Bolt
04-14-2003, 10:37 PM
One has to give credit where it is due, so i decided this was one of the occasions where it is most certainly justified.:)
Normally, a sign of a good open forum is when you don't see much in it. People only tend to go out of there way to make comments when they have a gripe about something so when you look through their forum and it looks a bit sparse its actually a sign of lots of happy customers.
Anyway, over the last few days i signed up got "switched on" in a few hours and found that my package was lacking a few things and what I actually needed was something of a reseller package as I have 7 sites. Within minutes of discussing my requirements with support my account was upgraded with WHM features so i can add and control domains on the fly!
But one of the most outstanding was my PHP script which had a corrupt file. Excel support asked me to zip it over and they sorted the problem in a couple of hours and got my database up and running. Before you think that Excel will sort out everyones script issues I think its fair to mention this went beyond the normal call of duty of host support because I was at my wits end after 48 hours fumbling around knowing it was working on my previous host setup.
No I don't work for Excel just a very happy customer and so far so good. The server I'm on is FAST and ping times are excellent as my customer base is mainly in Europe. Take a look http://www.excelwebhosting.com Im glad i did.
Tony
Normally, a sign of a good open forum is when you don't see much in it. People only tend to go out of there way to make comments when they have a gripe about something so when you look through their forum and it looks a bit sparse its actually a sign of lots of happy customers.
Anyway, over the last few days i signed up got "switched on" in a few hours and found that my package was lacking a few things and what I actually needed was something of a reseller package as I have 7 sites. Within minutes of discussing my requirements with support my account was upgraded with WHM features so i can add and control domains on the fly!
But one of the most outstanding was my PHP script which had a corrupt file. Excel support asked me to zip it over and they sorted the problem in a couple of hours and got my database up and running. Before you think that Excel will sort out everyones script issues I think its fair to mention this went beyond the normal call of duty of host support because I was at my wits end after 48 hours fumbling around knowing it was working on my previous host setup.
No I don't work for Excel just a very happy customer and so far so good. The server I'm on is FAST and ping times are excellent as my customer base is mainly in Europe. Take a look http://www.excelwebhosting.com Im glad i did.
Tony
