"Sometimes you don't get what you pay for. Sometimes its more, sometimes its less. The saying really means, if you buys something really cheap, don't get upset if something goes wrong/ don't expect very high quality"

That is exactly what I think of your host, cwihosting.com. 100% disappointed. I signed up and cancel the service within 2 weeks, asked for money back guarrenty, being ignore, they charge me setup fee + first month hosting fee, damning..........:angry:

Thanks for your non helpful and totally off topic comment "webman". Whats your domain? I'm sure if you had contacted billing, and/or our CEO who answers people every day, I'm sure you would have gotten a resolve. We do not ingnore anyone, and 3 easy methods to close are in the policy. You can also send me a PM if you'd like.

Please don't say thanks when you still have my setup fee and first month hosting fee unrefund.

http://www.webhostingtalk.com/showthread.php?threadid=5532

everybody can see your hosting reputation here, I am not alone.

oooo

they offer unlimited bandwidth accounts :eek:

Does cwihosting have a money back guarantee ? If they have it, then ask for a refund. If they do not refund it, request a chargeback from your CC company.

Just letting you know that setup fee is lost. Setup fee is not refoudable.

I had a similar problem with CWI Hosting about 6-8 months ago.

After 1 months of hosting with I decided to Discontinue. So I emailed them (support & billing). 2 weeks passed by with no reply (mind you the replies to all support & sales quiries cxame within 24 hours). Then I call them (not on the toll-free) it is a wrong number. I call them again Wrong Number Again. Then I Call Up My Bank & tell them to stop payment & they say it is not possible. Then I ultimately Cancel My Credit Card. What I paid to them was setup fees + first 2 months fees. I Agree that the servers are fast & the support are fast & friendly. Jason Specially SHelped Me Out A Lot. But I dont know how Such A Company with Such Professionalism can do things like this (ignoring cancelations).

The Service Most Reccomended If & Only If You Think You Will Not Need To Cancel Your Account.


:cool: :cool: :cool: :cool: :cool: :cool: :cool: :cool:

Originally posted by CWIhosting
Thanks for your non helpful and totally off topic comment "webman".

Neither Is This A Non Help Full :rolleyes:
Because It Is Thread Like This Which Help People & Make Them Think Twice Before They Signup With WebHosting Companies.

Neither Is This Off Topic :rolleyes:
This Is The Correct Place To Post Problems People Face with Their Hosting Companies. I fully Support webman.

:rolleyes: :rolleyes: :rolleyes: :rolleyes: :rolleyes: :rolleyes:

Message For CWI : Please Escuse Me If You Think I Am A Bit Harsh On This Message. I Am Extremly Sorry. I Get A Bit Carried Away when I See People Making Posts Like The One You Made To Defend Their Company. Sorry Again.

Hey “webman”. I already told you what to do, how to close an account or that I could help you. Have you done it, No! Have you contacted me for help NO. Have you emailed our CEO, NO. If you are even a customer, what is your domain name?

Also, it was not helpful post, because this was in another thread that was off topic. I’m obviously not alone in thinking that as a moderator has moved it here to its own thread.


I don't fault you cool koolguru, though you should know the whole story. This entire thread was in: http://www.webhostingtalk.com/showthread.php?threadid=12686 Thus the quote about getting what you pay for.

I think the moderator should have been courteous enough to mark it as a moved thread, as our comments, and quote now appear out of context.

Also, we don’t offer unlimited bandwidth, it says unmetered hits, and its 30GB Bandwidth.


Furthermore, CWI has changed a lot from 6 to 8 months ago, and in total for over the 5 years of hosting. You don’t stay in business being a bad company. We are far more then just “staying in business” Again, we do not ignore cancellations, and that is ridiculous. I’m not saying nothing slipped through for you koolguru, but that’s why we have a tracking system now, and a fully dedicated billing staff, and new LAN system for billing records. As far as the numbers being wrong, I have no idea. We literally get hundreds of calls a day for sales/support. If it was the one on your card statement, this was an error of the merchant account, which they have officially apologized for and corrected.

I thank you for recommendation of our services Koolguru. If you thought it was good then, its only better now. As far as cancellations, we offer 3 methods now making it as simple as possible, giving the user choices. I guarantee the above mentioned unnamed person has not even made an attempt, as you can see, did not contact me, or the means I’ve provided.

I firmly belive webman is entitled to his opinions on the company he has been hosting with no matter how disturbing they may be.

CWIHosting defends his/her company extremely well in this thread, and i think we should all thank him/her for a prompt explanation.

the easiest way to decide one way or another would be to search the board and get the big picture, this way a single thread will not be the only influence on a prospects choice.

As for your billing query, i firmly believe this should be taken up in private between yourselves to ensure a prompt solution to this predicament, if you do not come upon an agreement, then feel free to return it to the boards to update us on the situation.

I hope everything works out for you webman

Xstrike, did you read this thread? I never said Webman is not entitled to an opinion! He is, but who is "webman", and why didn't he close his account or contact me for help, or state a domain name to see who he even is? But that is not the main issue, most importantly, our intial response to this thread is out of context. I think a moderator should tell people when you move someones reply.

