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View Full Version : Is there 1 reason why we shouldn't use Dathorn?


Linkup
04-14-2003, 07:20 PM
After spending a couple of weeks here reviewing chat forums here and at the perspective sites, we really CAN'T find any reason NOT to go with Andrew and Dathorn.

Are we missing something or is he simply working like a ...ya know... like a dog? ...............and ....... he seems to have all his ducks in a row.

Forums and great feedback and ablility to boot........

Where else can we find competence at this price? We have looked at Cybrisk and they offer a lot of space but they have some problems that were not forseen and could have more difficulties advertising such great space at so low a price.

Decision time soon and nobody else seems to be in the hunt......

zgoku
04-14-2003, 07:25 PM
A lot of members on the forums here have been very pleased with Dathorn's services, and I'm sure your experience should be the same. Let everyone know!

Nanda
04-14-2003, 07:44 PM
Soon,I will buy a plan from Dathorn for my new clients

Linkup
04-14-2003, 07:47 PM
"Limited Time Only"

zgoku, make that "Forever"....................If you are in this for the marathon let your perspective clients KNOW that YOU ARE!

Always gaurantee what you believe in, if you are sincere in this belief....

Linkup
04-14-2003, 08:01 PM
My problem is that I will need help when I am working. I get frustrated when I can't create and when the ticket gets received we wait for whomever is there. Good support doesn't come cheap.

This is the difference we pay in performance of the people.........not the difference so much in what we can or might be able to do with 100 more Gigs

I would pay hundreds a month to the right host or contact.........Marketing the sites is .............Marketing any business is profitable if it is managed right and having the ability to market on the internet and supplying ;;;;;;;;;;;;

Chris-BH
04-14-2003, 08:27 PM
Well, when we had multiple reseller accounts, we used dathorn, I dont know if his service has changed, but we went for about 2-3 weeks, with steady downtime, a couple being the physical server, mostly it was his datacenter that his server(s) were in.

Linkup
04-14-2003, 08:38 PM
Hmmm .........and your affiliates and forums vouch for twice that of dathorn? I don't see that Chris..

Researching and patience finds the right space.....hopefully!

Chris-BH
04-14-2003, 08:40 PM
The original question was, Is there a reason we should not choose Dathorn?. I am just stating my experiance before we had our own servers. So are you also saying, being we do not have forums, Dathorn (or any host with forums) is better than us? As for our affiliates and clients, they are very pleased with our service, thank you.

DarktidesNET
04-14-2003, 08:45 PM
The only things I find wierd about them is their AUP:

"You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time." What's that mean about disk space? If you're allotted 2 gb (their lowest package) you can't use it? I mean, everyone is quota'd ...

Other than that, I'd say selling transfer for roughly 50 cents is a bad business plan and will end up harming them in the end if they keep growing like they do, because eventually, people will utilize it. Going by the DC's they're in (The Planet, Nueintelligent) you can just look at the average bandwidth coming into the machines they offer there's just not going to be much room for profit with what you'd pay for the resources, and selling them so cheap.

On the bright side, I've read numerous good things about them, I would only be leary about using them because of the business plan (overselling, or selling too cheap) that's run the majority of hosts, ecspecially the ones who "grow fast" out of business.

>> "Well, when we had multiple reseller accounts, we used dathorn, I dont know if his service has changed, but we went for about 2-3 weeks, with steady downtime, a couple being the physical server, mostly it was his datacenter that his server(s) were in." <<

I believe this is when they used Nocster/BurstNET, and if so, yes, that was their fault, not Dathorn's. We, as well as many, were affected by this, and he, as I, and many, left because of it (I think he did.)

This is not a bash, just general overview about the pricing, which could be compared to what the DC offers. Then again, it's always possible that they're buying unmettered 10mbit/s boxes, so who really knows. Generally, not one is going to use 2gb space and 40+ gb of transfer, so it usually evens out ... and you get more customers.

trustedurl.com
04-14-2003, 08:48 PM
Originally posted by DarktidesNET
The only things I find wierd about them is their AUP:

"You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time." What's that mean about disk space? If you're allotted 2 gb (their lowest package) you can't use it? I mean, everyone is quota'd ...


