please respond
I have problem mysql server
on my every clients cpanel show

/usr/bin/mysql: invalid option -- N

I send 3-4 email to you for 2 weeks ago
i got this

----We are working on it.----

please
I will lost my client now.. please...
I think I will find another host .

Two weeks with an answer of "we are working on it" just doesn't fly. Someone showed me their server uptime for burstnet and it was up and down just about several times a month for several months.


Find someone else.


------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com

[This message has been edited by MikeA (edited 07-27-2000).]

I hate it when I get "strong armed" by a company. So here is a post from burst, regarding my little comment above (sorry for the length, you know how wordy some people can be). In the future, ask before you send out a threat like this:

----- Original Message -----
From: BurstNET Technologies, Inc President - C.E.O. <president@burst.net>
To: <sales@webauthorities.com>
Cc: <president@burst.net>
Sent: Monday, July 24, 2000 10:50 PM
Subject: LEGAL NOTICE: Cease postings immediately.

> Legal Notice
> DATE: 7/27/2000
> To:
> To whom it may concern;
>
> Consider this your first and only warning to cease & desist all postings on
> the internet regarding BurstNET Technologies,Inc.T ( DBA BurstNETT) that
> you do not have first hand knowledge of. You have never been a client of
> this firm, nor have first hand factual knowledge of this corporation. All
> postings that you have made contain the statement "I have heard",
> "someone", or "others have". You have gone out of your way to target this
> firm with verbal abuse and slander to tarnish our good name. This firm
> respects the 1st Amendment, but your actions have gone beyond that. This
> firm makes no effort to strong arm clientele that have factual complaints,
> with documented problems. Legitimate claims against our service is one
> thing, and are part of the industry, but unfounded accusations will not be
> tolerated. Remove all postings you have made immediately, or update them to
> remove such information regarding this firm. This firm has documented all
> postings, content, (and connectivity when data available) prior to this
> notice. Any further postings or unfounded accusations against this firm
> will result in further action by this department. We advise you to take
> this matter very seriously. This firm prefers not to involve legal counsel,
> but such is our next course of action should you not cease you actions
> immediately.
>
> S. Matthew Arcus
> President / CEO
> BurstNET Technologies,Inc.T
> http://www.burst.net
> 1-877-BURSTNET
> Fax: 570-389-1855

And here is the "proof" that he needs. I think that he will recognize it as being from one of his servers. Don't spout out "unfounded accusations" when I state VERY clearly in my message that I saw it first hand. The person for whom this belongs asked me to leave their name out, since they still host with them, so I will.