Our initial response was because it was in a thread that had nothing to do with us, and brought this up out of the blue under a different topic. This is why a moderator moved this to its own thread, and thus agrees with me. That is why I said "Thanks for your non helpful and totally off topic comment "webman". As no one was talking about this.

If you read our posts here, we have done nothing but try to help, and contribute to the BBS.

Please read this thread(the last post), I cancel my account back in April.

http://www.webhostingtalk.com/showthread.php?threadid=7461

I have almost forgot this bad hosting experience, but cwihosting keeps posting ad saying how good they are really make me..........that's the reason I post.

"If you read our posts here, we have done nothing but try to help, and contribute to the BBS."

So do I, I am trying to help the readers.

So webman, what's the problem here? If you cancelled then everything is fine and dandy right? Is there something that CWIHosting still owes you?

Originally posted by CWIhosting
I think the moderator should have been courteous enough to mark it as a moved thread, as our comments, and quote now appear out of context.

Sorry, that would be me. This was split. I did this when I didn't have too much time and failed to make a note in the original post at the top.

Hmmm, again no mention of YOUR domain name, no PM or email to me, or the CEO, or the Sales/support department and nothing submitted to us as far as a cancellation that we know of as we don't even know who you are "webman".

Doesn't really looks like we are not trying to help you webman, but like your just trying to cause problems. Why else won't you let us correct whatever harm you say was done?

As far as being a good host, I can list several indications of why if anyone asks. Also, we have done nothing but help others here, not try to harm others with unfounded statements.

I agree, whats the domain name... we can all look at it and see how well its running.

Originally posted by CWIhosting
Thanks for your non helpful and totally off topic comment "webman". Whats your domain? I'm sure if you had contacted billing, and/or our CEO who answers people every day, I'm sure you would have gotten a resolve. We do not ingnore anyone, and 3 easy methods to close are in the policy. You can also send me a PM if you'd like.


Do you really think it should be the customers responsibility to contact the CEO of your company for a refund? Is that how you run your hosting company, only the CEO gets involved in those decisions!?!?!? It sounds to me like YOU are the one that is non helpful. Personally, I would think that if you had an e-mail address setup to receive requests like this, something like billing@cwihosting.com, then this probably would have been avoided. The CEO should have better things to do with his/her time.

Note to self, cross CWIHosting off list of possible hosting companies...

Back to the thread... It would still be nice to find out what the domain is. Could help resolve this entire problem.

I never knew you could cancel a webhosting account in a message forum. That's rather neat. :rolleyes:

When a company has an 800 number and Live Chat software on their web site, how hard can it really be to cancel an account or at least talk to a sales rep.? :confused:

Before we take it any further, I think webman should prove himself that he is indeed a customer of CWIhosting. Webman has not yet given us any proof that he is a customer of CWIhosting.

CWIhosting if you really want to deal with this without any help from the customer grep your ftp logs for his ip, 216.67.25.227 it appears to be static based on his posts and ill bet you will be able to deduce who he is from that, you can then check your records for the domain and voila one deleted customer. :)


Steve

Webman, its surprising that after repeated request from CWIhosting, you failed to give the domain name. Also CWIhosting is trying to resolve your issue but I guess you are not interested. Instead you seem more interested in disgracing the cwihosting than getting your money back.

Ericwenlong - thanks for advising "chargeback" even after finding that CWIhosting is responding here.

Do you really think it should be the customers responsibility to contact the CEO of your company for a refund?

markblair - I think you misunderstood CWIhosting. What they mean is that contacting their CEO is one of the possibilities to get matter resolved. Its appreciable if their CEO is contactable.

"God helps one, who helps himself/herself" - if I would be in place of webman, I would have tried to contact billing/support to cancel the account, then CEO and if ignored... now is the right time to come to this place.

Quote:
AVOID CWIHOSTING & *****ING!!!

- - - - - - - - - - - - -

The other thread seems to state that CWIHosting is part of *****ing, is this true?

It would be really nice if everyone suddenly became Vulcan... and controlled their emotions a little more in here.

I've seen this he says/he says thing happen on about thirty threads. It often breaks down into a war of words, and in the end, nothing gets solved, and the thread is useless for anyone scoping out new hosts -- good or bad.

:(

The other thread seems to state that CWIHosting is part of *****ing, is this true?
Apparently not (although *****ing IS just another name for *****):

Registrant:
Creative Web Ideas (CWIHOSTING-DOM)
1840 N Lee Trevino, Suite 110
El Paso, TX 79936
US

Domain Name: CWIHOSTING.COM

Administrative Contact, Technical Contact, Billing Contact:
Support, NIC (IC1167) nic@CREATIVE-WEBS.COM
CWI Global Internet Technologies, Inc.
1840 N. Lee Trevino, Suite 110
El Paso, TX 79936
915-595-1223 (FAX) 915-595-0173

Record last updated on 04-Apr-2001.
Record expires on 27-Aug-2006.
Record created on 27-Aug-1999.
Database last updated on 12-Jun-2001 21:06:00 EDT.

