The Best Windows NT® Reseller Program found anywhere.

Become your own Web Host and sell Windows NT® based Virtual Hosting.

All you pay is one Flat monthly fee while having the ability to host unlimited domains and accounts. Our web hosting reseller account gives you total control over your customers via our Advanced Control Panel. Domain controls, DNS management, full Email control, MS ODBC database and MS SQL server management, plus much more....NT® web hosting automation at it's best.

Host unlimited domain names with no extra fees to pay.
Host unlimited sub domain names with no extra fees to pay.
Unlimited Web Space.
Host unlimited User accounts.
Create unlimited FTP accounts, each with their own username and password.
Unmetered Data Transfer. No bandwidth fees ever.
Unlimited POP3 Mailboxes with SMTP for each domain.
Unlimited auto responders, aliases and forwarders.
Web Based Control Panel for all domains.
Private label (anonymous) name servers.
Active Server Pages (ASP).
Microsoft FrontPage Server Extensions.
ColdFusion 4.5 SP1.
PHP4
MS ODBC, MS Access, etc..
Unlimited DSN connections.
Unlimited MS SQL databases.
CGI Scripting in Perl5 with sendmail.
Server Side Includes.
Free SSL Secure Server cert hosting and install.
WAP Server.
Real-time Web Site Statistics for each domain.
Protected Directories.
Customized Error Pages.
30 Day Money Back Guarantee.
No Content Restrictions other then the content must be legal by US law.

WHT special $39.95 Per Month! No setup fee.
This special monthly price is frozen and will never go up. Contact us to get this special or signup from our web site. help@datapacket.net

http://www.datapacket.net/ntresell.htm

How unlimited is your unlimited and unmetered as claimed? :confused:

I don't mind giving a try at your offer, but bear in mind... I have a big SQL database backend system that in my office takes up an entire Dual P3-667MHz with 4GB of RAM to handle the databases. Webserver is on another Dual P3-667MHz with 2GB of RAM. Webspace takes up around 400MB but the SQL database size exceeds 5GB of data.

Bear in mind, this is nothing illegal, it's a document management and archival system. If you can comfortably host my system, I'll be glad to pay you USD 39.95 a month, without fail!

Do reply back ;)

Common sense is the best answer to your own questions.

It is a shared hosting environment not dedicated. A DB of that size would obviously consume all the CPU and memory of the server when parsing and cause performance degrades and we would ask the user to leave in such a case. It helps to understand the basic concept of shared hosting services.

I ask you to supply a link to your TOS and AUP in your postings please, as "auyongtc" is asking a perfectly legitimate question since you have not supplied an AUP and TOS with the offer.

I would suggest you add such a link ASAP so avoid any future confusion by possible customers.

Thank You

dpnh,

One site I planned to host with you is contained on this thread:

http://www.webhostingtalk.com/showthread.php?threadid=14233

No the site won't hog all your CPU resources but it's a little bit bandwidth demanding. Do you think this kind of site will have no problem with you?

I am not here to argue or to respond to these derogatory remarks.

If you don't like the offer don't take us up on it.

Our terms are clearly laid out for anyone's viewing. Again common sense and a tiny bit of knowledge on shared hosting helps. The offer is not meant as a dedicated solution it is a shared hosting solution for resellers. Any customer using all the cpu such as parsing a db mentioned above will be offered other solutions. The customer knows when a dedicated solution is needed most of the time. If your running that large of a database obviously you know. Enough said. So your post was done for nothing other then to be derogatory and spiteful.

Both of your posts should be removed. As I understand there are rules against this now.

Mivo,

Nice site. I'm sure we can offer you something.

Please contact us If you have any questions or would like to host with us. help@datapacket.net

I will. Thanks. But that will be after I talk to my friends first.

Aloha
what cf tags are disabled ??

Hi Honu,

Resellers can take advantage of all CF tags.

Aloha
including cfdirectory and other write style tags ??
thats cool

also how many accounts or url's per server
curious about both

Honu,

Yes honu all tags enabled, cfile etc..

Around 350 on reseller servers.