Events
(most recent first)
2000-07-10 09:59:37 : back_up
2000-07-10 07:49:13 : down
2000-07-06 06:56:38 : back_up
2000-07-06 05:55:26 : down
2000-07-03 15:13:28 : back_up
2000-07-03 14:14:26 : down
2000-06-28 04:59:36 : back_up
2000-06-28 04:18:48 : down
2000-06-27 16:51:17 : back_up
2000-06-27 16:14:36 : down
2000-06-24 08:28:52 : back_up
2000-06-24 08:10:10 : down
2000-06-23 17:42:56 : back_up
2000-06-23 16:54:35 : down
2000-06-23 09:28:02 : back_up
2000-06-23 08:58:36 : down
2000-06-17 10:41:49 : back_up
2000-06-17 10:27:40 : down
2000-06-15 12:39:38 : back_up
2000-06-15 10:45:17 : down
2000-06-15 02:09:10 : back_up
2000-06-15 01:56:56 : down
2000-06-11 15:59:07 : back_up
2000-06-11 15:17:07 : down
2000-06-11 13:37:52 : back_up
2000-06-11 12:54:26 : down
2000-06-09 10:05:42 : back_up
2000-06-09 09:32:34 : down
2000-06-08 01:28:50 : back_up
2000-06-08 01:03:21 : down
2000-06-06 14:57:35 : back_up
2000-06-06 14:26:48 : down
2000-06-04 14:52:54 : back_up
2000-06-04 14:25:30 : down
2000-06-04 09:28:55 : back_up
2000-06-04 08:56:21 : down
2000-06-03 18:23:23 : back_up
2000-06-03 17:59:26 : down
2000-06-01 11:25:19 : back_up
2000-06-01 10:12:47 : down
2000-05-29 21:59:36 : back_up
2000-05-29 21:31:46 : down
2000-05-29 21:00:57 : back_up
2000-05-29 18:39:29 : down
2000-05-24 18:17:32 : back_up
2000-05-24 17:49:14 : down
2000-05-21 11:49:20 : back_up
2000-05-21 02:47:26 : down
2000-05-19 23:11:30 : back_up
2000-05-19 19:58:37 : down
2000-05-19 19:28:11 : back_up
2000-05-19 17:17:37 : down
2000-05-13 13:55:53 : back_up
2000-05-13 13:24:44 : down
2000-05-10 16:07:11 : back_up
2000-05-10 14:15:20 : down
2000-04-28 22:10:03 : back_up
2000-04-28 21:37:20 : down
2000-04-28 19:26:26 : back_up
2000-04-28 19:07:53 : down
2000-04-26 23:04:21 : back_up
2000-04-26 22:30:31 : down
2000-04-26 07:11:09 : back_up
2000-04-26 06:56:55 : down
2000-04-26 06:41:51 : back_up
2000-04-26 05:11:41 : down
2000-04-17 14:47:57 : back_up
2000-04-17 14:17:51 : down
2000-04-11 19:14:30 : back_up
2000-04-11 18:49:58 : down
2000-04-10 15:17:20 : back_up
2000-04-10 14:48:08 : down
2000-04-04 13:33:24 : back_up
2000-04-04 12:46:20 : down
2000-04-03 04:43:25 : back_up
2000-04-03 04:10:28 : down
2000-04-01 19:58:18 : back_up
2000-04-01 19:29:04 : down
2000-03-31 21:56:43 : back_up
2000-03-31 20:25:04 : down
2000-03-31 19:44:36 : back_up
2000-03-31 19:14:13 : down
2000-03-29 11:59:18 : back_up
2000-03-28 18:52:26 : down
2000-03-26 05:42:32 : back_up
2000-03-26 05:01:47 : down
2000-03-25 22:39:01 : back_up
2000-03-25 21:08:07 : down
2000-03-24 13:01:22 : back_up
2000-03-24 12:19:38 : down
2000-03-24 02:26:38 : back_up
2000-03-24 01:20:18 : down
2000-03-23 21:44:06 : back_up
2000-03-23 19:02:08 : down
2000-03-22 21:01:23 : back_up
2000-03-22 20:32:29 : down
2000-03-19 20:59:28 : back_up
2000-03-19 20:23:40 : down
2000-03-19 07:03:02 : back_up
2000-03-19 05:18:07 : down
2000-03-17 23:03:28 : back_up
2000-03-17 22:37:24 : down
2000-03-15 23:09:32 : back_up
2000-03-15 22:00:39 : down
2000-03-15 14:40:15 : back_up
2000-03-15 13:59:05 : down
2000-03-12 15:13:35 : back_up
2000-03-12 09:10:49 : down
2000-03-04 21:13:34 : back_up
2000-03-04 20:46:59 : down
2000-03-02 22:05:52 : back_up
2000-03-02 21:10:08 : down
2000-03-02 14:24:50 : back_up
2000-03-02 13:48:16 : down
2000-03-02 12:57:03 : back_up
2000-03-01 22:13:30 : down
2000-02-21 17:30:43 : back_up
2000-02-21 16:37:25 : down
2000-01-31 22:44:07 : back_up
2000-01-31 22:31:12 : down
2000-01-29 14:22:18 : back_up
2000-01-29 13:56:02 : down
2000-01-02 12:34:54 : back_up
2000-01-02 12:02:29 : down
1999-12-30 03:16:45 : back_up
1999-12-29 21:11:46 : down
1999-12-09 10:46:23 : back_up
1999-12-09 05:20:57 : down
1999-12-08 00:35:47 : back_up
1999-12-07 06:42:24 : down
1999-12-06 23:48:17 : back_up
1999-12-06 23:19:39 : down
1999-12-06 18:09:26 : back_up
1999-12-06 17:35:14 : down
1999-12-06 12:10:26 : back_up
1999-12-06 02:23:20 : down
1999-12-05 23:07:36 : back_up
1999-12-05 22:52:32 : down
1999-12-02 13:02:21 : back_up
1999-12-02 12:43:39 : down
1999-12-02 03:34:14 : back_up
1999-12-02 03:05:13 : down
1999-11-30 23:20:04 : back_up
1999-11-30 12:35:16 : down
1999-11-28 20:03:43 : back_up
1999-11-28 13:26:48 : down
1999-11-26 23:06:18 : back_up
1999-11-26 21:54:09 : down
1999-11-19 13:49:08 : back_up
1999-11-19 13:15:37 : down
1999-11-17 19:36:06 : back_up
1999-11-17 19:26:12 : down
1999-11-14 14:31:35 : back_up
1999-11-14 14:12:28 : down
1999-11-10 02:01:17 : back_up
1999-11-10 01:34:32 : down
1999-11-02 15:45:05 : back_up
1999-11-02 12:15:36 : down
1999-10-18 12:28:09 : back_up
1999-10-17 15:43:49 : down
1999-10-08 23:33:48 : back_up
1999-10-08 22:51:27 : down
1999-09-30 20:55:25 : back_up
1999-09-30 20:43:15 : down