I might be mixing them up with another host, but I believe they don't allow their resellers to oversell.... but this is from memory, verify with Dathorn...

here's the word from the man himself:
http://forums.dathorn.com/index.php?act=ST&f=3&t=417&hl=oversell&

Linkup
04-14-2003, 08:49 PM
This is not a bash, just general overview about the pricing, which could be compared to what the DC offers. Then again, it's always relevant that they're buying unmettered 10mbit/s boxes, so who really knows.

This, I don't know squat about. Can you splain?

DarktidesNET
04-14-2003, 09:07 PM
idologic_dh: I was referring to the direct pricing itself. For example, take any other host around here (without much of a rep) offering the same thing (prices/specs) what do people say ... "Rip off, Scam, Overselling" I'm just making a comparision without accussing (it is possible he has unmettered contracts, which in that case, it's very easy to offer the pricing)

Linkup: I'm referring to when you buy from a webhost don't trust them directly, look at their DataCenter and get an idea if what they're offering is even possible, or an empty promise/marketting trick.

http://theplanet.com (one of the DCs they are in)
http://neutelligent.com (another)

Look around at the machines they sell and bandwidth pricing, then compare the plans of your hoster, and see if he's going to sustain a decent profit off the plans they offer. If it doesn't look like it, ask yourself if they will (with growth and customers jammed in) make enough for it to be "Worth it" and them to stick around.

This is a general rule of thumb I advise to anyone, not just to you, but it's always good to research your host both directly, and above the chain of command (the DataCenter they are in)

We once were with someone who offered us 500 mb/25 gb transfer for $9.99 a month. We tapped the space out and hit 20+ gb monthly and were booted off after 2 months. Why? I don't know, I guess they thought we wouldn't use it.

I do not want to drag down the thread, just PM me or email me if you want anything else because I'm talking in general, and this is about Dathorn. I don't want to bring it more off topic.

Thank you.

Linkup
04-14-2003, 09:25 PM
No, You make sense...........My downtime now, but I like this thread as I am seeing the light here........

Dathorn-Andrew
04-14-2003, 10:18 PM
DarktidesNET is correct, we did have one server at BurstNET and another at HostAny that were experiencing severe downtime. Both of these issues were pretty much out of our hands (ie: network issues beyond our control). We've since moved to only using The Planet and Neutelligent, you can see on our forums (forums.dathorn.com) uptime reports directly from Alertra for all servers. The numbers speak for themselves.

As for the business plan part of it, I really feel no need to comment. Time and time again I've discussed it very openly here at WHT but I quite frankly have grown tired of justifying it. We do not boot ANYONE off for using all of their bandwidth or disk space. The only time I've had to ask people to leave is if they are using far greater system resources than what you should expect in a shared hosting environment (ie: 50+ users on a forum not even counting peak usage).

Unfortunately, though, if you are truly wanting an account with us there likely won't be any available for at least two weeks. This past weekend alone we've sold 102 accounts. I'm a strong believer in satisfying current customers before taking on any further customers. Keeping up with such a high demand would severely affect the quality of service that we provide and quite honestly money is not an issue.

Aussie Bob
04-15-2003, 10:32 AM
Originally posted by Dathorn_ADT
As for the business plan part of it, I really feel no need to comment. Time and time again I've discussed it very openly here at WHT but I quite frankly have grown tired of justifying it. We do not boot ANYONE off for using all of their bandwidth or disk space. The only time I've had to ask people to leave is if they are using far greater system resources than what you should expect in a shared hosting environment (ie: 50+ users on a forum not even counting peak usage).
Well, defending Andrew here - the business model works, and you seem to get heaps of resources for less $$, as you can't oversell your WHM resources. So if you buy a plan with 2GB disk space and 20GB data transfer, you can only setup domains up to that level. So you could only create 5 domains @ 400mb and 4GB data transfer each...etc. If all those accounts were given the ability to oversell their resources, then there'd be some possible issues.

Oh, 102 new accounts in a few days - ouch. :eek:

Shazan
04-15-2003, 11:29 AM
I totally agree with Aussie Bob.
If you consider that you can't oversell, Dathorn is not so cheap.
With a total of 2 GB of disk space and 30 GB of bandwidth you can setup, for example, just 20 accounts with 100MB disk space and 1.5 GB bandwidth each, but they really could use less than 200 MB and 5 or 6 GB of total bandwidth... how much does it cost a similar account if you go with a company that permits you to oversell so that you can use all of your resources...?
With freestylehosting I've allocated more than 10 GB of disk space and about 150 GB of bandwidth with just 29.95 US$... I don't want to say that overselling is good because it's risky, but that Dathorn is not so cheap...

