I was wondering what is considered proof that you delivered the goods and services as promised when fighting chargebacks.

The only thing I know is a hardcopy of a signed reciept by the person who holds the credit card you have charged.


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That proves they said they would pay... but I'm talking about proof that you show the CC company that they got their account etc...

That is what I mean when the recieve an account you make them sign a reciept that says that they have recieved their accounc.



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Oh... pretty smart, that would be really good proof too.

But... making the customer sign a CC form and fax it back & making them sign a reciept is kinda rough.

But I dont think that is possible in Web Hosting Business. Unless & Unltil you only have Clients in Your city. Because It Can be a real pain getting clients in different countries sign reciepts. & even a fax would not do. You needs a hard copy.



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I think this has been discussed before.

In my experience, there's very little you can do. Try to avoid them (issue refunds as much as possible, don't take any questionable orders, address verify all credit cards, etc.) at all costs. But beyond that, the credit card company almost always sides with the card holder. The only substantial defense you can have is a signed authorization from the cardholder (even that doesn't always work -- but it's about the only thing that really holds any weight). Of course, you're not going to be able to get that for every virtual account you host. But it would definitely be a good idea to do it for larger accounts or dedicated/colocated servers.

There is no protection for online sales as long as there is no hard copy of signuture. At least thats what my bank told me.

Originally posted by kickster
There is no protection for online sales as long as there is no hard copy of signuture. At least thats what my bank told me.

I Agree With You kickster.
Thats exactly What I have been Saying till now.


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I don't think that's true, the digital signature thingy they passed as law in congress is in effect, Dell for business leases that we get lets you sign electronically by typing your name. So do credit card companies. I'm guessing your bank or most banks don't know anything about it. Not sure where to start but you should read up on it.


Senate passes electronic signature bill:
http://www.usatoday.com/life/cyber/tech/cti109.htm

The final bill makes clear that consumers must ''opt in'' to electronic signature agreements and must consent to receiving records and documents electronically rather than with paper. Businesses must confirm that customers have the necessary hardware and software to receive electronic documents.

President Clinton Signs Electronic Signature Legistlation into law:
http://www.tilj.com/content/ecomheadline07100001.htm

Also much like when applying for credit cards online, at the end it has a form to enter your name "signature) and middle initial to agree.

The verdict on plaintext signatures: THEY'RE LEGAL
http://www.e-signature.com/dansk/legal_da/legaltop_da.htm

Bottom Line:

Don't be threatened by the pushy people at the bank. They just don't want to lose any money either. Use your legal rights, and show them. If it's important enough get legal counsel. Don't cave in because some person at the bank said "That's how it works."

ive seen those digital certs before where you type your signature, they look something like:

//Intelligent Guy//10-06-2001//

as far as i know theyre legally binding, but i couldnt be 100% sure

But the question is will the Credit card companies accept it as proof?

Hmm. Lets Review. How is a US credit card company going to refuse to follow a federal law? Don't let people walk all over you.

This is what we do (only on big deals like dedicated servers)

We make a contract, which contains a policy and a "receipt"... They sign that, fax it to us, and when we receive it we set them up.

That's rather safe... We never had any problems with that

Say someone signs up and in the signup you declare that in follow up they will be sent a statement or contract or something like it as part of the agreement and that must be returned by postal system. You absorb the postal costs.

Anyone got any ideas on how much the costs would be internationally, say from Uk like where I am?

Kagi.com have something like this in effect cause I've seen one.

Thoughts anyone?

Originally posted by Cyberpunk
Say someone signs up and in the signup you declare that in follow up they will be sent a statement or contract or something like it as part of the agreement and that must be returned by postal system. You absorb the postal costs.

Anyone got any ideas on how much the costs would be internationally, say from Uk like where I am?

Kagi.com have something like this in effect cause I've seen one.

Thoughts anyone?

I don't know about the costs, but I know it wouldn't please most customers. Especially if it's just for virtual hosting. I know a lot of customers feel faxing us a contract for a dedicated server is too much work!

Was just an idea,

Personally if I was paying up for a dedicated server I'd be very happy to get a bit of paper confirming it and fax it back. Seems like very little compared to if youve ever had to persuade a domain registrar you own a domain name when someone else is listed as the admin. Now thats faxing hell.

I wouldn't mind a contract either faxed or postal.
It is always good to have details in writing.
That companies can change the TOS without
telling their customers irritates me.

If you are too lazy to read & sign paperwork and send
it back, how do you have energy to put together
a website.

As for you cost, it depends on where your customers are.
You could send an electronic contract, such as a
PDF file and request it be snail mailed back.

But heck even the Internal Revenue Service :dgrin:
lets you submit tax returns online or over the phone
with an electronic signature.