Been wondering the best part of the past 2 hours why I can't gain access to a newly created account and finally decided this required a call to support.

The upshot is that I've discovered Donhost have suspended the automatic creation of new reseller accounts. Instead all accounts are being created manually to avoid "the risk" of the servers going down.

Now, whilst this is commendable in terms of keeping servers up and running, I'm finding that Donhosts reputation is taking a hit on the "keeping customers informed" front.
:confused:
I've received no email, nor a warning on the control panel explaining this new measure. Ok so it may be, as I've been informed over the phone, "a temporary measure" but given me previous experience of discovering a 15 minute account creation cycle 3 weeks ago (causing dead/non-existant email boxes + 1 seriously p***ed off customer to boot) at no time then did we get an email explaining the problem or the simple work around.

I will hold off on saying more as I'd like to give Donhost the chance to try and get it right but I am getting increasingly frustrated with these "small" issues.
:mad:
Oh and I should warn anyone that's created a new user account and then created email boxes for it in the past 2 hours (i.e: 15:30 - 18:00 GMT - possibly earlier/later) that you might as well delete them again and recreate them tomorrow because otherwise they won't work (or at least that's my experience) :eek:

One final question as well... Has anyone else felt like they've been expected to just "know" that something has changed when they email or call support?
:confused:
*sigh*

Oh i didnt know that.
Last night i created an account for a customer, at about midnight.
The control panel worked however the FTP did not, I sent an email to support asking why, after waiting 2 hours for it to become active.
I emailed support again and it started working this afternoon.

as of late things have not been as good as they used to with donhost.
Cant have it all though.

Regards

Craig

Originally posted by Craig
Oh i didnt know that.
To be honest Craig... that one line just about sums up what I feel about the whole issue.

A simple email would make the world of difference :(

Donhost locked an account on our reseller account, never informed us that they did, so after no response we said forget it, and deleted our domains off his machine and our accounts, he still holds one of our domains that we registered and paid for. imfusion.net, he is listed as admin, tech, and billing contact, but he did change the ns's for me. I now have to figure out a way to transfer the SOA out of his control. Thats the last time I deal with a host for buying a domain....

Websnail,
Contact me can you? ICQ: 26721271
AOL: craigy182
MSN: craigy182@hotmail.com


Cheers

Craig

Originally posted by WebSnail.net

The upshot is that I've discovered Donhost have suspended the automatic creation of new reseller accounts. Instead all accounts are being created manually to avoid "the risk" of the servers going down.

Hmm, I guess you don't open a new reseller account every day do you.

Or is it the user accounts, created by a reseller, which are set up manually?

accounts setup by the reseller mate.

Sorry... should have specified that...

Resellers setting up user accounts is where there's been problems.

Up until now any account we've created for our own clients have been created on the server within 15 minutes of being setup via the control panel. Now however they need to be done by Donhost themselves.

Now, it's down to Donhost to do it manually.

On a side note. It really really erks me when a host does not keep their resellers up to date on changes.:angry: :angry: :angry: :angry: :angry:

Hi,

I never thought that I'd be dissing DonHost as I found Daniel's service excellent.
Then there were loads of server probs.
We only used DonHost for spillover accounts (so our dedicated servers don't get jammed) although it still left our clients peeved.

So we opened a reseller account with Hostroute and bought an extra dedicated server, then emailed Daniel and asked for the account to be closed. Then nothing.
No reply, no nothing, I emailed again and again and again.
When the day came up for the account to be cancelled, it wasn't in fact he charged me again, even with the cheek to start adding VAT.
So I emailed him 5 more times and even asked Paul and Robert to email incase it was just me (although I was being polite) although no answer.
It's not the money, it's the principle. I don't liked being ignored. I even set off to go around his mum and dads house as advertised on the site when I was up their a couple of weeks ago, although couldn't find the road :mad:

Oh well, hopefully no more 'DONHOST' on the next card bill.

(By the way, can people find out IP's through HumanClick? He shows up as online on his HumanClick link although never answers me??!!)

Regards,

Rob
:cartman:

I have recently received a full explanation as to problems I have experienced and note that they do not relate to all resellers.

My intention has never been to attack or inconvenience anyone. However I feel it is necessary to apologise for any comments that may have been misconstrued or appeared misleading. That goes for Donhost as much as any resellers who weren't actually affected but who were then caused concern.

I appreciate the openness of recent emails which I only wish I'd received sooner and the matter is now considered closed.

I trust that open communication will continue and that a mutually profitable business relationship can prevail.

Martin

As a result of this post, I have now been contacted by Daniel and the disputes aired above have been successfully dealt with.

Remember, it's good to talk! ;)


Rob