Please post your experience with WEBHOSTING.COM. We are planning to set up a legal case against them like ***** for their misleading advt and bad support.

what kind of misleading advertisement did they provide to you? i dont think you can sue a company for bad support.. i dont think, unless they have a guarantee on that feature.

i think the only real kind of lawsuit you could bring up against a hosting company is if they over-charged you or didnt supply a refund (if they give refunds) during whatever time limit they guarantee it.

most webhosts have a t.o.s./policy you agree to that states outages or downtime (whatever you want to call it), or specific losses arising from use of service cant be used against them in any kind of legal dispute. so if that is why you are steamed with them, i dont think it could be used in a lawsuit.

best thing to do with a host you are not pleased with is to cancel your account. if you cant cancel your account because the host makes it terribly difficult, then you can sue for that i think. :)

misleading advertisement though is a toughy to prove...

these are just my opinions though, and im not a lawyer so i dont know. just thought id say a few words that might help you gather good data that could be used against them before you spend money on a real lawyer.

heh, gather enough angree people and you can sue with chances of winning :),, but 1 person wont do jack...

Please visit http://www.webhosting.com/pages/shared/sample.htm and click their cliet URL. I tried this link in the last few days and I could not see that site. I do not know whether the client in Brazil is aware of the problem?

Surprisingly WWW.WEBHOSTING.COM (http://WWW.WEBHOSTING.COM) cancelled my account and my site is not accessible. The reason 'I slandered them in a public form'.

I have had a VERY bad experience with webhosting.com, and I'm in the process of putting together a web site to gather information from people. I currently have a list of 36 other people who have had bad experiences with them. I also am starting to contact all of the people who have sites I can wander through using telnet because of webhosting.com's lack of security.

I'll post the URL here when it's finished!

I'm not so much interested in suing them as I am in making sure this doesn't happen to so many people.

Monica

WEBHOSTING.COM deleted my web site files from the server. My web site address is: WWW.JESUSANDYOU.COM. (http://WWW.JESUSANDYOU.COM.) You will not be able to access the site.

We already started the legal process. It may take a while to hear the decision.

It is good if the people are warned of their service. They are some difficult people to deal with.

We should probably find out where they are keeping their servers. Last year we had almost 1 month problem with GLOBALCENTER in NY. I suspect, are they renting server for the virtual hosting from other third parties.

I too have had a very bad experience with webhosting.com. I am so frustrated at this point, I have no idea what to do. My site is down for at least a day every month. Additionally, this time all mail hosted on the site is down for over 50 hours -- currently my e-mail is inaccessible. I am unable to get business messages and probably losing money. At this point, I am not interested in legal action, but am certainly looking to move. Can anyone recommend a good, reliable webhosting company with which they have had experience and for whom they do not work :-)

I was livid about their service, I cancelled my account after 8 hours. I asked questions ahead of time but they couldn't deliver what they promised. They are the worst host on the planet, they spend all their money on advertising and none on their services.

It took me forever to get a refund but they wouldn't give me back my $50.00 set up fee but I couldn't have known that I could set up my account with them until after I signed up - I couldn't use .htaccess to parse my html pages for server side includes.

And the contact with their staff was just horrible, they really didn't seem to care at all. I decided I'd never do business with another canadian company after them because I didn't have good good legal remedies available to me.

Ahhh, come on, they can't ALL be bad :) not to mention that insufficient legal remedies for $50 ain't worth it no hooty how.

-Got Chicken?

Actually, for me at the time it was a problem to be out the $50.00, what was worse was the time it took for the refund under their "guarantee". I had to pay another set up fee and I selected a host that required quarterly payments. It added up. It was also the principle that I had to pay them $50.00 for the privilege of wasting two days setting up my account, spending countless hours on hold to their tech department, then scrambling to move the site quickly, then finding the internic transfer had hit, then having some people go to my old site, some to the non-existant site on their server, etc etc, and they really just didn't give a sh*t.

I have had two bad experiences with canadian companies and will never do business with another candian based company again - not worth taking the chance, IMHO, when a company screws up in the US I know who to contact, I can't figure out their system, I don't think their government is very big on providing consumer remedies.

Just as a general note. Webhosting.com actually outsources their 1st and 2nd level tech support. While the techs there know their stuff for the most part, they are unable to affect any changes for the customer if the issue is server related. This must be done by the third level which is located in Toronto Ont. These are the admin's. Most customers are unaware fo how many issues get escalated in the run of a day. It can be in the Hundred's( not all server side by the way) and when there are only 20 people working, it is obvious that some things will get left. Having said that, I will agree with most, that the service should be a lot better, however, It is improving.
I will give an example of what is run into:
customer calls because their domain will not come up after signing up for an account.
When the first line checks the domain thru internic they find that the name servers have not been changed, or the DNS has not had time to propagate. They explain the situation and customer hangs up. Next day customer calls back screaming because his site will not resolve. It is still a DNS issue and time only will fix it.
It is hard to care for a customers problem when the customer is screaming at you. If you were calm and reasonable ( and I understand that this is hard to do ) then guarenteed, the Tech will do absolutly everything they can to help resolve this issue.

Now if the issue is server side the tech will do his best to determine exactly what this issue is and get it resolved for you. Unfortunatley, this is done via email and will take time. Tech support does have an escalation procedure that is recongnized as seperate form the customer's, but it is stil a queued mail and is answered in sequence.
Comments?

