My name's Shaun I am the founder of NerdHelp.com (a slowly, by steadily growing tech support community).

Over the past year I have wasted about $150 on my last 2 hosts who, sadly, had failed me horribly.

I learned from my mistakes though, and thus, put Milescape through a very close and very paranoid watch.

I am VERY happy to say I have chosen milescape. I had checked out PERSONALLY over (and I am not exaggerating) 200 other hosting sites before I found Milescape and not one of them offered as good of packages as Milescape. And to top the list, NO OTHER HOST can top Milescape's customer support.

If you ever have problems, just post it in their forums and within a short while, the very helpful Quan will have replied to your post.

No more waiting for help. Stressing about a problem. Trying to find a tech support email. Or waiting on hold...just post a message and Quan is there.

So yes, I totally, and whole heartidly support Milescape.

For the rest of the hosts I see here on this forum, some where of the (literally) 200 hosts I checked, some are not. But no matter what the case, MileScape--i know--is the best of the best and truly sets a standard and should be made a model site for all others to look at when providing online services.

The only flaw I could see with MileScape is that it had a run in when a nasty worm a month or so ago that caused some bad downtime, but the worm has been fixed and my site hasn't had significant downtime in a long while. It has gone down for several minutes without warning, but I just ask in the forums what happened and they let me know.

Basically...it's not perfect, but it's perfect for me =).

Milescape...they combine a nice price with a very nice package and back it up with awesome tech support and hosting...what more could you want..seriously?

--Shaun S., aka HeadNerd, founder NerdHelp.com

(Edited with a lil' help from the thread ;))

:spam: :D

How long have you been with them?

Not many people have time to post effusive praise unless they have a particular event to describe (support problem solved etc..).

And in other important matters: nerdhelp.com

"Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /home/headnerd/public_html/includes/sql_layer.php on line 357"

Is this on purpose? Catchy NerdHelp marketing? I don't know how many visitors are going to give you the benefit of the doubt.

How long have you been with them?

About 5 months now.


Not many people have time to post effusive praise unless they have a particular event to describe (support problem solved etc..).

I can't think of too many imparticular...because I really haven't had that many problems.

But, for example, there are always warnings before downtime. And in the case of downtime, there is a swift and quick explanation.

Also, I had a problem logging into my mail and it was replied to and fixed within minutes.



"Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /home/headnerd/public_html/includes/sql_layer.php on line 357"

Is this on purpose? Catchy NerdHelp marketing? I don't know how many visitors are going to give you the benefit of the doubt.

Actually, if you would have bothered to scroll down about 5 lines and look at the forum topics, the 2nd topic called "The Darn Error" would have shown you some insight to it.

And if you would have looked forward you could have read a few topics talking about how my PHP-Nuke freaked out on me an produced that error. But due to school, etc. I don't have the time to fix it at the moment.

Next time try reading ;).

I'm planning on redesigning it anyways, and so far the guests haven't seemed to mind...but once again, that error has nothing to do with the hosting, it has to do with a random PHP error that flipped out.


Edit:
Also, it just hit me with your little spam image...This post has nothing to do with spam. I run a tech support forum. I like to help people. And therefore I would like to inform others of my research and the host I finally found.

Why do you take such offense to this and have to come off almost immediately in a sort of sarcastic-online tone? I don't think I did anything to you to try and make or make you angry. And if I did, I apologize.

All right. Points taken. I am glad you like your host.

200 hosts? I'd get bored looking about 20.

It's a good to hear you have found your best host.

I agree. Nice, thorough review of your host, HeadNerd! Thanks.

They seem to be a good host, but not the "BEST!"

That's subjective of course, oh and I bet I could beat their support :p (joking, although i've never had complaints)

There is no "BEST" host. A host is a fairly personal thing to chose, everyone has a preference as to what they see most important. Its nice when you find YOUR best host.

Winkie: Im sure your support is fine - but it will improve when there is more than just 1 of you :)

If you ever have problems, just post it here and within a short while, the very helpful Quan will have replied to your post.

Ermmmm - You shouldn't use WHT as a means to get help from a company!!!

HeadNerd, it's great that you have found what feel is "the best host."

On another note, I get pretty irritated when I see people screaming "spam" just because someone has something nice to say about their host.

While it's a fair "opinion" that many folks don't have the time to post an extensive GOOD review of their host, it's primarily the case, that they simply don't TAKE THE TIME to do it. HeadNerd apparently DID have the time, and used it, to comment on his host.

While others won't take the time, primarily, to boast about their host, you can sure place money on the fact that when something bad happens, they "have the time" to write a 20 paragraph post at WHT complaining about it. That appears to be just dandy with everyone else, just as long as you don't say anything good about the host.

It has just been my observation that almost every good review posted on WHT is followed by someone screaming "SPAM! SPAM!" While every bad review is replied to with non-sense, and making sure their signature is proudly displayed.

Come on folks, not everyone hates their host, and some folks want to tell people about it.

Cut HeadNerd some slack. He only showed up here 8 hours ago.

I do think it amusing though he thinks always being notified of downtime is the best thing.

On another note, I get pretty irritated when I see people screaming "spam" just because someone has something nice to say about their host.

oh yess...been there...even *the boss* jump in too. *sigh*

Headnerd -

I can understand your sentiments. Truly I can. But some of your comments simply suggest immaturity, and thus it's hard to take anything you say particularly seriously.

I had checked out PERSONALLY over...200 other hosting sites before I found Milescape and not one of them offered as good of packages as Milescape.

Everyone wants something different from their hosts. After "200" sites you found something that appealed to you particularly. But your taste is not the measure of objective reality that you seem to be proposing.

Also note that you've only been with them for 5 months. That's not long. Seriously. Just wiat to see how your host reacts when the poop hits the fan at supersonic speed.

But, for example, there are always warnings before downtime.

Warning of downtime for maintenance is laudable. But you've inadvertently given the impression that mileshost is repeatedly offline.

Why do you take such offense to this and have to come off almost immediately in a sort of sarcastic-online tone?

I presume it's the tone with which you entered. ;) Don;t get me wrong, we all love a good supportive host. Users often have one (or more). :) But do note that WHT is populated with webhosts. And by your own pronouncement, you have effectively consigned the great and the good to Hades.

Methinks not everyone will welcome that. ;)

This is what I found in their forums:
I signed up, and one hour later the server went down (nothing I said!!!) and for 6 hours there was no contact, so I went to town and now you are up again. .... Does this happen frequently ???

And this:
I've been with Milescape for about 4 month now (I think) and from my experience, I can say that despite the great service, I'm not happy about uptime - the 99.9% uptime is nowhere near reality, and, if you browse this forum, you'll find out that uptime is what most costumers complain about...

.....because typically you would have a 24/7 team monitoring the servers. This is not the case with Milescape - yes, I know, it's a small company - Quan is the man behind the scenes and he's only human ........

Hmmph!
Tweedledum and tweedledee!
S.K

that sheds a somewhat new light on things really. I mean, that would technically mean that HeadNerd is the exception to numerous others.

Everyone else is having problems, except HeadNerd?

I'll wait to see some more replies, but I'm almost tempted to take back my first reply and apologize to Joe Bonanno

200 hosts? I'd get bored looking about 20.

Yeah, but after wasting $150 of my money, I just kept going and searching.


I agree. Nice, thorough review of your host, HeadNerd! Thanks.

Thanks :)


They seem to be a good host, but not the "BEST!"

That's subjective of course, oh and I bet I could beat their support :p (joking, although i've never had complaints)

I suppose that is sort of one-sided on my part. I added "(In My Opinion)" to the forum topic to kinda balance it out.

Like I said, there are many hosts that I looked through on my search that I have seen in this forums, but you were not one of them, so I can not judge your service. You might just as well have an awesome service too :), I didn't mean to take anything away from that, so my bad.

I just really like my host so I thought I'd do a "recommendation/testimonial" to share the love lol.