Domain servers in listed order:

NS1.CWIHOSTING.COM 216.110.36.226
NS2.CWIHOSTING.COM 216.110.36.227


IP block lookup for 64.39.5.73
whois -h whois.arin.net 64.39.5.73

Rackspace.com (NETBLK-RSPC-NET-1) RSPC-NET-164.39.0.0 - 64.39.31.255
I-zoom (NETBLK-RSPC-15925-03141219) RSPC-15925-0314121964.39.5.64 - 64.39.5.79

Originally posted by m6.net
markblair - I think you misunderstood CWIhosting. What they mean is that contacting their CEO is one of the possibilities to get matter resolved. Its appreciable if their CEO is contactable.



Point well made. I agree that it appears that Webman needs to speak up. Honestly, he isn't making a valid complaint by 1. not responding and 2. coming to this board to ask for a refund in the first place. I'm sure that no hosting company states to go to WHT for a refund.

... they are the worst hosting company in the world!!!

i have to admit that they were quite prompt when I wanted to close my account, and they didn't overcharge me. But, that's probably because they felt guilty since their servers were down for nearly 12 hours everyday.

Their support was also useless. They were extremely rude and assumed everything was my fault!! How can I be responsible for their problems???

If you do a search for CWIHosting you'll find that there are very few, if any, positive comments made about CWI...

MY domain was newpirate.com, BTW, if you need to check your records!!!

I'm with wizardshosting at the moment - great company!!

Thank you Steve, I’ll see what we can find. We have MANY servers Steve, and to grep the FTP logs on each one for this would take forever honestly. The “customer” could simply contact us, or provide at least a domain.

And markblair, please don’t make assertions on how we run our company. Of course we have Billing@cwihosting.com setup. We do not host thousands of accounts effectively, and with high customer retention, if we don’t even have appropriate departments setup. I did not say it was his RESPONSIBILITY. I’m not blaming you, however, some people on this forum really need not to rush to judgment so quickly or keep circulating funny rumors.

We have been trying to help from the beginning, and I was simply offering several methods including our CEO, however we don’t even know who he is!!

I offered emailing me, sending me a PM, contacting sales, or even complain/email the CEO if he thinks he’s been wronged. Guess what, none of which was done.


As a side note: Again, we have NO relation to *****ing/ *****, and have posted this before.


As far as doing a search on us here, if you do a search on user "en", 95% of all nis posts are on his supposed horrible experience with CWI Hosting.com Our servers were NOT down 12 hours per day.

Furthermore newpriate.com signed up December, 22nd. That has been a while ago and our company improves each month. So, he signus up in December, in January, we have an email from him saying how he is happy with CWI Hosting. In February he was closed/canceled.

Was setup as an adult site. We offer 15GB per month on the power plan for adult sites. He used 16GB in 13days, and access was cut due to bandwidth by the server. Sense then, he has been here :flamethr: us. Now we are so evil and bad?

We are not a bad company. I’d be more then happy to offer a free trial (which we have) to any one on this forum to see yourself.

Hey “cwihosting”. I would like to state that I am not trying to find a resolve with cwihosting in this forum, I just want to speak up my experience with cwihosting here, that it.

As bigmattyh said, I shouldn't use bad words and should control my emotion here, sorry about this.

And "En", thanks for your support, and that is the reason I don't want to say my domain name here, they will find all the ways to blame you. I don't want my site's traffic information or whatever open to public, my website is with a good hosting company now, I am very happy with their services and supports, sorry En...

Final word, like they said "if you buys something really cheap, don't get upset if something goes wrong/ don't expect very high quality"

Good Luck Everyone

This is just too obvious. I don’t think I have to say much now.

Thanks for all that made intelligent posts.

i sent about 50 e-mails to your support saying "my website is down, my website is down..."

i closed my account because my website was only available for 12 hours each day. i was not, at all, happy with your service. i may have been for the first week, but after that i was very unhappy. your support was a joke, and your company is a joke. i can't believe you have the cheek to come on this forum and lie they way you are now...

i accept that maybe your company has improved since then, but when i was with CWI, I had nothing but trouble, everyday.

Some of my friends are using CWIHOSTING, and they are very happy with their service.

Well, I think the point is that CWI had some major problems both in the support area and uptime area I guess up to 4 months ago (according to CWI, there have been changes recently). I don't think anyone is disputing that. As for what's now, I don't know, but it would be helpful to get some current comments, or at least state whether or not, whatever problem you had, was resolved.

Agreed Chicken. And its not right to come here like webman against any host, looking like you got riped off, when you didn't even want a resolve in the first place, but just to plaster someones name. If he doesn't even want his money back now, who said he wanted and contacted us back then or even hosted with us?

EN, whatever vendetta you have against us, its OK. We know the truth, and I can send you a copy of your own email privately if you want. You did not send 50 eamils or anything near, and all your tickets are stilll available. We did NOT have a lot or MAJOR problems a few months ago, but did have areas that needed improvements just like every company, however things have improved greatly and are even better now.

please send me all the support queries I sent you so I can post them here.