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[This message has been edited by Exbodyguard (edited 06-07-2000).]

Just as a general note. Webhosting.com actually outsources their 1st and 2nd level tech support. While the techs there know their stuff for the most part, they are unable to affect any changes for the customer if the issue is server related. This must be done by the third level which is located in Toronto Ont. These are the admin's. Most customers are unaware fo how many issues get escalated in the run of a day. It can be in the Hundred's( not all server side by the way) and when there are only 20 people working, it is obvious that some things will get left. Having said that, I will agree with most, that the service should be a lot better, however, It is improving.
I will give an example of what is run into:
customer calls because their domain will not come up after signing up for an account.
When the first line checks the domain thru internic they find that the name servers have not been changed, or the DNS has not had time to propagate. They explain the situation and customer hangs up. Next day customer calls back screaming because his site will not resolve. It is still a DNS issue and time only will fix it.
It is hard to care for a customers problem when the customer is screaming at you. If you were calm and reasonable ( and i understand that this is hard to do ) then guarenteed, the Tech will do absolutly everything they can to help resolve this issue.
Comments?

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Thanks folk for the replies. I am in the process of bringing their unethics to the public. You can contact http://www.WebAssured.com for resolving some disputes. Also you can contact http://www.bbb.com. If any of the above oraganizations find that you have truth in your side, they will list the company in their watchlist so that public will be warned of them.

The only problem with the BBB is that most people check for information on a company only *after* having a bad experience. I can't remember when I ever remembered to check them for info *before* using a company. This is my fault, i know, but I am sure not unique.

Doing a search on scriptkeeper, and deja is a good thing, though you will almost always find at least a few irate customers who band together and freak out a bit. I wish happy customers were as vocal!

So glad that others are having the same difficulty that I am!

I am in the process of switching my domain www.customguide.com (http://www.customguide.com) away from them after my site has been down at least an hour every day for the past month! Their e-mail server is slow as molassas (when it works at all), and tech support is non-existent. All I ever get from them is some canned letter saying that someone will get back to me within 24 to 48 hours... right! I was signed up for a e-commerce site except that I never received my shopping cart software. I've sending e-mails and making calls about every other day for the past 3 weeks, up to the highest levels and I still don't have my shopping cart! Tech support doesn't seem to care in the least: I call because my site is down or can't send/receive e-mail and their bored reply is "Oh the server is down..."

I'm not in the legal profession, but I think someone could make a class-action case out of it, espcially considering they advertise 99.9% uptime. I'm sure webhosting.com is FAR from that in my experience. My website was down at least 24 hours this weekend. Makes me look great too, being a supposed e-commerce business.

The only reason I went with WebHosting.com is because of the glowing reviews/rankings they've been given on several sites that rank hosting providers.

You are now probably aware that they most likely paid to be ranked high. Not all review sites are like this, but many of them are. Those sites have many good qualities (forums, sometimes reviews, etc.), but the rankings aren't generally one of them.

We will try to post WEBHOSTING.COM's replies to some of our complaints. We found out that they normally give lot of baseless answers. After We replied to them by pointing out their baseless answers, they stopped sending replies. WWW.WEBASSUED.COM (http://WWW.WEBASSUED.COM) did a third attempt for us to get some meaningfull answers from them why they deleted our site from their server. No reply yet.

We have hosted our site in www.dellhost.com (http://www.dellhost.com) right now. We personally feel they are good guys.

My experience with webhosting.com? TERRIBLE!!
Check out http://www.webhostingsucks.com


brav0 Originally posted by vpallathu:
Please post your experience with WEBHOSTING.COM. We are planning to set up a legal case against them like ***** for their misleading advt and bad support.

just wanted to mention the email address at the very bottom of the site has errors. The link is spelled wrong "@webhostin" and the actual mailto address is incorrect as well.

Unless that is how it is supposed to be of course.

Chicken, thanks for the observation.

The email address has been corrected.

brav0

I was using webhosting.com and let me tell you. THEY SUCK! Service is bad, customer support is bad. Did you know they actually email each other and say bad things about their clients? Some idiot there actually cc'ed my email address when he was talking trash about me to his friend.

That's the least of my probs there. I could care less what they think of me if the service was good. Their tech support has no idea what they're talking about. I had a problem with a script, and it was working just fine, then all of a sudden it stops working. They tell me I did something. I told them I didn't change anything. After some investigations BY ME, I found out they changed a few things on their servers. They actually MOVED things around and DOWNGRADED stuff. After I found this out and presented to them, they said one of the administrators was fooling around and that it'll be fixed. Well 2 weeks go by and nothing. So I left.

I'm with Intergenix now and man are they GREAT! Tech support there is very helpful. Service is good, prices are pretty good. But what I liked the most there is that ppl do care about you. The service is the best I've ever seen. Also, they're web control panel is by far the most feature rich panel I've seen.

We are heading towards submitting the complaint to BBB Canada. Let us see what is the outcome. We encourage interested parties to contact BBB, Canada and complaint againt WEBHOSTING.COM so that they can handle the case together. Hey brav0, your web site is great. We must learn WEBHOSTING.COM a lesson.

check out the new entry at http://www.webhostingtalk.com/ubb/Forum1/HTML/000514.html