Aussie Bob
04-15-2003, 12:17 PM
I'm not in anyway knocking their model. I'm saying to those that doubt they are too cheap etc, that in reality, they are not cheap [no overselling etc] and hence their model will/should and can work. :)

I wouldn't wish 102 new WHM clients in 3 days on my worst enemy. :D

kohashi
04-15-2003, 12:21 PM
hahaha. someone wish it on me :)

Linkup
04-15-2003, 12:34 PM
The only place I found cheaper was cybrisk and I considered that to be a risk, but I don't know how they are NOT cheap compared with any other host that I can see.

I can see the costs getting higher if you had to spend $3 for every 100 mb at cybrisk and I don't know how much is charged for overage at dathorn as they are closed down for orders now but I am interested to know. Would I be allowed to convert my account if I was going over? I would think so but if we weren't monitoring the usage of disk space then we would have to pay the piper.

But I don't see where dathorn is NOT cheap compared with HTTPme or some of the other plans. Maybe I am looking at this the wrong way but disk space and bandwidth seems to be what prices are based on besides what everyone else uses with cpanels varying a bit and all of the other tools. I do see where customer support is the difference because it is so time consuming for the host if answers can't be found at forums, etc.

KKhost
04-15-2003, 01:39 PM
Originally posted by Shazan
I totally agree with Aussie Bob.
If you consider that you can't oversell, Dathorn is not so cheap.
With a total of 2 GB of disk space and 30 GB of bandwidth you can setup, for example, just 20 accounts with 100MB disk space and 1.5 GB bandwidth each, but they really could use less than 200 MB and 5 or 6 GB of total bandwidth... how much does it cost a similar account if you go with a company that permits you to oversell so that you can use all of your resources...?
With freestylehosting I've allocated more than 10 GB of disk space and about 150 GB of bandwidth with just 29.95 US$... I don't want to say that overselling is good because it's risky, but that Dathorn is not so cheap...


Hi sorry for being off-topic...but I just checked freestylehosting, thier plans look nice, are they reliable? how is support?

yjack
04-15-2003, 02:01 PM
Originally posted by Linkup
. . . I don't know how much is charged for overage at dathorn as they are closed down for orders now but I am interested to know. . .

Dathorn has no overage charge because they won't allow you to go over your allotted space/bandwidth. If you buy a 2 Gig space / 30 Gig bandwidth plan then you can only use that amount of space/bandwidth. You cannot establish plans which in total exceed the limits. In other words, you cannot oversell. And, sites cannot exceed the limits of the plans you establish.

yjack

Aussie Bob
04-15-2003, 02:33 PM
Originally posted by yjack
Dathorn has no overage charge because they won't allow you to go over your allotted space/bandwidth. If you buy a 2 Gig space / 30 Gig bandwidth plan then you can only use that amount of space/bandwidth. You cannot establish plans which in total exceed the limits. In other words, you cannot oversell. And, sites cannot exceed the limits of the plans you establish.

yjack
Yep. *nods head* :)

Linkup
04-15-2003, 03:48 PM
So, why then are they NOT cheap?

Why would another plan be cheaper?

userfriendly
04-15-2003, 04:14 PM
Originally posted by Aussie Bob
I wouldn't wish 102 new WHM clients in 3 days on my worst enemy. :D

Not being a cpanel user, I don't understand what you mean here.. can you elaborate for me?

Jim_UK
04-15-2003, 05:07 PM
Originally posted by userfriendly
Not being a cpanel user, I don't understand what you mean here.. can you elaborate for me?

Just on the setting up alone, 103 WHM accounts would take ages. The general pattern used here is this for each account:

- payment checked and compared against first invoice to see if all matches up and looks good
- ip address unreserved in root whm
- activated via client manager (which creates the shared account bit)
- in whm the dns zone is edited to modify ns records and add the a records
- reseller privs added and set
- ownership changed to reseller
- reseller privs double checked to make sure the 'root access' box and others are clear
- welcome email sent and misc bits sorted out in the client profile

This process usually takes around 15 minutes per reseller account but I always like to double then triple check the important bits to make sure all is okay.

