From what I can read around here, it seems that Nocster used to be quite good but has been having problems lately. I like their network and their pricing, but...

Have their problems been fixed yet?

I'm still getting very slow ping times to our Burst server and occasional timeouts. I tried to go to their forums a couple hours ago to see what was wrong and they were unreachable (from here, anyway.)

It appears to me that they've still got things to work on.

Scott

Nocster isn't fixed, I'm on my way to Rackshack though, 90% of my sites have been transferred already.

i don't see any problems with there network after last downtime and their network appears to be working faster and rock solid.

example


hop rtt rtt rtt ip address fully qualified domain name
1 0 0 0 216.46.228.241 port-216-3073265-dal16509b-drtn.devices.datareturn.net
2 0 0 0 64.29.192.237 port-64-1949933-zzt0prespect.devices.datareturn.net
3 0 0 10 64.29.192.226 port-64-1949922-zzt0prespect.devices.datareturn.net
4 0 0 0 209.246.152.201 gigabitethernet3-0-101.ipcolo2.dallas1.level3.net
5 0 0 0 209.244.15.93 gigabitethernet10-1.core2.dallas1.level3.net
6 0 0 0 209.247.10.109 so-4-1-0.mp2.dallas1.level3.net
7 40 30 30 209.247.8.69 so-0-2-0.mp1.philadelphia1.level3.net
8 30 40 30 209.247.9.26 gig10-2.hsa1.philadelphia1.level3.net
9 50 40 50 64.157.236.2 unknown.level3.net
10 40 50 50 xxx.xxx.xxx.xxx

Same here, nothing adversely wrong to report. Just some minor downtime for a couple of brief moments but nothing to be worried about. I am staying with no plans to move in the forseeable future.

Only a quick problem the other day when one of their 3 fiber providers accidentally cut their bandwidth down to 100Mbps (instead of raising it to 1Gbps - 200Mbps of bandwidth had been traveling on that fiber). They quickly got that fixed, and it's pretty much smooth sailing.

- Matt

Originally posted by mainarea

Only a quick problem the other day when one of their 3 fiber providers accidentally cut their bandwidth down to 100Mbps (instead of raising it to 1Gbps - 200Mbps of bandwidth had been traveling on that fiber).
Shouldn't you qualify your statement to say that this is what nocster has told you?

You are giving the impression that you have first-hand knowledge of what happened and what the actual circumstances were, which isn't true. Is it? :eek:

Tandem - I did talk to Dan, their network tech, yesterday. It makes perfect sense - when they realized the problem, they took down Verio. Only 100Mbps was traveling through the PPL fiber, and everything was fine. Shortly after, they were able to put Verio back up. (Dan usually lets me know what the problems are... not just bits and pieces)

I'm in constant contact with Burst any time there is a network issue, and luckily, I haven't needed to contact them many times this month. I have a very good relationship with their staff.

Anyway, as I said, there have been very few problems this month, it's running very nicely.

- Matt

Over 100 "nocster down" and various other complaint threads in the past 3 months! That tells it all... however much you may want to defend them as their reseller.

Tandem,

If you are looking at a 3 months time frame then yes, there were serious downtime between mid Feb and March but things have improved tremendrously over the past month. You are mentioned a 3 months timeframe and Matt was mentioning about this month which in effect is pretty different, don't you think ?

If you read the threads, some are actually not DC wide but just isolated to a certain machine or due to the user's ISP connection. Minor downtimes are known to happen because of a variety of reasons, some within their control and some beyond that. What is important is how fast the problems get resolved. No one can ensure 100% uptime but of course that is entirely desirable.

Over 100 "nocster down" and various other complaint threads in the past 3 months! That tells it all... however much you may want to defend them as their reseller.
Tandem - Here's what I have to say about the network, for the last three months:

February - Great uptime, some rocky service towards the end of the month.
March - Horrible.
April - Great! Very few problems, nothing that caused my personal site to lose money. If you look at most of the down threads for this month, most were because of an ISP error or a specific server being down.

I did not sell any Nocster servers during March because I didn't trust the network. I do now. I could easily move on to another company and sell for them, and have been in talks with a couple. I do trust Nocster's network now, and will be launching a sale soon. <<< not an ad, just a statement about my trust

- Matt

Originally posted by eddy2099

there were serious downtime between mid Feb and March

Serious downtimes create lost confidence and result in customers leaving the host in droves. Many hosts have closed down their accounts at nocster in the past months and some others are currently contemplating it because of that.


If you read the threads, some are actually not DC wide but just isolated to a certain machine or due to the user's ISP connection.You are trying to make it look like as if the complaints made relate to just one machine, which isn't true. Just check out the threads.


Minor downtimes are known to happen because of a variety of reasons6 hours or 34 hours downtime are hardly minor. :eek:

You and mainarea don't run hosting businesses and as a result you are not in a position to measure the real damage that downtimes can cause.

I may not be running a hosting business but uptime is essential in my line of work. I am still using the web server as a point of business and my only source of income. Do you think that qualifies the damage caused to my business ?

I am not saying that all the threads relates to just one machine, I am saying that 'SOME' downed servers reported were related to isolated machine.

Besides, your qualification was the problem of the last 3 months when both Matt and I were talking about the current month. We all agree that between Feb and March, downtime was a serious problem.

You mentioned 'Many hosts have closed their accounts at nocster'. Can you qualify that statement. I know a few did close but I am not sure if that qualifies as 'many'.

Are you a customer of Nocster/Burst ? If not, are you in the position to qualify your statement ?

If you bunched all the downtime I faced since Dec when I signed up, I doubt it would be anywhere near 34 hours. 6 hours might be about just right, much of which within late Feb and early March.

If you throw march out of the loop here, Nocster has been pretty solid. A few downtimes but that is because they are growing. If you read their forums you will be glad to see that they have increased their support, added more bandwidth and more providers. April is a month of growth, I'm willing to bet that by May they could be back to their 100% uptime.

6 hours or 34 hours downtime are hardly minor.
That sure wasn't for April...

- Matt

Originally posted by eddy2099

I may not be running a hosting business but uptime is essential in my line of work. I am still using the web server as a point of business and my only source of income.
Point taken... What you don't have is 200+ customers choking up your phone line a few minutes after your server goes down. :eek:


both Matt and I were talking about the current month. We all agree that between Feb and March, downtime was a serious problem.All you can do is pray that they keep up with their current stability and that they have learned their lesson.


You mentioned 'Many hosts have closed their accounts at nocster'. Can you qualify that statement. I know a few did close but I am not sure if that qualifies as 'many'.It looks like you haven't read all the relevant WHT threads. That will give you all the information you need.


Are you a customer of Nocster/Burst ? If not, are you in the position to qualify your statement ?Yes, I was once their customer.

What affects others does not necessary affect my server. If it does not affect my server, it does not count as Datacenter wide.

The problem with Nocster/Burst is not just their network, which still appears to have issues, but the attitudes and incompetent nature of the employees of their company. If you want people to finger point before solving problems, Burst is your company. If you want people that blame the customer and refuse to take any accountability, Burst is your company. If you want to be on their network when SPEWS gets sick of their crap and blacklists their entire network, Burst is your company.

Otherwise, go to a real company who appreciates their customer and takes care of their network.

And they still assist and protect one of the largest spam/uce distribution companies on the whole world under their wings! :eek:

http://www.webhostingtalk.com/showthread.php?s=&threadid=130298