just wondering, what is the best, not necessarily most affordable help desk solution? Urls please.

I find PerlDesk is the best, very easy from the client's side and it's easy to know what's what from the admin's side...

urls were requested:

http://websupport.sourceforge.net/
http://www.phpcoin.com/
http://ticket.sourceforge.net/index.php
http://phphelpdesk.sourceforge.net/
http://tm.jynx.net/
http://helpdesk.oneorzero.com/
http://www.cerberusweb.com/
http://www.bestpractical.com/index.html
http://www.liberum.org/
http://www.perldesk.com/

They all have their shortcomings and you'll find it's best to take one of the above and roll your own...

Cerberusweb is the best IMO.

Super fast, powerful features.. too many to list :)

Also there are;

http://phpsupportdesk.com/
http://inverseflow.com/
http://kayako.com/

I've liked inverseflow. It is still growing and support is second to none. (they answer tickets promptly and even on weekends.. like today is sunday and they helped resolve an issue i had with attatchments not coming through a cron-scripted import.

I'm actually in the process of creating a helpdesk similiar to perldesk. I'll let you guys know when I'm ready for testers!

We use PERLDESK and so far a 4/5 rating from us

I like PerlDesk, though I hear many people like Cerberusweb a lot.

I use perldesk currently but I am doing research on the Inverseflow product

www.sitepanel2.com

I started testing now PHP Supprot Desk, it looks very nice...

I'm still saying the InverseFlow is the best, but now PHP Support Desk looks good also :)

Kayako eSupport is the best:)

Especially v2.

Yeah, but the V2 didn't came out yet :(

Originally posted by rsmhost
Yeah, but the V2 didn't came out yet :(

3 Days left :)

Yeah i checked out kayako the other day.. it looked awesome.. :)

Originally posted by sanjiv
Yeah i checked out kayako the other day.. it looked awesome.. :)

Can someone please tell me, is the new Kayako Out :)?????

We're going with PerlDesk it looks like.

Simple Support is another:
http://solutionscripts.com/vault/simple-support/index.shtml

In the past, we have used simple support, kayako, and perldesk. We are now using Inverseflow and love it.

Originally posted by acegamer
I like PerlDesk, though I hear many people like Cerberusweb a lot.

Thanks for the mention, guys!

We have a major 2.0.0 version coming out at the end of the month with about 50 features and tweaks we've been working on for the last 3 months. I'd be happy to give a beta demo URL (and ChangeLog) to anyone who is interested.

While the best app for a purpose is, and will always be, a matter of opinion to individual users -- Kayako, Cerberus and Inverseflow are likely all pushing eachother far beyond their respective original visions.

Great competition drives great innovation. May the user with the widest selection win. ;)

Originally posted by McRox
Kayako eSupport is the best:)

Especially v2.
Im thinking about purchasing that. Why use that over perldesk?

LoL, i use the one included in ModernBill, together with a custom mod.... which put incoming mail into the MB database :)

The free version of Perldesk. LOL pretty good product and free.

Perldesk by far is my number one pick, then cerebus(spelling*)

PerlDesk is the best! Siskel gave it a ThumbsUp

Inverse Flow admin-end looks AWESOME .. however, when it comes to the client interface (http://inverseflow-support.ratestar.net/HelpDeskDemo/) WTF ?!?

Add on to that the fact that 'anyone' can send tickets and you've got yourself a big mess there ..

If they decide to complete this software some day by creating a proper client interface, accessible only by clients, where clients can view their details, history etc (like Perldesk) then I'd give it some serious consideration ..

Right now, this looks to me like half-finished program..

http://inverseflow-support.ratestar.net/HelpDeskDemo/ WHAT ?!

www.cerberusweb.com works great for us.