Firstly let me say that my site was down everyday for at least 12 hours. I didn't bother sending a support email everyday because I assumed they knew about my constant problem.

Below are a few of the replies I got to my constant " my site is down again" complaints:
Hello, your domain is online, any current server related issues have been
resolved.
support.cwihosting.com

Hello:
The server went down for a reboot this morning and became stuck in a FSCK
disk check. The machine had to be completely restarted. this is the cause
of the longer than usual reboot cycle.
CWI Support

Dear Valued Customer:
We apologize for the recent downtime. We are working on determining a reason
for this downtime and hope to have this remedied ASAP. It appears as if
there may be a hidden file that is causing the crashes at the same time
each day. Currently the server is online and functioning properly. We will
be taking measures to check the accounts on the machine in search of the
cause.
Thank you for your patience.
CWI Support

After a while they started ignoring my support requests. I got the impression that they could not afford their bandwidth bill (as they have "unlimited bandwidth") so they used to switch off their servers before they went home in the evening.
Magically my webpage would become available again at around 6pm GMT everyday (which is when their offices open.)

I also had a problem where they changed my sites nameserver without telling me: my site was unavailable for a week.

My e-mail also very rarely worked. Below is one of their usual lame excuses:
Hello:
Because you renamed your account the mail system got "confused" I reset your account. I tested the mail and it is now working for you.

When I set up my account nothing worked. I had to ask them to get everything up and running. But the main problem was the fact that my website was down for half the day, everyday (during the same hours as well, which is very suspiscious)

If you need more proof that they are a terrible company, do a search for CWI at webhostingtalk. You will see that lots of other people have had the same "website unavailable everyday" problem that I had.

I look forward to CWI Hostings blatant lie to this response.

Although it might be too early to say, I think Webman is not a CWI customer, meaning he may be a liar. :mad:

Is providing his domain address hard? Why isn't he providing his domain name to be identified?

Personally I was waving toward that direction myself, maybe he could e-mail it to moderators@webhostingtalk.com for our review if he doesnt want to supply it directly to his previous host, we can verfiy the validity of his claims from there.

although they do say they have a 100% uptime guarantee and if it falls below that your bill will be halved.

well, my bill was never halved...

En, can I ask when this was?

I joined around Christmas day 2000 and left in February (near the middle-to-end of the month, I think)

I've actaully spoken to you (by e-mail) about my experience with CWI before. I think you were monitering their uptime for me and agreed that they were experiencing some problems...

ok, efter reading the detailed post by "en" i admit it looks a little poor on CWIHosting's behalf.

Although there still has not been a detailed report of webman's downtime, domain, problems etc...

I'm not a liar and I do have them. Give me your fax number and I'll send you docnumntation, including the ones stating you were happy, until your account was suspended. That’s a strong accusation to make calling people liars, being its not true and you have nothing to back it EN. Maybe your memory is not so clear as all this was long ago anyhow. Do you remember the 25th of Jan. Of course not, your bills was halved then in respects to the uptime guarantee, but you don't remember that either. No surprise here. We maintain records of all correspondence, so I don't have to go by memory, and yours is obviously not serving you well “…the month, I think”, or you deliberately still trying to twist things to defame us.

Also, its pretty clear what to think of webman, and their is not point in arguing with EN here publicly any further, as I have already furnished verifiable TRUTH, and EN is simply upset for violation TOS/Usage policies with an adult site.

You have sent 17 requests/replies for your entire stay, no where near 50 of anything sent to us. So please stick to the facts/truth.

This is en.

CWI Hosting, you are doing a good job of showing what a joke your company is. I've posted what my problems were. You don't think they are valid problems?

I was willing to give your company a chance on the assumption that it had improved since I was with you. Well, obviously my assumptions were wrong.

My bill was never halved!! Ever!! If you have proof, please post it here so everyone can see it.

And BTW, I am not going by memory. My support account is still active with you, and I still have most of the e-mails you sent me, so please stop being so patronising.

I agree that my account was suspended due to bandwidth usage (I was 1 gig over my limit, I was not given a warning.) But when I enquired as to why my account was suspended (numerous times), I got the response that your servers are fine!! What has your severs got to do with my account being suspended!!

I am with wizardshosting at the moment. I have also been with valueweb. Both those companies are great. I have nothing negative to say about them. CWI on the other hand, I have nothing positive to say. And if you don't believe me, do a search for CWI and see everyone else's problems!!

CWI, why won't you admit that your company had serious problems a few months ago? By lying you are just driving potential customers away.

Pathetic is the word that comes to mind.

Need detail report of my experience with cwihosting??

