Hello,

Has anyone some experience with BurstNET dedicated servers ?
I'm interested in their special offers.

And do they have some kind of 30 day money back guarentee on their dedicated servers ?


Thanks in advance

We have nothing but good things to say about BurstNET™ , they have the best value on dedicated servers going and the network is Blazing Fast™.


*BurstNET™ is copyright and TM by BurstNET Technologies.

*The best value on Dedicated Servers going and the network is Blazing Fast™ is copyright and TM by ME :D

*all others are copyright by their respective companies.

Portions of this thread have been cleaned. Please post below only if you've had direct experiences with BurstNET dedicated servers.

I believe they do have a 30 day money back guarantee on their dedicated servers.

Just do a seasrch on the board for Burst.net you will find many people with direct experience and many posts . There is certainly no need to start another Burst thread .

I have only been with them for a week, I have two dedicated servers through them and I have been very happy so far.

Originally posted by Get-Hosted.com
I believe they do have a 30 day money back guarantee on their dedicated servers.

I'm sorry, I think I accidentally threw a post by Sean which clarified this. My apologies to Sean, it was unintentional (and thankx Get-Hosted for reposting it, as they do have a 30-day money back guarantee).

<<MOD NOTE:>>
Again, portions of this thread have been removed.

I've seen enough Burst bashing threads, and I'm asking that *only* people with direct experience with Burst(tm) dedicated servers reply. I know there are people who have direct experience on the forum.

I've personally had experience with them, but not dedicated, and so long ago that many of my concerns simply do not apply anymore. I've also heard and talked to a number of members about their experiences but hope that they themselves will choose to post their experiences.

Please search the forum for past comments about Burst.
<</MOD NOTE>>

My Burst server just went down but did come back up w/in a few minutes. What was the problem this time?

dude think about it
it's burst, what do ya expect ;P
lol

go with weinbar or VO, verio, voxel.net (above.net east), pogolinux (above.net west) something good ;)

<< dude think about it it's burst, what do ya expect ;P lol >>

node9: How many more warning from the moderators is it going to take before you mature?

You have no first hand knowledge of our company, and you have never been a client.
What your grudge is with us I have no idea, but I recommend you go find something useful to do with your time.
Maybe you can run your own data center since you seem to know everything about us...you should have no problem competing with us then. Why do you insist on making these posts?...and it's not just us you target...you are nothing more than a instigator/troller.

Our network WAS NOT down, nor have we been having any problems.
Servers do go down once in awhile...and if your server went down and was only down a few minutes, then I would say we are doing our job pretty darn well.

Sean R.
BurstNET

If it goes down 5-10 minutes every week or two, I'll be happy. I would love to know the reason it went down, because I don't think servers go down spontaneously for no reason. Was it a network issue? Did somebody unplug the ethernet cable? Scheduled maintenance?? But again, even though on regular webhosting I have domains that have been running for 5 years now w/ no downtime whatsoever, I can live w/ 5-10 minutes every week or two....

Since the last major problem after the move (w/ the backup generators) it seems to be running ok and I'm praying that it will continue that way. I do have 3 open tickets, 1 opened on the 18th and 2 opened on the 21st that I so far got no reply on beyond the autoresponder......

I'm not thrilled about it but at least they aren't burning issues. Will they ever be answered or do I need to resend them?

1. I don't know who you are...ie...no idea which server is yours...so I cannot give a response on this issue. I was speaking generically in my last post. If you need specifics, you need to contact our support dept.

2. If you have a ticket more than 24 hours old that has not been answered yet, that means they were sent upstream to DarkOrb, because they are probably Cpanel issues...and we must wait until we get a response from them. In some unusual cases some tickets do stay open longer than 24 hours...but most do get answered in 4-8 hours. I know there are very few outstanding tickets open right now that are not from today's inquiries. I checked the ticket system and there are less than 80 open tickets right now, with less than half of that awaiting response/action from our staff (that includes sales/support/sysadmin/general/abuse issues...and spam)...most of them 4-8 hours old. The majority of pending tickets are regarding high end support issues that take alot of time to work on, and much of those are issue that relate to Cpanel bugs/problems.

