Looking for the above with a host that's been in business longer than 3 yrs, not a reseller (nothing against resellers, I just want to deal directly).
ASP or cgi.
1 anonymous ftp
3-4 mail accounts
A TOS that is very specific.
I will be offering zip downloads of user created courses for a golf sim. No adult, copyrighted, or MP3 materials.
Oh, and for < 75.00/mo.
Any help is deeply appreciated. 8)

I will suggest you to go with a dedicated server:
http://www.burst.net/servers/

Are they still moving? :D

:D Hopefully not

:stickout

Our move was completed 5/2/2001....almost two months ago.
We have been operating in our new data center in Scranton PA USA <<EDIT>>

Sean R.
BurstNET

If only you had answered that quickly when I needed support.

Not all support issues can be answer on the spot, nor in two sentences.
BurstNET currently strives for 4-8 hour support ticket response times for basic issues, and 24 hours or less for high-end issues. Out of the ordinary issues may take longer to deal with however, because other factors may be involved, for example: ...having to contact software makers for bug fixes/patches. For the most part we have been able to keep up with this since the opening of our new data center in May 2001...as we have hired alot more staff, and most importantly more system administrators. We are currently in the process of hiring even more staff to meet future needs in advance, as well as speed up overall support reponse times.

Sean R.
BurstNET

I had more to say, but removed it. I'm through beating a dead horse.

Looking for the above with a host that's been in business longer than 3 yrs, not a reseller (nothing against resellers, I just want to deal directly).
ASP or cgi.
1 anonymous ftp
3-4 mail accounts
A TOS that is very specific.
I will be offering zip downloads of user created courses for a golf sim. No adult, copyrighted, or MP3 materials.
Oh, and for < 75.00/mo.
Any help is deeply appreciated. 8)

Still looking. :)

Originally posted by BurstNET
Not all support issues can be answer on the spot, nor in two sentences.
BurstNET currently strives for 4-8 hour support ticket response times for basic issues, and 24 hours or less for high-end issues. Out of the ordinary issues may take longer to deal with however, because other factors may be involved, for example: ...having to contact software makers for bug fixes/patches. For the most part we have been able to keep up with this since the opening of our new data center in May 2001...as we have hired alot more staff, and most importantly more system administrators. We are currently in the process of hiring even more staff to meet future needs in advance, as well as speed up overall support reponse times.

Sean R.
BurstNET

You know, most customers are happy to even get a "We're working on it and we'll keep you posted" email. By not responding at all, the customer doesn't even know if you've received the request for help.

--Tina

You talking to me or Burstnet?

<< You know, most customers are happy to even get a "We're working on it and we'll keep you posted" email. By not responding at all, the customer doesn't even know if you've received the request for help. >>

I am not sure if you are making a generic statement, of which we would have to agree, or if you are targetting us specifically...in which case your statement does not apply. All email inquiries sent to BurstNET support, sales, and sysadmin depts are all piped into our support ticket system and assigned a ticket number. The client/sender is sent a notice of the ticket number advising them of such, and that their inquiry was received.

Sean R.
BurstNET

Originally posted by BurstNET
All email inquiries sent to BurstNET support, sales, and sysadmin depts are all piped into our support ticket system and assigned a ticket number. The client/sender is sent a notice of the ticket number advising them of such, and that their inquiry was received.

Sean R.
BurstNET


So what you have setup are autoresponders then? If so, that is not what is being asked for. When a support ticket is entered, the sender of the ticket receives an automated response that is the same as everyone else sending in a ticket. What they should get is a response a few hours later from a tech working on the problem if the problem will take longer to resolve. I don't think that is too much to ask for but wanted to make sure you knew what was being asked previously.

Thank you MarkBlair! :)
I received all kinds of "Your ticket has been received" messages. :D

That would be almost impossible to do considering the fact that we respond to hundreds of inquiries per day.
If we had less than 100 inquiries, then sure we could take some time out to say a personal "hello, we are working on your inquiry"...however, when answering hundreds of these per day, we would have to double our support staff just to send these messages. The whole purpose of automation is to make it so a human does not have to personally send a note...The fact that they are receiving a unique ticket number makes this NOT an auto-responder...for we are not sending back the exact same message to each inquiry...
A assigned ticket number assures the client that we received the inquiry, can track the inquiry, check on it at any time, and they can log in and see if their has been any activity. We can also easily track to what dept and support rep each ticket has been assigned to originally and when and where it has been transferred in case anothre dept/rep needs to handle the ticket.

The point is small webhosts can afford a higher level of personal interaction with there clients and each supoprt issue. Larger hosting companies have to resort to more automation whether they like it or not.

Sean R.
BurstNET

Originally posted by walkinman
Looking for the above with a host that's been in business longer than 3 yrs, not a reseller (nothing against resellers, I just want to deal directly).
ASP or cgi.
1 anonymous ftp
3-4 mail accounts
A TOS that is very specific.
I will be offering zip downloads of user created courses for a golf sim. No adult, copyrighted, or MP3 materials.
Oh, and for < 75.00/mo.
Any help is deeply appreciated. 8)

Still looking. :)

I think walkinman was *hinting* to keep on topic. I can tell the other topic would go on and on, but please note that messages unrelated to the thread will be removed after this post. Danke.

Thanks.

walkinman the only things I'd suggest, is to be specific with space requirements and estimated transfer amounts. I'd also suggest that you enable email in your profile (you can see how it looks by clicking on my emil button at the bottom of this post), and maybe requesting an offer in the Advertising Offers forum (web hosting one).

Thanks again.

30 gb/mo, 2-3 gb storage

Looking for the above with a host that's been in business longer than 3 yrs.
ASP or cgi.
1 anonymous ftp
3-4 mail accounts
A TOS that is very specific.
I will be offering zip downloads of user created courses for a golf sim. No adult, copyrighted, or MP3 materials.
Oh, and for < 75.00/mo.
Any help is deeply appreciated. 8)

Still looking.

<<Admin edit : please PM or e-mail the user directly. Thank you.>>