Michael,
You have not been in your own forums for over two weeks, I have an open support ticket that I have added to twice because it has not been answered yet, whats goin on man? this is no way to treat your customers, youre always in here doing sales and answering some off the wall posts, .... Your reputation and your comapany in general is losing credibility every day that you ignore your phone lines, your support tickets and all the unanswered questions that are piling up in your own forums. I am really beginning to think that either you ARE a two man operation or have just decided to completely ignore all support requests, either way, its not good and you should not be in here beating your gums untill you have straightned things out with your own forums, support tickets and phone lines. I for one have been really patient with you but I refuse to be ignored with my support requests, your attitude now is like this : If you dont like being ignored, or cant wait 3 weeks for your support requests to be answered, then go find another host.
Thats exactly how it seems.
Please dont answer with excuses about how your support left you because someone else offered them more money, I dont want to hear about it, this is not my problem, Im done sympathizing with you and all your woes, and I expect you to act professional and do the right thing.

Originally posted by ee-o
Michael,
You have not been in your own forums for over two weeks, I have an open support ticket that I have added to twice because it has not been answered yet, whats goin on man? this is no way to treat your customers, youre always in here doing sales and answering some off the wall posts, .... Your reputation and your comapany in general is losing credibility every day that you ignore your phone lines, your support tickets and all the unanswered questions that are piling up in your own forums. I am really beginning to think that either you ARE a two man operation or have just decided to completely ignore all support requests, either way, its not good and you should not be in here beating your gums untill you have straightned things out with your own forums, support tickets and phone lines. I for one have been really patient with you but I refuse to be ignored with my support requests, your attitude now is like this : If you dont like being ignored, or cant wait 3 weeks for your support requests to be answered, then go find another host.
Thats exactly how it seems.
Please dont answer with excuses about how your support left you because someone else offered them more money, I dont want to hear about it, this is not my problem, Im done sympathizing with you and all your woes, and I expect you to act professional and do the right thing.

Agreed! :angry:

Hey Bert : )
From the looks of it, sounds like youre ditching Weinbar, good for you, the nerve to come in here day after day and BS with everyone when hes got customers relying on him, really pisses me off, and they claim to have 24 hour suport L_O_L, what a steaming pile, well... if Michael remebers me I probably wont be getting any kind of support now but Im sure that I wont even be able to tell the difference, unless he straight out unplugs my server hahaha.
I for one will not remain quiet when I am not getting the support I deserve, and to all the "team weinbars" out there I have properly and patiently tried every and all channels and methods of contacting support, face it..Weinbar has proved that they are incapable of running a solid business.
:disagree::disagree:

:puke:24 hour support

ee-o,

What you have said is correct, Weinbar is currently down on staff. If you read the announcement in weinbar forum, Michael said there are only him and Joe left now. But i'm sure Michael is trying hard to rectify the problem ASAP.

I had 3 accounts with weinbar and since i did not need any support yet as my site is pretty simple, the uptimes and speed has been great for me. But i'm not sure for you as everyone needs is different.

Update,

Whilst I was sleeping last night the ticketfairy magically came and answered all my support requests, whaddya know..

DJ I agree, the uptime and speed is excellent Ill give them that, plus thier technical know how aint bad either, but Its annoying to have to bring this up in public, just answer my requests in a timely fashion (1-2 days will suffice) thats all I ask.

Sadly, the lesson to be learned from this ( <----- directed to all hosting companies) : no matter how good the speed/price/features/<insert other requirements here> is, with an efficient support system, the company is as good as useless.

Weinbar, hope you get your support structure back into gear real soon.

...support ticket fairy....

I'm sure we can all use one of those :p

.. with an efficient support system, the company is as good as useless. Do you mean "inefficient" or "without" :)

Originally posted by RackMy.com
Do you mean "inefficient" or "without" :)

Absolutely - both :D

My brains left my fingers behind. Thanks for the correction.

Originally posted by Sydney


Absolutely - both :D

My brains left my fingers behind. Thanks for the correction.

If you use both, don't they cancel each other out again? :D

Originally posted by avara


If you use both, don't they cancel each other out again? :D


Grrr, I mean either :rolleyes:

....stop confusing me.....:confused:

lmao, how a simple typo can confuse an entire crowd of people :D

back to the real issue, please .... I also worry since I have my equipments there (two servers and a cisco catalyst switch). I have been trying to contact Mike, but he has not replied yet... Hopefully I can talk to him soon, otherwise I would be really worry .... :(

cheers,
:beer:

ee-o,

I also got a reply to my one week old question this morning.

The same as DJ, I don't need many support from them, but sometimes when something's wrong, I just wanted to know what's happening. When I get the answers several days later, all the problems are already gone.

Over all, I am very happy with Weinbar.

Originally posted by dektong
Hopefully I can talk to him soon, otherwise I would be really worry .... :(


Finally Weinbar replied my mail (and we had a bit of correspondence via mails too)... I am much more relaxed now ... I raelly hope things will work out well for both weinbar and I (as well as other customers). Now, I will have to decide whether to stay with weinbar or to move my equipments somewhere else ...

cheers,
:beer:

Have you all tried to call at different times?

I waited for a e-mail reply for 2 days and decided to just call.

Called in the morning, answering machine

Called in the Afternoon, answering machine

Called twice that evening. Michael picked up on the second ring.

I know he's been back logged in E-mail because of his new people leaving without notice. So over all I have been more then happy with the service.

P.S. don't forget the new born is at that age where ya get the in the middle of the night screams to be feed and diaper changes :eek:

I think that the problem here is that support requests, forum posts, phone calls go in, but don't come out. We understand that a-he's got a new kid and b-he's running short staffed right now, but to our customer who doesn't know stuff, and doesnt care btw, all our customer knows is theres a problem thats taking forever to fix. I don't know the exact reasons why theres probs, but if Weinbar are to regain a good rep here, they will have to get things fixed soon. else a good company is going to crash, and I personally don't want to see that. These guys try hard, I think they are just behind the 8ball for now.

Part of the problem is they have 3 OS's, and I think 4 or 5 control panels to support. Its hard to find experienced, affordable help.

Good luck to em.

I was just wondering, does anybody know if WeinBar have managed to find suitable replacements for their lost staff yet?

I posted on their forum a couple of days ago that i would be more than willing to help their clients for a small price but they as of yet do not seem to have got back to me yet!

If they now have staff I can understand their lack of response. But also if they now have staff we should expect less of the threads like this one !!

Originally posted by xtstrike
I posted on their forum a couple of days ago that i would be more than willing to help their clients for a small price but they as of yet do not seem to have got back to me yet!


xstrike, that might be a clear indication that they are looking (or at least have higher priority) for on-site staffs? As far as my concern with weinbar goes, what I really need are on site tech supports, so that whenever I have problems with my servers (hardwares, reboots, etc) ... I can depend on the tech supports, obviously not off-site staffs :)

cheers,
:beer: