OK, this has to be done, the above three companies are the same companies, their transitions from Global > Concentric > XO it was all seemless quite good of them that we didnt have any problems during the transition

BUT

Last month the shared web server we use was hacked, and neded rebuilding, I accept this and it isnt a problem.

BUT

I draw the line when the MANAGED CISCO ROUTER we have with them stopped functioning yesterday morning, I got back in the office and 5pm, expecting a server reboot was in order, diagnostics, cables, EVERYTHING was fine, what the hell could the problem be? WELL it just so happens they decided to change the telephone access number and NOT tell us, and many other customers by the sounds of things :angry:

It wasnt too bad, a quick call to tech suport should solve it shouldnt it? WELL not really, because i call tech support and wait in a queue, and wait, and wait, and wait, 2 hours later, im waiting, I call AGAIN on a second line whilst still holding, and guess FRIGGING what? THE DAMN LINES ARE CLOSED.

So, i call back and choose HOME user support, get through and they cant help, 24/7 support for HOME users that pay £10 a YEAR and Pis5 poor 9-6 support for ISDN 128k Routed Customers paying over £1000 a year.

I was still theer 8:30pm pulling my hair out, since they have the password, I cant change the phone number, nobody can give me the password, nobody there knows ANYTHING about routers.

I just wanted to go to their officees and and and and,

ARRRRRRRGGGGGGGHHHHHHHHH

TWATS !!!!! :angry: :angry: :angry: :angry: :angry:
:bawling: :bawling:

now im not in the office today and they have to guide an employee through the configuration that has NEVER used Telnet before, just to top it off we are an IT Training company with an Internet course today, hey it starts in 30 minutes and the internet is still down.

End... TBC