Therefore, 103 *15 mins = approx 26 hours and quite a long time just to be setting up accounts for one person (nevermind the 1+ tickets that come from 80% of new users straight after activation about this or that).

Dathorn-Andrew
04-15-2003, 05:10 PM
If only cPanel would get around to making the process a lot easier as the way that it is now is just a disaster when it comes to setting up accounts. Going through and checking all the boxes and entering the nameservers for each reseller gets old quick.

Aussie Bob
04-15-2003, 05:11 PM
Originally posted by userfriendly
Not being a cpanel user, I don't understand what you mean here.. can you elaborate for me?
It's not so much in setting them up. That takes about 10 minutes per account for me. It's in the providing tech support for them. New clients need more support than established clients. It's the same if you moved into a new apartment building and you have 100 questions. You're not familiar with your surroundings and have lots of questions in that time period. It's right here that you need an awesome FAQ that can filter 95% of support requests. Vito's demodemo.com is a great start and should blow off a good chunk of requests straight off the bat. :)

Aussie Bob
04-15-2003, 05:12 PM
Originally posted by Dathorn_ADT
If only cPanel would get around to making the process a lot easier as the way that it is now is just a disaster when it comes to setting up accounts. Going through and checking all the boxes and entering the nameservers for each reseller gets old quick.
Especially if you accidently give them root access. :blush: :D

Jim_UK
04-15-2003, 05:18 PM
Originally posted by Dathorn_ADT
If only cPanel would get around to making the process a lot easier as the way that it is now is just a disaster when it comes to setting up accounts. Going through and checking all the boxes and entering the nameservers for each reseller gets old quick.

Agreed! That part of WHM is in need of a slight makeover in my opinion too.

Originally posted by Aussie Bob
It's in the providing tech support for them. New clients need more support than established clients.

Yep, I agree there too but I have no idea on Dathorn's faq's, welcome email, etc, etc and the thought of having 103 new tickets come in all at once scare's me so I chose not to discuss that :D

trustedurl.com
04-15-2003, 05:56 PM
Originally posted by Aussie Bob
It's right here that you need an awesome FAQ that can filter 95% of support requests. Vito's demodemo.com is a great start and should blow off a good chunk of requests straight off the bat. :)

So true! And vito's product is awesome.... and I don't find many things awesome! ;)

Linkup
04-15-2003, 06:07 PM
Vito just did it for me. I have wondered why I couldn't find anything like this and was pondering putting it together when I finally learned what the hel! I was doing.

What a relief to see this and know where to turn instead of relying on support people that are bored with the usual mundane questions.

WOW! Excellent work by Vito.....

I wonder if Vito would expect royalties to use this on anyones site?

trustedurl.com
04-15-2003, 06:20 PM
Originally posted by Linkup

I wonder if Vito would expect royalties to use this on anyones site?

Yes, you have to pay for it... it's not free :). They brand your demo movies though by putting your logo in them and they remove the demodemo logo. Refer to http://www.demodemo.com/ for pricing.

Linkup
04-15-2003, 07:49 PM
Hey, Aussie Bob rocks with Vito's demodemo! Excellent post for startups. I am surprised that I haven't seen this anywhere as that would have hooked me in joining the host with this service. The videos at demodemo give us startups the confidence that we don't have to bug support and can do it on our own.

Thanks again Aussie!!!

Aussie Bob
04-15-2003, 07:53 PM
Originally posted by Linkup
Hey, Aussie Bob rocks with Vito's demodemo! Excellent post for startups. I am surprised that I haven't seen this anywhere as that would have hooked me in joining the host with this service. The videos at demodemo give us startups the confidence that we don't have to bug support and can do it on our own.

Thanks again Aussie!!!
Well :D they're not really there for you to use yourself. They're there for you to pass onto your clients and incorporate them into your FAQ. :)

Linkup
04-15-2003, 07:58 PM
Why not put a plug in for demodemo and get referral fees for those newbies as we are called?

It will work for us and I would assume work for many others that are on the fence.

Linkup
04-15-2003, 08:00 PM
BTW how does one get past the 'Newbie' signature?

Linkup
04-15-2003, 08:07 PM
Anyway after 25 hours, we haven't seen 1 good reason not to join dathorn exept that we can NOT join.