I will have to leave this thread as-is. please email help@datapacket.net should anyone have any further questions.

DPN
http://www.datapacket.net/ntresell.htm

dpnh, I am truly sorry if I offended you, for this I apologise, I did not intend on making any derogatory remarks, but I felt that the following statement was important from your TOS and should be more clearly pointed out.

http://www.datapacket.net/terms.htm

Bandwidth Restrictions

Although we advertise unlimited bandwidth, we reserve the right to inform you that you must transfer your website if an excessive amount of bandwidth is being used. If the request is not met within 5 days, we do reserve the right to remove the website from our system.

That is our dialup Internet access terms.

We do not actively monitor bandwidth on any hosting account. Never have. We supply what we advertise and have the pipes to back it up. We only monitor the servers for over cpu usage that would cause the server to crawl. That's it. We are very reasonable.

Sorry.. I think that I miss something.
But.. How do you go to remove a website if that people dont have it?
I think that you say .. "That is our dialup Internet access terms. "
But in your TOS say
Although we advertise unlimited bandwidth, we reserve the right to inform you that you must transfer your website if an excessive amount of bandwidth is being used. If the request is not met within 5 days, we do reserve the right to remove the website from our system.

Jedito,

Indeed the bandwidth website restriction above apply to their Internet Access customers (first part of their TOS). They give 15MB web hosting space for their Access accounts.

The second part of their TOS deals with their web hosting (shared) accounts and does not contain any bandwidth restrictions. However section 5.5 therein prohibits reselling. I understand that their reselling package was just made available in the last two weeks or so. I think it would be better for them to make another TOS specifically for their reselling accounts.

Yep.. I miss something indeed :)

Sorry, I apologise AGAIN, lol
I re-focus on a seperate paragraph now, admittedly, I had to read you entire TOS but again, I stress the importance on mentioning this fact.

Kind Regards

5.4. Customer agrees to abstain from conduct such as send mass, unsolicited emails (SPAMMING) sending chain letters, using more then a reasonable amount of bandwidth, violating the security of either DPN or other organization systems and computers. Customer's whose accounts are found in violation of this policy may, at the discretion of DPN, have their account(s) terminated without notice and are subject to a maximum clean-up/disconnection fee of $50.

Originally posted by dpnh
I am not here to argue or to respond to these derogatory remarks. If you don't like the offer don't take us up on it. Our terms are clearly laid out for anyone's viewing. Again common sense and a tiny bit of knowledge on shared hosting helps. The offer is not meant as a dedicated solution it is a shared hosting solution for resellers. So your post was done for nothing other then to be derogatory and spiteful.

[colro=blue]Both of your posts should be removed.[/color] As I understand there are rules against this now.

To be honest, I'm a bit tired of companies throwing up offers like this and then complaining when people ask questions or doubt the validity of the offer. Of course they are skeptical. Of course they don't believe this. As dpnh suggests, members *are* using 'common sense and a tiny bit of knowledge' and red flags are going up.

I don't know what you expected otherwise. Read your offer again below, (nothing taken out of context but some items are left out). This is what I see when looking at the above offer, please tell me what *you'd* think...


Originally posted by dpnh
All you pay is one Flat monthly fee while having the ability to host unlimited domains and accounts.

You then go on to describe dedicated server-like features. Very nice but...

Host unlimited domain names with no extra fees to pay.
Host unlimited sub domain names with no extra fees to pay.
Unlimited Web Space.
Host unlimited User accounts.
Create unlimited FTP accounts, each with their own username and password.
Unmetered Data Transfer. No bandwidth fees ever.
Unlimited POP3 Mailboxes with SMTP for each domain.
Unlimited DSN connections.
Unlimited MS SQL databases.

$39.95 Per Month!

Sound reasonable to you? Sounds like I'm being offered the equivalent of a dedicated server (actually above what you could offer me with a dedicated server), for $39.95/mo. More space than you'd probably offer me ona dedicated server with no bandwidth fees ever, as many domains as I want. I'd like to see you try to upsell a customer onto a dedicated server.