There is no "BEST" host. A host is a fairly personal thing to chose, everyone has a preference as to what they see most important. Its nice when you find YOUR best host.

That's true, like I said above, I changed to topic to help round it off a little bit.

But every now and then one must cheer his/her heart out for their home team regardless of the nature of the word "Best". If that word was so guarded, I wouldn't see so many "World's Best Mom!" coffee mugs at Target. lol.

But you see what I'm saying? I just am really pleased with my host and thought this would be a nice place to give such a recommendation on my part.


Ermmmm - You shouldn't use WHT as a means to get help from a company!!!

Ah my bad. I didn't catch that. Blame the dyslexia or my tired eyes. I meant to say "just post it there" as in milescape. I'll edit it. I apologize.


HeadNerd, it's great that you have found what feel is "the best host."

On another note, I get pretty irritated when I see people screaming "spam" just because someone has something nice to say about their host.

While it's a fair "opinion" that many folks don't have the time to post an extensive GOOD review of their host, it's primarily the case, that they simply don't TAKE THE TIME to do it. HeadNerd apparently DID have the time, and used it, to comment on his host.

While others won't take the time, primarily, to boast about their host, you can sure place money on the fact that when something bad happens, they "have the time" to write a 20 paragraph post at WHT complaining about it. That appears to be just dandy with everyone else, just as long as you don't say anything good about the host.

It has just been my observation that almost every good review posted on WHT is followed by someone screaming "SPAM! SPAM!" While every bad review is replied to with non-sense, and making sure their signature is proudly displayed.

Come on folks, not everyone hates their host, and some folks want to tell people about it.

My thoughts exactly...it's just like...I don't know. After wasting $150 on hosts who have only let me down, then finding milescape...it just makes me beyond happy that I need not worry about being ripped off or having to suspiciously watch my host to make sure they aren't doing somthing a little "iffy".

I couldn't find a "testimonial" forum on this site, so I posted it in this forum.

I also agree with your opinion on the spam thing. lol, in fact I outline it about the same way in my TOS.


Cut HeadNerd some slack. He only showed up here 8 hours ago.

I do think it amusing though he thinks always being notified of downtime is the best thing.

I am a newbie...but I don't understand why that would matter on my opinion.

As for me liking notification before downtime...it is the best thing. Why wouldn't it be? Would you rather see your site down and not know why? Or get an announcement that says somthing like "At 12am on April 24th the X server will be down for Y hours/minutes for upgrades/repairs".

I think that is great. Takes out the stress of "wondering". I mean...if you don't like that, that's fine too...but I just like knowing what's going on without the worry and wonder.


Everyone wants something different from their hosts. After "200" sites you found something that appealed to you particularly. But your taste is not the measure of objective reality that you seem to be proposing.

Also note that you've only been with them for 5 months. That's not long. Seriously. Just wiat to see how your host reacts when the poop hits the fan at supersonic speed.

I agree with your thoughts on taste and appeal...but...lol...I'm not sure if I quite get what you mean by "how my host reacts when the poop hits the fan at supersonic speed". If you mean that I will react differently when my host has a bad run of luck...I might get miffed...but then again, due to the excellent uptime and service I've been getting, I doubt I will get that angry. I'm one that mentally notes good service and what not, and then when the time comes when I have a chance to be angry, I just review to myself all the good things and bad things the host has done and then I know if I really need to yell at him, or if I know the host is doing as well as humanly possible. In this case, they are :).


This is what I found in their forums:

quote:
--------------------------------------------------------------------------------
I signed up, and one hour later the server went down (nothing I said!!!) and for 6 hours there was no contact, so I went to town and now you are up again. .... Does this happen frequently ???

--------------------------------------------------------------------------------


And this:

quote:
--------------------------------------------------------------------------------
I've been with Milescape for about 4 month now (I think) and from my experience, I can say that despite the great service, I'm not happy about uptime - the 99.9% uptime is nowhere near reality, and, if you browse this forum, you'll find out that uptime is what most costumers complain about...

