Hi everyone,

I'm with Servepath.com; it has been less than a month, and they have been down 4 times. Each time was about 10-15 minutes. They were because of hardware failure or DoS attacks.

Servepath aren't the cheapest around, and I would pay more for more uptime. But, is it unrealistic to have more uptime than this? What is the average downtime that you guys are experiencing?

I just want to make sure I'm getting better service before I waste all my time move my sites....

thanks

How were they before last month? 10 minutes down a few times doesnt seem too bad.

Do they have an network SLA?

this is the 1st month with them; actually my first month with a dedicated provider.

Their service agreement only will credit you for the downtime... so if they're down for a few minutes thats like $3... they don't have a policy if it goes over X then you get X refunded.

I would stick it out for another month, and if things do not improve, I would look elsewhere.

Ezzi (who I use) happened to be down several hours so far this month, and several hours last month, but I feel they are a great company, and some downtime isnt going to make me jump ship.

Servepath.com has been excellent for me. I have one server there that has had very little downtime over the past 4 months. I would say the downtime that Servepath was at fault for was maybe 2 hours in 4 months.

Things do tend to happen in a bunch. That's my experience. You will be with a provider and there are no problems except a niggle in the network (one or two minutes) every now or then, and then when they do have a problem with some equipment, routing, etc - it will lead to several bouts of downtime over a couple of days - some extra latency or packet loss until things get ironed out and back to normal.

when we were with Exodus we did not have a single minute of network outage in over three years. Our customers have come to expect that kind of level of service. Four 10-15 min outages is unacceptable to me but it all depends on what level of expectations your customers have.

toptas,

you have to be realistic - folks are speaking of low end budget providers here. exodus *was* anything but and now is no more.

paul

for anything below 150 ... i dont mind getting 99.5% uptime

for anything above 150 ... i would expect at least 99.9% uptime

Like rusko mentioned you really get what you paid for in this industry. Try upping your budget a little if you ae tired of the outages, I can almost guarantee spending some extra $$ with a guy like rusko will make you extremely happy.

Now, if you don't need the uptime, and are more focused on price....thats about what you are going to get.

Peter

It's not a matter of getting what you pay for, because I know plenty of providers who offer affordable ($120 range) servers that maintain a speedy network and whatnot, and whos downtime is very acceptable.


Is 4 periods of downtime (10-15m) a month acceptable? It's something that'd raise caution to me, and if it kept up every month I'd definitely say something, but it is indeed acceptable. I've seen much worse.

To be honest, this short of a downtime speaks to the credibility of your host and network, because many would keep networks down hours while simply trying to resolve ddos attacks.

My customers are all over us if we are down 15minutes they are loosing money and on the phone to their attorneys so I am happy to pay more for 99.99% availability, question is what do I have to pay for that and where do I get it? And who truly offers that kind of availability these days, not "oh dear we were down here is a $25 refund"

rubberman, servpath may owe you a refund according to their website at /why/index.htm they are "Guaranteeing 99.999% uptime" unbeliveable that equates to less than 1/2 second a month. 40 minutes a month is only 99.91% by my calculation

99.96% is ok for me. anything lower and i'm moving next billing period. done that a couple times and will do again if needed.

one of the reason, for example, that stops me from renting ThePlanet Total Control servers is there numerous network issues in the new DC where these boxes are. Their old DC is fine.

Originally posted by wolfstream
Is 4 periods of downtime (10-15m) a month acceptable?

if each is 10-15m - not acceptable. if totalling 10-15m per month - bearable.