I think these stats speak for themselves.



------------------
Mike Astin
WebAuthorities
<A HREF

It's it funny how some hosts have time to troll these boards but don't have the time to publicly reply here.

Scott

Boymissu,

Has BurstNet since responded to your call for help? (after yours' and Mike's posts)

If not, then Burst's bluff is called. Burst seems more intent on strong arm tactics rather than helping its own customers. It could have taken less time to remedy the MySQL error (particularly after a month!) than writing and sending the legal mail.

And besides, the proof is in the pudding...

Also... Burst, do you deny the fact that you have had major network problems in the past few months that resulted in downtime on almost a daily basis?

Scott

i wonder how there gonna get out this one =\

1. BurstNET™ will not respond to support issues posted in forums.
2. BurstNET™ is not responding to service issues in forums any longer. comments whatsoever on most issues.

Sean R.
BurstNET™
Online Rep


[This message has been edited by BurstNET (edited 07-25-2000).]

I'd like to apologise for this vent to others in advance (since I usually remain well mannered), but not only am I sick (with the flu), I am sick of Sean's attitude.

(begin vent)

You just don't seem to get it, do you Sean? This whole topic wouldn't have occurred if this poor person (boymissu) didn't post his/her problem with Burst. The earlier the problem was fixed, the less chance such a thread would have occurred.

This has absolutely nothing to do with TH, legal ramifications of accusations, or whatsoever. That you can deal with in private.

The core issue is that this person has had trouble with MySQL for 2 weeks. How long does it take to fix a problem? Even a detailed explanation of what has happened, an alternative workaround or the like would have sufficed.

2 weeks to fix one niggly problem is simply not good enough.

(end vent)

[This message has been edited by BC (edited 07-25-2000).]

I assume that you mean me, by "the specific individual". So lets talk. I'm actually going to call you today regarding this. Lets look at each point:

" thru many other locations"
Currently I only post in two other forums, the recellar and host spot, so what constatutes "many"? Are you sure you haven't confused me with someone else?

"we documented over one dozen cases"
Post the links here so that we can take a look at these 12+ cases. I actually can't remember a single post, other than this one, where I've said anything bad about your company. If you don't provide someone customer support, I'm not going to say, "hey, stay with them, they'll get better". Heck no, I'll say something like "Wow, 2 weeks, I think that is way to long, you should look for another host".

"The individual had specific intent to create harm to BurstNET"
I think that I've got the backing from other hosts here and they'll say that I'm not out to get anyone. I've tried to never say something that wasn't fact. On the post above, I didn't say , "they suck, come to me". In fact I said, look for "ANOTHER" host.

"made no attempt to discredit any other firm"
That's because I don't discredit anyone. I promote other companies. I have a server with Alabanza, but I'm the first to say take a look at the others out there. My hosting company isn't the best one for everybody, that's why I refer people to other hosts.

" individual went out of his way to find any place to post comments against BurstNET™"
If hitting the reply button is going out of my way, then heck, everyone here is out to get you. For that matter, everyone here is out to get everyone else. I was talking to Annette last night on the phone and she told me about several other host forums. I've been there, but don't post. Why, because I've found a few that I like. If I went out of my way then I would post there as well.

"We can prove in a courtroom that this individual had intent to cause harm to BurstNET™"
I doubt it, since I've never done the things that you say I have. If I had actual intent, then I would post about you on every message I wrote. And if you do, I'll slap the full document from above down, get the testimony of all the other clients that have the same problems and BurstNET's bubble will be burst.

