Why Am i Posting here
1. Less than helpful Support from DEDNOWMM on Aim 'I have not got time for this' ... ok i can understand he is busy
2. Billing department lack of logic ... ok they are just doing what they told...

So, i have tried the conventional methods... but i have to resort to asking it in public over WHT...

Situation:

I have always paid the DedicatedNow Server Bill on the 26th of the Month
I have paypal receipts to prove this
Why the 26th? Because the billing date was moved back due to enormous problems when we first signed up (if you do a search on these forums we had to post here to get it sorted out)
I always each month receive a invoice a day or so before the 26th. And each month... i send the money out...
The last payment was on the 26th March... (I have a paypal receipt)


Payment Sent (ID #5PX05482WG233222Y)

Name:
Pegasus Web Technologies (The recipient of this payment is Verified)
Email:
paypal@dedicatednow.com

Business Contact Information:

Business URL: http://www.pwebtech.com
Customer Service Email: sales@pwebtech.com
Customer Service Phone: 973-267-4707

Amount:
-$189.90

Date:
Mar 26, 2003
Time:
5:07:04
Status:
Completed


So... you would expect for me to recieve my next invoice from DN via email arround the 26th of this month... as it is every month

But... NO! Today i could not log into my server... why?
I have been disconnected! and wont be allowed back on till i pay the money....

So... i checked! i have paid the bill from march! and have not recieved anything yet todo with the April 26th bill...

So... i mail DN billing and get told... i owe money from the 7th April! And wont be allowed back till i pay.

Now... i was never told i have a new billing date, and was given NO warning till i found my server was off.

Can someone PLEASE explain to me, why they have suddenly changed the date without telling me? I dont mind the change... however i would like to have been told about it.

Yes, this is rather poor practise from the most-recommended premium server provider on the net. If payment isn't received, the onus should be on the provider to inform the customer. This instant cutoff and change of billing date without warning is far below my expectations of such a company.

Jeff Horner

Nobody can explain that except DN. We cannot help you with this issue which sounds like a basic mixup. Nobody here can turn your server back on or fix DedicatedNow's billing database to make it bill you on the right day. You'll just have to keep on at them until they sort out the prob.

Yah, well it does not seem to go anywhere via email....
It never does seem to... always have to post here when have major problems

First of all, my PRIVATE IM name is not support. I'm completeing company audits ATM. You were offered support via our billing dept, or our technical dept. I told you that I was extremely busy at that moment, but to let me know what the situation was. I informed you, that you were suspended for non-payment, and you could contact the billing dept to get you back online. Now you've bought yourself a ban to IMing me for anything.

But since this always seems to be the case of defend yourself on WHT or face the public criticism, here we go with a list of your account transactions:

Package 4XX2 renewed 4XX2 system 4:30:56 on 03/07/2003 189.90 189.90
428379 Client emailed as part of client base. 4XX2 ed 16:51:47 on 03/18/2003 0.00 189.90
429933 Client emailed as part of client base. 4XX2 ed 17:17:06 on 03/18/2003 0.00 189.90
431865 Invoice 4182-44383 Sent Automatically 4XX2 system 4:30:50 on 03/24/2003 0.00 189.90
432804 Over Due Notice Sent for Invoice 4XX2-44383 4XX2 system 4:33:19 on 03/26/2003 0.00 189.90
Package 8108 paid by means other than check or credit 4XX2 matt 13:58:33 on 03/26/2003 189.90 0.00
433097 Invoice 44383 Marked Paid 4XX2 matt 13:58:35 on 03/26/2003 0.00 0.00
442323 Package 8108 renewed 4XX2 system 3:41:52 on 04/07/2003 189.90 189.90
446098 Client's credit card could not be charged 189.9 because of Credit card not found (1). 4182 admin 2:13:36 on 04/16/2003 0.00 189.90

You've paid your service however, it's been after overdue notices have been sent. You surpassed the 10 day limit allotted for billing terms, and were suspended. The account credits for service problems was a month's free service, that simply means that your account was not billed for one month's period, not that your invoices would suddenly move 20 days apart. Your account setup from the 7th, bills monthly on the 7th. I'm sure everyone has their opinions on this matter. Ours will be handled off-forums, as it's a non-payment issue / service suspension, nothing more, nothing less.

ok... firstly i did mail billing department...

Um... so why has this not happened in feb or march? but suddenly in april?

Why is there not been a invoice sent like previously?

