I am using my reseller account for just 14GB bandwidth, then they send a email to me say that this is "unaccepted usage".

what I think if one day, I use only 1GB, they will send me the email to say "unaccepted usage" or not?

Are fasthosts reseller got 30 days money back guarantee?
I may refund it, look for another.

All of you!! take care about this

You only get 10gb bandwidth on the account.

I looked and didn't see a mention about it either way. In the TOS, there was a mention of 'unlimited bandwidth', yadda yadda, but where did you see that info Eddie?

I asked them via the phone. They state no bandwidth on any of there accounts.

personal is 1gb
business is 2gb
reseller is 10gb

The reason they dont state is so they can disable you once you get popular. You can't even host unlimited domains. I pointed this out to openhosting who had to find out the hard way about domains. But with the reseller account you get a maximum of 10gb bandwidth for the whole account and no-one domain can use more than 2gb.

Its a highly talked about feature that FH only give 10GB / reseller account instead of their 'unlimited' plan.....which we all know is impossible ;)

They usually pick on NT4 customers who wont upgrade to the Win2k machines ( as they obviously want to close them ) but their recent actions of setting up a fictious 'abuse department' is really just taking the p1ss!

Chicken --> nothing on their site...if you push them on the phone they'll tell you its 10GB......theres only so much strain a monkey can cope with!!

Cheers,

Gotcha, I just wondered thankx. I have even less respect for them as most unlimted hosts at least are pathetic enough to list the true amounts in the TOS. Sad really.

From looking at their page and the TOS, they could cut you off at 1 gig and there is nothing you could do about it. They pretty much leave it wide open and have a blanket statement of 'too much resources'. So sad.

Dang it!! I wanted to call them and bother them but i'm in the US and don't want to pay the bill :(

Oh well....

I'll save you the trouble... LivePerson session:

You are now chatting with 'shaun'
you: Hey Shaun
you: I only wonder how transfer is figured into the reseller account
you: per resold client, total?
shaun: We do not charge per domain transfer
you: so is it a total?
shaun: Yes
you: and that total is.... ?
Chat session has been terminated by site operator.

Please wait for a site operator to respond.
You are now chatting with 'James'
you: Hello
James: Good Afternoon, this is James from Fasthosts sales, how can I assist you today?
you: Could you tell me the real bandwidth figure for the reseller account? I'm intrested in the package but there seems to be no bandwidth meantioned.
James: http://www.fasthosts.co.uk/terms.html
James: We do not operate a bandwidth limit on our Virtual hosting accounts
you: I've checked your terms
James: OK, how can I help?
you: So i could transfer upto 50gb's and not be shut down? as long as im not using too much server resources?
James: If this transfer was to monopolise resources on the server at that time, then the high resource policy would be implemented.
James: Do you have an account with us already?
you: if it was plain html and and graphics?
you: i had an account a while ago but that was a year ago




Don't know what happened after that it wouldnt let me post anymore messages.

lol!!

Now that is funny......

Eddie I'm sorry you had to find out the hard way about Fasthosts.

I suggest you consider getting a Donhost reseller account (if you haven't already). Their reseller account comes with 50gb of transfer. If your customers don't mind a Unix environment (and I believe that some of them will be interested), you might want to consider getting that account and move them over.

Hope everything works out for you :)

Just a note that Eddie isn't looking for a host, but the top thread starter is, so the comments are helpful.

I've got enough hosting companys hosting my sites :) .... tera-byte/kdawebservices/ghoulnet/smarthosts .......

Wow, they fully implement a no-bandwidth limit, untill you actually use it, then they will tell you your limit.

Thye say it's based strictly on server rsource usage, but don't give you that # either. It is purly based on how they are feeling that day.

When I asked too many questions about the bandwidth he offered me a dedicated server, where they give you a bandwidth limit.

Yea...but their dedicated solutions are hardly much better!

Hopefully people going for a dedicated machine in the UK aren’t fooled by the likes of :

" It can host up to 2500 individual websites "

What???? On a Celeron 633 with 128MB RAM ??? Is somebody having a laugh?

Oh, and 5GB bandwidth is going to stretch nicely!!!