In a nutshell, I've never tried to destroy a company. I don't post information unless I know first hand that it's true. Why would I want to destroy BurstNET? I've never been with them and they've never done anything to me. I won't post anything else on this matter, unless you rebut, but I can not have someone bad mouth me in public forums when I did nothing to warrent it. I'll be calling you today to talk about this. Do you know that if you had simply sent me a message and asked me questions (and not tried to bully me), that this entire posting would never have happened. You are the FIRST hosting company to EVER say that I tried to hurt them and to be honest, that hurts me.


------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com

[This message has been edited by MikeA (edited 07-25-2000).]

It's astonishing. Really. I have both defended Burst and pounded them with questions (just as I have with almost everybody else - fair treatment for all, I say). HOWEVER:

It is obvious that Burst has learned nothing from the lessons taught by TH. The fact that they are attempting the same strong arm tactics to try and stifle peoples' rights to their opinions speaks volumes (and makes me wonder about certain things, but I will not speculate on them here). Out of deference to those people who think I talk (or write) too much, I'll make this a brief as possible.

First off, you would do well to learn the difference between slander (what you claim) and libel (what written defamation really is), as you seem to have the same problem with definitions as TH always did. Second, if you have legal counsel retained, one of the first things s/he would tell you is to keep your mouth shut - as an added bonus, should such counsel exist on retainer, they would get paid to write the nastygrams that you took upon yourself to write. Of course, they would also understand that nothing you wrote in your email to Mike or in your post to this board has any truth in it, either. Opinion is protected speech, period. Truth is an absolute defense against claims of libel, period. You cannot escape this, period.

I'm getting sick to death of these types of pedantic messages from hosts who appear to be more concerned about protecting whatever image they think they have than they are about protecting the interests and well-being of their clients. You don't seem to understand that instead of trying to corner the market on arrogance and threats that you should be concentrating on solving the problems that your clients (boymissu, for instance) apparently have. If you don't provide the service that people need, guess what - they will complain about it, long and loud, to whomever they can, and in whatever forums they can. The remedy for this is to address those clients' concerns in a manner that is not condescending, belittling, or threatening. Only then will you understand the power a happy client wields for your company. And only then will you truly understand how one should measure success.

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

[This message has been edited by Annette (edited 07-25-2000).]

Gee, I'm glad you quoted some of item #3 from Burst's post that they have since deleted, Mike. Helps keep things in a bit of context.

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

I don't know why they deleted their original message, so I guess it was a good idea to quote from it.

I've also tried to contact them, 3 times by phone and I've got their ICQ number, but to no avail. Sean or Shawn, if you are reading this, I would really like to talk to you.

My ICQ number is 17602147.


------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com

Unbelievable!!!!!!!!

I have never seen anything like this. I have never, nor will I ever be a customer of Burstnet and you don't have to be one to realize that they treat their clients and everyone else with complete disrespect.

I can't believe that they are so stupid as to think that their actions will help them in any way. They are only hurting themselves and they don't even realize it.

I would never recommend a company that behaves the way they do. I have read many posts by them on this forum and scriptkeeper and it blows my mind. I heard Annette talking about TH before. Is this what you meant Annette?? WOW!

Burstnet, you would do well to stay clear of these boards unless you suddenly wake up with a change of character. Now send me my cease and desist letter and be gone with you.


;)


------------------
"I AM!"

[This message has been edited by tabernack (edited 07-26-2000).]

wow. i'm glad i bookmarked this message board. i was planning to go with BurstNET (tm) for my movie web site. needless to say, i've changed my mind after reading this tread and seeing their attitude. i'll continue my search for a dedicated server.


John

Hi John, Sorry for posting this everyone but no way to contact him otherwise.

You said you were looking @ burst for a dedicated box, I can allways help you with that for about the same prices since I also place my servers in the VDI NOC, so contact me if you want, I apologize for posting this but again as I stated no way else to contact him. If you think it un-approiate let me know and I'll delete.

Thanks~

------------------
Sincerely~
Daniel Pearson
UltraSpeed USA
http://www.ultraspeedusa.com
AIM: UltraSpeedUSA
ICQ: 7021831
Email: dpearson@ultraspeedusa.com
Phone: 1-205-785-1872

Mike,
Just out of curiousity..The burstnet email reply is dated 7/27/00, which hasn't even happened yet (as of my writing this)...Where did that come from? Incidentally, when Sean doesn't reply, it's my opinion it is because they (burstnet) screwed up.....Haven't heard much on the TH acquisition. I'd love to see them actually enforce their e-mail...losing cause and a blatantly gross attempt at trying to hide behind the laymans lack of law knowledge. sad.


