First off, I was a Truehosting member when BurstNET bought out their customer list. I was kinda excited at first, becasue Truehosting was down alot. And now I have BurstNET and they are no better.

1) My website was up and down sparadicly for a whole week. And when it finally came and stayed up again, my account password did not work. and still doesnt. I am locked out of my hosting.

2) Their tech support on 2 occasions took 1 week to get a reply from. Which when there is something important, like questionable charges on your credut card, you dont expect to wait a week for an answer.

3) They claim 24/7 1-877 toll free support. I phoned this number every 5-6 times and never once got an answer. I couldnt reach any department, and when it forwarded me to the receptionest no answer there either.

4) Last friday i emailed the billing dept and demanded a refund for the month of August and a cancelation of my account becasue I am going to get a new hosting service and they had not lived up to their 99.5% uptime. I have not recieved a responce yet.

5) I refeered this hosting to a friend, a week or 2 after they bought out Truehosting, because I hadnt any problems at that point, my friend and his buisness partner subscribed to BurstNET and after 3 days was not able to access their account. They phoned the 1-877 number for days and when finally got a hold of them they said to write the billing dept.
My friend was not happy ( though i didnt gaurntee this was a good service ).

I know not all webhosting can be lightning fast and up every single second, but when for days? If there was a problem with their servers, they should have notified their customers. Why does my password not work anymore?

No proof but I have a feeling that the same people owning BurstNET owned Truehosting, becasue of 2 reasons, shabby run around service, and about a month ago I contacted VISA company becasue Truehosting billed me in july when they werent even providing a service ( illegal charge ) and then like 3 weeks later, I get lots of problems like my password not working on BurstNET.

Now consider this before going with BurstNET.

Hi.
I am in your same situation and I agree with you.
I hope to help you saying that you should try to use the original password of your account (the password that the domain have when truehosting change to burst.net)
In 4 of my resold sites they reset the password to the original one.

I hope this can help you.

Bye
Siz :D

Cool thanks for that info, it worked.

Bu this goes to show how lackign BurstNET is, i my password hasn't been workign for about a week now. If their database had a boo-boo in it which casue all passwords to revert back to the old passwords, they should have notified their customers.

Heh, another problem I had, was I was hopeing and expecting an email from the legal department from a huge company, and was supposed to goto one of my eail addresses, I will be very displeased if that email address got deleted.

I shouldn't have to come on a board like this to find out that I have to use my old password from before in order to access my site I am paying for.

I was also caught up in the downtime last week, which I learned was due to a server that corrupted its drives and then took its own life. I let my opinions be known about the lack of even a cold-swap machine to slide in its place and why it should take so flipping long to install Apache and re-load the accounts from a back-up. And yes, my password reverted to something other than the original, but at least that was fixed within 5 minutes of my pointing it out to support.

All in all, it's been a bad week or so with BurstNet. But I'm not jumping ship because of this episode. I was able to soothe my clients and none of them dumped me. I still have a certain comfort level with BurstNet and hopefully we've all grown from the experience.

BTW, I usually follow-up unanswered email after 24 hours with a phone call to support and almost every time the techs take care of it while I wait. I just wish they had a better weekend presence.

Siz, you only call your credit card company and request a charge back for one of several reasons.

Either

A) you paid 3-6 months ahead and burst won't refund your money.

B) Burst overcharged you and is trying to rip you off.

Other than that, if you paid for 1 month service 1 month ago and have already used that month you really can't get that money back.

Its also polite to go to your webhost first and ask for a refund in case of senario A above.

However in the second possibility, you have every right to request a chargeback and get your money back.

Hope this helps clear up what they said.



------------------
Sincerely~
Daniel Pearson
UltraSpeed USA
http://www.ultraspeedusa.com
AIM: UltraSpeedUSA
ICQ: 7021831
Email: dpearson@ultraspeedusa.com
Phone: 1-205-785-1872

Mike-m, when the sites was down I have sent to my domain 2 mails a day to check if I was loosing mail.
That mails does not come back with some error (unknow host, etc.) and the mails never reached the recipient.
I have contacted my customers to ask them to resend me their mails (this is a bad thing, but the only way that I have seen).