So far I haven't mention why I cancel my account with cwihosting, althought I have only been with them 13 days (can't stand any longer, I started to find a new host on day 10th). Within two weeks, all I found were their useless support and bad attitude. The first problem was the day I signed up, everything seem normal, I received a welcome email next day, email contain all the account information. At that time, I was happy with their service, because the email was quite detail, but a second of happliness doesn't mean anything (like in "EN" case, as cwi mention, En sent them an email saying he was happy with their service in the begining, it means what??? , it follows with hundred of complaint email). Back to my case, so I used the information from the email, I went to my domain name service provider website, then changed the name server names and address(all copy and paste from the email). In that day, I ping my domain name, it shows my old ip address(I know propagation take time) , a day after, I ping to my domain name again, it pointed to nowhere, sent a mail to cwi, they said they have already add my domain to the dns server, it will take about 24hours to take effect, wait a day, still the same, asked them to check, they just keep saying it takes time, two days later, my domain still point to no ip, asked them why again. Then they told me the nameserver address and ip I put in the domain name service company was wrong, even blame me for my mistake, I used the information you gave me man!! At that time, I was angry, but think of their 100% uptime guarrenty + attractive package, I just considered it as a little misunderstand. Only simply domain name transfer, took me 5 days(I need to modify nameserver address again and wait one more day to take effect). That is the first couple days with cwi. Just felt that they are not helpful. The following week was even worse.

"By lying you are just driving potential customers away."

We are not lying, and recent sales figures don't show turning customers away. I'm not here to scrape up sales, but set the facts, and help others here at this BBS.

Stretch the facts all you want EN and EN2 :D , we are a solid and honest company doing this for over 4 years, as I am myself a honest person. I'm glade to see you found a host and respected their bandwidth clauses for your adult site, unlike at CWI.

And webman, your recent post didn't even add an once of creditability to your other posts. If anything, it worsens it. I doubt anyone even cares, as you can not even prove you were a customer, and you have rejected all my recent requests to help you here. Did you even read your own ranting? At CWI, your name servers are issued day one, and your are added to our DNS on the fly when your account was created, so any delay with you and your register has nothing to do with CWI.


This thread is becoming ridiculous. I hope the rest of you hosts do NOT get “un-named” posters that may not even be your client, and blames delays for transferring a domain name when everything was provided up front, on you.

"any delay with you and your register has nothing to do with CWI. "

You guy gave me the wrong nameserver name and ip address, and still insist there has nothing to do with cwi, what a good service.

Although I dislike the way CWIhosting 's talk, I don't see what CWI did wrong. You need to provide proof, webman. At least provide your domain name.
If you don't, no matter what you do, you will be known as a liar.

I had the exact same problem webman...

I am no longer going to participate in this thread as it appears CWI have an answer for everything. It seems as if you can't win with them, even if they aren't your host!!

does that not tell you something if they have an answer for everything, remember the law:

Innocent Until Proven Guilty - it seems nobody can prove CWI guilty ??

I have proven other hosts guilty by using their words against them in support, im fairly good at it, and by making sure i have logs of everything.

Lets say downtime, how can you "PROVE" your server is down?

simple, i set up a batch file to run from my machine, it done a trace route to my server and then a ping, waited 5 seconds and repeated the action, i done this for an entire week adding the results to the end of the log file, and gave the file to other friends to run on different ISP's when my server went down i collated the results of the downtime and if all results were NOT identical then it wasnt my hosts problem.

I came across conclusive evidence from this that ***** sucked and a few others i have tried also sucked.

there is a way of proving EVERYTHING, and this proof must come out clear and concise, until EN and WebMan can come up with conclusive evidence of poor business practice by CWIHosting then CWI Wins!!!

... but if you search for CWI Hosting you will see that a serious amount of complaints have been posted about them at this site. Not as many as *****, but nearly!!

Doesn't that say something about a host? Is everyone wrong???

That's why I said I don't like the way CWI posts. CWI appears to have an answer for everything. Prefection is a lie. Sometimes you must admit what you did wrong.
However,
none of you, En nor Webman has come with a proof. A simple proof would make this situation much easier.
Until you come up with a proof, I have to say that CWI did nothing wrong.

Originally posted by xtstrike
does that not tell you something if they have an answer for everything, remember the law:

Innocent Until Proven Guilty - it seems nobody can prove CWI guilty ??

I have proven other hosts guilty by using their words against them in support, im fairly good at it, and by making sure i have logs of everything.

Lets say downtime, how can you "PROVE" your server is down?

simple, i set up a batch file to run from my machine, it done a trace route to my server and then a ping, waited 5 seconds and repeated the action, i done this for an entire week adding the results to the end of the log file, and gave the file to other friends to run on different ISP's when my server went down i collated the results of the downtime and if all results were NOT identical then it wasnt my hosts problem.

I came across conclusive evidence from this that ***** sucked and a few others i have tried also sucked.

there is a way of proving EVERYTHING, and this proof must come out clear and concise, until EN and WebMan can come up with conclusive evidence of poor business practice by CWIHosting then CWI Wins!!!

OK, I've edited this message... I was in correspondance (14th February) with Chicken before. He was aware of the problems CWI were having.

Chicken, if you're reading this can you remember CWI having severe problems in January/February this year?