" With full "out of the box" support for technologies like Microsoft Access, ODBC, Active Server Pages
and IIS5 "


What??? You mean, Windows 2000 Server is installed?? lol

" Absolutely no knowledge of Windows 2000 is required. "

Sounds like FH!

" Housed in our £10M data centre facility "

What???? You mean Intel’s £ 10 M data centre!!


Anyone signing up for one of the monstrosities is obviously delusional!!
Nobody in their right mind is going to pay those prices for all they get, even in the UK!!


Cheers,

Thank you for all of you!!
I just want to let all the people know, FH is not reliable for the reseller account, their kidding.
Now I know what is the "unlimited" from FH.

All of us must take care about it, not to resell for FH again. Tell all the people.

The problem is how I going to transfer all my site? in the easy way.
Or just use ftp to download all my site and upload to new site again.

If you only have one site, few users set up, no telnet access, then yes, FTPing the site down and up is probably the easiest way. I've found that the auto setting doesn't always work (often it does), so maybe you should be aware of what's ascii and what's binary, but other than that... keep the old site live until you have the site on the new servers in case something is mucky.

I have a question.. If you really don't offer unlimited bandwidth why do you say you do? Like if your policy is 10% or whatever why don't you figure that out.. (c:\windows\calc.exe is nice or you can write a script if your in *ix) and post that on your site instead of "Unlimited Bandwidth"

=)

It looks better, its just advertising, welcome to the business world, where people will say anything is unlimited and take it all back in the TOS... :D

Where can I report to, because FH is kidding.

FBI?
anyway?

Report FH?
Why? Did I miss something?

Taking the information given about Fasthosts in this thread at face value, I just gotta point out that this sort of business behaviour is ILLEGAL in Australia. OK, well Fasthost isn't in Australia so my point is moot. But, it just gets my blood boiling. Under the Trade Practices Act 1975, Section 52, it is illegal to engage in deceptive or misleading conduct (regarless of whether the intention was to mislead or deceive). I can almost guarantee that if Fasthosts was an Australian company and you complained to the Australian Consumer and Competition Commission, they would follow up on the case - this is their bread and butter and what they are there for.

It drives my nuts reading story after story of false, misleading, deceptive conduct, lieing - call it what you will - on these forums. People, what sort of consumer protection and fair trade laws do you have in your countries? If they are similar to the Australian law mentioned above - then you've got to stand up for your rights and for fair trading in the hosting/ISP industries. If they arne't then for goodness sake get onto your member of parliament, or congressman, or whoever, or raise arms and sack the capitol or DO SOMETHING! Because, even though I am observing from a distance...

I CAN'T STAND IT ANYMORE!!! :angry:

(sorry for shouting).

Who is from UK here?
Anyone know the UK law? Where to report to?
And who can help me to look for one Competiter of fasthosts to support me to report Fasthosts in UK's court or whatever place. To get FH's compensation,

FH is a cheater, I think cheater can not be accept anyway.
UK must have a law to prevent this kind of business.
I really want to report FH, if anyone can support me in UK, I will fly over to UK.

This is not business, this is cheating. kidding...
:angry: :angry:

I'm from the UK Lah_Lah!

Your efforts would prove fruitless! There are hundreds, if not thousands of people on the same boat as yourself!

Trading standards have been called in and as far as i know there are numerous cases being tried in the small claims court!

If you want to moan a bit more or rally up some support, i would suggest a visit to :

alt.internet.providers.uk

and www.communityzero.com/siteonsite

Both places regularly talk about FH and their tasty service record!

A quick deja.com search on FH will reveal thousands of complaints but as long as they can afford to advertise in glossy magazines, there will be plenty of victims who never hear anything bad about them!

Cheers,

Any case is win?
Are UK goverment or something else take action about this?

unfortunately, you can only report certain types of billing fraud and the like....No real government regulation of Internet Industries....sadly....

**********************************************************************
If you wish to reply to this email please use the form provided at
http://community.fasthosts.co.uk/abuse.html
**********************************************************************
Dear Mr Teck,

I have today suspended your account due to excessive bandwidth usage.