------------------
Chris Marks
KBS Web Hosting (http://www.netfronts.com)
http://www.netfronts.com

Mark,

The Burst email was dated July 24th.

Oops, see the date in question now. Hmmmm, that's interesting. Then again, I don't suppose Burst would care to explain where that's from now that they've imposed a self-censored blackban on themselves ;)

Daniel, leave the post, because John did indicate he was looking....

[This message has been edited by BC (edited 07-27-2000).]

Although slightly off topic, I have something germane to the kind of threats we often see from some hosting companies. A term created by anti-spammers applies here as well. The term is cartooney (rhymes with attorney). It refers to imaginary or clueless lawyers that spammers refer to when threatening lawsuits.

Apparently, hosting companies have cartooneys also. As Annette has pointed out more than once, these cartooneys don't even know the difference between slander and libel. They don't even know that the truth is adequate defense against charges of libel and is protected by the First Amendment.

Personally Annette, the soundness of what someone says is most important. No one that matters has criticized you for being too verbose. Some people waste space even when they write as little as a sentence or two. Ignore the sole critic and write on (please).


BC, there is nothing inherently ill-mannered in voicing displeasure and telling the truth. Your venting above was quite well mannered and to the point.

I hate bullies. It's bad enough that kids are being harassed at school. Now in this grownups' world we have companies like BurstNet bullying around on the Net. I've been reading BurstNET's posts in several forums. Words can't even describe how appalled and disgusted I feel about their behavior.

Quoted from the message posted and later deleted by Sean:
......PS: BurstNET?is not "sue-happy", in case you were wondering. We also believe such threats are all to often thrown around. In 4+ years of business in the hosting industry, BurstNET?has only had to contact 3-4 individuals for such situations. None of them had to go any further due to apologies and the individuals ceasing their actions. If we contact someone, you can rest assured they did something to warrant it. Hopefully this individual will cease such actions. If not, the individual will actually find out something they CAN finally have first-hand knowledge of (...and not make up information and false accusations regarding): BurstNET?has well-versed business lawyers on retainer.

Sean and BurstNet, Bullying can only work so many times before you run out of luck. You sure are lucky this time that Mike is incredibly nice and make efforts to reason with you without taking the action you so deserve.

I especially hate it when people use their imaginary lawyers to make empty threats and harass innocent people. My blood was boiling when I first saw this thread. I had to wait a couple days to cool off before I posted otherwise I didn't know what I would have said. Please, if your top man of the company has to type up and send out a legal notice himeself via email, at least consult a real attorney first. Your lawyer could have at least told you right off the bat that you had no cause of action in this case. He/She might even be nice enough to tell you the difference between "libel" and "slander" and save you the embarrassment.

Quite a few hosting companies have received negative comments in public forums, but NO ONE has reacted the way like BurstNet. I never rule out a host just because people post negative comments about them. However, I have lost all respect and hope for BurstNET - NOT because of their customers' complaints at all, but because of the way BurstNET has consistently acted over a long period of time. How a company can act like this is simply beyond me. BurstNet, no one has discredited you. It is you that have completely discredited yourself through your own action.

If you truly are concerned about your "a dozen staff's livelihood" (as stated in Sean's deleted post), start acting like a decent professional and treat your customers right.

To be frankly honest, Duster, I was sorely tempted to flame (bordering on profanities every 2nd word), but I took a break and then followed the guidelines - I didn't want Gordon and Admin to throw me out for stepping over the line, while looking like a hypocrite for letting my mouth run away ;)

That said, I noticed that Sean's been busy in other forums, trying to get sales up. (in case you're interested, then pop over to http://www.hostspot.com/ubb/Forum1/HTML/000369.html )

Here's a little bit of friendly advice Sean : get your service standards back up to 100% of all problems answered and/or resolved within a decent time period, before you start pitching for more sales.



[This message has been edited by BC (edited 07-28-2000).]

I thought that it was only fair to let everyone know that I did get in touch with Sean at BurstNET. I'm going to put some of his e-mail here. Just the important stuff. A lot more was said, from both of us but that information is not important to this thread.