:confused:

My 'common sense and a tiny bit of knowledge' tell me that there just might be some restrictions that aren't stated in the offer. I strongly suggest member to review the TOS carefully as TANSTAAFL.

We will not remove questions about what is acceptable, nor members who question the validity of the offer. We expect them to post these types of things. If you put up an offer like this, you should be able to justify it. I fail to see how the two questions asked could be termed, 'derogatory remarks'. We will edit out comments which directly insult you or your service, or otherwise are in violation of the guidelines. Posts stay.

Chicken,

The first post was done only to be spiteful read it.

I thought new rules when into effect to stop this and general rules of any forums don't allow flaming as this is.

No problem with any others. If the question was an honest question then so be it. But it was not it was done to flam/attack only.

Your right, It is unfortunate that resellers have tried to offer unlimited options and failed and have given the term a bad rep for TRUE isp's that can.

No this is not a thread or offer for dedicated servers. It is a shared hosting reseller plan as stated.

Well, we are unable to validate a bid request, but if they post something that you will not host, you'll have to politely explain that and the reasons why. Since you didn't state hard limits, people are going to try to push it to the edge to see what they can get.

If you stated that the reseller account included 1 gig of HD space, you wouldn't see these posts.

Anyway if someone has any questions about our service please let us know. help@datapacket.net

To those who ask how, We are NOT resellers thus can offer such options, make a profit and offer great service. We have no upper limits placed on us such as hosts that rent a dedicated server somewhere and get 100GB of transfer per month. We own and run our NOC with redundant backbone connections from uu, sprint and verio in ORL, FL.

Hi, just a couple more questions, do you own or host with the following:

Brinet (NETBLK-UU-208-195-14-224)

Since your domain and name servers go through this network and your IP address of your name servers and domain are owned by this company.
I am also very weary of PO boxes and was wondering if you could post the full address of your NOC.

Thank You in advance for your assistance.

dpnh,

I am not trying to make a fool out of you or just trying to embarass you. It's just that what I required is perfectly within what you advertised to offer.

Being on a shared server, I know I won't be able to depend much on your services for the needs as said in my previous post.

But it's rather disturbing for you to nicely advertised and boast that your services provide "Unmetered Data Transfer. No bandwidth fees ever."

It's NO bandwidth fees ever, alright... except if I go over the "using more then a reasonable amount of bandwidth" which is an unknown limit to us (pray hard it's not just 5GB b/w a month!)... the site will be terminated without notice AND I have to pay up to a maximum of $50 for clean-up/disconnection fee...???
This is ridiculous... please elaborate!

Bear in mind, we are not here to make you go out of business... sensible advertising here is okay, but when things that are advertised sounds fishy, we do want to know all the terms involved, just to protect ourselves and our fellow members.... THAT is what this forum is meant for anyway... If any webhost or webhost-wannabe just come in and simply advertised whatever they want without any grounds and it being allowed here, it makes no sense for people to continue stay here and help each others out.

dpnh,
I am looking for a reseller plan that offer me the same features as yours and at first sight it does look too good to be true. I think that nobody on this forum has tried to intentionally harm your business instead as your future customers we have a right to ask questions and they should be properly answered, not just the ones that you feel comfortable with. First of all there is nothing on earth that is unlimited. There has to be a limit somewhere if its not bandwith then it might be CPU usage or disk space. Also I would like to know why you are not willing to answer our questions here as its much better and will help many other resellers as well.

I have already sent you an e-mail and the reply i got was not at all satisfactory as it did'nt contain any specific answers.

1) I would like to know the specifications of your servers (the ones intended for reseller accounts only)
2) How many maximum Resellers do you have on each server
3) How many domains can each server handle ( 25MB DiskSpace, 5 POP, 100MB transfer pm, little cgi usage)

And what if the domain limit on each server is exeeded will you shift some resellers to a new server or let the server slow down. (Again: Please don't tell me the servers can handle unlimited domains, we all know that is not true)

Aloha
good questions
I know #2 He answered me earlier in the thread it was around 350 per server
but the others I would love to hear

Well because of a slower day today, I had enough time to waste the 20 minutes of my life and read this.