Please find below a copy of our terms and conditions:

“HIGH RESOURCE USER POLICY

Resources are defined as bandwidth and/or processor utilization.

FastHosts may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available FastHosts
reserves the right to suspend that site immediately. This policy is only
implemented in extreme circumstances and is intended to prevent the misuse
of our servers. Customers may be offered an option whereby Fasthosts
continues hosting the website for an additional fee. “

You will be contacted by a member of our Resource Management Team.

Yours sincerely


Abuse Investigations
Fasthosts Internet Ltd
**********************************************************************
This message (including any attachments) is confidential and may be
legally privileged. If you are not the intended recipient, you should
not disclose, copy or use any part of it - please delete all copies
immediately and notify Fasthosts Internet Limited on +44 (0)1452 541252.

Any information, statements or opinions contained in this message
(including any attachments) are given by the author. They are not
given on behalf of Fasthosts unless subsequently confirmed by an individual
other than the author who is duly authorised to represent Fasthosts.

Fasthosts is registered in England and Wales.
Registered Office Discovery Court, 154 Southgate Street, Gloucester,
Gloucestershire, UK GL12EX.
**********************************************************************

Dear Computer Keeper,

This is an automated email sent from our system.
Your account was suspended on 21/06/2001 at 09:58:46.

This was due to the following reason: "Breach of contract - Bandwidth."

Your account is currently suspended for the following reasons:
Breach of contract - Bandwidth.



Best Regards
Fasthosts Internet Limited

Fasthosts Internet: http://www.fasthosts.co.uk
UKReg: http://www.ukreg.com
Accounts: +44 (0)1452 541252
Technical Support: +44 (0)1452 541499

Dear " computer keeper " ??? WTF ??

Is it one site using all the bandwidth lah_lah or is this just spread accross your account?

Cheers,

Computer Keeper is my company name.

This use by many domain.

higher one is 7gb

Computer Keeper is my company name.

Ah right! ;) I see, it just sounded like a strange greeting!



This use by many domain. higher one is 7gb

Right....you'd have been closed down anyway.....

They also have a 2GB / domain limit!

Even if you only had 5 domains and 1 was doing 7GB they would have frozen your account!

I've had enough people telling me this is what happened to them to know!

Pathetic i know, but what can you do? They don’t care and are unlikely to anyway.....


We're currently discussing a regulatory board on various UK message boards and its companies like FH that make it all the more important!

Cheers,

I want to let all people know this problem.

FH is cheating people

Tell all the people to visit their site and talk to them.

All the people don't host with them again.

They are not doing business.

They are cheating money:angry:

Ok, I think we already got that idea when the post was first made. If someone asks about it, just suggest they search the board for threads about them.

Federal Trade Commission. Won't do a lot of good, though. unless a LOT of people complain.

Webhostaz has the same name servers, so I assume they are a reseller.

Are there any FastHost resellers that you know of so new customers don't fall into their traps?

It seems to me that FH is using "false" advertising. Can they be sued then? (just wondering).





:)

Well, well I visited the site I actually saw no mention of limits at all (no reference to it) on the site nor the TOS, except for some states about if you use 'too much' blah blah, we'll have to do something about it. So I'm not sure they are claiming one thing, but delivering another.

ok then, but I guess it is really nice if FH people makes the plans clear. Give numbers instead of unlimited. Define what "too much resource" is. That will make them more credible.

Well, what can be done now? You cannot undo the "damage" (loss of confidence) it has created.



:)

I did actually one day get bored and decide to have a nice little chat about bandwidth with FH. I was at work at the time so I kept it short, but here it is:

