Last I heard was that they have added more support staff. Hows the supprot now? How fast are they.If they have fixed there support problem, I am going to add them to my list of great dedicated providers.

Their support is great now.
They responded within a few hours (4-6 hours) everytime I sent an email to the tech support or the sales dept.

Good to hear that. I will add them to the list. They had some rough times.

Are the stats on your website correct? I was thinking about getting some banner or button advertising on your site, but your online stats says you have only a daily average of 49 visitors. The whole month of May was only 586.

Am I reading this correct? If I am, and don't take offense please... how do you have so many advertisers and at prices of $50-$100 each? I can get 1000 visitors for $5.. not banner rotations on another website but actual visitors to my site (the traffic is not targeted so thus the low price but still). I would like targeted traffic that you could offer, but I must be missing something here.

If Burst doesnt get their act together pretty quickly, I will be happy to post my experince with this company so far. I have had a ticket regarding problems with cpanel (numerious including followups) on this board and any board.

It seems they pay this Nick guy so well he doesnt show up, or if he does, he ignores my tickets.

Right Sean.....

>> If Burst doesnt get their act together pretty quickly, I will be happy to post my experince with this company so far. I have had a ticket regarding problems with cpanel (numerious including followups) on this board and any board. <<


We have our "act together".
If you submitted a ticket with CPanel problems, and it was not answered for a very long time, chances are it was transferred over to the CPanel developers for a response from them. Most likely it is a known issues(s) with CPanel/WHM, and we can personally not do anything aboutn it. Nick may work for BurstNET, but BurstNET IS STILL NOT responsible for bug fixes and high-end CPanel problems. If it is a license problems, chances are your old DarkOrb distributer did not cancel your license out, before you ordered one from us, and it has a dupe in the system causing issues.


Sean R.
BurstNET

Originally posted by Superman
It seems they pay this Nick guy so well he doesnt show up, or if he does, he ignores my tickets.

Right Sean.....
You'd think that since you developed a program that integrates with his control panel to offer added functionality that you would get come sort of priority support. :D

I'm curious - does Nick differentiate between the time he's answering BurstNET support and answering Cpanel support? If he only does BurstNET support at BurstNET, then when does he do Cpanel support, and does he forward Cpanel tickets sent to BurstNET to himself so that he can respond later on Darkorb time and pass that response back to himself, who in turn, will pass the response on to the customer? How does all this affect the turnaround time on a Cpanel/Darkorb ticket, and what constitutes a case where the aforementioned procedure will be implemented? :confused: :confused: :D

Best Regards,
Matt Lightner
mlightner@site5.com

Originally posted by Site5-Matt

I'm curious - does Nick differentiate between the time he's answering BurstNET support and answering Cpanel support? If he only does BurstNET support at BurstNET, then when does he do Cpanel support, and does he forward Cpanel tickets sent to BurstNET to himself so that he can respond later on Darkorb time and pass that response back to himself, who in turn, will pass the response on to the customer? How does all this affect the turnaround time on a Cpanel/Darkorb ticket, and what constitutes a case where the aforementioned procedure will be implemented?

I feel dizzy now. :uhh:

It is a good question, though. It seems a lot of the complaints regarding Burst support come from CPanel users NOT even hosting with Burst that need support.

On the general topic of BurstNET, we recently got a dedicated server with them, and I have had no problems. Set-up was quick, email support is average (but definitely available), and both times I phoned I got through to a real person. We are still in the 'setting up' stages of our server, so I can't really comment on uptime or speed, but so far we are quite pleased with the decision to go with BurstNET.

Originally posted by Site5-Matt

You'd think that since you developed a program that integrates with his control panel to offer added functionality that you would get come sort of priority support. :D


Not sure if your post was trying to be sarcastic or what.

The fact is BURST installed CPANEL onto a new server of ours..we paid the $99.00 a month...and there are some problems with the cpanel itself...all tickets I have ever opened have been escalated to Nick. We have been infact waiting very paciently for a full week to have them get it fixed. So yes. I think I do get priority support. :D

Originally posted by Superman
Not sure if your post was trying to be sarcastic or what.

Nope, 100% earnest. Your program adds value to the Cpanel system by allowing companies who may have previously decided against Cpanel because of it's lack of billing integration to re-think their position. Nick should be thanking you for that... as it's making him more $$$.

Not to mention the fact that you're paying them monthly for Cpanel. ;)

Regards,
Matt
mlightner@site5.com

I don't like this 99$/month dedicated special because reading the "special terms" it turns out that the price goes up to about 150 after 3 months, which means that you actually don't get a server for 99$/month. It's simply a false statement.

Sure, others used the same marketing methode before, I know CobaltRacks.com did, but a serious company like Burst.net shouldn't need to use such dubious sales techniques...

Just my opinion.

Originally posted by astra4
Sure, others used the same marketing methode before, I know CobaltRacks.com did, but a serious company like Burst.net shouldn't need to use such dubious sales techniques...

Just my opinion.
Astra,

If anything, I would think that potential customers would prefer this payment method to a static monthly fee. If you're going to be using the server to turn a profit somehow, chances are that you're going to be able to afford a larger monthly price after three months than you can at startup - it's simple business math. This pricing setup allows companies to do just that: get a server that would normally be more expensive and grow into it, while all the time remaining at a pricing level that fits their budget.

Furthermore, I don't see how this marketing technique is 'dubious'. They are completely up-front about the fact that the price will go up in three months. In fact, BurstNET makes it much more obvious than some of the credit card companies who offer "3.9% APR". If you happen to scour the fine print on the back of the application, you will notice that it goes up to about 25% after 6 months. I think that is much more shady than what Burst is doing here... and I promise you it's being done by your credit card company (if you have a credit card) ;)

If you didn't find out that the price want up to $150/month until AFTER you signed up, then I can understand where some of your frustration would come from. However, BurstNET makes it pretty darn clear that the $99 is a limited time thing.

All in all, I think this is a perfectly legitimate technique. Not many providers offer this kind of unique pricing structure, however I think we will see more and more of it in the future

Just my $0.02.

Best Regards,
Matt Lightner
mlightner@site5.com

I understand your point and agree this pricing structure may have some merit. However, I'm not against the pricing structure, but rather against this way of communicating it.

Suppose I want to make a special and give the first month free, if a 6 month contract is signed. So I could say like this:

Dedicated servers, first month free! (with link to "terms" for the details)

Or I could go and say:

Free dedicated servers! (again, with link to "terms", where I explain that actually it's just the first month that is free).

Of course, if you look at the "terms", both offers are the same. But these terms are written elsewhere and that's why the statement which is presented up front should itself be correct. If a price per month is indicated I expect this to be the "normal" price at which I buy and not something which only applies for a few months.

It's about the same like those who sell hosting with unlimited bandwidth, also with a link to the "terms", where they explain that it's actually not unlimited at all. I agree that's an acceptable way to present an offer, but at the same time I don't expect really serious companys to use this type of marketing tools...

kickster,

Did you add burstnet to your list of providers??