I have an e-mail account that just started having problems. When checking e-mail on this account, it will not accept the password that is assigned and returns back with this error message.

------
There was a problem logging onto your mail server.
Your Password was rejected. Account:
'mail.chambers4president.com', Server:
'mail.chambers4president.com', Protocol: POP3, Server
Response: 'Undefined subroutine &main::yslog called at
bin/cppop.pl line 696.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92
-------

Both the e-mail address and password contain valid characters. I have deleted and recreated this account and restarted the mail sever and cppop through WHM. Nothing is working.

How do I fix this? If there is an undefined subroutine being called how come other e-mail accounts aren't affected? This is the only account on the server that this experiencing this problem. It has been going on since Monday.

Any help would be much appreciated.

This is a SWAG, but... That "yslog" is probably a typo for "syslog"

try changing it and see if the problem goes away.

I'm assuming you're talking about modifying the cppop.pl file, right? If this script actually has a typo in it, wouldn't it affect all the other e-mail accounts on the server? This is the only one getting this error...

Unless there is a file that is specific to the user account that needs to be modified. If so, do you know the name?

Thanks.

well, my guess would be that it is trying to log some error and when it fails to do that it is causing another error and it is only that second error which is being reported. Certainly errors in error handling code is the easiest explanation for a problem which only occurs with a small subset of possible inputs.

Well either way, I'm not aware of Cpanel scripts being editable on the server. They are all compiled. So I'm not sure what I could even modify to fix this.

Originally posted by BJ
Well either way, I'm not aware of Cpanel scripts being editable on the server. They are all compiled. So I'm not sure what I could even modify to fix this.
It was a bug in the cppop.pl code... I fixed it and am building a new Cpanel distro as I type. Thanks for your help.

Best Regards,
Matt Lightner
mlightner@site5.com

Actually Matt... this particular problem was just resolved on my end... I had an FTP Admin account setup at the root level. I never used it and deleted it. When I deleted it I could receive e-mail from this user's admin@domain.com account again.

But glad to hear you looked into it and fixed something. It most likely should have been reporting a different error message to me... At least an error I could decipher better. :)

Anyway, I'm happy. It's fixed.

Originally posted by BJ
Actually Matt... this particular problem was just resolved on my end... I had an FTP Admin account setup at the root level. I never used it and deleted it. When I deleted it I could receive e-mail from this user's admin@domain.com account again.

But glad to hear you looked into it and fixed something. It most likely should have been reporting a different error message to me... At least an error I could decipher better. :)

Anyway, I'm happy. It's fixed.
Regardless of what was causing the script to run the bad code block, there was a bug in the code, and that's what the error message you were getting was.

Glad you got it fixed though.

Best Regards,
Matt Lightner
mlightner@site5.com