However, i agree... i shall go back to emailing billing...

Locust, its people like you that I'd like to reach in through my monitor and choke the life out of.
shall go back to emailing billing, i know exactly what this means, your going to flood them with emails on a daily basis, when what you should do is write ONE email, with PROPER english, explaining your problems and concerns. then you WAIT atleast a day or two, if theres no response or activity, then you email them a follow up, and not a follow up saying "SO GUYS WHATS UP?! WHATS HAPPENING??"

You email them again, with another PROPER email, with your account information, and you ask them to look into it for you. and you remind them that this is your second time contacting them. if they dont get back to u then theres a problem, but i know they will get back to you.
Learn to deal with people and dont be a jackass, it helps out.

ahh, the cry of the morons from Mrdredd there. Castigating Locust's grammer than then going for the "u" and "i" . If you're gonna throw stones, don't do it in a glass house.

Anyway...as stated, the billing date has never been a problem until now, suddenly. I'd like to pretend it's an isolated incident but it follows closely on the SPEWS block. So it's not.

Originally posted by Dawn Falcon
[B]ahh, the cry of the morons from Mrdredd there. Castigating Locust's grammer than then going for the "u"

Than...then?

Sorry...couldn't resist. :stickout: No offense intended.

What do you mean by "follows on the spews block"?

DedicatedNow had a range of their IPs blacklisted by the SPEWS spam blacklisting service because junk emails were being sent via their services. Dress it up as much as you like, there's one word for that... incompetence - especially given their anti-spam policy. This would seem to be the second major problem in as many weeks.

(I hate to throw the 'I' word at people, but given this, the time for polite tolerance is well past.)

Jeff Horner

to explain the SPEWS (an E-mail anti-spammer blocklist) thing-

basically, what happens of that first the offending IP alone (or two IP's in this case) make their way into SPEWS, and abuse E-mails tend to turn up. If nothing is done, then more IP's get listed - in this case, a /24 which included our server.

When I posted here action was swift, but it should never have gone to a /24 block in the first place and several Pwebtech/DNow /24's were blocked by SPEWS recently (at least going by posts here).

For the record, I disagree with SPEWS shotgun blocking but it's a reality we have to deal with.

When you have 1,000's of sites under your network and none under your direct control, there is no way to know if a client client or even a clients clients client is spamming. Until we are notified, then we take action and terminate a site. And every company with this many hosting co's has listings in spews including rackshack, interland, dialtone, rackspace and many others. Before preaching please be informed of a situation and all the facts behind it. We do NOT tolerate spam, when we find out about it, we terminate it, simple as that.

Originally posted by SadisticSid
DedicatedNow had a range of their IPs blacklisted by the SPEWS spam blacklisting service because junk emails were being sent via their services. Dress it up as much as you like, there's one word for that... incompetence - especially given their anti-spam policy. This would seem to be the second major problem in as many weeks.

(I hate to throw the 'I' word at people, but given this, the time for polite tolerance is well past.)

Jeff Horner

The thing is we never got ANY abuse emails from spews or any rbl service stating anything wrong.

Originally posted by Dawn Falcon
to explain the SPEWS (an E-mail anti-spammer blocklist) thing-

basically, what happens of that first the offending IP alone (or two IP's in this case) make their way into SPEWS, and abuse E-mails tend to turn up. If nothing is done, then more IP's get listed - in this case, a /24 which included our server.

When I posted here action was swift, but it should never have gone to a /24 block in the first place and several Pwebtech/DNow /24's were blocked by SPEWS recently (at least going by posts here).

For the record, I disagree with SPEWS shotgun blocking but it's a reality we have to deal with.

Locust not paying people for their services? NO WAY!
[/sarcasm]

Heh, floods of names run through my head right now that locust has never paid.... including myself.

Anyone who is reading this thread, take anything locust, dawn falcon, and sadisticsid say with a grain of salt. Locust is crooked, and that is that.

Heh..

2uantum, for everyones information, deleted his web design work off our server when I criticised some aspects of it and generally acts like a child and throws tantrums.