Sean R.
BurstNET

burst
i'm not going to say much about your little post, because you'll just blow up on me on these boards like you always do just like when someone complains of a problem. Seeing as i am a "troll" or whatever immature name you want to call me, i'm just going to end this before you do something stupid.

Node9: I have nothing against you personally, I would react this way to anyone acting the same.

If a client has a legitimate complaint, then they have every right to post such.
(Though not every complaint needs to be made public, nor belongs in such public forums...
Never-the-less, they have the right to post such....)

My only problem is when individuals that are not BurstNET clients, have never been BurstNET clients, and have no first hand knowledge of our operations, make derogatory or false statements about our company. I am sure every other hosting company feels the same way, though they may not admit it or discuss it in public, as well as companies in completely different industries.

I am not asking you to recommend our company and push business our way, but I am asking you to stop making such statements about our company...you have never been a client, and know nothing about our operation...and I feel you are completely out of line making such statements. The moderators have already deleted some of your posts...which proves my point. You go out of your way to say derogatory things about our company...for a reason I cannot understand....most likely you are a competitor..or are being paid/comped by one to do these things...or maybe you a young kid who has nothing better to do...or just finds this amusing. I am tired of having to follow you around and reply to all your postings against us, and I am sure the other members of the forums are tired of reading it as well.


Sean R.
BurstNET

Originally posted by node9
burst
i'm not going to say much about your little post, because you'll just blow up on me on these boards like you always do just like when someone complains of a problem. Seeing as i am a "troll" or whatever immature name you want to call me, i'm just going to end this before you do something stupid.

Sean is not blowing up on you, and he's 100% correct.
If you can't take the heat, then you should not have posted anything at all in the first place.

If you have never used the service, why would you comment on them? Is there a specific reason to do so?

I have contacted Sean on several occasions, and I got my replies the same day. They have very low prices, for the service that they provide. Even though I have never used them, I never seen a perfect host.

At some point every company bumps into problems and makes mistakes, because sometimes it is impossible to escape them.

Originally posted by BurstNET

2. If you have a ticket more than 24 hours old that has not been answered yet, that means they were sent upstream to DarkOrb, because they are probably Cpanel issues...and we must wait until we get a response from them
Sean R.
BurstNET

Sean,

Uh, doesn't Nick work for you? Why do the tickets have to go to DarkOrb?

I am interested in BurstNET dedicated servers but what is the uptime guarantee.
Lets hear all BurstNET clients comments good and bad.

The only bad thing I don't like is the time it takes to answer question 4-8 hours is a very long time.

:D ;)

Wow, I don't know of many hosts that guarantee below 4 hour responses. I think your expectations are a little to high. If you don't choose a host because they *only* answer questions in 4-8 hours, then you won't find many for you.

I don't like the time it takes but the is not a major issue and it would not stop me from hosting with them as long as the uptime is good and ....etc.

uptime is at 99.7% and the network is blazing fast :)

You posted some interesting theories about ticket response times but I never got that kind of service from you. Usually when I open a ticket, if I really want it answered I open them many times before I get a reply. I wish I had those kind of response times.

I was speaking generically in my last post. If you need specifics, you need to contact our support dept.

OK, I did that at 4:46 am on Sunday July 1st. Here was my ticket:
"What happened? Server just went down but did come back up..."
Autoresponder replied but so far nothing from a human.

2. If you have a ticket more than 24 hours old that has not been answered yet, that means they were sent upstream to DarkOrb, because they are probably Cpanel issues...and we must wait until we get a response from them.

Interesting. Well, did you think to inform your customer what the wait is for? Or should we just guess?

2 out of the 3 support tickets that I mentioned in the above post have absolutely nothing to do with control panel. And also, I would think cpanel issues, Nick would be able to handle it, we all know what we mean here ;)

In some unusual cases some tickets do stay open longer than 24 hours...but most do get answered in 4-8 hours.

I wish that this were the case even go to 16 hours and I'd be happy. To tell the truth, as long as the server doesn't go down, I'll be relatively happy as you have trained me not to expect too much.......