It seems now that there are over 100 new members that joined this past weekend and that will keep them (him) more than busy and unable to assist new accounts so they have shut down for at least 2 weeks and don't answer mail from wannabe customers.

We continue our search and wish them well.

trustedurl.com
04-15-2003, 08:33 PM
Originally posted by Linkup
Why not put a plug in for demodemo and get referral fees for those newbies as we are called?

It will work for us and I would assume work for many others that are on the fence.

Unfortunately that's not allowed as per forum rules...

Shazan
04-16-2003, 02:39 AM
Originally posted by yjack
Dathorn has no overage charge because they won't allow you to go over your allotted space/bandwidth. If you buy a 2 Gig space / 30 Gig bandwidth plan then you can only use that amount of space/bandwidth.
Sorry but you can't ALLOCATE more than 2 Gig space / 30 gig bandiwidth... not USE... it's different...
Dathorn's plans are based on allocation, not usage, that's why they aren't cheap.

Shazan
04-16-2003, 02:44 AM
Originally posted by KKhost
Hi sorry for being off-topic...but I just checked freestylehosting, thier plans look nice, are they reliable? how is support?
Freestylehosting has been recently acquired by Insiderhosting.com.
I don't know if new customers can oversell but older can.
Support is the best I can imagine, my longest wait for a ticket response was 55 seconds...
I suggest you to contact Steven at insiderhosting and ask to be considered a freestylehosting customer so you could oversell if you are interested in it.

JustinH
04-16-2003, 04:32 AM
Originally posted by Aussie Bob
Well, defending Andrew here - the business model works, and you seem to get heaps of resources for less $$, as you can't oversell your WHM resources.

I agree to a certain extent here. RackShack is doing the EXACT same thing with dedicated servers, and they seem to be functioning alright, so there's no reason to assume the same wouldn't work for reseller accounts.

The major flaw in this model, be it reseller accounts, dedicated servers or anything else, is when enough customers actually USE their alloted bandwidth. When you're overselling THAT much, it could catch up to you quickly. That, and the fact that you really can't manage your resources that way, since you have to overfill your servers (meaning, you have to put more then a couple of those plans on one server, and if all the resources are used the server is going to start groaning).

Personally, there's an equal equivalent to signing up with HTTPme* and being allowed to oversell your resources. In this example, I imagine Bob has clients that host ~100 domains on a $35.00/month account. So really it's about personal preference I guess. Andrew seems like a great guy, but the company is FAR too young (like the majority of the companies on this board) to really make an asessment either way.

Anyhoo... just my $.02

* - Hey Bob, you can PayPal me the amount we agreed upon now :eek3:

Dathorn-Andrew
04-16-2003, 06:25 AM
Originally posted by Linkup
It seems now that there are over 100 new members that joined this past weekend and that will keep them (him) more than busy and unable to assist new accounts so they have shut down for at least 2 weeks and don't answer mail from wannabe customers.

All e-mails are responded to. If yours was overlooked, I apologize, please send it again.

yjack
04-16-2003, 11:13 AM
Originally posted by Shazan
Sorry but you can't ALLOCATE more than 2 Gig space / 30 gig bandiwidth... not USE... it's different...
Dathorn's plans are based on allocation, not usage, that's why they aren't cheap.

Yep, I agree they are different, that's why I covered both situations in my post.

What you quoted covered the situation of usage. Nothing says that if you get an account at Dathorn you have to break it into plans to resell. You can keep the entire storage/bandwidth for yourself. In that case you can't use more than what your account is for.
Dathorn has no overage charge because they won't allow you to go over your allotted space/bandwidth. If you buy a 2 Gig space / 30 Gig bandwidth plan then you can only use that amount of space/bandwidth.

Then, for folks who do resell, they can't allocate more than what they are provided in their account (they can't oversell).
You cannot establish plans which in total exceed the limits. In other words, you cannot oversell. And, sites cannot exceed the limits of the plans you establish.

Peace,
yjack

namja
04-17-2003, 12:36 PM
Back on topic ...

