Hi everybody,
I really need your help geeks. Rackshack.net support is killing me.
Here goes full story:
I've purchased dedicated raq4 at rackshack.net and for all of my domains I use their DNS service and all my DNS-records are:
ns1.rackshack.net
ns2.rackshack.net
All domains are working ok but so far I've purchased new domain www.kozerog.ru at nic.ru and this registrar doesn't allow such DNS records and I get this error:
1. NS list must contain at least two nameservers in different/24 networks.
So I had to add one more nameserver to my DNS-record:
ns1.rackshack.net
ns2.rackshack.net
ns4.nic.ru

The admin of ns4.nic.ru told me that I've to ask admin of ns1.rackshack.net 2 things:
1. Allow zone transfer for kozerog.ru to ns4.nic.ru
2. Add ns4.nic.ru to the list of nameservers at ns1.rackshack.net for kozerog.ru

The first point is done and I recieve message that "ZONE is placed".
But the second issue isn't resolved and I receive an error message:

We are sorry to notify, that the check of your domain's
zone 'KOZEROG.RU' has failed with the following error(s):

1. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns4.nic.ru.(194.226.96.8, 194.226.96.8)
ns4.nic.ru. - 'ns1.rackshack.net. ns2.rackshack.net.'
domain template - 'ns1.rackshack.net. ns2.rackshack.net. ns4.nic.ru.'

2. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns1.rackshack.net.(207.218.223.132, 207.218.223.132)

ns1.rackshack.net. - 'ns1.rackshack.net. ns2.rackshack.net.'
domain template - 'ns1.rackshack.net. ns2.rackshack.net. ns4.nic.ru.'

3. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns2.rackshack.net.(207.218.223.162, 207.218.223.162)

ns2.rackshack.net. - 'ns1.rackshack.net. ns2.rackshack.net.'
domain template - 'ns1.rackshack.net. ns2.rackshack.net. ns4.nic.ru.'

I've registered this domain more than a month ago and still can't make it work because Rackshack support replies me with something like:
Unable to add ns4.nic.ru.
nic.ru is a top level domain for nic.ru. already dns;d and pointing to 194.226.96.8
which is not our server and is not on the users raq

Could You tell me please what should I say to rackshack support to make my domain work.

Thank You in advance

Basically...

Your situation shows that Russian NIC needs NS from 2 different networks, and it's already solved that they are allowing you to use their ns4.nic.ru for your domain - KOZEROG.RU

All you need to tell your rackshack.net support is to add a record showing that ns4.nic.ru AS a secondary auth nameserver for the domain zone of KOZEROG.RU

Basically it involves adding the following lines to your domain zone of KOZEROG.RU :

KOZEROG.RU NS ns4.nic.ru
ns4.nic.ru A 194.226.96.8

With that done, ns4.nic.ru will be able to retrieve zone updates for KOZEROG.RU and it will work wonderfully.
Hope this helps ;)
If not, email me at auyongtc@maxis.net.my or ICQ - 1272286 for my help ;)

Why don't to register your own name server :) with
ns1.name.com 222.222.221.222 and
ns2.name.com 222.222.222.222

Originally posted by H2
Why don't to register your own name server :) with
ns1.name.com 222.222.221.222 and
ns2.name.com 222.222.222.222

I'm afraid that this servers would be in the same network.

so vays... did my method work?

Originally posted by auyongtc
so vays... did my method work?

I've contacted support team and gave them a link to this thread. I will post here when I get reply.

Got a reply from support:

We have changed your slave record to ns4.nic.ru. please allow up to 8 hours for this change to be reflected in our DNS
records. Also, the forum suggests adding an A record for ns4.nic.ru. If their DNS is set up correctly, this is not
necessary.

I've updated my DNS-record and now it brings another error:
We are sorry to notify, that the check of your domain's
zone 'KOZEROG.RU' has failed with the following error(s):

1. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns4.nic.ru.(194.226.96.8, 194.226.96.8)

ns4.nic.ru. - 'ns1.rackshack.net. ns4.nic.ru.kozerog.ru.'
domain template - 'ns1.rackshack.net. ns2.rackshack.net. ns4.nic.ru.'

2. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns1.rackshack.net.(207.218.223.132, 207.218.223.132)

ns1.rackshack.net. - 'ns1.rackshack.net. ns4.nic.ru.kozerog.ru.'
domain template - 'ns1.rackshack.net. ns2.rackshack.net. ns4.nic.ru.'

3. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns2.rackshack.net.(207.218.223.162, 207.218.223.162)

ns2.rackshack.net. - 'ns1.rackshack.net. ns4.nic.ru.kozerog.ru.'
domain template - 'ns1.rackshack.net. ns2.rackshack.net. ns4.nic.ru.'

well vays...
from what I see (and checked on nslookup)...
it's all working fine now..
you just need to update your DNS record to the following details:

Primary nameserver - ns1.rackshack.net
Secondary nameserver - ns4.nic.ru

*ns2.rackshack.net is NO LONGER needed*

Try it and let us all know ;)
Glad to be of help :D

I'm afraid that ns4.nic.ru isn't the same as ns4.nic.ru.kozerog.ru
I've changed my DNS-record and it brings another error now:


Dear Madam/Sir,

We are sorry to notify, that the check of your domain's
zone 'KOZEROG.RU' has failed with the following error(s):

1. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns4.nic.ru.(194.226.96.8, 194.226.96.8)

ns4.nic.ru. - 'ns1.rackshack.net. ns4.nic.ru.kozerog.ru.'
domain template - 'ns1.rackshack.net. ns4.nic.ru.'

2. NS records list for KOZEROG.RU. provided in the domain template
is different from the one contained at ns1.rackshack.net.(207.218.223.132, 207.218.223.132)

ns1.rackshack.net. - 'ns1.rackshack.net. ns4.nic.ru.kozerog.ru.'
domain template - 'ns1.rackshack.net. ns4.nic.ru.'

Hello again.
The problem is still unresolved.
Support says that they have added slave record for ns4.nic.ru

But I still get the same error. Why ns4.nic.ru appear as ns4.nic.ru.kozerog.ru?

haha :D

vays, they (your webhost) screwed it up again, tell them it's ns4.nic.ru NOT ns4.nic.ru.kozerog.ru

sheesh! :D

Hi Everybody. Since today our domain www.kozerog.ru is finally working.
It took just 2 and a half month for my host to make it work.

Special thanks to auyongtc who helped me much.