First off, everyone is entilted to an opinion. Thus why we even have this forum. Second, you are always getting mad at people making assumptions. How do you know that he has not dealt with a customer of yours.

I can understand defending your company. Thats fine and dandy.

Stick to what you are good at and stop being such a goalie.


Originally posted by BurstNET
Node9: I have nothing against you personally, I would react this way to anyone acting the same.

If a client has a legitimate complaint, then they have every right to post such.
(Though not every complaint needs to be made public, nor belongs in such public forums...
Never-the-less, they have the right to post such....)

My only problem is when individuals that are not BurstNET clients, have never been BurstNET clients, and have no first hand knowledge of our operations, make derogatory or false statements about our company. I am sure every other hosting company feels the same way, though they may not admit it or discuss it in public, as well as companies in completely different industries.

I am not asking you to recommend our company and push business our way, but I am asking you to stop making such statements about our company...you have never been a client, and know nothing about our operation...and I feel you are completely out of line making such statements. The moderators have already deleted some of your posts...which proves my point. You go out of your way to say derogatory things about our company...for a reason I cannot understand....most likely you are a competitor..or are being paid/comped by one to do these things...or maybe you a young kid who has nothing better to do...or just finds this amusing. I am tired of having to follow you around and reply to all your postings against us, and I am sure the other members of the forums are tired of reading it as well.


Sean R.
BurstNET

<< First off, everyone is entilted to an opinion. Thus why we even have this forum>>

Correct, everyone IS entitled to an opinion (and keep it to themself)...BUT...they are not entitled to post/mention/discuss such things in public. There are such things as slander, libel, defamation of character, etc....I am not saying this is any of those things, but there ARE limits as to what you are allowed to say in public. Just like yelling "fire" in a crowded building....you really may have an opinion that there is a fire, but you can't just go around yelling such all the time. The point is this guy has no firsthand knowledge of our company, but has a problem with us for some reason. Why, I have no idea...but if you do a search on all his post...you'll see he targets us as often as he can. Most of his posts are negative jabs at us, and contain no real useful information or point whatsoever...he just likes to make us look bad.

<< How do you know that he has not dealt with a customer of yours. >>

Because I know he is not, and never has been, a client.


Sean R.
BurstNET

I'm not nor have I been a client of BurstNet. But, I feel the need to voice my opinion.

If you're going to trash on BurstNet, you should at the least, have been or are a client of them.

Thank you, flame me if you wish.

As a customer of Burst and also a visitor to this forum I'd like to add that I always feel funny posting about Burst here. The same way one person is accused of being a troll, I find odd how there are people coming in to defend Burst so much and wonder if they are a troll (I dunno what that means but to me it means someone pretending to be impartial but actually having an agenda).....Flame ME if you want, but that's my impression, but I have no proof so I'm not sure....

I stuck my neck out to help the next guy and truly in a desire to make Burst a better company by forcing into the public their bad service. In the past I've been put on the defensive by people I never knew even though I'm the one that got screwed.

As to why I post it publicly, that's because the private route never worked and I really got more than fed up, if I can spare someone else the headache I go through, why not?

And who knows, maybe one day Burst will care more about responding to customers than they do to wasting their time getting new customers on these boards before they fixed their in house bad support...but I'm not holding my breath..

Speaking of your machine being down, it might be bec. it is low on ram? or some of your users are using Akopia:smash: and crashed your machine. As long as it is back online in a matter of a few minutes then all is well and good :cool:

Yeah you are right...

Forget about our Freedom of Speech.

What country do you host from?

Originally posted by BurstNET
<< First off, everyone is entilted to an opinion. Thus why we even have this forum>>

Correct, everyone IS entitled to an opinion (and keep it to themself)...BUT...they are not entitled to post/mention/discuss such things in public. There are such things as slander, libel, defamation of character, etc....I am not saying this is any of those things, but there ARE limits as to what you are allowed to say in public. Just like yelling "fire" in a crowded building....you really may have an opinion that there is a fire, but you can't just go around yelling such all the time. The point is this guy has no firsthand knowledge of our company, but has a problem with us for some reason. Why, I have no idea...but if you do a search on all his post...you'll see he targets us as often as he can. Most of his posts are negative jabs at us, and contain no real useful information or point whatsoever...he just likes to make us look bad.