How is their uptime? (In case anyone forgot, this thread is about Dathorn so "their" refers to "Dathorn's"). And how's their speed? I want a reseller account so that I can give away space to my friends and family for birthdays or Christmas or graduation, etc. The most important thing to me is uptime and speed so that the sites will always load and load fast.

trustedurl.com
04-17-2003, 12:40 PM
Dathorn posts their uptime in their forums.

namja
04-17-2003, 02:37 PM
Originally posted by idologic_dh
Dathorn posts their uptime in their forums.
How's this compared to other popular web hosts such as httpme or united hosting or dixiesys ... ?

trustedurl.com
04-17-2003, 03:10 PM
Originally posted by namja
How's this compared to other popular web hosts such as httpme or united hosting or dixiesys ... ?

I know httpme posts it as well. How is it compared to others? I don't know, you'd have to check yourself, but look for these things:
1 - at what time interval are they checking? The faster, the more reliable the #s are. (e.g. if you check at 60 minutes intervals, then a downtime of 59 minutes might not be reported)
2 - what are they checking? ping or httpd ? ping might be working, but httpd could be down
3 - How many months do their stats go back? The more the better.

Thanks :)

quam
04-29-2003, 10:39 PM
Dathorn looks great - but I have one question that I do not see addressed. After reading the messages, it looks like Dathorn is essentially one person (Andrew) ? If true, I am impressed with his abilities, but let's say he takes a vacation or is sick a couple of days... no support? Or if he decides to devote his time to something else (a salaried full time position elsewhere or as a full-time student), what would happen to my account if I was to sign up?

Aussie Bob
04-29-2003, 10:58 PM
Originally posted by quam
Dathorn looks great - but I have one question that I do not see addressed. After reading the messages, it looks like Dathorn is essentially one person (Andrew) ? If true, I am impressed with his abilities, but let's say he takes a vacation or is sick a couple of days... no support? Or if he decides to devote his time to something else (a salaried full time position elsewhere or as a full-time student), what would happen to my account if I was to sign up?
I'm sure that with growth and increased revenues, will come staffing. They're probably there now, working in the background.

user255
04-30-2003, 02:17 AM
Only 1 reason you shouldn't signup with Dathorn.com because i'm afraid that if he grows he will stop offer the excellent and superb services he does now ;)

Dathorn-Andrew
04-30-2003, 02:21 AM
By the end of the summer at the very latest, you will rarely see me answering support questions or trouble tickets as there will be other people to do so. I'll just be sitting here taking care of the servers ;)

Aussie Bob
04-30-2003, 02:38 AM
Originally posted by Dathorn_ADT
. . . I'll just be sitting here taking care of the servers ;)
My business plan eventually has me sitting on a 65ft yacht. ;)

Each to his own. :D

APX
04-30-2003, 09:10 AM
Originally posted by Aussie Bob
My business plan eventually has me sitting on a 65ft yacht. ;)

Each to his own. :D

Can I get a copy of that plan!! :)

A Yacht would be nice to have

Linkup
04-30-2003, 09:47 AM
I started this thread and I couldn't find one good reason not to use Dathorn for our websites.

We joined Dathorn 9 days ago.

We still don't have our site online with Dathorn.

Andrew has not been able to help me get started.

He answers with quick one liners.

Just like this.

Sends me to the forums to get help.

For 5 days he blamed the problem on my ISP.

It was not the problem.

He said I deleted the www.

I didn't.

I have more problems then I have told him because I want to get the site up first.

I admit I am new to this and don't know how to figure this out.

The handbook that I downloaded doesn't help the set up and even has glitches with the software.

I can follow instructions but there aren't proper instructions to follow there.

We will have to leave Dathorn as soon as we can decide on another host that can help us get set up and hopefully get similar space.

We have come to realize that Dathorn might me a good deal for experienced web masters but of little assisstance for newbies.

APX
04-30-2003, 09:53 AM
Have you tried going to there forums asking for help.
The people there are grreat, and very willung to help.
There a lots of ppl who have accounts there and you rarily see problems. I believe most are just human errors. I would give them a chance.

my 2 cents

Dathorn-Andrew
04-30-2003, 12:53 PM
I had initially figured that the problem was his ISP, but his Windows does not have and ping or traceroute utilities, making it that much harder for me to get those from someone that doesn't necessarily know what they are. The simply problem is that he is not putting his files in the public_html or www directories, time and time again I've said to use an FTP client to move them and upload them properly but I don't believe he understands what that is.