Thanks.

no more comments

Guys, here is enough proof that says "AVOID CWI HOSTING AT ALL COSTS".

1) I am attaching a picture of all the REPLIES that I got from CWI to my Yahoo account. 36 of them. Yahoo does NOT save outgoing emails automatically, and it's a pity I don't have them all saved, but I have enough proof without them. Anyone can imagine the total email messages & complaints I had to file, to get 36 replies, right? I'd say at least a few hundred complaints, and a billion dollars worth of loss & emotional distress concerning the time wasted to file all these complaints...

2) The following is a copy of an email called "RE: BAD SERVICE!!!", that I probably sent up to 50 times to the pathetic CEO of CWI before finally getting a reply. Look at the reply and tell me it's an intelligent reply.

"It is my understanding that your
situation
was better explained by one of our support representatives.. "??

Yeah right. Is this why I STILL haven't received my refund guarantee???

3) I will be more than happy to provide copies of all my other email messages with this ridiculous company. They have done more than enough harm to enough people.

4) Some people here still don't believe the horror stories of the people that complain so much about CWI? Well how many emails do you have to send to a company to receive a simple refund? How much time does a human being have to waste to get simple answers? Please do understand, I am a very reasonable person, but CWI has gone way out of the line. Please avoid them at all costs, whether you read this 10 years from now or today.

I should also include here that my experience with Venturesonline.com has been exactly the opposite. I include a simple incidence here when VO's service was a bit shaky, but nowhere close to awful. However, their friendly service offered me a full month's refund (and probably to everyone else that were affected) with an official apology, which was really not needed. Their service was really the most professional service I have ever had, and I include this story here because this is how it could be with a normal host. We as customers really don't have time to keep complaining. If we take the time to complain MULTIPLE times, as everyone did to CWI, we really should deserve attention, or else we run away and never look back, which is why I am ok even though I still haven't received hundreds of dollars that I should've gotten long time ago.

Hope this enlightens people a little more about CWI. Remember, I'm sure that everyone that filed complaints against CWI have gone through more than enough trouble, and wasted more than enough time, to get no attention at all.

Reply-to: <ceo@cwihosting.com>
From: "CEO" <ceo@cwihosting.com> | Block Address | Add to Address Book
To: "Jiehoon Lee" <vector7774@yahoo.com>
Subject: RE: BAD SERVICE!!!
Date: Mon, 19 Mar 2001 19:27:23 -0700




Thank you for calling us today. It is my understanding that your
situation
was better explained by one of our support representatives.. Please let
me
know if you need further assistance. As far as billing, I have already
forwarded those concerns to our billing manager

Thank you for emailing me.


Marcus N. Barnes
CEO & President
cwiHosting.com




-----Original Message-----
From: Jiehoon Lee [mailto:vector7774@yahoo.com]
Sent: Monday, March 19, 2001 12:24 PM
To: ceo@cwihosting.com
Subject: BAD SERVICE!!!


This is what I just wrote to billing@cwihosting.com:

*Beginning*
Well I've had it. I originally sent you email in
NOVEMBER LAST YEAR regarding my site
http://www.raremusicfinder.com, which was down for
more than 20 minutes, and you guys even sent me a
reply telling me I'll get a credit towards December,
which I NEVER GOT, then I sent you guys email
regarding same server down problems in January, which
you guys never even bothered returning a reply. Then
there are 2 more:
During February, numerous times, including: February
10, 2001, Sat, 8:50PM - 9:20PM, actually for HOURS
after (since that's what my customers were saying)...
During March, today: March 07, 2001, Wed, 12:50PM -
2:20PM, actually for hours more to come, since it's
STILL DOWN.

So let's put a summary here. There were server down
times for 1) Nov 2000, 2) Jan 2001, 3) Feb 2001, 4)
Mar 2001. I deserve FOUR MONTH'S credit, and I've
already paid 1 full year payment to CWI when joining,
which I regret so much at this moment, since I've been
getting the most RIDICULOUS service a human being can
ever get, SO LET ME GET MY GOD DAMN MONEY THAT YOU
GUYS GUARANTEED!!!
*End*

So what's going on with CWI? What kind of service is
this? Why is it that every few days, my customers keep
telling me that my site is always down? I mean come
on?!? I've contacted some other websites that use
CWI's service, and guess what? They're just as pissed
off as I am, so anything you have to say for
explanation? WELL SAY IT AND GIVE ME A GOD DAMN
REPLY!!!


=====
Vector

http://www.raremusicfinder.com

__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail.
http://personal.mail.yahoo.com/

As I understand, I believe he is trying to enlighten people that CWI doesn't refund anything, and you can see my proof in my post right above. He is NOT trying to get his refund back anymore, as he probably have GIVEN UP, just like me, a long time ago, and is why he is posting his experience here in the best forum for host reviews, so that other people don't go through the same nightmare. Hope this clears it up ;)

Originally posted by markblair
Point well made. I agree that it appears that Webman needs to speak up. Honestly, he isn't making a valid complaint by 1. not responding and 2. coming to this board to ask for a refund in the first place. I'm sure that no hosting company states to go to WHT for a refund.