<< How do you know that he has not dealt with a customer of yours. >>

Because I know he is not, and never has been, a client.


Sean R.
BurstNET

hostShopping2: I don't understand...if you feel we provide such a "bad service", then why have you not moved to another hosting company? I am not saying your business is not important to us, but it just seems if you were so unhappy you would have left a long time ago. If you have not, then I can only assume that the service IS NOT that bad, and you feel confident enough that support will reach the levels you are looking for sometime in the future.

In general I think too many customers out there (I am not directing this at you hostShopping2...) think that the web hosting industry is like the phone company....you expect an answer and to be dealt with on the spot...well, maybe if you pay 3-4 times as much to a company like Exodus you will get that kind of service...but the way the industry runs now, that is not going to happen. It takes time for a host to look into a problem, diagnose theproblem, and correct the problem. You cannot fix some issues just by pressing a button, or typing one word. One of the few clients that we have actually lost on our managed dedicated servers cancelled because they didn't get tech suppotr issues fixed in less than 30 minutes. I mean really, I cannot get a password out of our database, log in to their server, re-create the problem, and attempt to fix it in that much time, let alone complete the task. People need to realize that there are people behind the scenes working on their issues and not just a robot working as a sysadmin for you...be patient, understanding, AND realistic, and your problems will get attended to.


Sean R.
BurstNET

<< Forget about our Freedom of Speech. >>

That only goes so far...
And yes I am darn proud to be an American.

Are you saying that you think slander, libel, defamation of character lawsuits are frivolous?

If so, how about letting me state anything I want about the company you work for...lying to the public, getting false info posted to the public, picketing your office, etc.....to the point where they loose enough clients, and have to lay you off in order to stay in business...just to exercise my "freedom of speech".
I don't think you would like it...nor would I ever think of doing such a thing...it's just plain wrong.

The freedom of speech only reaches so far before someone will stand up and take you to court because you went too far.

Sean R.
BurstNET

Why do you even post here? I don't know of many other providers that are constantly having to defend themselves and post here? I can understand rules and all. But flaming is allowed. Period. There was no profanity. I said it before and I will say it again.

Stick to what you are good at. It certainly isnt posting here.


Originally posted by BurstNET
<< Forget about our Freedom of Speech. >>

That only goes so far...
And yes I am darn proud to be an American.

Are you saying that you think slander, libel, defamation of character lawsuits are frivolous?

If so, how about letting me state anything I want about the company you work for...lying to the public, getting false info posted to the public, picketing your office, etc.....to the point where they loose enough clients, and have to lay you off in order to stay in business...just to exercise my "freedom of speech".
I don't think you would like it...nor would I ever think of doing such a thing...it's just plain wrong.

The freedom of speech only reaches so far before someone will stand up and take you to court because you went too far.

Sean R.
BurstNET

I am done with this thread.

:flamethr:

<< The same way one person is accused of being a troll, I find odd how there are people coming in to defend Burst so much and wonder if they are a troll >>

Notice that the people actually sticking up for us most of the time are ACTUAL CLIENTS...with first hand knowledge ofthe service we provide. Go ahead, check out their domain name registrations or contact them, they will tell you they actually use the service and are pretty satisfied with it. While on the other hand, most of the flames we get are from people that ARE NOT CLIENTS. This is not to state we have not had some real complaints before, but we are only human and do mess up once in awhile...just like every hosting company in the industry...no matter who they are.

Sean R.
BurstNET

<< But flaming is allowed. >>

Umm, and you read this where? Try reading the forum rules again...


Sean R.
BurstNET

:flamethr:

Oh yeah, one last thing. To quote the first 3 rules:

"Flaming or other users
We encourage you to challenge ideas, statements and beliefs, just do it with civility and respect. Do not viciously insult other members. Sometimes people can make mistakes!