After reading this all, it was interesting to see so many slam Unlimited Transfer and for one person to stand by it.

Now to be honest I wish you the best of luck with your business dpnh, and as a owner I wish you well. I can really careless about what was said, but I want you to understand that there is not a OC-Unlimited Backbone. They havent made one yet, and by the laws of physics it doesnt seem like its happening anytime soon...

I think overall thats good you take care of your customers and its good that you are building your business.

Overall I dont care what your TOU, and AUP say, those are just restrictions and legal jargan.

A myth of Unlimited Bandwith goes similiar to Unlimited Space, meaning you are taking a gamble. Now I see you offer unlimited Space, but last time I checked they dont make Unlimited Hard Drive Space, as they also dont make Unlimited Backbones. We are aware of this method, but you are banking on the fact that not one user will pull a ton of transfer. I imagine this is also why you dont sign up everyone, who signs up

Overall I think you will do good and wish you well, but you are fighting against something that is no possible.

UNLIMITED BANDWIDTH IS NOT POSSIBLE,

I wish you the best, felt that after loosing 20 minutes of my life, I had to say something

Also if any have noticed, i have wasted enough of my life on the unlimited Ideaology, so a simple copy and paste works. IF some things dont make sense, well what can you do.


Joe

Well I filled in the signup form to get a "reseller account" with DataPacket 3 or 4 days ago, and despite numerous follow-up emails still havent received *any* response...

Not a good start - makes me worry how quickly tech support questions would be answered if I cant even get a reaction to wanting to give them money :)

Originally posted by WebDork
Well I filled in the signup form to get a "reseller account" with DataPacket 3 or 4 days ago, and despite numerous follow-up emails still havent received *any* response...

Not a good start - makes me worry how quickly tech support questions would be answered if I cant even get a reaction to wanting to give them money :)

So did I , a standard acount to test before I go to reseller. But also after 4 days now , no sign of life , no email , no nothing. Mailed support today , unanswered so far. Running out of patience every hour .... :(

Yeah I emailed all the contact adresses this morning. let you know if I get a reponse...

Excuse me Webdork and Intraman, but, don't you never read this forum? Don't you ever see that there is not such thing as unlimited bandwitdh?
Why did you (both) continue putting the head in the mouth of the lion?

Originally posted by Jedito
Excuse me Webdork and Intraman, but, don't you never read this forum? Don't you ever see that there is not such thing as unlimited bandwitdh?
Why did you (both) continue putting the head in the mouth of the lion?
Yes , I did , but I was not looking for unlimited bandwitdh, but for a place to host my diferent sites, now all hosted in diferent places... for a reasonable price and with database posibilities. So I thought .. why not just give it a try. Well ... better now than after all the work I would have transfering my sites.
Ed,

Originally posted by Jedito
Excuse me Webdork and Intraman, but, don't you never read this forum? Don't you ever see that there is not such thing as unlimited bandwitdh?
Why did you (both) continue putting the head in the mouth of the lion?

I assure you my ability to read is quite adequate, as is my ability to form my own opinions. Thank you for your help ?

Irrespective of whether unlimited bandwidth exists or not (which is not one of my requirements in selectig this host) Datapackets hosting features best meet my requirements.

I emailed them with my hosting and bandwidth requirements (approx 500MB/ 50GB month) and they assured me that fell within their resource metering and AUP. My main requirment is to be able to host multiple URL's from the one account - with .asp and ms access support for around $100 US / month. The fact that they are only $34 is a massive bonus.

Intelligent / experienced users on this site would know that "Unlimited bandwidth" is simply hosting jargon for we dont charge you for bandwidth.

If the host is smart they can of course limit how much bandwidth your box can suck based on CPU/Ram/Hard Disk/Number of user connectivity etc... resource allocation.

If there was a host that had unlimited bandwidth and unlimited resources EVERY hosting solution on the net would be a reseller of theirs...

Id love to see the server cluster that could cope with that.