I will admit publically to Sean that after reviewing some of the articles that he sent to me, that they could have gathered that I was after them. I think that he understands that I wasn't, but was just expressing my feelings about customer support.

"I agree Shawn may have been a little harsh with our letter, but he just wanted to get right to the point. He doesn't follow the forums, and looked at it from an extremely executive position. I apologize for the aggressiveness of our letter."

Actually, this is all that I needed, an apology for the letter that I got. As far as I'm concerned, this matter is closed.

"In the future we are now going to go about such problems differently, for we as well are not happy how things happened here."

Again, I think that they have seen the err of their ways and are trying to make an effort to correct what could have been a very ugly situation.

Thanks Sean for getting back with me. Part of being a good host is the ability to realize when something was handled inappropriately, admitting to it, apologizing for it, and trying to improve it in the future.

Sean, this doesn't mean that if someone complains about you in the future that I will be on your side, just that I'll try to get the facts first, then crawl your frame. :)

------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com


[This message has been edited by MikeA (edited 07-28-2000).]

BC---I agree!!
Mike---thats nice of you to inform whats taken place--I would hope you would never recommend Burst, being in the hosting biz yourself--Im sure they (he) responded to you or whatever---I tell ya what--see if you can find threads at scriptkeeper, LONGGGG before the Burst/TH sceniario took place!! He recruited right and left and had problems bfor TH even came into the picture
UGH!!

------------------
HostCaters--We Cater Hosting
www.hostcaters.com (http://www.hostcaters.com)

Hopefully they will hire some more support staff.

Point being---Look at the first topic in this THREAD???
A client asking for help in a FORUM??
People?? WAKE UP!! Isnt that unheard of?
If not it should be!!

Hopefully they will hire some more support staff.

Maybe they should. The thing is: When I became their customer, they already had hired more staff. There had been problems posted in a forum BEFORE the BurstNet/Ture Hosting mess: downtime, rude replies, orders not processed for days, etc. It was the only forum I knew about back then, and at that time people in that forum were all saying "They just need more staff", so I stayed on even though my gut feeling told me something was not right.

To be fair, when I was with BurstNet Sean was not the one that was rude. A couple of my emails were replied by him in a fairly timely and friendly manner, while some of the emails were never answered. I decided to leave when the person who answered the support line sounded like I called him at the wrong time, and repeatedly yelled "There's nothing we can do about it!" before I could even finished my question. Following that, an excessively polite request for a refund under the 30day moneyback guarantee was promptly replied by their "VP" with yelling CAPs all over in the email. That was the real surprise because usually the top executives of a company are also the nicest people in the company, believe it or not. To add salt to the wound, they have continued to charge my credit card after I cancelled the account (yes, with confirmation of cancellation).

Now, how can I be convinced they simply needed more staff? Even if they did, that's not my problem and I should not be punished for that.

Had Burst been smart they would ahve appologized and just fixed, not sent a nasty letter to someone. In the time the took to send the nasty letter they could have fixed the mysql problem.

Coke bashes Pepsi and pepsi bashes coke, they have been doing it for years in front of MILLIONS of tv viewers and Burst reacts over a BBS? Not a good sign to me.

I think it's time I posted here too :)
The uptime logs you saw at the top were mine- I didn't want to post my name because I didn't want to let them know that I would be cancelling service. Here's my story about BurstNET:

In the very beginning, when I signed up, everything was great... Well.. pretty much. All the accounts I transferred took more than 24 hours to get setup, but Sean told me that was just because they were upgrading to a new server. In the past months, however, service has declined dramatically. The server was down A LOT (as you can see from the uptime records) and they did not stand by their uptime guarantee. In fact, I sent in an email to them asking to please clarify what exactly was their "99.5% uptime guarantee", and I have yet to receive a response. That was a few months ago, I believe. On their reseller page they say that accounts are setup within 6 hours or less... I don't know if there has been an instance when this was true, but a lot of the resold accounts I had were setup over 24 hours.

Support also started lagging, giving over 24 hour responses, plus giving responses like "We're working on it". When I called their 800 number, I would have to wait up to 12 rings sometimes for someone to answer, if anyone ever did. And, guess what their response would be: "Just send an email to support". Maybe it's just me, but I don't think that's what phone suppport is for..