Harassment of other users or moderators
Please do not trouble and annoy another member continually or to make repeated attacks on someone without foundation or proof.

Trolling
Trolling, defined as posting with a clear intent to provoke anger, and incendiary posts, will not be tolerated. "

If you think someone is breaking them, dont cry. Report to the moderator. Kind of like when you are in school and someone insulted your sneakers because keds werent in style. You report them to the teacher.

hostShopping2: I don't understand...if you feel we provide such a "bad service", then why have you not moved to another hosting company?

I've thought about it many times, but I want some stability. It took me months to move everything over to the burst server, it is not so easy to switch hosts for me.

I truly am praying that things get better. And I don't even know where I would go. Venturesonline sounds nice, but the founders are who I signed up w/ in the first place and through company sales wound up with you. Every provider has problems and I am aware of that.

On the other hand, I'm not being unreasonable. I'd be happy w/ 24 hours turnaround, even 48 hour turnaround on non-urgent matters. You will agree that this is a fair timescale? And I'd also expect that if it took more than 48 hours because of darkorb or other reasons, that a human being would explain it rather than leaving tickets open for so long with us wondering what's going?

I'm happy to call this thread over and to call a truce, but I'd appreciate if someone took these complaints seriously and did something to improve the situation rather than telling the forum that tickets get opened and closed 4-8 hours, as that is infuriating to customers who have not had that experience at all.

Fair enough?

Originally posted by Madman2020
Why do you even post here? I don't know of many other providers that are constantly having to defend themselves and post here? I can understand rules and all.

First, let me say I am not for nor against BurstNet in any way. If I were looking for comments about them, I'd want to see more actual comments by people who have used their services and less commentary about what members have read, or think.

Burst isn't ahost that people on this forum haven't used, and although everyone is free to discuss things, it just seem obvious that actual customer comments would be more useful. If you subtract all the commentary from BurstNet threads, I think you'll get a clearer picture of the good, the bad, and the ugly, so to speak.

We don't like to limit discussions and people's opinions but if you search for burst, you'll find enough threads of Burst discussions and I really think they've been bashd enough and now need to either shine or sink based upon actual customers reviews.

But flaming is allowed. Period. There was no profanity.

Please note that the guidelines prohibit flaming, harrassment, trolling, and discourage this type of behavior.

Originally posted by BurstNET
<< First off, everyone is entilted to an opinion. Thus why we even have this forum>>

Correct, everyone IS entitled to an opinion (and keep it to themself)...BUT...they are not entitled to post/mention/discuss such things in public. There are such things as slander, libel, defamation of character, etc....I am not saying this is any of those things, but there ARE limits as to what you are allowed to say in public. Just like yelling "fire" in a crowded building....you really may have an opinion that there is a fire, but you can't just go around yelling such all the time. The point is this guy has no firsthand knowledge of our company, but has a problem with us for some reason. Why, I have no idea...but if you do a search on all his post...you'll see he targets us as often as he can. Most of his posts are negative jabs at us, and contain no real useful information or point whatsoever...he just likes to make us look bad.

<< How do you know that he has not dealt with a customer of yours. >>

Because I know he is not, and never has been, a client.


Sean R.
BurstNET

Sean, if you did your "research" correctly, you would know that I have said many times before, that I have talked to your support at Burst, and they are terrible. They seriously do not know what they are talking about, I ended up just hanging up because the guy was clueless. What kind of people do you have down there? That ++++ all these damn complaints/posts i see all the time about your support, what does that say about you?

I make you look bad? buddy you make yourself look bad with your bad support/service. If it wasn't bad, people wouldn't complain. If your responses weren't so slow on customers, then people wouldn't complain. But I mean, that's okay, why answer a ticket #, or somethign like that, just answer their problem on WHT when they resort to COMING HERE HOPING TO GET YOUR ATTENTION :), and of course, they usually do, least from _what I've seen_ ..... and that's alot :)

You keep rambling about how I have never been a client, so what, I have never beeen a client. However, I don't need to be a client, to see how bad your service is, your customers have had to resort to publishing their problem on here, and many people like me have read it. After all the posts ive read about Burst, do you think i'd even want to WASTE MY TIME purchasing a dedicated server from you guys? or some sort of service? hah, no way.

