I am currently having problems with Interliant. My mail server has been going up and down for the past 3 weeks and for the past 4 days it has been down for good. I have been trying to get hold of their tech support but none of my emails have been answered. They used to be fast and responsive to my questions, so this situation is puzzling. Is anyone else having such a problem?

Two weeks ago, they emailed me after I enquired about the problem stating that they were having server side problems affecting many customers. It doesn't take that long to fix something, does it?

We have had sites hosted with one of the Interliant "family" (once Homecom, now HostAmerica) for years. You are absolutely correct that support used to be prompt and competent. I have seen a serious decline in both over the last several months.

We are now placing new sites within the "Interliant" servers, most of which are still labeled as "SageNetwork" servers, a carryover from their having absorbed Sage as well. This Interliant environment is run more like a hobby shop than a professional hosting operation [for example: Internal server error pages suggest contacting "root@localhost" for help. Only multiple calls to support to find the capable person will result in the placing of a tailored ServerAdmin declaration in the config file for your site).

There don't appear to be many within the tech support group who understand much about mail servers, what they do, how they do it, or even when they are down.

We would move ALL our sites to another service were it not so labor intensive. I keep working with them to see if I can find a way to improve their service, but so far it has been an uphill battle.

I am a reseller with AWC.net who was bought by Interliant. Last week they changed their website and now they have nothing posted about their resellers. Not sure if they did away with resellers or what. They also raised their prices.

Curt