We're looking into a deal to allow us to offer support for our resellers. We'd do email, and live chat, and for an extra fee, toll free phone support.

What would a service like this be worth to you all? Basically, it'd kinda be how ***** has thier reseller system setup, but hey, we're not ***** so we'll have to be better then them even if we DON"T actually do this! haha. Anyways, we're looking at blind support (we support everyone anonomously) and tailored support, we use your company name and what not when dealing with customers.

Also, with the resent discussions on billing software, do any of them handle reseller's accounts? We're currently with BillAdmin and LOVE it, but I don't know how long I can wait for the "announcement" of new features or whatever they're doing. Matt is killing me! arggggh to the power of secrets, haha.

Thanks all!

Interesting idea.

Even though I'm not with you... The main areas of interest/concern would be:

- Trust: I'd need to know you wouldn't try to put my customers off or sell them anything from your own service.

- Trust [again]: that your tech support would handle the enquiries within a certain time.

- Vacation/Emergency cover: It'd be a boon to know that any problems could be tackled when I wanted/needed to take time off.

Only thing that I find interesting is this...

How would you administer or help with sites that have password protection? For me that would have implications on my contract with my clients especially those with privacy concerns.

Oh and with regard to the trust thing... I would imagine a useful addition to the service would be a transcript (where possible) of any issues that came up in my absence and the fixes/suggestions made. That would enable me to know what's being said (ok, so I'd have to trust you were providing me with everything. Doh!) and the ability to pick up where you'd taken over.

Hope that helps.

No idea on cost BTW.
;)

[Sorry for putting the post in the wrong forum]

Anyways... as far as trust goes, that wouldn't be a problem. The way I see it is that you'd have full access to the system so you'll be able to see the support being done with email, and live chats, and after a call is completed.

But I'll have to work on the details.

How much would that all be worth though, on a monthly basis?