And you say, "most of my posts are negative jabs at us"

Well, i look for interesting things to reply to, in this forum, and I can't help it notice seeing "BURST" so much

BURST BURST BURST everywhre i look

You guys are popular man. Popular in what way? I think everyone can do searches :)

You know why I recommend companies like PogoLinux, voxel.net, or weinbar, or some other good providers?
BECAUSE THEY ARE GOOD, and unless I started seeing a hell of alot more positive posts, i would never waste my time with your service

that's all for now :)

Oh, and by the way Sean.. Don't you have a ticket # to answer? you should check

I remember this...

Can you tell us what questions you asked that they were clueless about? I remember Sean saying they were very odd questions, and then you hung up right away. I'd like to know in more details what went on in that phone call that was so terrible.

Well, Get-Hosted,

It was a very long time ago, but I was in SEARCH of a dedicated server at the time, and I had called BurstNET to inquire about one. They did not know what kind of connection/bandwith they had, I had to tell them what it was. (ds3 at the time).

I asked how long their special $99 offer was going until, and they told me they didn't know.
I asked why didn't he know, he then said "uhhhhh........ uhhhhhhhhh.. well... you would think i should konw, but i don't, for your questions, we have EMAIL!"
So i sarcastically said REALLY? and then he began to explain to me about e-mail, so I hung up. Rude, yes, do I care, no. Waste of time? yes.

First impressions mean alot sometimes, if a host, or a rep from a host, cant properly answer your questions, or support what they claim, it kind of drives me away from them. I'm sure others feel the same. Doesn't really matter to me anymore, I would never go with Burst. I'm pretty happy with my current provider.

Originally posted by BurstNET
<< First off, everyone is entilted to an opinion. Thus why we even have this forum>>

Correct, everyone IS entitled to an opinion (and keep it to themself)...BUT...they are not entitled to post/mention/discuss such things in public. There are such things as slander, libel, defamation of character, etc....I am not saying this is any of those things, but there ARE limits as to what you are allowed to say in public. Just like yelling "fire" in a crowded building....you really may have an opinion that there is a fire, but you can't just go around yelling such all the time. The point is this guy has no firsthand knowledge of our company, but has a problem with us for some reason. Why, I have no idea...but if you do a search on all his post...you'll see he targets us as often as he can. Most of his posts are negative jabs at us, and contain no real useful information or point whatsoever...he just likes to make us look bad.

<< How do you know that he has not dealt with a customer of yours. >>

Because I know he is not, and never has been, a client.


Sean R.
BurstNET

:bawling:

Sean= :pimp:

BurstNET you should not keep replying to him and let your services do the talking because the more you give attention to his reply the more he will put your company down whether it is correct or incorrect.

I am not against someone writing about a company if they had a bad experince but not to keep on and on and on about it as that company may have improved its services since you were with them. I am a reseller and have 3 accounts with 3 diffferent company they all have their good and bad but I would not go around and keep puting them down and one of them was so bad at one point but now they are excellent the uptime almost 100%.

;)

Perhaps I misinterpreted the rules, but correct me if I am wrong. I was under the impression that flaming is allowed as long as it is not duragatory. Perhaps my definition of flaming differs from here.

Point taken, Chicken.

Originally posted by Chicken


First, let me say I am not for nor against BurstNet in any way. If I were looking for comments about them, I'd want to see more actual comments by people who have used their services and less commentary about what members have read, or think.

Burst isn't ahost that people on this forum haven't used, and although everyone is free to discuss things, it just seem obvious that actual customer comments would be more useful. If you subtract all the commentary from BurstNet threads, I think you'll get a clearer picture of the good, the bad, and the ugly, so to speak.

We don't like to limit discussions and people's opinions but if you search for burst, you'll find enough threads of Burst discussions and I really think they've been bashd enough and now need to either shine or sink based upon actual customers reviews.



Please note that the guidelines prohibit flaming, harrassment, trolling, and discourage this type of behavior.