Hi , few day ago my server got a problem , user can read and send email pop3 account from cpanel webmail but they can't use outlook to send email . This is a out look error message :
The connection to the server has failed. Account: 'webmind', Server: 'mail.wm219.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

any body know what happend ? i am using redhat , cpanel,Mail Server (Exim) , POP3 Server (cppop)
Thank you for any advise .

Hi - I had the same recently, I was told it was something to do with a CPanel update which made pop before smtp unstable - not sure how correct that was. However to overcome the problem I changed OutLook Express to enable SMTP authentication (Tools - Accounts - Properties - Servers - tick Outgoing Mail Server requitres Authentication box and fill in *account* user/pass under settings).

Give it a try - cant promise but it just might help.

YB

thank you so much , it work , But anyone know how to fix it ?

First, telnet localhost 110 to see if your cppop is running (it should be running). If yes check your DNS to see if you have CNAME record for mail on wm219.com (probably not)
Then try accessing your POP3 server without "mail" (wm219.com only, not mail.wm219.com). If it works, you need to add the CNAME record.
If it does not work, try to telnet to your server IP on port 110 from home.
telnet <your server ip> 110
to see if you can access your CPPOP server.

If you can't (more likely), try turn off iptables (/etc/init.d/iptables stop) and see if the above works again (telnet to your ip on port 110).

ML

thanks , when i can login to telnet via port 110 , and this is a message : +OK POP3 [darkORB cppop 3.0 ] ...

so , any idea?

Hello blackmoont,

Try update your Cpanel.



Chan

Originally posted by blackmoont
thanks , when i can login to telnet via port 110 , and this is a message : +OK POP3 [darkORB cppop 3.0 ] ...

so , any idea?

where did you telnet to and from? from home I presume.

all following telnet is on port 110.

If can you telnet to yourdomain.com and NOT mail.yourdomain.com then mail CNAME is the problem

If you can telnet to yourdomain.com (or mail.yourdomain.com) but you can't check mail through outlook express on yourdomain.com (or mail.yourdomain.com) then it's getting impossible. Possibly there's a very simple/silly mistake. :)

ML