Since the thread I posted this in was closed (for other reasons than this post.) I decided tho post this here again for all of you to tell everybody what you think about this.


Hosting Companies take notice!
I completely agree with Annette here.

Customers don't care about the problems their hoster has and most of all shouldn't bothered with it ever.

Besides their servers or vhosting setup there are some things that customers also want and think of it as being one of the most important ;

1, communication! Really, waiting days for an answer, whatever the question is (and should be) funest. If you can't handle this then choose another business. Some Companies have one man doing helpdesk and 200 doing sales. Yeah right. Some companies don't have anyone at the sales side either :-(
I have waisted two weeks because of this not so long ago. Questions should be answered asap within a day. PERIOD!

2, communication!
3, communication!
4, communication!
5, communication!
6, communication!
7, communication!
8, communication!
9, communication!
and so on...


What do you think is most important?

i think this issue has been thrashed out a couple of time before now, zolbians reply was one of the first i came across:

http://www.webhostingtalk.com/showthread.php?threadid=10090&highlight=communication

I think it is more then communication, it is also being honest. They can communicate all they want, but it has to be honest. I know in a lot of cases this is not so, but sometimes it is.

I agree, whatever the host says...it should be the truth. That was part of the point I was trying to make on that thread that was closed by the person who started the thread.

If communication is down, etc...it's up to the host to tell their customer why it was down....and honestly.

I agree as well. I think too many companies, and not just hosting companies, will not tell you that they are working on resolving the problem you are experiencing. If you send them a message telling them of the problem and they wait until the problem is resolved to give you any information, that is wrong. Especially if it is more than 12 hours later. A quick, honest, update is always appreciated and should be expected by anyone giving their hard earned money to any company. Even if it is just to say "We are sorry for the problem but are currently working on resolving it. We will make sure to keep you informed during the resolution of this problem." I think this will also help to eliminate the type of people that send a message every hour asking "What's the update?"

Originally posted by TradeViceroy
I agree, whatever the host says...it should be the truth. That was part of the point I was trying to make on that thread that was closed by the person who started the thread.

If communication is down, etc...it's up to the host to tell their customer why it was down....and honestly.

Please note that I did not close that thread. I suggested that it should be simply because the topic had wandered off a bit and these types of discussions should be placed in their rightful place (here). Users cannot close their own threads, and I believe the mods did us all a great favor by closing it for us.

Annette...I'm sorry then! I thought you had closed it. I do agree that it should be closed.

My comments earlier about your style of writing might have been off some. It was probably the way I read it. I apologize. :-)

If I was "butting" into the conversation I'm sorry. Sometimes I "feel" for the host who is having all the problems. :)