Does anyone know anything about EDGEINT.NET hosting services?

I signed up for hosting 2 days ago, my card was hit, and I haven't heard a peep from them.

I tried calling the number in whois database, but it's unobtainable.

Should I chargeback? Or are they having technical problems? Can anyone give me a number to call them on?

Help

Thanks

Tim:mad:

it seems they are with hostingmatrix

Registrant:
Matrixcubed (HOSTINGMATRIX2-DOM)
22447 NE 10th Street
Redmond, WA 98053
US

Domain Name: HOSTINGMATRIX.NET

Administrative Contact, Technical Contact, Billing Contact:
ResellerMatrix Hostmaster (MH1024-ORG) hostmaster@RESELLERMATRIX.NET
ResellerMatrix
704 - 228th Avenue NE #265
Sammamish, WA 98074
US
(425) 836-5229
Fax- - (425) 836-5229

Record last updated on 04-Jun-2000.
Record expires on 31-Jul-2001.
Record created on 31-Jul-1999.
Database last updated on 12-Jun-2001 21:06:00 EDT.

Domain servers in listed order:

NS.HOSTINGMATRIX.NET 208.56.139.160
NS2.HOSTINGMATRIX.NET 208.56.138.147

the above is the info on their DNS servers, try phoning hostingmatrix and see if edge internet have an account with them, explain your preicament and ask if they have an alternative phone number, if not then it looks like we have a chargeback situation due !!

Ive never heard of them and they seem to be a new co.
2/2001?
You might be better off getting out now.....not a positive experience right from the beginning!
Maybe try a support email to them again or something?
Sorry....not much help

http://www.law.washington.edu/lct/techlaw_archive/AG_hitech.html



Please read the article on resellermatrix.

ooooooooooooops!

Looks like I picked a bad egg. is there a section here on ripoff merchants like these?

This happened to me a month ago with dog-computers.com for which I've already issued a chargeback.

I emailed the guys at resellermatrix, asking them very politely for a little help.

They replid:

"Have a Nice Day"

timalex: To clarify, "EDGEINT.NET" is not owned or operated by ResellerMatrix, however they may be a reseller. ResellerMatrix does not interfere with reseller operations unless specifically requested by the reseller.

Run a chargeback, usually accounts should be setup within 24 HOURS! even 1-5 hours are reasonable!

You say: "ResellerMatrix does not interfere with reseller operations unless specifically requested by the reseller."

Where does the customer fit into this equation?

Excuse me if I am wrong, but it appears that you somehow sympathise with ResellerMatrix, as if it's not really their fault.

I totally disagree. If you are prepared to set up a reseller pyramid, then you should be prepared to take on ultimate responsibility.

I for one am quite happy to "tar everyone with the same brush". I am quite happy to air my grievances everywhere I can. And believe me, I shall.

Originally posted by timalex
You say: "ResellerMatrix does not interfere with reseller operations unless specifically requested by the reseller."

Where does the customer fit into this equation?

Excuse me if I am wrong, but it appears that you somehow sympathise [sp] with ResellerMatrix, as if it's not really their fault.

I totally disagree. If you are prepared to set up a reseller pyramid, then you should be prepared to take on ultimate responsibility.

I for one am quite happy to "tar everyone with the same brush". I am quite happy to air my grievances everywhere I can. And believe me, I shall.

It has nothing to do with "sympathizing", I am simply stating facts. The customer is the responbility of the host servicing that customer directly. You don't see customers attacking the backbone provider for a web hosts billing practices, now do you?

You can fabricate your own conclusions... however unfounded publicly posted claims fall under the category of libel, more responsibility on your part should be taken before you discredit a company and are responsible for the damages incurred.

Good day.

Yes i have to agree with Cannon7, the host providing the reseller service DOES NOT take the responsibility of the reseller. The reseller is at his own risk and responsibility.
Originally posted by cannon7


It has nothing to do with "sympathizing", I am simply stating facts. The customer is the responbility of the host servicing that customer directly. You don't see customers attacking the backbone provider for a web hosts billing practices, now do you?

