I have several accounts with halfpricehosting.com and have had regular issues since January 2000. I would be interested in learning if anyone else is having problems with them. I would also be interested in learning how you handled your issues with 1/2 price and if they ever got resolved.

About 2 weeks ago they had a major server crash that took them 4 days to get some of my sites back on line. They have a 99.9% SLA though I have not been able to get them to honor their credit agreement yet.

Web stats are a part of their standard package and they have been unavailable for 3 weeks now. During the whole 3 weeks they had no idea when they would be back up. Now they are telling me by October which is almost a 2 month outage on web stats. This is unacceptable!

I tried transferring several of my customer accounts (of which I pre-paid for a year) to another provider and they refused to give me a refund for unused or unusable service even though they are in breach of their agreement with me. After asking to escalate they basically told me my only option was to take them to court. They do not seem to feel that stats are important or worthy of a credit or refund. One of the reason I originally picked them was their stats were very useful.

I am not trying to slam them, I only want them to be fair and honest with their customers. They do not appear to want this kind of relationship so I am asking for additional alternatives, I do not want to sue I only want a refund for my unused service.

Any ideas or information would be greatly appreciated.

Thanks,
Curt

We are in the same boat.
Our site was down for several days (despite numerous phone calls). It is now up again, but very slow.
The stats haven't worked properly in months.
They have not met their "99.9% uptime".
Time to move.

Really? I though they used be a good company and good fast but not anymore.

You are right, you need a better host

Just a suggestion...you may try to do a search right here in this forum for more feedback. Type in company name and see what results.
Good Luck

Most of those *shady* hosts offer 99.9% uptime....problem is they don't honour it.


It's the same trick as *unlimited* bandwidth.


We were asked just yesterday if we offered 99.9% uptime, we told them "no", but they signed up anyway....if the bandwidth providers (GTE,GlobalCenter,Qwest,Sprint, etc) don't offer the guarantee, how could a host?! the host would be out a hell of alot of money becuase nobody will reimburse them!


What you should look for is a host that does daily backups, has backup servers, and multiple backbone connections....then atleast they can get your site back up fairly quickly.

If you look at the service terms of many big providers they do indeed state 99.5% or better of uptime, this is a qoute right off of qwest.com :

Transmission availability — average of 99.98 percent
annually

So you see when combined with multiple backbones it is not impossible to have the connection uptime of 99.5% but server uptime is a completely different story. Servers carsh, have problems, and get hacked.

But they key is to find someone that will honor their claims, if you do a search here and in other forums for halfprice you'll find your situation is the norm for them or so it would seem. Just do a little homework, maybe a few days of research before you commit to a host. Nobody likes to continually move their site all year. Good luck

I agree with you jaguar.
Having multiple backbone providers reduce the downtime possibility to much lower than .01 % actually.

So far, the only downtime we (Can-Host Networks) experienced is the weekly reboot we give to our servers to make sure they are not running any old process that are slowing down the server.

We had downtime once with one of our provider (Sprint) but since we hooked to other providers as well, no one ever noticed, beside us. All the traffic then is handled by another provider (UUNET, QWEST, etc).

Thus it IS possible to offer a guarenteed uptime, since it shows your effort to keep your server up, all the time, and to make sure it will stay up for long.

Of course, if your guarentee is bogus... that is along the lines of the unlimited bandwidth statements.

See the last link in my signature for some assistance, and a list of places where you can complain. Note that HalfPriceHosting has been on my "avoid" list for a very long time. They were one of the first hosts to make it, in fact. CommuniTech was the very first, in case you were wondering...