In response to everything written. This is NOT a SPEWS antagonized pull, this was not a suspended server for malicious reasons, this was rather a policy. Just because late payments were not pressed before, doesn't make it right. Heck, I had my cell phone shut off by the company, not because I didn't make payments on time, but deeply hidden in a contract was the fact that new clients could not go over $125 in calling fees. Instead of arguing with them, writing the BBB, registering sprintsucks.com, etc. I made my payment, service restored, and I knew better for the future. I also made certain that my CC on file was able to be auto-billed for any balances owed so as to not threaten my service again. Why, because I need my cell phone. Was I upset, sure I was, but I reached a point in my contract that exceeded their limitations, and as such had my service suspended.
Every client of DedNOW, has access to online billing records, anyone can login at anytime and see any due balances. We attempt to collect funds, and reasonably expect clients to make payments on their accounts. I have one client who was e-mailed roughly 30 times with overdue notices, and not one reply was ever given. Suspend their server, and miraculously a ticket opens within 3 minutes, server down, please fix it. Webhosting seems to be a gray area when it comes down to policies, contracts, and expectations. Customers routinely get locked into yearly contracts, and want to find ways of breaking them. No other industry tolerates such abuse, ridicule, childishness, and contempt. If I don't make my car payment each month, I can surely expect that at some point, the repossession man is going to show up and take my car away. As a consumer, it is my responsibility to ensure that my payments are met in a timely manor, and if there's questions as to my payments, to contact them immediately for further clarification. As of yesterday, roughly 15 servers were suspended for non-payment. We will be increasingly taking such measures to ensure that our clients are meeting their bills on a regular basis.

To all that posted.
I have no problem with paying the monthly fee. Just that we have been paying the bill on the 26th of the month fine, after receiving the invoice on the 24th... if there was a problem with this? why were you sending us the invoice on the 24th, and not on the 7th? You talk about sending a client 30 emails, why did he get 30 warnings, where as we got no emails reguarding payment, apart from the last one sent on the 24th march which was paid.

Anyway, like i said i have no problem with having to pay a monthly fee for the service, just a problem with not being told you want to be paid at a different time to the last 2 months, since there is no recurring bill been setup with paypal. Anyway i shall be paying the bill for the 7th April today, just would like some clafication about what my billing cycle is, when it ends, what the 26th of the month was all about etc... which i have asked in an private email.

2uantum, for everyones information, deleted his web design work off our server when I criticised some aspects of it and generally acts like a child and throws tantrums.

Actually, Dawn, it was after Locust trashed me before paying, then refusing to delete MY stuff off of his web server, i logged in through ensim and deleted it manually.. mmmk?

Thanks, now STFU.

how this is going off topic and back a long way...

Quantum... i can just paste my icq logs of when i asked you what happened about a month after... which is a kinda different story

Locust, before you even post im going to back 2uantuM, because you sound like an idiot, and you had an even bigger of an idiot, Dawn Falcon, try and cut me down.

Which probably means everything being said is true.

Originally posted by DedicatedNOW

Package 4XX2 renewed 4XX2 system 4:30:56 on 03/07/2003 189.90 189.90
428379 Client emailed as part of client base. 4XX2 ed 16:51:47 on 03/18/2003 0.00 189.90
429933 Client emailed as part of client base. 4XX2 ed 17:17:06 on 03/18/2003 0.00 189.90
431865 Invoice 4182-44383 Sent Automatically 4XX2 system 4:30:50 on 03/24/2003 0.00 189.90
432804 Over Due Notice Sent for Invoice 4XX2-44383 4XX2 system 4:33:19 on 03/26/2003 0.00 189.90
Package 8108 paid by means other than check or credit 4XX2 matt 13:58:33 on 03/26/2003 189.90 0.00
433097 Invoice 44383 Marked Paid 4XX2 matt 13:58:35 on 03/26/2003 0.00 0.00
442323 Package 8108 renewed 4XX2 system 3:41:52 on 04/07/2003 189.90 189.90
446098 Client's credit card could not be charged 189.9 because of Credit card not found (1). 4182 admin 2:13:36 on 04/16/2003 0.00 189.90


Quite a botch-up!

You sent an invoice on March 24... locust didn't pay it. You sent him an overdue notice 2 days later, on March 26... locust paid your invoice on the same day through his Paypal acount.

Why did you then try to charge him again 2 weeks later, on April 7... without sending him an invoice or even an overdue notice... using the wrong payment method (you do have a record saying that he pays by Paypal, don't you?).

Locust's account was messed up by your company and therefore his server was cut off for no justifiable reason. Plain and simple.

Instead of wasting your time and energy trying to explain the non-explicable, you could simply accept the mistake and tell your customer what he should be doing next... instead of shoving him off as a non-entity. :eek:

With this kind of arrogant and indifferent behaviour, how long will you last?