It is not true that we do not ever refund so that is an invalid point. In fact, if someone were to state that, it would easy to prove it a lie. The simple fact is we don't even know who he is if even a customer, and we did in fact offer to solve his issue right here in public which he obviously doesn't want.

The above is no proof at all of but someone sending many emails to many cross departments, then gets mad when one department says the other one has it. It does prove that he actually got lots of replies! What were you thinking? We can't even read the emails regardless of the reason why, some proof. This really tells everyone to run away? Most of our customers are very happy and we serve many I assure you. We are not the same as a year ago, nor will we be 10 years from now, that is also a very silly unfounded comment.


This is almost ridiculous now. :eek:

So where is my refund AFTER A FULL YEAR? Huh? The following is another email from you guys, the billing department. This is another proof that you guys actually did reply after all my complaints that you will give me a refund. So where is the actual refund? You damn well know you never credited my account. If you did, I dare you to provide proof that you did.

So you're gonna tell me again that it's not true that you guys do not refund?

Originally posted by CWIhosting
It is not true that we do not ever refund so that is an invalid point. In fact, if someone were to state that, it would easy to prove it a lie. The simple fact is we don't even know who he is if even a customer, and did in fact offer to solve his issue right here in public which he obviously doesn't want.

From: "Billing@cwihosting.com" <billing@cwihosting.com> | Block Address | Add to Address Book
To: "Jiehoon Lee" <vector7774@yahoo.com>
Subject: Re: My site down for more than 20 minutes (CREDIT)
Date: Tue, 21 Nov 2000 04:20:23 -1000




Dear Jiehoon Lee:

Your CWI Hosting account will be credited 50% off of December's bill.
Thank
you for your notifications, and we appreciate your business. Please
keep in
mind that CWI takes every possible step to make downtime a very rare
occasion and only when needs. The systems causing the effected
downtimes
noted now have additional failover protection for the future.

CWI Billing -Vanessa

----- Original Message -----
From: "Jiehoon Lee" <vector7774@yahoo.com>
To: <billing@cwihosting.com>
Sent: Monday, November 20, 2000 7:11 AM
Subject: My site down for more than 20 minutes


> I've found my site http://www.raremusicfinder.com down
> for more than 20 minutes twice this month:
> 1) On Nov. 10, it was down for 3 hours straight,
> 8:50AM EST - 11:50AM EST, I was so disappointed I
> wrote email to the director at CWI, and still he has
> not responded to my email.
> 2) Today Nov. 20, it was down for at least 30 minutes,
> 10:55AM EST - 11:30 EST.
> Can I get my half-month fee credited to my credit
> card? Thank you very much.
>
>
> Jiehoon Lee
> http://www.raremusicfinder.com
>
>
> __________________________________________________
> Do You Yahoo!?
> Yahoo! Calendar - Get organized for the holidays!
> http://calendar.yahoo.com/
>

Yeah, that was ME. I sent those to your department, and great to know you guys don't communicate with each of your pathetic departments. You just admitted yourself, so don't say otherwise. Do you talk English? Open your eyes and read the email that I sent to your pathetic CEO, and what kind of reply he gave me.

The above is no proof at all of but someone sending many emails to many cross departments, then gets mad when one department says the other one has it. It does prove that he actually got lots of replies!

:o RIGHT again! Here is how you list proof Lee.


Date: On 5/20/2001 a credit memo was issued and posted on 5-28-01

Card: Last 4 digits of credit card number was 0745

Quantity, -7 months

Amount Credited: 176.75

Recorded under tciar.com which was hosted with raremusicfinder.

Official credit memo can be faxed to you if you provide number here or through email (markv@cwihosting.com). This you can use to compare with your bank for accuracy and for your records.

Notes: Credits appear in parenthesis, and sometimes people over look them on their card statement or think they are charges (Creative Wed Ideas) which is CWI, will show on card statements.

As far as SLA credits for down time, they are service credits and not posted to your card normally. Details on that have always been on www.cwihosting.com/uptime.htm and there are rules you must follow. Many hosting companies do not even offer SLA services at this hosting level, hower we do and have, and have no problem with it.

You even got those three full months for SLA, though 50% times 3 is only 1 and half. We did it as you asked and out of kindness. As you ordered in September of 2000, you only had 4 unused months, but you were credited for 7 as shown above due to the 3 SLA months you are wondering about. So despite policy, you even got them in cash, not service credits as you prepaid, and they were already added to your account, however wouldn't show tell the end of your prepaid year. If you were paying monthly for example, you would see it the very next bill cycle within a month.

Oh God... :angry:

For the official record everyone, CWI DID NOT give me ANY type of credits!

CWI, what kind of proof is this??? See? This is how you guys always treated your customers, like idiots. You guys always tried to prove yourselves right, BY LYING, and never, ever apologized for anything, and always tried to cover up your mistakes in the most ridiculous ways imaginable. The same type of eerie, weird, rude, ridiculous, ludicrous behavior shows right here. What everyone wants to see here is REAL proof, not something that you can just type by yourself here! Where is a copy of a REAL RECEIPT that shows that you guys really did credit my account? Because you guys damn well know you never did.