Also, we had several clients that had problems with mySQL, and it took them almost a month to solve the problem. There were some other problems too, but I can't remember any specific instances right now... I just remember getting lots of client complaints.

BurstNET could be a good company. I remember I thought they were when I signed up with them. However, I think what happened was simply that they grew too fast. They didn't have the support representatives available to handle all the clients and all the problems they were having, and thus their support declined significantly.

Regarding the downtime, they would always respond that it was VDI.net's fault in the forums... And whenever they did I always thought: "Why should we care about VDI? We are hosted by BurstNET, therefore it is BurstNET's problem... We shouldn't even _know_ about VDI. Why won't they admit that they were wrong, and give a detailed explaination and credit to all customers?"

Finally, one thing that really annoyed me was the fact that they seemed to respond faster to complaints against them than to clients that needed help. I remember only about an hour after I posted a message on the freewebspace.net board about their support, Sean responded to me and tried to give me an explaination, while support inquiries were never responded to that quickly.

Well, that concludes my BurstNET story for now. I'm now happy on my own Alabanza server, so hopefully downtime won't be an issue anymore. If I think of any other specific problems, I'll post them here.



------------------
Web Hosting - Design - Promotion - Programming
InfoStar Web Design - Click Here (http://www.infostardesign.com)

Originally posted by Brian Farkas:
I think what happened was simply that they grew too fast. They didn't have the support representatives available to handle all the clients and all the problems they were having

The majority of your post could have been written by me as well, especially the quoted part. Netwhistle reports look about the same (no sense in posting them).

I really looked long and hard before moving to burst. I read reviews, posts, asked questions (so many), and Sean was extremely patient and helpful, but in the end I realized that the problems weren't going away.

I was really disappointed. I just did everything possible to make sure I was doing the right thing, and it ended up not being right for me.

The network was horrible and I think the complaints personally affected them a bit too much (which shows on the boards still). I would add one thing to the quote above. They didn't choose quality support to handle the additional load. Sean just wasn't able to handle everything by himself, and the other reps just weren't helpful - "email support" (though I never experienced any rudeness).

I wish them the best and hope they can pull things back together.

They didn't choose quality support to handle the additional load.

Right on. But there's much more to it.

I'm so sick and tired of this whole thing. I'm up to my throat at this point. Everyone has done their best to give BurstNET the benefit of the doubt, including myself. All I have heard from BurstNET is that all their problems stem from VDI and "not having enough staff", while all problems remain unsolved and unanswered. This is getting old as we've been hearing it for half a year now. In the meanwhile, I have not heard any other hosting company blame everything on VDI and the so-called "growing pains".

And now they're even patrolling bulletin boards and making threats?! I'm speechless.

What concerns me even more is the attitude of their "management" people. Usually top executives would be the nicest people when it comes to dealing with unhappy customers. We work with the largest investment banking firms and listed high tech companies, and I have yet to see an exception. The management are always the ones that waltz in to smooth everything out before problems get out of hand. In fact, customers will be loyal to you for life if you handle a complaint right. But it's clearly not the case with BurstNet as we all have seen.

In addition. no "large reputable corporation" (which BurstNET has always claimed to be) would allow a support staff to post messages in public forums representing the firm.

According to Sean's post, BurstNet has only "a dozen staff"? But based on my experience and all the posts I've read, they have acted like they've got so many different departments to coordinate and so many more important affairs to attend to that they have no time to fix a simple problem.

So please, stop giving me those "It's VDI's fault.", "They just need more staff", "They just mixed with the wrong company (True Hosting)", etc. None of them is a valid excuse.

Oh, and p-l-e-a-s-e, BurstNET, quit using the law as your baseball bat. Most of the threats of lawsuits out there come from people who don't know the first thing about law and have never even consulted a real lawyer before shooting their mouth off. I can't even comprehend why the apology to Mike came from Sean the staff, instead of Shawn the boss who typed up and sent out the laughable "legal notice".

To sum this up: I can't agree more with what Duster has said in another thread about what to look for when choosing a host: The character of the company is the most important thing. Everything else is secondary.

BurstNet is not so bad.
Sometimes the owners of the hosting services over react.
I can only say to there defends that I have been with them for about 8 months now and everything is perfect (have 6 accounts). So far support is great. I moved from CT (billing was a desaster).