.....because typically you would have a 24/7 team monitoring the servers. This is not the case with Milescape - yes, I know, it's a small company - Quan is the man behind the scenes and he's only human ........
--------------------------------------------------------------------------------



Hmmph!
Tweedledum and tweedledee!
S.K

I beleive that was posted during the USA-Iraq war when it first started and sites were getting hacked and attacked.

Milescape was hit with a trojan-like worm that caused some downtime. Yes it was a few days of really bad downtime...but then again...the moment it happened, the owner went out, got a new drive, a new OS, re installed it, and transferred all the data.

For the amount of damage I know worms can cause, I think that they handled it great. Yes, like I said, there was downtime...but like I said earlier in this post...I weighed the downtime against the fact that Quan was quickly dealing with it and before the Worm epidemic...it was crystal clear sailing.

So for people who were with milescape before that happened, we understood...but sadly for the ones like you quoted, they came in right at the impact of the problem, so their opinions of the service were sadly warped due to a problem that--in my opinion--was taken care of exceptionally well.



that sheds a somewhat new light on things really. I mean, that would technically mean that HeadNerd is the exception to numerous others.

Everyone else is having problems, except HeadNerd?

I'll wait to see some more replies, but I'm almost tempted to take back my first reply and apologize to Joe Bonanno

Please make sure to read the reply to the quote above this one.

Then again, I always make sure to look at things from different angles, and I know that it doesn't look that good for me to say "it's great with uptime" and see posts on the downtime...but like I said...it was justified...it's just that the people who came in right at the moment of the problem didn't get to have the great first impression that I and so many other clients of milescape got.

I think my post was too long so it glitched out the forums or somthing. LOL. Basically it says that idoogleceo made the last post. Anyways, im just posting this to see if I can jog it to recognize that I posted so it doesn't look like this is a ghost topic or somthing.

Edit: It worked =)

I beleive that was posted during the USA-Iraq war when it first started and sites were getting hacked and attacked.


Are you kidding me? lol

Do you realize how many hosts have used this excuse, but have yet to find any resources to back up that claim?

The way I see it, if you truly enjoy their service....great. You have the right to post that if you choose. I don't think it's fair for someone to just start jumping on you and instantly suspecting spam.

However, after looking at their forums, and seeing that just about everyone else, that's a client of their's, seems to really dislike the service, it's a really hard determination, to figure out if it is indeed spam, or not.

"I am a newbie...but I don't understand why that would matter on my opinion.

As for me liking notification before downtime...it is the best thing."

The quality of your opinion doesn't matter if you are new to the board or not, but each board has its own ways and culture. That is what I meant.

In regard to downtime notification, not all webmasters would consider the notice of any value, all they care about is whether the site is viewable or not.

The "best" thing is not a notice about downtime, but uptime, which is why I thought your statement was amusing.

Originally posted by idoogleceo
HeadNerd, it's great that you have found what feel is "the best host."

On another note, I get pretty irritated when I see people screaming "spam" just because someone has something nice to say about their host.

While it's a fair "opinion" that many folks don't have the time to post an extensive GOOD review of their host, it's primarily the case, that they simply don't TAKE THE TIME to do it. HeadNerd apparently DID have the time, and used it, to comment on his host.

While others won't take the time, primarily, to boast about their host, you can sure place money on the fact that when something bad happens, they "have the time" to write a 20 paragraph post at WHT complaining about it. That appears to be just dandy with everyone else, just as long as you don't say anything good about the host.

It has just been my observation that almost every good review posted on WHT is followed by someone screaming "SPAM! SPAM!" While every bad review is replied to with non-sense, and making sure their signature is proudly displayed.

Come on folks, not everyone hates their host, and some folks want to tell people about it.

While I am happy that he found the best host for him, I must, in the interest of maintaining some jorunalitism integrity here, point out that a "good" review is objective - it highlights the faults and the strengths.