As I read, you know what are you doing.
Anyway.. I just intent to give you and advice.
But is your money, your time, and you are free to do whatever you want with it.
But I'm quite sure that 50 GB/bandwidth worth more than $34. Anyway.. this is for another thread maybe.. or not, there too many thread talking about the bandwidth price.
Best Regards

Hey Chicken,

I gotta side with dp here...why just today i saw the following ad in my local paper:

Apartment for rent:
Unlimited bed rooms.
Unlimited bathrooms.
Unlimited parking spaces.
Unmetered water and electricity.
Unlimited Laundry
Free Cable, groceries, life insurance and unlimited free passes to Disney World for you and an unlimited number of friends.
We wash your car for FREE!
$175.00 per month


:D

Hell, I'd take a one bed out here for that :D

Aloha,
well darn the above offer would be cool but I also have a truck so
guess I would get booted of there deal for them having to provide an extra truck wash
darn
oh well it was in a wrong state anyway

Well my account has been set up. Ill let you know if it meets my expectations.

Originally posted by WebDork
Well my account has been set up. Ill let you know if it meets my expectations.
Same goes for me here. I am curious ... Just updated my dns now and lets wait another 24-48 hrs to see what we are getting.
;)
Ed,

Keep in touch... Ive done the same... Added an account, added a domain... updated the Directnic DNS to point at the site...

The admin has some pretty cool features - bandwidth throttling especially useful for my site (although the naysayers will say its not needed if bandwidth is unlimited)...

Looks very cool and straight forward so far...

I am interested to know your experience, please keep me updated.

Peter

Take a look at this

http://www.hostinvestigator.com/showthread.php?s=&threadid=14179

It has interesting stuff about dp


:D

Yeah I had read most of that post before I signed up.

So far so good. Documentation on some of the features in the control panel could be a LOT better - ie none exists :)

Im a very happy customer to date...

Originally posted by WebDork
Yeah I had read most of that post before I signed up.

So far so good. Documentation on some of the features in the control panel could be a LOT better - ie none exists :)

Im a very happy customer to date...

Are you monitoring the servers uptime? :rolleyes:

use http://www.easymonitor.com/

:cool:

Thanks for that. Every time I click on it - its up. Does that count :)

Will add the service you suggested though. A good idea.

For the last 12 months I have been using Interland, but my bandwidth needs have outgrown them.

They ALWAYS used to get hammered in most forums, but I have found their service to be exceptional.

Every now and again a few hiccups...

The thing that bugs me is people bitching about server quality when they are trying to get away with paying nothing but wanting everything.

If for $50 / month I get 1GB storage and 50ish GB bandwidth with an uptime of 95% or better - I'll be very happy.

Its an NT box so an uptime of over 95% is a fair ask :)

If I was on RackShack Id expect more like 99%.

WebDork - Everything still okay over at DPN?

Question for you: DPN's website says they offer web based email (reading, sending, etc). When asked directly, they say that they do not provide web email for all of your domains. Can you clarify this with regards to your account?

Thanks,
Michael

All good so far.

Havent tried the web based mail, but got an email last week saying that they had launched a new web based mail system for users...

many companies keep bandwidth throttle to particular kbps. for example they keep server on 128Kbps throttle so it can not use more then 50 Gb (example i haven't calculated exact). So there is very slow access to the contents of web site placed on such servers.

SO THERE IS NOTHING LIKE UNLIMITED. :D

:D :D :D :D < I LOVE THIS ICON

Hi

DataPacket did NOT advertise their reseller services as unlimited bandwidth, it is UNMETERED. It actually means that they don't care how much you use from what is available.... eventhough it may be throttle.

Since BRINET (which DataPacket owns) is using UUNET OC-12 (SONET) connections, I am sure BRINET pays a fixed monthly fee (from what I read at the UUNET's website on OC-12 connections).

Webhosting is not DataPacket's only avenue of income, they do have paying customers for their Internet Access Service (Dial-up or whatever).

It is the same with you 'lucky' Americans, you have DSL which I gather is always connected to the Internet which I think some pay a monthly fee. ISP doesn't care how much you download or upload, your maximum data transfer speed is whatever you DSL modem is able to churn out. You don't pay extra for downloading more data for that month do you? You just wait longer when download a larger file.

