i recently shifted a domain name to stargate inc.
We have a bulk account there and regularly register domains through them aprox 30 done so far in last month or so, and experience has been decent

Now i transfered a domain to stargate, admin contact approved it all went fine , now it is in stargate , we can do modifications BUT the transfer did not add 1 year to the expiry date :confused:

I dont know why this happened , I even mailed to stargate more than 24 hours ago and no reply as yet.

Has it ever happened do any of you or mine is an isolated case,

Lets hope i hear from them soon, their human click also does not have anoyone most of the time

Regards
Manish Kapadia

Hello People
I hope this gets seen
Either something i seriouslt wrong at stargate or i have gone mad:D

I tried to register a domain name , It went fine but i did not recv activation mail so i happened to check at networksolutions and the domain is still showing availabe

The domain starts from kab
Try searching
kabasss.com
kabopps.com
kabrrrr.com


These names are stupid just like that , But all these are showing unavailable at stargate and are all available at other registrars,

I will not post the name which i want over here

But anything that starts from kab i think is not available at stargate


Maybe i am out of my mind and seriously need a vacation, but this is what i am seeing on my computer and my internet connection

Regards

Manish Kapadia

Its also third day that they did not reply to my orijnal problem , i contacted them on human click , he made me wait for 40 minutes and then ask me he will have to check out the problem , reg my orijnal query on the post

and i have also not recd reply from them

Regards
Manish

My experience with stargate responding to Emails is dismal at best. I, too, am a large bulk customer.

My advice: CALL them during business and don't let them off the phone until they solve it. They do answer their phone. :-)

I am from india and it costs a bom of money to call them up , We cant dial usa tolfree nos for free

Still this issue is not resolved, I fired one more email to them along with a cc to my account representative Don
and i finally recd a reply as under

-------------------------------
I am sorry you have not been getting the response you deserve to your e-mails. I am sure that our support department wll get this resolved for you ASAP. Thank you for your patience and for choosing Stargate.

Sincerely,

Don Welbourn
VP - Sales
Stargate Communications, Inc.
630-572-2242 ext. 22
630-572-7342 fax
dwelbourn@stargateinc.com
---------------------------------------

I guess i have to wait some more time, I hope it gets solved today , come saturday and sunday then again previous weeks support issues would be unresolved.

:(

Regards
Manish Kapadia

Originally posted by mpkapadia
i recently shifted a domain name to stargate inc.
We have a bulk account there and regularly register domains through them aprox 30 done so far in last month or so, and experience has been decent

Now i transfered a domain to stargate, admin contact approved it all went fine , now it is in stargate , we can do modifications BUT the transfer did not add 1 year to the expiry date :confused:

That is because transfering is differant then renewing. You just moved your domain to them, you did not renew it.

Originally posted by mpkapadia
I tried to register a domain name , It went fine but i did not recv activation mail so i happened to check at networksolutions and the domain is still showing availabe
Try registering it again. That happened to me. Their db once showed everything reg'ed. try again in a day or two.

just an update

All issues sorted out now finally

Dogma
If a domain is transfered from one registrar to other 1 year is added to expiry by default, this is what had not happened anyway they did it after sending them 4-5 mails and gettimg them on human click

Also i was able to register the domain later on , It seems all domains starting with k were being shown not avail yesterday

Thanks for your all help anyway,

Regards

Manish Kapadia