It is okay if the faults are minor - that is a good thing. Just don't tell me thay don't exist. I'm about as likely to believe that as I am to believe that there is a such thing as unlimited bandwidth ;)

With all the journalism idealism behind, congratulations on finding your best host. :)


I beleive that was posted during the USA-Iraq war when it first started and sites were getting hacked and attacked.

Milescape was hit with a trojan-like worm that caused some downtime. Yes it was a few days of really bad downtime...but then again...the moment it happened, the owner went out, got a new drive, a new OS, re installed it, and transferred all the data.


It is not the virus that is the problem - it is the way of dealing with it. If you had a crop of apples and one had a worm in it, would you destroy the entire crop? ;)

I believe, in my opinion, that this is an "excuse" and not a "reason."

Are you kidding me? lol

Do you realize how many hosts have used this excuse, but have yet to find any resources to back up that claim?

The way I see it, if you truly enjoy their service....great. You have the right to post that if you choose. I don't think it's fair for someone to just start jumping on you and instantly suspecting spam.

However, after looking at their forums, and seeing that just about everyone else, that's a client of their's, seems to really dislike the service, it's a really hard determination, to figure out if it is indeed spam, or not.

I'm sorry you feel that way... but the fact is, I gain nothing from this post...so I don't understand how it can be "spam".

It is not the virus that is the problem - it is the way of dealing with it. If you had a crop of apples and one had a worm in it, would you destroy the entire crop?

I believe, in my opinion, that this is an "excuse" and not a "reason."

You can't compare it that way. With online worms--the harsh ones--it is nearly impossible to ever get rid of it. It is in the case of "online fields" easier to just burn the field and start over than kill the worm, re-plant your "apple trees" and then get suprised a month later when each tree has a shiny worm chewing its way through the apples.

Once again, I'm sorry you guys think so low of MileScape...but for how much it was and how great the service is, it is still the best in my opinion.

Originally posted by exogen
200 hosts? I'd get bored looking about 20.

I don't think low of it - I can't at all say that because I haven't tried it at all - I just have to draw conclusions and those never thend to be good.

I'm happy that you found your host, I just think that you should highlight it's faults, however small, to lend an air of objectivity to your review. It makes it sound more convincing :)

You know, it's sad that people are quicker to define a host for an hour of downtime and not months and years of uptime :rolleyes:

That is very true. You are right. I will edit my first post to reflect that. My bad.

No problem. I'm just here to serve the customer, even if it's not my customer ;)

It might be worth doing a point-by-point comparison with your new host and previous post to help illustrate exactly how good the host is :)

? I don't get what you mean by "point-by-point" comparison...

Originally posted by HeadNerd
Once again, I'm sorry you guys think so low of MileScape...but for how much it was and how great the service is, it is still the best in my opinion.

Headnerd don't take it personally the bulk of the posters here are hosts who live for tearing apart their competitors. You like your host and you're letting other potential customers know about it and we appreciate your feedback and suggestions. Disregard the naysayer since they have hidden agendas. WHT encourages comments on hosting service from customers like you not from competitors looking to put another host down. There are so many bad host out there that it's refreshing to see a positive review even though it's been tarnished by all this negativity.

Point-by-point like say "this is how one thing on the bad host and this is how is was done better on the good host." and go on for all the different things ... i.e. the hosting packages, features, customer support, etc.

:)

Ohhh. You mean compare my new host (milescape) To my old hosts?

Lol that is waay to easy... my last host was FDC and they completely let me down :angry: (As you can see if you read the posts in the resseller forum). And before that I was on a different host that is just so incredibly slow and has so much down time it made my head spin...so really, there is nothing to compare.

If you ever have problems, just post it here and within a short while, the very helpful Quan will have replied to your post.Then how come if he is here often enough to baby sit these forums looking for people that need help, we have never even heard of him? and how come you just joined today? Did you have a problem requiring you to post today?

Ugh, I was posting so much I forgot to edit that. But next time read the whole thread ATST...that part was already quoted and I already replied that it was a typo.