This goes right together with the other thread posted here: http://www.webhostingtalk.com/showthread.php?s=&threadid=137877&perpage=15&highlight=dathorn&pagenumber=3

We simply cannot hold your hand on such basic issues as being able to use an FTP client. Though honestly I don't think you did ever try posting on our forums asking how to use one because someone would surely help you

Deek40
04-30-2003, 01:15 PM
Linkup I am a Dathorn client too, i hope I can help you. Please goto dathorn's forums and PM me with any questions you need answered and I will get you up and running. We are a team over at Dathorn and I help my team members out.

Lets do this!

Derrick

kwest
04-30-2003, 02:30 PM
It seems that several "New to Reselling" individuals are signing up with Dathorn....That includes me...

I have read "on this thread" how one poor sole is lost and he can't get his site up and running.....If a person decides to get into reselling they should be doing some homework before they jump in....do a little reading.....

I am new to this (hosting) and spent about two months reading and observing topics posted in this forum....when I decided to jump on board, I had a few issues, but just doing a little looking and at postings here and in the Dathorn Forums got me squared away....

FYI, I feel that Dathorn is doing a great job...His help is excellent and with the forums and his customers helping each other it's a win win... I know that if I run into a snag that I will be helped......

For those of you who want to be spoon fed, I guess that this is not the host for you....I don't expect Dathorn to hold my hand and walk me through setting up a business....As a business owner, I should know what I'm doing, figure it out or find someone else who does....

Remember....Patience is a virtue......

KWest
:D

Linkup
04-30-2003, 05:05 PM
Like I had said before, I started this thread to get any information available to make a decision on a host. I wanted to know one good reason not to sign up and didn't get one good reason why we shouldn't.

We decided to sign up and expected to have our site up in a few days and that never happened.

We did research for weeks but probably don't have the same skills as others.

No one told us that we weren't at the right place being new to this. We even received the handbook before joining Dathorn and it showed us a manual on getting started but couldn't apply it until we signed up.

We haven't considered reselling as we do charity work and wanted value so we decided on Dathorn over Cybrisk even thou Cybrisk offered more space for the money before their problems and raise in price.

We realize you get what you pay for and thats why we started the thread to see what was missing in this picture of dathorn being so much cheaper than other plans.

If someone had mentioned that we could not have any support in getting our site on the web with all of the tools there that we are not familiar with then of course we wouldn't have bothered spending a dozens of hours familiarizing ourselves their.

I thought a FTP client was someone that was a client of FTP. Imagine how lame I am to not know what a FTP client was?
I didn't realize how stupid I was. I don't know why I spent hours over their looking at the FTP support handbook and trying to find 'FTP client' somewhere at the control panel or the WHM.

I went to the Forums a week ago when I was told that there is no support for Front Page and got one reply which may have been helpful if it was simply my ISP that hadn't allowed the DNS. Many days later after calling the ISP 5 times they told me they didn't have anything to do with the problem.

After going thru these problems and other problems we find that there wasn't any www and that we could use another avenue which we aren't familiar with.

I have read that someone found how to us the FTP client in 5 seconds and we have spent countless hours trying to find solutions. Wouldn't it have been easier to try to help support our problem then to have us go back to the forums again when it didn't work for us the first time around?

When I have a problem with my car and the mechanic blames the problem on another mechanic he still fixes my car. But if it is still not fixed he usually doesn't show his frustration with me. He usually will try to fix or help fix the problem.

We certainly can understand a one man operation offering great prices being frustrated with newbies asking elementary questions but that doesn't help get the car running.

We are not expecting profits nor miracles for $13.50 or expecting holding hands for long for the price. At this time we are not expecting to recommend this service to anyone unless they have far more experience and skills then we have.

We are new and we are willing to be patient to a point. I just didn't realize how stupid I was until I couldn't put up a site here. I really don't know how I ever did it last year with another host that I was paying $15 month. I don't know how I did it a year before that. Granted I have taken some time off but usually when I haven't ridden a bike for awhile I expect that I haven't forgotten how to get back in the saddle again. Must be these new saddles. Hmmm, don't make them like they use to I guess.

hostmic
04-30-2003, 08:12 PM
Looks they are quite responsible for thier work. May be you can try on it.:)

Linkup
04-30-2003, 08:17 PM
huh? I don't understand your post hostmic.....