In Malaysia, our leased ISDN (64Kbps) connections are RM24,000.00/year. Around RM3.80 = USD1. Go figure. You don't pay for how much you download, you PAY FOR JUST having that line (mostly companies are able to afford them). In Malaysia, the datacenters can and will advertise as unlimited bandwidth...... owing that you can only use what is available to them (paid for/month).

All good so far.
Hi WebDork,

What's going on now? Are you still there?

Let's know, and I may signup with datapacket, too.

We can only hope he's faring better than we did. We were interested in their offer, for ourselves and a number of others down our way who are looking for something similar, but they have failed to respond to any of our emails.

Gary

So far so good.

Went down once - not sure for how long.

Currently have a site suspended for crashing the server.

Was using a very standard .asp stats script - so not sure why. Works on my local PWS server and Interland.

I dont think Im going to get any Tech Support :)

Their admin panel is VERY comprehensive - much more so than any of the other hosts I have used.

I find it somewhat confusing and no documentation exists (although apparantly its on its way).

Email support tends to get a next day or sooner response.

So far I havent had any negatives that I wouldnt expect from any other host.

Im still a very happy customer.

Have run the system for a couple of weeks with some minor accounts, and literally today am moving my main money maker account across...

Let you know how it all goes...

Originally posted by WebDork

So far so good.

Im still a very happy customer.



Well done mate. Just a shame these guys don't step up to all their emails. They might have some more happy customers. :-)

Gary

It sounds good.

I find it somewhat confusing and no documentation exists (although apparantly its on its way).
I read somewhere within this forum that Datapacket's control panel is powered by HostingController ( http://www.hostingcontroller.com/ .)

So why not check HostingController's site?! You may find out some documentation about it there since they are that control panel's programmer.

Let's know your search result of HostingController.

I have been keeping an eye on DataPacket for some time now, as they are just exactly what I need to start up my web hosting business. However, I am still amazed at how they can completely neglect any kind of customer support - I have sent them countless emails, including ones telling them if I don't get a reply soon I will take my business elsewhere, yet still they fail to respond. I can only assume they don't even bother to read half their emails.

And with several people here interested in hosting with them, why don't they post more often to reassure us?

Its a shame, because they do seem to offer an excellent package.

Keep us posted WebDork, and anyone else who hosts with DPN.

oh, and http://www.hostingcontroller.com/help/ appears to be the hostingcontroller manual

I have the same experience. Every time I email them, they only reply once. If I have additional question and reply to them. There will be no response.

Peter

you've had an email off them ?! lucky you !! out of about 6-7 emails I've sent them so far, I've had ONE reply - and that was an autoresponder saying 'we have received your email and will reply soon' !!!

They have autoreponders?

I have never receive an autoresponder reply!

Anyway, if anyone is interested to know, they seems to no longer honor the $39.95 special posted here. I sent them an email(I was going to sign up) asking how to take advantage of the special, and they say there is no special. I reply again making reference to WHT. And (guess what) I never got a reply.

Peter

Brian told me that it was only a 'short' time offer via email.

So I think the offer is no longer applicable.

*34 emails from DPN since 27 June 2001* Support isn't bad but I agree sometimes they are slow.

you surprise me !! i think the autoresponder came as a result of filling in the form on their 'live help' page (that's never manned !!)

i just can't get my head round how a company can neglect communication so much when they stand to make so much business. if they run their own NOC etc, howcome they haven't got the infrastructure to support it?

limited offer? i guess that's fair enough, though they could have made that clear in the original post, or in a followup. even so, $50/month isn't a bad price to pay when you consider what you're getting

by the way, zbco, should your signature read www.uniqUEhosting.com? because www.uniqhosting.com won't work in my browser.

just thought i'd mention it, sorry its offtopic

dpnh,

Why post your contact email address if you only use it to respond to potential clients? Besides, the word "help" in help@datapacket.net does create a certain expectation. Once signed up, you do not seem to use it. Perhaps you should change it to helpwhenitsuitsme@datapacket.net I am so sorry I did not join this forum earlier to see this thread. I have some emails sitting in your inbox which were quite important to me in my startup business. I still need the answers. 5 days now, many Forwards and counting.