I read til I got bored. Did you know there is an edit button?

Uh...yeah...seriously do you even read my posts?

Ugh, I was posting so much I forgot to edit that. But next time read the whole thread ATST...that part was already quoted and I already replied that it was a typo.

The first part of the word says I was so busy posting that I forgot to edit it.

I can understand you getting bored, but for your own sake, atleast read the post you are replying to all the way.

Plus if you would look at it now, I edited and changed it a few hours ago.

Originally posted by arpmn
Disregard the naysayer since they have hidden agendas.
Deja vu!!
"naysayers" :laugh:
If you re-read the opening post of Headnerd, you tend to get a nagging feeling that it is a sort of promotional stuff. I am not a host and I am just another amateur web-builder bitten by many a hosting bug (including the mother of all "CEO" scams!)
But the posting tries to gloss over the nagatives and looks one-sided - hence it will not serve its very purpose - that is, to guide a potential hostee, since it lacks objectivity and a discerning prospective client will see through it!!
And Mr. arpmn, I have been dwelling on this forum for about a year now and I find that the hosts that populate here have given nice words ungrudgingly about many a host of dyxysis, awh, hosting matters, myacen et al genre!
So, if you are good, the fragrance will waft across the hosters-hostees world for sure; no blatant attempts of eulogising is required!
My unbiased opinion!
Cheers!
S.K

2 things...

1. It's called a "refferral" or a "testimonial"

2. I understood only like 3% of what you posted... could you revise it a little?

Originally posted by HeadNerd
I understood only like 3% of what you posted...
3% !!?
That is a luxury!!
I thought I was a consummate enigma!!
... could you revise it a little?
Stet ;)
Peace!
S.K

Lol. I am both baffled and amazed by you, sir. Good job lol.

Originally posted by HeadNerd
2 things...

1. It's called a "refferral" or a "testimonial"

2. I understood only like 3% of what you posted... could you revise it a little?

Make that about 1% for me! Since you're giving us your opinion perhaps you can try to be a little less of a "consummate enigma". :D

lol

oh man, this thread still alive? HeadNerd, come back in 2 months and give us another review. :)

The part addressed to arpmn is pretty much obvious. No attempts on "tongue-in-cheek" stuff out there!
The only bummer is the reference on "naysayers". It is very simple. Make a search for the term "cyberwings" and Bingo! Trudge through the deluge of posts on that subject and wise yourself up to the brim and overload!
God bless you!
S.K

I am suspicious of this post because their forum was just recently created at the beginning of the year. Seems like too new of a company to have a track record. I won't choose this company, after my problems with featureprice.com I only want extremely large, famous web hosting companies that have been in business for many years already. Too many guys with a PC in his basement calling himself a web host.

To be fair, Featureprice is very large too. So ultimately, it's a touch of luck too. All great host start small too, and many of them are providing excellent service.

Sprintserve: good point, and I would add that featureprice worked flawlessly (for me) as far as I know until recently.

From all reports, it started going downhill only after January. Sometime happened, that nobody knows anything about probably and isn't publicised. I can't see how a company can just go from highly recommended to being in the dumps immediately and deteorate so rapidly.

Ya, I believe it only took 1 bad week and people began demanding chargebacks - their merchant provider froze their account. It got worse from there, kinda like the stock market crash in 1929.

Apparently this also had to do with a guy named Fathi Said??

Anyway there's lots of finger pointing, no clear answers, but ultimately Featureprice is to blame for the service they provide.

oh man, this thread still alive? HeadNerd, come back in 2 months and give us another review.

Alrighty =) lol.

I am suspicious of this post because their forum was just recently created at the beginning of the year. Seems like too new of a company to have a track record. I won't choose this company, after my problems with featureprice.com I only want extremely large, famous web hosting companies that have been in business for many years already. Too many guys with a PC in his basement calling himself a web host.

I know what you mean...but that's just your suspicions that have evolved over the years...not neccessarily MileScape's fault.


What is everyone talking about now? Lol, I'm lost