Hi,

I have used globecharge.com in so far as purchasing from a merchant who uses them.

However I am interested in using them as a merchant provider for myself

Anyone have any opinions on them?

Or details of their fees (apart from the monthly one)

Thanks

I wouldn't use them cause:

- no contact information posted on the web site
- no rates posted on the web site
- non professional looking web site
- they recommend PayPal ?

just my thoughts

Thats fair comment,, but the company that i bought from who uses them has not appeared to have had any problems...

Despite poor looks is there any other reasons why?

Hey there, just thought I'll update this threade since I have been using GlobeCharge for five or 6 years successfully. Anyway website is ok and info supplied - but it's been a few years since, anyway, so you would expect this.
Service works well for me - but you need shopfactory software to use it - although they seem to be working on some kind of buy now link which means you might be able to use it without.
Its not so much a payment gateway anyway - it allows you to connect to multiple payment gateways so you can accept more payment methods such as PayPal and Google and pick up and pay and whatever else.
Its more like a backend system if you have a compatible e-commerce solution.

Don't expect ANY customer service from Globecharge, or Shopfactory.
Absolutely Horrible.
It's Pot Luck...
AND ON TOP of that, EXTREMELY SLOW if you receive any answers at all.

I'd say cuban1 is having a grudge. I don't have any complaints and have been using them since 2001 - so no matter what - they have been around for a long time and can't have been too bad if they are still in business. Anyway I get responses fast from theri support - but once everything is set up I don't really have much need to get support. I also use ShopFactory and support there has never been better. I think they put on 10 or so new support staff last year - and it shows. I often get support answrs in just a few hours.

No not at all...cuban1 is not bitter...
cuban1 has been a customer of SFactory for years, and while the software is good, the support and customer service is POOR.

A little about me, I have been a customer service instructor and consultant for many years, and have been published in USA National Industry Magazine, so I know a little about customer service. Unlike our previous poster who just wants to attack me and defends his friends I am just trying to warn those to whom customer service is important.

I sent support an email on OCt 1 for a situation that would prevent me from viewing my customer's orders as of Oct 14th----yesterday....so I am out of business.
They have not yet responded.

I placed the matter on the Forum...a forum member has been helping, but no assistance for SF yet.
He has to send them an email..He is a reseller and he knows them, then he responds to me.

So you guys make your mind up according to your definition of service.