Tandem,

Did I come here and start a thread of who my clients are, and who doesn't pay their bills on time? Or did a client come here, bashing us indicating that we're falsely changing billing dates? Read carefully before you react negatively, and take things from both perspectives. The invoices are shown to be created the 7th of each month. Invoices "sent" are reminder invoices from the billing dept of past due balances. OverDue notices are notices sent that a client has X amount of time to pay an invoice before service is shut off. Attempted to charge a CC, means that a client has a payment method on file, which we are authorized to charge.

All I'm doing here, is simply producing our side of the situation, as most tend to believe that it's ALWAYS the hosting company's fault, rather than the clients. I'm not wasting my time by defending my company. I'm challenging wrongful accusations made against my company. Paypal receipts simply show when a person decides to pay a bill, not when invoices are DUE or CREATED. We PROVIDE LOGINS TO CLIENTS to check their invoices & accounts. This was not a mistake on our end, this was our policy being carried out for a service NOT PAID.

With this kind of arrogant and indifferent behaviour, how long will you last?
How long will we last allowing clients to repeatedly pay late on their invoices? How long would we last if we don't come to defend false accusations/statements made by clients? Do we the hosts run here everytime a client yells / screams / messes up? No, do clients? not all of them, but yes, they do. False statements were made, I backed up with our records, not accusations, but physical statements of our policy, and when payments were due. Before jumping on the bandwagon, please try and understand both sides of a story.

Instead of wasting your time and energy trying to explain the non-explicable, you could simply accept the mistake and tell him what he should be doing next... instead of shoving him off as a non-entity.
Instead of running to WHT & creating a lengthy thread in attempts to bash/flame a host for taking actions against their policies, in attempts to get us to perhaps turn a service back on, why not make payments on overdue balances, have service turned back on, then relate to others about your experience? To date, this invoice has not been paid.
In any event, I have posted our company's position in this matter. It's now an internal matter to be resolved between the customer, and the billing dept.

Thank you,

Mrdredd, 2uantum admitted he deleted his work because I criticised it. Payment was due on satisfactory completition of the website, which hasn't been reached. What else needs to be said?

Originally posted by jayglate
The thing is we never got ANY abuse emails from spews or any rbl service stating anything wrong.

And you never will. They come in as standard spam complaints.

The idea is that we, as network providers, will take *all* complaints seriously, not just a specific complainer. Read the history of MAPS.

Originally posted by jayglate
When you have 1,000's of sites under your network and none under your direct control, there is no way to know if a client client or even a clients clients client is spamming. Until we are notified, then we take action and terminate a site. And every company with this many hosting co's has listings in spews including rackshack, interland, dialtone, rackspace and many others. Before preaching please be informed of a situation and all the facts behind it. We do NOT tolerate spam, when we find out about it, we terminate it, simple as that.

There is no 'preaching' about it. Your ineptitude in dealing with this in a timely fashion caused customers to suffer. However well-intended your policies may be, they still failed to protect those servers on the blacklisted IP range.

Jeff Horner

they are nowhere near the "most recommended" status... they are quite pathetic in relation to their track record... heck, burstnet is even better, yet neither is very high up from the bottom of the barrel lately... 1 reason and 1 reason alone: lack of business ethics. they gained some of those in exchange for a touch of greed, they might actually get somewhere...!

Originally posted by SadisticSid
Yes, this is rather poor practise from the most-recommended premium server provider on the net. If payment isn't received, the onus should be on the provider to inform the customer. This instant cutoff and change of billing date without warning is far below my expectations of such a company.

Jeff Horner

they are nowhere near the "most recommended" status... they are quite pathetic in relation to their track record... heck, burstnet is even better, yet neither is very high up from the bottom of the barrel lately... 1 reason and 1 reason alone: lack of business ethics. they gained some of those in exchange for a touch of greed, they might actually get somewhere...!

Was there a point for this? I've reviewed most of your insulting posts, but can't seem to find where you've been a customer of ours, and how ethics or greed is relevant to this thread. If you have constructive criticism to add that's one thing. Pathetic, greed, bottom of the barrel, where is this being derived from?

How could greed be a factor with DN when they stop taking orders when they don't have the room to fit more clients? Other dedicated hosts have went and attempted to go past the amount of clients they can currently handle and well we see a lot of posts about them right now. I don't see any DN down threads around here do you? Just people who don't pay bills ontime and some spews records but they've all been deleted.