You should contact the legal department i think :(

Siz :D

Yep, all my email address were wiped out. When i checked in the control panel, all the account for my domain were gone. Kinda ticks me off, the letter from the legal dept was from a very huge company in the states and was just expecting a thanks or something as I provided them with a little help! Ohh well got to find a new webhost anyhow.

1) FTP to your account using your original password.

2) Backup the entire contents of your website to your HDD.

3) Get a new provider immediately.

Burst has had a bad reputation for quite some time, and their handling of the TrueHosting mess did nothing to improve it. Don't wait for things to improve: they won't.

Deb Suran
Finding a Web Host http://www.forumhosts.com/hosts.htm

I loose my money if i do this. or not ?

Siz :D

Just do what Deb saids and signup with a new host, let me help you, go to HostMatters and said you were referred by me Joseph and she will get you up running in no time less than 15 minutes then upload that files in that new account and call your credit card company for refund then your all set.

Right me Deb? That simple! :)

You said that i must call my credit card company ? May they refund my money really ? I have paid one months ago (or more).

Thanks
Siz :D

Siz,

If you have a legitimate complaint you can request a chargeback up to sixty days from when the charge was posted to your credit card account.

------------------
Angela
Charity Webspace (division of WebAuthorities) http://www.charitywebspace.com

[This message has been edited by angela (edited 08-23-2000).]

Thanks for the explanations :)

Siz :D

I dont see that davey guy poking his head around in here... We should create a special hosting package for people who want to get off of burst! : )

-Brendan Brader
brendan@hostrocket.com http://www.hostrocket.com
200MB 10GB For $9.95/Month

True Hosting never had any downtime.

BurstNET is a *very* good company. I would not have sold out to them if I did not think this. They have done an extremely good job of managing 2500 customers I sold to them (none of the amateur hosts on this board can even imagine having that number of clients).

I do not make any money out of recommending BurstNET, they are very good.

You cannot just phone your credit card company and get a chargeback unless you had not authorized the charge (ie. someone else is using your card number) or you did not receive service (which you have already stated that you did).

Actually Brendan, Pair.com does exactly this for customers of pretty much any host that they're dis-satisfied with (*****, Webhosting.com, et. al. And yes, TH is included in that mix too), so if you're serious, you might like to have a look at what Pair's doing and may be even do something similar.

That all said and done, Pair's also a very reliable host, though a few questions exist about their tech support.

Originally posted by hostrocket.com:
I dont see that davey guy poking his head around in here... We should create a special hosting package for people who want to get off of burst! : )

-Brendan Brader
brendan@hostrocket.com http://www.hostrocket.com
200MB 10GB For $9.95/Month

Brendan I think you(and other hosts) should make a special package for people who are refugees from any "Questionable" host LOL :)

Originally posted by Davey_J:
True Hosting never had any downtime.

BurstNET is a *very* good company. I would not have sold out to them if I did not think this. They have done an extremely good job of managing 2500 customers I sold to them (none of the amateur hosts on this board can even imagine having that number of clients).

I do not make any money out of recommending BurstNET, they are very good.

You cannot just phone your credit card company and get a chargeback unless you had not authorized the charge (ie. someone else is using your card number) or you did not receive service (which you have already stated that you did).

Davey go back to that little hole where you came from and never come back here. You know all the stuff that you are saying are lies. It just makes you look stupid that you don't admit them. Oh you can sue me now if you want to. Have a fun time for looking for my home address.

Davey_J

Truehosting has its share of downtime. BurstNET had its share of downtime too. I realize that any webhosting is apt to have some downtime, its unrealistic to not expect downtime for the prices given. But as I mentioned my site hosted on BurstNET was down for 2 days straight. then for the next 5 days up and down. My email addresses dissappeared, and because of a problem on their part, the password database died. I could not log into my own site for at least a week. They never answered their phone when I phoned them.

The worse part is when they had a problem resulting in the passwords reverting back to an old database, they should have notified theur customers, instead of making them have to find out about it on a message board.

I wouldn't come on here and warn peopel about BurstNET if I ddint have a reason. And I wouldnt be cancelling their hosting either, becasue given they DO offer good space and such for the price, but when waiting 1 week for a reply as to why they double charged your credit card, among other things, is unacceptable. ( Tho it was in july they charged for June and July, so they WERE NOT ripping me off on my credit card )