hi,

After going thru WHT I recently enquired revecom.com for their payment acceptence solutions ... I sent the following mail to them
___________________________________________

1 Can your system accept Indian Visa credit cards ( Cards valid only in india ) Can you offer acceptence in Indian Ruppes.

2 Whar are the complete chages for setting up your TPP sale account .

Are the charges US$ 49 one time setup charges or do you have any other montly charges or any hidden charges ( except from the transaction fee ).

Do I require SSL / digital certificate for the transactions

What are your channel partner programmes and do you have your channel partners in India ?

____________________________________________
the reply that came after 36 hours was mere a single line without even a single explanation :
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We no longer service India.
> >
> > Merchant Support Services
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amazed at this answer i resent a mail asking why they do not serve now ..

the reply they've now sent is the following
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an exceptionally high level of fraud.

Merchant Support Services
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I'm amazed and preetty disaapointed to see such kind of attitude... :angry: :angry: :angry:
Do they mean to say that only the indians are the one who are doing fraud ...isn't the internet fraud happenning in other countries.......I'm quite annoyed by this answer and the kind of attitude these guys are wearing ....It puts a disgrace to my countryman... tell me if i'm wrong...but their answer had made me quite angry :angry: :angry: :angry:

While they should not single out a community, there are certain parts of the world where fraud is rampant, it is simply a business move and a good one at that to discontinue service in these areas, as it protects them and their customers and enables them to continue to provide high quality service.

I dount they have anything against India, it was simply a corporate decision. ALthough I feel bad for you.

got the same reply that they no longer service Malaysia

Originally posted by zbco
got the same reply that they no longer service Malaysia

Are you sure about that? We are based at Malaysia and we are using it to accept cc payment for our web hosting business. Just received my check last week.

But anyway I have sent an e-mail to them to clearify this.

Here is what I found from their FAQ:

Do you accept merchants outside of Canada and United States?

Yes, we have signed up merchants in 70 countries including Canada, United States, Netherlands, France, Germany, Belgium, United Kingdom, Russia, Czech Republic, India, China, Bolivia, Bahamas, Brazil, Israel, Ecuador, Greece, South Africa, Cuba, Hong Kong, Italy, Denmark, Australia, New Zealand, Singapore, Philippines, Egypt, Thailand, Honduras, Ukraine, Indonesia, Saint Vincent & the Grenadines, Jamaica, Oman, Cyprus, Peru, Malaysia, Malta, Norway and Sweden.


inquisitive,

sorry to hear that, they should not be that rude in replying a customer enquiry.




:(

I was thinking the same thing like you since you were using it...... but I got this email from them

Dear Merchant,

We no longer service clients from Malaysia.

Merchant Support Services

Do you know what other countries they don't service??

I hope that they are able to service Singapore.

Do they do that?

Still waiting for their reply, but it just work fine for me until the now.

We currently accept cc payment through Revecom from customers over Malaysia, Siangapore, US, Canada ... etc

Originally posted by ksstudio

Yes, we have signed up merchants in 70 countries including Canada, United States, Netherlands, France, Germany, Belgium, United Kingdom, Russia, Czech Republic, India, China, Bolivia, Bahamas, Brazil, Israel, Ecuador, Greece, South Africa, Cuba, Hong Kong, Italy, Denmark, Australia, New Zealand, Singapore, Philippines, Egypt, Thailand, Honduras, Ukraine, Indonesia, Saint Vincent & the Grenadines, Jamaica, Oman, Cyprus, Peru, Malaysia, Malta, Norway and Sweden.

:(

i think they should immediatly remove these lines from their website and should include that 'we do not serve INDIA & MALAYSIA ......due to high fruad rates in these countries ' ..:D :D why do they take the leverage by using the names of these countries if they do not serve here .. :angry: :angry: :angry:

I hear you bro.... :flamethr: revecom

Speaking of Revecom, in their faq they said:

What will be the name of the merchant on my customers' credit card statements?

Initially, all charges will appear as PaySystems.com, Inc. About 25-35 days following account activation, we will issue your personal MID and TID. Charges will then appear as YOUR COMPANY NAME by PaySystems.com.

Read the faq for yourself here:
http://www.revecom.com/faq/index.htm#250

Well I emailed them a month ago and they said they don't do this anymore and that all charges will appear as Paysytems.com.

What I'm wondering is, why is it after an entire month they still haven't changed their faq? :mad:

Originally posted by Skeptical
Speaking of Revecom, in their faq they said:


Read the faq for yourself here:
http://www.revecom.com/faq/index.htm#250

Well I emailed them a month ago and they said they don't do this anymore and that all charges will appear as Paysytems.com.

What I'm wondering is, why is it after an entire month they still haven't changed their faq? :mad:

lolz.... skeptical i think they are busy figuring out which countries have high rates of fraud. :D :D so don't have time to modify their information :D :D :D

I would just like to add that I had some problems signing up with a few ad companies since they said people in Sweden cheat a lot with those things. Although I did not do so myself, I know a lot of people here that have done so in the past. So I couldn't really argue back.

