my clients "hey if our system doesn't work 100% that's your problem" then I wouldn't last long in this business, that's for sure. I agree 2CO is a stepping stone, but not providing support and not listening to clients is not my problem, it's 2CO's. As a paying customer I have expectations, as do my clients, why is it my problem if THEY don't do THEIR job?

What is the best besides 2checkout.com? I currently use 2checkout.com and am not happy with their service.

Nothing better than a merchant account ;)

Originally posted by comphosting
Well see, I figure there has to be some pretty big 2CO companies on this board. And since, as I stated, they are more interested in making money then listening to clients, I figure if they start to lose money they may figure it out.

I don't think there are many big 2CO companies at all. Their rates aren't competitive, fraud screening is inconsistent at best, and customer service is poor. Those are things that startups have to live with and I still recommend 2CO to my resellers who are just starting, but they are not a good long term solution unless you run a part-time business, IMO.

Scott

I suppose it probably wouldn't work. Just a method of getting rid of frustration. If I could get around this stupid thing with invoicing every month with ModernBill I would complain as much.

Originally posted by comphosting
I think you're wrong. I'm a paying client, and if I tell my clients "hey if our system doesn't work 100% that's your problem" then I wouldn't last long in this business, that's for sure. I agree 2CO is a stepping stone, but not providing support and not listening to clients is not my problem, it's 2CO's. As a paying customer I have expectations, as do my clients, why is it my problem if THEY don't do THEIR job?

I think you missed what I meant :(

I do agree their customer support sucks. The lil they DO they take FOREVER to get it done.

However I was more referring that since you use ModernBill (I do to and feel your pain.. trust me)

Being that MB is in use and not their default system (IE the cart and setting up packages etc). Is what my thinking was, of what their logic is and lack of acting on it.

I personally agree with you about the customer support and not surviving. On the same token there is a limit *we as hosts can do for our clients.

I do not know ANY who will go in and revise/recode their whole system for a small %age of users.

Probably only reason 2co is still around is the mass flood of start-ups and being such a quick/easy method to get live fast.

If you don't like them, simple. Get a merchant account, or switch to another 3rd party provider such as PaySystems and WorldPay (i heard they're really good).

Originally posted by Esr Tek
I think you missed what I meant :(

I do agree their customer support sucks. The lil they DO they take FOREVER to get it done.

However I was more referring that since you use ModernBill (I do to and feel your pain.. trust me)

Being that MB is in use and not their default system (IE the cart and setting up packages etc). Is what my thinking was, of what their logic is and lack of acting on it.

I personally agree with you about the customer support and not surviving. On the same token there is a limit *we as hosts can do for our clients.

I do not know ANY who will go in and revise/recode their whole system for a small %age of users.

Probably only reason 2co is still around is the mass flood of start-ups and being such a quick/easy method to get live fast.

Yep, I missed your point entirely :stickout:. I totally agree, it's just a sad thing when a company cares so little. I figure I'll just get my own Merchant Acct soon anyway. If only Echo would go and remove that silly "no yearly billing" they would be perfect :D.

Originally posted by sanjiv
If you don't like them, simple. Get a merchant account, or switch to another 3rd party provider such as PaySystems and WorldPay (i heard they're really good).

Yeah, as I said a Merchant Acct is probably in my best interest. I hate the PaySystems order form, it's pretty much:

PAYSYSTEMS PAYSYSTEMS PAYSYSTEMS
yourhost.com

It's too much of an advertisement for their company. That's the sad thing, if some of these companies had a clue they could really make some money. Plus WorldPay is just incredibly expensive for what they are offering. If I were outside the US, I'd probably use them, but not in the States.

Lets just all change to real merchant accounts, 3rd party is crap, even I know that.

Anyone here use PayQuake? They're only $49 start up too for the basic package.

Originally posted by AcuNett
I'm already looking to leave 2checkout.

I have had a good deal of conversation with the Gang over at PayQuake. The are a very good company as far as I can tell. They are a subsidiary of a major merchant provider that has been in the on-line business for years.

There pricing is actually awesome for those that want a dedicated merchant account solution that will GROW with your business. They have three different levels of accounts all of which are very reasonable and include Authorize.net - free.

I am most likely going to be using them exclusively for my 2 hosting companies.

We tried to use 2checkout.com but we had some problems so I emailed them ( or made a ticket ) I put Priority Emergency.

The results where really good with less then three days I got my answer.

Here is the first email

As this is your first payment you must go through verifiactions as you agreeed in our terms of service. I apologize for any inconvience but we have by no means stolen your money.

I emailed back

This is crazy it took you three days to answer my email this does not tell me anything. The payment was made on the 5th it is the 19th and you never sent the money. I need to know if it works before I can use it on any more customers.

This response did not take long here it is

message by kscholl on Tue, 04/20/04 09:53
In signing up for any service it is best to read the terms of service before doing so, that way any confusion can be avoided as to the process and procedures for the service you are signing up for.

I am sorry you did not read the information provided to as this would have avoided your confusion and frustration.

I am sorry we are unable to assist you in your needs and I will close the account so you can find a service that better fits your needs.

______________________________________
Thank you,

Kevin
2CO Payments


Now that is customer service. :angry:

We use WorldPay, never really did like 2CO. If you're looking for a reliable processor with decent fraud protection, go with WorldPay, they're worth the extra $.

Originally posted by JustinH
Okay, we all know that 2CO doesn't give the slightest crap about their customers opinions, so I have an idea here. One thing I really need, the other isn't neccesary but would be nice. The first being passback parameters being passed every month. This is killing me, and it's the only reason ClientExec and Modernbill can't include recurring payment support with 2CO.
The other being a way for a client to change the recurring billing fee. Even if it meant just updating there credit card details and checking "I agree to change my recurring billing fee" or whatever.


why not just leave, you have many alternatives

People complain, then complain more. Ten months later they're still complaining. 2CheckOut's service is what it is. Don't like it, move on. These threads get really old. :P

These threads get really old.
This one is almost one year old. :)

Where in Colombia and have not found any where to move on to. :bawling:

I just noticed the PayQuake link. I think I'll definately check into that. For just about the same price as 2CO, you can get a Merch account with an Authorize.net gateway. Not a bad deal at all as long as they're reputable.

Getting your own merchant account - if you are U.S. based - is generally the best solution for payment processing IF you process even a few hundred dollars per month or more, OR if you intend on growing your business.

The branding is 100% controlled by you, you have your choice of many gateways and the ability to switch to and from them and you get funded MUCH faster than a 3PP.

Not to mention, you don't have to pay a 5-10% rolling reserve as you with many third party processors... which is another big benefit from a cashflow standpoint.

PayPal is not a bad secondary option to offer since sometimes PayPal folks prefer to use it to pay. (The same is not true for other services like 2Checkout since 2Checkout is for merchants, not customers, in the way that PayPal is)

Just make sure to do your research on any merchant account option. Remember - you'll want to ask about ALL fees, such as the total upfront & monthly costs (and how they break down), plus all transaction fees.

You'll also want to ask about any Monthly Minimums (most merchant accounts have them BUT sometimes you can find a plan w/o one or get a provider to waive it), Termination Fees (see if you can get an account w/o any kind of Termination Fee penalty), Annual Fees and any other terms or conditions that are relevant.