hi,

One of my client in India got his domain regd thru open srs's RSP last year. On 18 May 2001 my client's domain got expired and he realised it only once his site was down.When he tried to contact the previous fellow he came to know that he'd already shutted the operations and has shifted to US. Later he got in touch with me and asked me to renew the domain . Since I have an account with Domainpeople I got the domain transferred to domain people and it started appearing in their records.
Though the domain had already expired the Open SRS people didn't released it from their records While I contacted them on my customers behalf they informed me that it would be only released after 40 days of expiry which is on 28 JUNE 2001 .Now it had been more than 4 days the period has passed and the whois records of the domains still shows up with open SRS .My clients site is down and he is experiencing losses..He had contacted OpenSRS many a times but they haven't turned up .

Can any one suggest wats happening ... and what needs to be done now .Open SRS is making me quite annoyed on this unprofessional attitude. :angry: :angry: :angry:

Did you try calling them and asking? I've found OpenSRS support to be very helpful in the past, unlike NSI.

I like nsi support....you just have to call 3 times to get what you want.

Hi All,

Its been more than 55 days now my clients domain had expired and till now the domain has still not been released from the records of OPEN SRS .... everyday they come up with new excuses as to why it has not happenned ...when i wrote on 2 JULY 2001 to delete the domain from their records as 40 days had passed after the expiry of domain they replied me with the following mail

___________________________________________
Subject: regd my domain (fwd) (#6932-000007-0270\70270)
> Greetings,
> This is a bug with Verisign, we will be releasing this domain ASAP.
> Thanks for your patience.
> Regards,
> OpenSRS Support Team
> ORIGINAL MESSAGE:
____________________________________________

when i again reminded them on 13 July for my domain they sent a very weird answer

___________________________________________

Hello there,

This was not a bug in our system as it is a bug with the registry, as they had several problems with domains and the status of the domain(s) in their database.
They will not be unlocking these domains until August, though I will enquire to see what can be done to correct your domain name.

_____________________________________________

I can not understand what sort of bug is it and that too with registry .:eek: :confused: seems they intentionally donna wanna release my clients domain as i transffered it to domain people :( :( ...

My client is losing his business and reputation ...Do anyone have idea wats all behind this scene ...Open srs is making me furious like anything for all this stuff :angry: :angry: :uzi:

Originally posted by davidb
I like nsi support....you just have to call 3 times to get what you want.
:confused:

I think this sums up my experience of NSI or at least my feelings on the matter...

:flamethr: NS :bomb:

When you're in the UK those call charges matter :bawling:

As for OpenSRS... gotta admit I've never had a problem with getting stuff in (well not with them)... haven't tried to move anything from them though...

There are some rumours it takes a while to get their co-operation though... dunno how true they are.

Originally posted by inquisitive
...I can not understand what sort of bug is it and that too with registry .:eek: :confused: seems they intentionally donna wanna release my clients domain as i transffered it to domain people :( :( ...
Actually I had a VERY similar experience with Network solutions on this one..

Just a quick recap required though... network solutions still run and control the .com/.net and .org names although they now have to allow other registrars to actually sell them.

Given this all other registrars are at the mercy of NS. I've seen some very erratic behaviour on the part of them when it comes to releasing domain names from their records for a variety of reasons and I know there are various conspiracy theories circulating that it's deliberate. I'll not get into that but I can suggest a course of action...

You might be better off getting the original domain holder to renew the domain name to get it back up and running THEN ask them to transfer it across. If you do do this I would STRONGLY recommend that your client get something in black and white as to what's happening.

The other thing to note is that from what I understand of your original post your client does not as yet have ANY special right to the domain name.. when it expires it'll be open season and anyone could get in there first.

This happened to me re: a .com name that I'd cleared with the previous owner was being released. I watched and waited, checking everyday... and some domain reseller grabbed it and subsequently has offered it to me for $3000. So a hard bitter lesson learned. :angry:

Anyway.. hope you get it sorted

The reason for me to call 3 times(this happend to me twice), The password was not like encrypted or something, so when I put in the password, it would screw up, I called, thet wanted id, so I said sure, called again, they wanted id, called again and the person put the transfer through. Persitance is the key.

Originally posted by davidb
The reason for me to call 3 times(this happend to me twice), The password was not like encrypted or something, so when I put in the password, it would screw up, I called, thet wanted id, so I said sure, called again, they wanted id, called again and the person put the transfer through. Persitance is the key.

This password thing was the EXACT same problem that I had... It sounds like NS have actually got completely crap scripting for their forms and it never gets encrypted. Hence the error... but it doesn't report to you as an error... it just sits there and looks dumb.

Well, I'm gone from there now anyway... Good riddance to them.. I only hope that ICANN sees sense and kicks them into touch as well.

I think they are improving a tad, they are beind with just getting a control panel for users which was nice. I bought my last domain from then a month ago, Im not going with them anymore.

From what you've stated, oepnSRS is not responsible at all for your client's difficulites. You can't transfer expired domains.


On 18 May 2001 my client's domain got expired and he realised it only once his site was down.When he tried to contact the previous fellow he came to know that he'd already shutted the operations and has shifted to US.

Since ICANN regulations (unless they have changed) allow 60 days after expiration for a domain to be redeemed by the registrant, that would put the date at after July 18 before the domain name might become available.

What "previous fellow" are you referring to? A previous host?

Later he got in touch with me and asked me to renew the domain . Since I have an account with Domainpeople I got the domain transferred to domain people and it started appearing in their records.
How? That shouldn't be possible.
Though the domain had already expired the Open SRS people didn't released it from their records While I contacted them on my customers behalf they informed me that it would be only released after 40 days of expiry which is on 28 JUNE 2001
Of course it wasn't released and it should have been 60 days, not 40, July 18 rather than June 28


My clients site is down and he is experiencing losses.
It's his fault for letting his domain expire and igoinoring those renewal notices.