I ALWAYS check my bank accounts thoroughly when a monthly statement is sent to me, and I have absolutely no recollection of you guys ever crediting me, ever, except I still remember you guys charged an extra 2~3 months pointer charge of $5/month even after the pointer was moved and I repeatedly complained to you guys to stop charging me for that. It was a small fee, so it wasn't worth my time to keep complaining when you guys rarely replied to any of my previous complaints. However, I will now dig up even my oldest stuff and will provide EVERYTHING here to prove that you guys are really a business that everyone should avoid at all costs. I assure you I will call my bank and have a copy of my bank statement for the month of May mailed to me, as well as months where extra pointer charges were made. If they can do it today at a local location, I will post copies of those as soon as possible, right here. The following is the simple reply you guys gave me after my emails. Look closely, and you can see you guys finally replied the 24th of April, when I moved my site to Venturesonline.com a MONTH ago, end of March.

Date: On 5/20/2001 a credit memo was issued and posted on 5-28-01

Card: Last 4 digits of credit card number was 0745

Quantity, -7 months

Amount Credited: 176.75

Recorded under tciar.com which was hosted with raremusicfinder.

From: noreply@cwihosting.com | Block Address | Add to Address Book
To: vector7774@yahoo.com
Subject: Pointer Cancellation
Date: Tue, 24 Apr 2001 23:24:14 -0500

Hello:

Your pointer has been cancelled however it was cancelled during April
therefore it will be May when you are not charged for this pointer.

CWI support


I will gladly provide a fax number after you provide REAL proof like I asked above, that you guys really did give me credit. ANYONE can write a stupid memo today and say they wrote that 6 months ago.

And if you guys REALLY DID send me this kind of amount as a credit, where is a copy of an email that should've been sent to me as a simple notice? How about you provide proof of that here too? Don't tell me you guys send hundreds of dollars as credit to all your angry customers and never let them know that you guys really did send them presents, because I have never, ever heard of a company that does that. If you guys are the first to do that, then everyone would join CWI to get free credit notices on their accounts without their knowledge.

Official credit memo can be faxed to you if you provide number here or through email (markv@cwihosting.com). This you can use to compare with your bank for accuracy and for your records.

Notes: Credits appear in parenthesis, and sometimes people over look them on their card statement or think they are charges (Creative Wed Ideas) which is CWI, will show on card statements.


Oh really? Is this why when Venturesonline.com had a few minor problems during a month's period of time, when I wasn't even close to getting angry at all after suffering months and months and more endless months of nightmares of your company's terrible, ridiculous, and outrageous service, that they officially sent me and other people an email of apology, AND a full month of free service? They have absolutely no guarantee for any downtime that I can think of, but I still went with them because of all the praises that I found everywhere on the Net, and no single serious complaint. And guess what? They proved themselves to be a very respectable company by offering me something that I never asked for. This is absolutely 100% different from how you guys have treated your customers. Why am I writing this after a full year asking for proof guys? Because you guys still owe me money, and most likely to thousands of other customers that left you.

As far as SLA credits for down time, they are service credits and not posted to your card normally. Details on that have always been on www.cwihosting.com/uptime.htm and there are rules you must follow. Many hosting companies do not even offer SLA services at this hosting level, hower we do and have, and have no problem with it.


I got 3 full months free??? I paid a full year's fee back in September 2000, and left March 2001, after all those months of nightmares, and everyone can clearly see here why! I had to risk losing the rest of the money, which you NEVER EVER gave me back, because all my visitors were angry at ME, because the site was RARELY online! At least I apologized to my visitors and told them I would risk losing everything and move to another company, and they never complained like they always did when I was with CWI, during my stay at Venturesonline!

You even got those three full months for SLA, though 50% times 3 is only 1 and half. We did it as you asked and out of kindness. As you ordered in September of 2000, you only had 4 unused months, but you were credited for 7 as shown above due to the 3 SLA months you are wondering about. So despite policy, you even got them in cash, not service credits as you prepaid, and they were already added to your account, however wouldn't show tell the end of your prepaid year. If you were paying monthly for example, you would see it the very next bill cycle within a month.

So thanx again CWI, you wasted another hour of my time for this. I wouldn't be doing this if you treated me right, and you know it.

P.S. Just checked on something, it took Venturesonline 20 minutes to respond to a simple temporary outage, to someone's call for help on a site that is not theirs. Go look here and learn:

http://webhostingtalk.com/showthread.php?threadid=30019

How much longer will this thread go on?

Until CWI apologizes to everyone that they have mistreated, stops trying to use this forum to lure more customers into their realm of tortures & nightmares, and stops lying to everyone of course ;)

Originally posted by brently27
How much longer will this thread go on?

Hey CWI, where u at? A copy of my bank statements are on the way, so you better come up with some proof here, else you will hear from me again very soon...

Please email directly.