I double checked my signature... and it reads www.uniqhost.com

where did you see www.uniqhosting.com?

Oh...also, "Live Help" is also misleading ....it implies a pulse somewhere. I suggest you rename that feature also.

zbco: ah, apologies, i must have misread it. wake up me!

to be honest, if dpnh hadn't posted in this forum, i'd have regarded DPN as a complete scam, and avoided them like the plague. yet it seems they have some happy customers who get replies when they need them, albeit without the same response times as other companies. i don't mean to flame DPN here as I would still like to take up reselling with them if I could only get through to them, but why be like this? why throw away so much business? that can't be good business practice. they seem absolutely dead other than the odd post on this forum.

They had h/w failures on one of their reseller servers and I was on it...... I was jumping mad..... shot a few emails about reliablity of the server (I didn't care much about tech help for me since I can't do more harm than the control panel).. but for my customers I wanted a stable machine! I was jumping mad..... I practically sent them an email every day I could not access the server (easy monitor did the monitoring for me every 15minutes).

After a few days, I received a mail out from DPN to all the resellers on that particular server explaining what happened. Bad Memory modules had to be replaced and the server restarted and h/w compatibility problems with the memory.

I sent them a 'thank you for the info' email. For the past few days I have been getting a reply within 24hours and I am contented. I am 12 hours ahead (Malaysian time) GMT +8.

sorry, you lost me a bit there - you say you sent them an email every day, and after a few days they mailed their resellers - then you say you had a reply within 24hours. i'm probably missing something, but that doesn't seem to agree

:)

ah right, i see now. man i'm on a roll tonight !!

well i'm glad the edit proves it to be a good thing not a bad !!! but howcome you get replies quickly and noone else seems to ?!?!

benoire:

1. I don't know why..... maybe because I contacted them even b4 they advertised here... I received replies even faster then (like within minutes) and maybe it so happens it was a working day in the USA.

2. I TRY not to put emotion into my e-mails..... especially when I am 'jumping mad'..... I said 'try', so sometimes my frustrations showed.

3. Be persistent.......... send emails..... but keep your cool.

4. Be a customer you would want to have yourself. You are human and so are they.

*36 emails from DPN since 27 June 2001*

For less than $50 / month for the services being provided, I am very happy to allow a considerable amount of leeway.

It depends on the nature of the site you are running of course.

If I was runing an ecommerce shopping site that my livelihood depended on, I would probably not use dpn (at the moment) until I have tested it further.

I would want a site where I can be assured of getting a response to any technical query within a few hours maximum.

Just for interest - is Brian the only one there ? He is the only one I have corresponded with.

I also corresponded with JB

oh, and http://www.hostingcontroller.com/help/ appears to be the hostingcontroller manual
Hi WebDork,

You see, those help documentation files are comprehensive and well prepared! You just link to the Web Admin. part from your site for your users' reference.

You're right. $50 for that hosting package is a good deal. We cannot expect too much at that cost.

By the way, I have put my head into the mouth of the "lion" too. Thanks for your info.

I have never put all my eggs in one basket so I don't care what's going on there.

Those Datapacket hosting accounts will be given, as an extra bonus, to our current and newly signup clients for free without inserting any banner. They should be appreciated.
:D :cool: :) :stickout ;)

Hi everyone

I cancelled my dpn reseller's account. They DO NOT accept freessl.com web server certs.... only Thawte and Verisign.

O well, you win some you lose some..... Their terms are too restrictive to my liking.

I hope to get back at least my advanced payment which they charged to my credit card (in all I was charged USD39.95 twice.. 6july and 15july)... 6 is the advanced payment which I want to get back.

They were fast at cancelling the account... like within half an hour. took them about 3 days to set it up.

Originally posted by zbco
Hi everyone

I cancelled my dpn reseller's account. They DO NOT accept freessl.com web server certs.... only Thawte and Verisign.

You've been with them for almost a month...you're the only person that has been able to actually correspond with them...and you're cancelling your account now because they don't install free SSL certs?