>Please wait for a site operator to respond.
>You are now chatting with 'James'
James: Good afternoon, this is James from Fasthosts. How can I help?
you: hi, how much bandwidth do i get with the reseller package
James: http://fasthosts.co.uk/terms.html
James: We operate an unlimited bandwidth policy.
you: is there such a thing?
you: i mean, say one of my users was the next Yahoo and used 16gb in a month?
James: We operate an unlimited banwidth policy.
you: would that be my responsibility?
James: As account holder, you are responsible for every aspect of your account.
you: so why not just say that bandwidth is not unlimited, but make it a high limit, like 30Gb, at least then it would be more realistic
you: and users would know where they stand
James: We do not operate a bandwidth limit, we also give unlimited pop boxes, our reseller account gives unlimited webspace and can host unlimited domains. This is very clear.
you: ok ok!
you: its just my mate ligitimately used 16gb bandwidth and got deleted!
James: Can I assist you with anything else?
you: it just worried me
you: but no, thats fine
James: Accounts are only suspended if a breech of our terms occurs.
you: no, it was definately bandwidth
you: anyway, thanks a lot
James: No, because we do not operate a bandwidth limit, this is not the case. We do have a high resource policy that refers to server resources as a whole.
you: well, try to tell him that
you: thanks for the help James
James: Thankyou for using this service.

My "mate" was actually lah_lah, I dont know him personally, but I needed some backup to my claims ;)

-Waldo.

I think we should let FH know this forum, and ask them to post here, see what can they say

if someone want to know me, send email to eddie@allsite.co.uk or AIM koo01

Thanks for all of your

I don't think it really matters. I know you think you were unfairly booted, but the point of the forum is to educate other visitors, discuss, etc., not antagonize hosts. The chat is just bullfrog bullfrog bullfrog and that should be enough.

Hello

It seems fasthosts insist on unlimmited bandwidth.
I think we must contact them and ask them to come here and answer.



I think sometimes ago they answered a thread here in webhostingtalk.


Regards,
Mac

FH are learning it now, they seen to be careful now, because I send email to them, and cc with most of the biggest web site as many as I know, all of the webmaster. I don't know the webmaster take any responce or not.

But I think they know what happen

My views on Fasthosts are no secret - they suck. Had an account with them with 19 domains, and their HD died which trashed all the accounts.
All because their raid-5 setup wasn't setup properly.

Also, another PHP guru I know has an account with them who has had a site closed down for over usuage, he posted this...

http://faster.wireplay.net/showthread.php?threadid=262048

Fasthosts = unprofessional.

--James

Orpheus 1539 said,

"unfortunately, you can only report certain types of billing fraud and the like....No real government regulation of Internet Industries....sadly...."

Does the advertising standards agency not apply to websites? They are a form of advertising, and if you say unlimited then surely this is wrong. I'm not sure.

And it must come under the trade descriptions act too so apart from advertising standards agency (which can't impose too severe penalties I think) trading standards should be able to secure prosecutions. The only difference the internet makes is that UK trading standards can't do much about US companies and visa versa.

It should be criminal. Mind you, Freeserve did this not with hosting but with their dial up accounts. And a hundred other dial up ISPs did even worse by charging people say £80 for unlimited access for life and then suspending the service. That was to consumers

Maybe there are just too many companies for the regulators to deal with. Or is it that the legislation isn't there? Does anyone know?

What about all the big electrical chains that are constantly advertising "lowest prices" and then sell celeron pc with 32 mb for £600.

Both large established and flybynight companies seem to be in on this.

But does business really have to be about trickery. Those who say they are for free market economics (i.e all political parties) should be absolutely vigilant against this kind of trickery because it leads to inefficiency in the markets doesn't it?

just an idea...FH advertise in magazines (ie. .net etc) which 'investigate' internet services and report abuses/cons et al.

So if some solid case studies were gathered and emailed to a few magazines...

However the obvious problem is that I doubt that .net (or any other mag) would piss off their big advertisers in such a way.

Just a thought.

Rob Taylor

Studio 51 Internet Solutions
http://www.studio-51.co.uk

To be honest I've started to note that Fasthosts advertise in ALL internet magazines and I suspect it may be exactly what's being suggested...

A way to keep the magazines quiet or "else..."

Sooner or later though it has to come out... there are only so many potential customers out there and sooner or later bad news will spread...

Oh I hope..

Perhaps theregister.co.uk or some other online news site?

This may sound like a moan/whine, but there has been several instances where I have lost clients due to not offering 'unlimited' services.

Rob Taylor

Studio 51 Internet Solutions
http://www.studio-51.co.uk