Warning!!!
One place you really want to avoid is:
besthost1.com
The name of the person I was dealing with is:
Daniel & Steve.
They are liars and stealing money. It's just a big scam site!
Anyone needs proof they can contact me directly.
George
info@ticovista.com
ticovista.com

For some reason, we can not create any object from their AspSmartUpload component anymore. Has anyone ran into the same problem? It has been over 2 weeks now. What to do?????? I am very surprised, we has been very happy with them for a long time.

Regards,

[QUOTE]Originally posted by racecar:
[B]For some reason, we can not create any object from their AspSmartUpload component anymore. Has anyone ran into the same problem? It has been over 2 weeks now.

Please send me your request to ntadmin@burst.net and include a sample URL pointing to the page you are experiencing the problem with and I'll get it working for you.

I reinstalled the component recently and have not had any other complaints yet, but as soon as I get your email I'll see what problem you are having.



------------------
David M. Stein
NT Systems Administrator
BurstNet Technologies, Inc.
ntadmin@burst.net

Check out the new NT FAQ!
http://burst.net/manual/


To place an order, or for more info, contact;
BurstNET Technologies, Inc.® - Customer Service Dept
(570) 389-1100 Mon-Sat 11am-8pm EST
sales@burst.net --- Fax (570) 389-1855
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P.O. Box #400 Bloomsburg, Pa 17815-0400 USA
All major credit cards, checks, money orders accepted
BurstNET Technologies Inc.® - Site Hosting & Design
A World Wide Leader in Web Hosting & Internet Solutions
The Best Value For Your Dollar On The Net!

This was THE Sean from WHT!?!?!?

:eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek:

Originally posted by BurstNET
1. BurstNET™ will not respond to support issues posted in forums.
2. BurstNET™ is not responding to service issues in forums any longer. comments whatsoever on most issues.

Sean R.
BurstNET™
Online Rep


[This message has been edited by BurstNET (edited 07-25-2000).]

Thats pretty pathetic, i'm sorry.
I agree that posting on these forums is NOT the way to get a response from any particular host, however this almost goes beyond that.

Burst is always the first company to jump in and make an offer for any services, and if you mention the price is a bit steep, you get an excuse a bit like this.

'I can say that BurstNET has more admin & tech staff on hand that ALL of these small hosting companies COMBINED, and we own our own DataCenter, Which is why we are Better'
(Sean@Burst)

seems their hundreds of support techs were too busy to fix the MySQL Problem, or keep the server up most of the time, but anywho

Now im pretty sure that comment alone would piss quite a few people off.


If they wanted to keep a good public image, they could publicly apologize for the delay in response, and give an excuse (which doesnt make it right, but its a start), or at least try to keep
their good name by resolving this issue asap.
Instead they choose to shy away from this problem, and pretend it doesnt exist, by simply stating that they ignore posts made on the forum.
That simply leads to the conclusion that they have NO excuse or explanation for their repeated downtime, and lack of help for this poor guy.


scratches BURST off the list of possible Dedicated Providers, for the Server i am about to buy

Glad i found this post.
GoodDay!

:eek2: Glad to see you're doing homework.
But; why you bring up this old thread?

Don't look now . . . . . . . I see a mod comming :eek:

it was on the top when i replied :D

but you're right i didnt notice it was so old
oh well :cartman:

Originally posted by RunOfTheMill
it was on the top when i replied :D

but you're right i didnt notice it was so old
oh well :cartman: So it was (on top):eek:
I just see that someone without email and pm enabled put it there :eek: :eek: :eek: :eek:

Well, I don't usually jump in flaming threads but I gotta say that Burst is becoming more and more rube.

kliss:

Give them a break. This was a thread from over a year ago!

Personally I don't think any customer should be seeking support from their host through forums like this. If you have a problem with the company, then contact them - keep it away from these boards. If you can't contact them, then host with someone else.

Also Burstnet's "Legal" post should have been a private email to MikeA. It should not have been posted here. As fun as it is to read these things, they have no place on these forums.

Originally posted by WeinBar Jack
kliss:

Give them a break. This was a thread from over a year ago!

Oh. heh I didn't notice that. Who brought this thread back on flame anyway?

some guy who disabled Private Messaging and Email.

Answer in Short.. a Troll

There are some interesting connections that I've been able to make. Thread is old, I'm closing it as this isn't the type of discussion that needs to surface after a year. I'm sure the problem has been solved and/or the person has moved on by now.