You can fabricate your own conclusions... however unfounded publicly posted claims fall under the category of libel, more responsibility on your part should be taken before you discredit a company and are responsible for the damages incurred.

Good day.

This is both a moral and a business issue. If I know that company B is a reseller for company A, then you can be damned sure that I won't stop at B.

3 years ago I bought an Acer laptop from a retail outlet in Switzerland. After the guarantee had expired, just about everything went wrong. In fact, during the guarantee it wasn't much better either. I was quoted about $1000 (by Acer Switzerland) to repair it. I wrote a very polite letter to Acer's HQ in Taiwan. One week later, Acer Switzerland offered to repair it for free.

As far as libel is concerned. Please! First of all, this is supposed to be a forum. If everyone were to take all remarks at their word, Microsoft, for example, would have gone out of business years ago. Secondly, I have, as yet, not issued one libellous remark about ResellerMatrix. I was merely airing an opinion. My remarks about edgeint.net are totally justified, seeing as they have hit my card and not delivered the service.

So you think it's OK to set up resellers of YOUR service then completely deny any responsibility? In that case, we all work only with resellers and be done with it. I don't think automobile manufacturers would get very far with that attitude.

To be honest, I am sick and tired of people hiding behind legal technicalities; I am tired of not being able to open my mouth without fear of having my ass sued. I thought "freedom of speech" was part of the US constitution.

I am happy to continue this discussion via email.

Webhosting is *different* to automobiles and the PC industry. Look at it this way, say you offer an reseller program, you usually have an agreement the reseller signs which shows that the host is NOT responsible for anything illegal/fraud etc.. the reseller does. Its not the host's fault if the reseller commits fraud is it? the host can do only one thing and that is to cancel the resellers account, and i'm sure this host will do it if you provide the proof needed. My suggestion is, email the host of the reseller, and show him your case, he will most probably cancel the reseller's account, but he is in no position to refund your money because the reseller's OWN merchant charged your cc, not the host.

Regards,
ValuableHost
Originally posted by timalex
This is both a moral and a business issue. If I know that company B is a reseller for company A, then you can be damned sure that I won't stop at B.

3 years ago I bought an Acer laptop from a retail outlet in Switzerland. After the guarantee had expired, just about everything went wrong. In fact, during the guarantee it wasn't much better either. I was quoted about $1000 (by Acer Switzerland) to repair it. I wrote a very polite letter to Acer's HQ in Taiwan. One week later, Acer Switzerland offered to repair it for free.

As far as libel is concerned. Please! First of all, this is supposed to be a forum. If everyone were to take all remarks at their word, Microsoft, for example, would have gone out of business years ago. Secondly, I have, as yet, not issued one libellous remark about ResellerMatrix. I was merely airing an opinion. My remarks about edgeint.net are totally justified, seeing as they have hit my card and not delivered the service.

So you think it's OK to set up resellers of YOUR service then completely deny any responsibility? In that case, we all work only with resellers and be done with it. I don't think automobile manufacturers would get very far with that attitude.

To be honest, I am sick and tired of people hiding behind legal technicalities; I am tired of not being able to open my mouth without fear of having my ass sued. I thought "freedom of speech" was part of the US constitution.

I am happy to continue this discussion via email.

This is what I am trying to say. It is far too easy to become a reseller. This is a problem of the wholesaler, for not properly vetting his resellers.

..and as for sending an email. I tried. Politely. I received no help whatsoever.

Yes your definetly right, resellers should sign more agreements and the host should take more action if the reseller breaks the agreement!
Originally posted by timalex
This is what I am trying to say. It is far too easy to become a reseller. This is a problem of the wholesaler, for not properly vetting his resellers.

..and as for sending an email. I tried. Politely. I received no help whatsoever.