My point is that it would just be to much headache to accept someone from Sweden, even though maybe 60% don't cheat. It's not worth the time and effort it takes to find the other 40% that do cheat. Easier (and probably cheaper as well) for them to not accept anyone from Sweden at all.

thats a really odd thing to hear... since, revecom does not accept in rupees... it only makes it in rupees... and indians cant pay in dollars or any other currency online... so how can they pin-point india as a high fraud rate location?

there are agencies which got research reports saying which countries got the highest level of frauds, and I guess that they had a look at those type of reports and thought,"We ain't going to do service anyone in those areas coz it's just too costly"

Merchants from those areas can sign up and sell elsewhere (ie, Merchant base in India and sell hosting in US or Canada), but they just can't accept any customers in their area (ie, India)

And also, too bad that in getting international merchant accounts, the requirements are so stringent! (ie,for PlanetPayment, minimum 2 years relationship with your bank... and other reference letters)

Is there any companies which offer really good internetional merchant accounts, and other services without all these stringint measures??
sorry for the change in topic.

revecom has a pakistani address/office. Wonder why they won't service customers from Asia.

Because their aim is to recruit merchants, specifically, merchants who are willing to sell their products and service in US or USD

after all, India/Pakistan's IT services are usually offered outside Asia.

and besides Most asian countries aren't just ready for state of the art technology because of the exchange rate (eg, China, Malaysia) and the growth in IT industries in parts aren't that good compared to US/Europe.

Majority of the ppl in asian countries aren't even connected to the net unlike US/Europe.

sent another mail to them but no reply till now ....

I was already thinking of charging in USD. Just wanted to know if they charged fees sending the cheque to Malaysia and I got the reply that they were no longer servicing Malaysia.

So what were they losing in that? Conversion fees are paid by us when we cash the cheque.

Maybe they thought that if the Merchant comes from Malaysia, and the merchant charges USD to malaysian clients, the chances are that most of those clients will enter fraudulent cc numbers.

So basically, it's not worth servicing Malaysia since they won't be able to make money out of it due to high level of fraud.

Does this mean they cannot accept orders from India/Malaysia per se., or that orders in Rupees/Ringgit respectively are not accepted ?.

:confused:

Nowadays many in India including myself have inernational credit cards which can be charged in USD and other currencies. Can I pay through revecom or other such merchants ?.

Matra

They do their fraud screening base on where the client is from (ie, they grab the IP address) and so from there, they determine where you are from and what kind of risk you will be even before you enter the cc numbers.

Maybe they have decided to block everyone who comes from India/Malaysia (ie, by IP) because servicing those small legitimate clients isn't worth it compared to the large numbers of fraud cases.

And somemore, they don't have the ability to accept payments in multicurrency just yet. (ie, all payments are still done in USD) so, I'm assuming that it's not the Rupees/Ringgit that cannot be accepted.

I'm not sure what they mean by they are not servicing Malaysia and India! But I suspect that clients who are from those regions cannot pay through revecom, but merchants are still allowed to sign up and sell somewhere else.

we need to ask them specific questions by what they mean by not servicing in those countries.

Here is the reponse I get from Revecom:


Dear Merchant,

I read that post.

We are servicing merchants from all around the world.

We have decided to manually verify orders from Pakistan, India, Malaysia and Philippines. This procedure is to protect our clients from credit card fraud.

Case:
A web hosting client accepted a 1 year payment for hosting services from a client in India. 5 months 2 weeks into the term, we receive a chargeback. The client claimed never to have made the purchase.

This is not an isolated incident. We try to protect our merchants from fraud and mischievous purchases.

Merchant Support Services

Case:
A web hosting client accepted a 1 year payment for hosting services from a client in India. 5 months 2 weeks into the term, we receive a chargeback. The client claimed never to have made the purchase.

It is strange that the client has taken over 5 months to find out the unauthorized payment. (Maybe he/she went on a shopping spree and ended up with charging a lot of items which masked this payment . Just thinking..)

More so since the payment was for a year and should have been big enough to get noticed.

Most Asian currencies like the Indian & Pakistani Rupee, Malaysian Ringgit, Philippine dollar are weaker than the US Dollar. This means that the charges are likely to be significantly more than the average purchases and are more likely to be noticed.

I too had a case where somebody in Florida used my cc number to purchase domain names for about US$ 400+.

Luckily I noticed even before I got the monthly bill since one of my genuine payments for less than that amount bounced.

Originally posted by zbco
revecom has a pakistani address/office. Wonder why they won't service customers from Asia.

This is sad... since they are in Pakistan they should serve all of asia. I think ill call up their Pakistan office and ask why. I beleive that cc fraud is present in all countries.

Originally posted by matra
It is strange that the client has taken over 5 months to find out the unauthorized payment. (Maybe he/she went on a shopping spree and ended up with charging a lot of items which masked this payment . Just thinking..)

Not quite. What happens is the client signs up knowing full well they're getting charged. What they do though is pay their hosting for 5 months or so, *then* claim it wasn't them, and have the whole lot charged back. End result, 5 months of free hosting.

Because the CC companies protect their customers before the merchant they're ripping off, the merchant wears not only the loss of income, but also a chargeback fee on top of that.

As it's a habit of a large number of people in certain parts of the world, merchant companies have chosen not to deal with the nation as a whole. It's a large enough problem to warrant it - lets face it, no-one goes out of their way to exclude potential income without reason...

In the last month or so I've noticed Paysystems has stepped up it's monitoring quite a bit. After bit of a lapse a while ago they seems quite on the ball. Another pleasant change is the fact they notify us more often and even suggest a course of action at times when a bill is in doubt.

We actually have a full merchant account now (Planet Payment), but with Paysystems running so smoothly at the moment, the 'real' merchant account is just sitting there till I have some spare time. :)

Greg Moore