Surely the impact of that policy of theirs is something for your clients to consider?

I'm presuming you had no clients on them then? What have the 36+ emails to date been about? The weather?!?! :-)

Gary

Moved over to other reseller accounts!

No, it was the response to my last few emails that made me think that the terms and conditions of dpn hosting are a bit to restrictive. It as a backup host (round robin or fail-safe fall over) is good..

Originally posted by zbco
Moved over to other reseller accounts!

No, it was the response to my last few emails that made me think that the terms and conditions of dpn hosting are a bit to restrictive. It as a backup host (round robin or fail-safe fall over) is good..

So...... who'd you go with? :confused:

Michael

Just a short note to say that less than 2 days after moving my main site across to datapacket, I have closed my account.

I was running a 3Mb Snitz .asp database (one of the most common ones out there) with less than 200 registered members.

Apparently this was causing the server I was on to spike to 100% of CPU usage whenever a user opened a forum and I was in breach of the datapacket terms.

Unbelievable, I know.

The forum was immediately switched off and no alternative solution is available.

I posted a message on the Snitz forums and was told that this was pretty well impossible. Several users in there have sites with db's over 20Mb and several thousand users. They have no CPU resource issues.

If you are running a static html site with no backend db requirements then datapacket may be a good solution. My experience has been a costly one.

Everyone out there can now say a collective "I told you so..."

Understandably Im pretty pissed off... but probably more stunned than anything.

I guess it time to learn Linux - off to see how I go with Rackshack.

Originally posted by WebDork
Everyone out there can now say a collective "I told you so..."

I just want to know how you got in touch with them...in the first place... :-)

Gary

Originally posted by Editor


I just want to know how you got in touch with them...in the first place... :-)

Gary

Do you really want to know? :rolleyes:

From the nice ppl who post to this nice forum. :D

Well...I did at one stage. :-)

I've not had a single response from them, and this isn't the only forum where it's being reported that others have experienced the same thing.

But that's life.

Gary

I tried Datapacket - and have never seen a worse company. I moved 3 of my clients over to their servers. Had one DSN for use with their Cold Fusion service. After a week...one day...all sites were gone. Just completely gone...my main account was still there to log into...all settings and files were gone. Weeks have gone by, and no reponse from them. Stay away from this company. They do not answer emails. They do not answer the phone. But they kept my money.

I emailed them yesterday morning and you guessed it, no reply.

I was going to just sign up even if they didn't reply (I figured they're a big company but the service looks great), but after reading this thread I probably won't sign up @ all. I need a reply to my questions first.

I believe I saw something on their site that said Emails are usually answered within 24 hours, from the looks of it, even a plain answer is very rare.

On their site they have a couple english errors which also scares me. If you're a professional host and you use the wrong form of your (Should've been you're) or the wrong form of Then (Should've been than), then you'll probably lose some customers. I always look at details and this host seems to do whatever it wants.

Okay, this is kinda funny. :D

I saw the first post - and thought it was too good to be true. I also saw the second page where a few of you signed up.

I thought to myself, by the time I get to the last page - they will have horror stories and at least one of them will have cancelled.

Maybe I should start my own psychic hotline? :eek:

--Tina

Originally posted by AffordableHost


Maybe I should start my own psychic hotline? :eek:

--Tina

How much $$$ per minute? :D :D

$1 for a 10 second recorded message that says (in a thick Jamaican accent):

THERE IS NO SUCH THING AS UNLIMITED ANYTHING!


--Tina

You can't fool Mrs. Cleo.

Originally posted by bigperm
You can't fool Mrs. Cleo.


Hey, I actually got spammed by Miss Cleo a couple of weeks ago. :eek:

--Tina

Hey guys,

I was seriously considering DataPacket.net, and I e-mailed them with some pre-sales questions. After I read this thread, they were my last option in the world. Anyways, I sent out the e-mail yesterday at around 5-6PM my time and got a reply at 2PM today, again my time.

But, I have decided to go with Aletia Hosting! :D

No other people using datapacket.net now??

Please post here, if who is still using datapacket.net