Can any one suggest wats happening ... and what needs to be done now .Open SRS is making me quite annoyed on this unprofessional attitude
I've already stated what I believe happened,

What needs to be done is:
1. Renew the domain with Open SRS
2. Once renewed, change the name server information so his domain name will be active on your server.
3. If desired, after it is active again, then you can transfer to either another OpenSRS RSP (no charge) or to another registrar, though why would he want to considering how good the Open SRS system is.

4. Don't blame Open SRS or anyone else for your own ignorance. If you're going to play at being a host, you have the responsiblity of knowing things like not being able to transfer expired domain names. I know Open SRS mentions this on their site, as do many other registrars. You have only but to read it.

When you don't make the effort to learn the proper steps, it is easy to become angry and frustrated and blame others. The fact is, you only have yourself to blame.

Knowledge is power, but only if you acquire it and use it. It's easy to blame a company though the blame properly lies with your customer for letting his domain expire and you for not knowing or bothering to learn the proper procedure.

(EDIT)

On re-reading the email I've realised that my own interpretation was in-correct...

Apologies for any confusion caused as a result.

I agree with duster here,
Even i got one client whose domain@ opensrs expired , we had to first transfer it to another Rsp and then only we could move it out of them to our stargate account

Opensrs is not at fault here,
Its strange that most people ignore domain expiry warnings ,

A domain name of your company should not be something to fool around with,

inquisitive, rather that having opensrs release the domain and you register it at your registrar , it is safer to get it done form another rsp.

What if they release it and it is grabbed by someone else at the same moment, This is a possibility and you shouldnt be taking that risk for just a few dollars.

I would not do it if i were you.

Regards
Manish Kapadia

Hi

Thanks duster for puffing up a lil bit of dust from my sight on my clients site ;)

I have no shame to accept if I'm wrong at something and I admitt that i never put more time to know the facts on OPEN SRS ..Unfortunatly my set of knowledge on this domain came from one of Open SRS's RSP who refused to renew this domain saying that the open SRS domain can be renewed by the same RSP who registered it once the domain has expired ... adding that it would have been possible for him to renew this domain only if it had not expired as OPEN SRS does'nt allows it.....

I accept i should have invested more time in knowing the proper procedure ... anyways a lesson learnt from now one more think in my knowledge base...Thanks manish and duster ... I'll immediatly take actions as suggested :)

If i am not mistaken then very recently opensrs has introduced feature of transfer from one rsp to another

However inquisitive , this will require the admin ctc email to be of your client, luckily for us it was a valid email id of my client , but make sure about this else you will have a big problem,

I will also suggest that you write to opensrs if existing rsp of the domain has would up / is not cooperating with you.

Regards
Manish Kapadia

In case anybody wants to know...

I e-mailed 000domains about transferring some domains I registered through ukreg over to them (both are OpenSRS RSPs).

According to Roy of 000domains, I would have to send a fax to OpenSRS with the domain information, current and new RSP, and new user-name. Apparently there will be no charges for an RSP transfer (well, until the domains expire anyway).

Hope that's of some help :)

inquisitive,

You're welcome. However, it's not a matter of shame. We all make mistakes. It seems you were given correct information and failed to act on it on your client's behalf. You know now should this situation arise again

Expired domains cannot be transferred, not from one Open SRS RSP to another nor from one registrar to another. This is an Internic regulation. Trying to do so is both a waste of time (and possibly money as well) and may risk losing the domain name when it passes the 60 day after expiration date period and might be released for anyone to register.

This suggestion is entirely optional, you may want to include the domain names, expiration dates, registrars (and RSPs) of your clients in yourt records. I do with mine. I'm a much smaller host than most here and host sites only for businesses and organizations. Almost all of my clients are either too busy or too Internet illiterate (or both) to deal with these matters and either contact me when they have a question or rely on me to handle it for them. Some of them travel a great deal (one is in Asia frequently) and rely on me to take care of things for them.

I've had a few whose sites went down briefly in the past because they let their domains expire (your client is neither the first nor last to do that). Now I keep track and remind them to renew or take care of it for them, as they choose. It's also a bit easier with almost all of them (all but 1, actually) at 000domains.com another Open SRS RSP, and that's another story on another issue.

Once you've renewed the domain where it was originally registered. you can make the requisite changes. If you wish to leave it at Open SRS, the folllowing information might interest you.

I have a client who had two domains registered at a different RSP than 3 0s (000domains.com). They charged $70 for 2 years and their service was not as good. All it took to move them to 3 0s was a faxed letter from the registrant to Open SRS indicating the old RSP and the new one they are to be moved to. I also gave the profile name I wanted them transferred to.

There is no cost involved (since there was no change in registrar, only the RSP), just a bit of time. The receiving RSP has to accept the transfer, so you might need to follow up with them and make sure they do accept it. (3 0s knows this by now They discovered it when I transferred those 2 domains a few months ago from another RSP).

When did the transfer no fax was reqd to send to opensrs,
I spoke to new rsp, he said that he will apply for Rsp transfer which has to be authorized by the admin contact mail address of the domain

Very similar to the the way domain transfers are authorized,
No fax, No documents , nothing
Just a simple reply to an email from opensrs to the admin ctc.

The domain was immediately in the new rsp account once the auth was given by the admin ctc email address,

I did this just around 7-10 days ago,

Regards
Manish Kapadia

registrars have the right of releasing a domain name that has expired in any time :eek: this can be never :angry:
I have seen a domain name that has expired in 2000 and never returned to the domain name pool.the registrar was of course NS .so you don't have te right to get angry with opensrs.they could easily say "we won't release the domain name " :rolleyes: